Hey djo,
I just went to our CS team and we had a look into your tickets - and I have to apologize and say that you're compeltely right: the help you recieved in the tickets was unsatisfactory. If our CS promises to come back to you, they will have to do so within some days.
Thanks for reporting this, and I will make sure you get contacted by our CS as of today.
If there are any ongoing problems, you can also drop me a line directly to
lutz@pokerstrategy.com - but I sincerely hope that this will not be necessary.
Best,
Lutz