i just have to post this chat even though there has surely been similar before, but at least for the humor value:
LukeM: Hello welcome to Betfair you are chatting with LukeM. How can I help?
xxx: hello, this is an example what happened... a recreational player goes bust on poker table and regular player immediately sits out. and keeps on sitting out until the recreational player comes back
xxx: is this predatory behavior allowed in betfair?
LukeM: hi
LukeM: one moment please
xxx: i understood you value more the players who keep on depositing to a site, so this kind of behavior sure make recreational players feel bad... and maybe not deposit as much if they would feel good
LukeM: there is a time period on the platform, and if a player sits out for a certain amount of times he will get kicked out
xxx: i know, that does not address the problem at all
xxx: so it is allowed to that what i wrote in the example?
xxx: do you understand what I am after?
LukeM: the i poker take colluding very seriously and have a xzero tolerence to it and have a specific team investigating this issue
xxx: it's not colluding either
xxx: luke, do you play poker yourself?
LukeM: not online
xxx: ok, so you probably understand what im after... think if in your live game, the fish goes bust, and everyone stops playing after that
xxx: and when the fish has come back from atm, everyone else starts playing after he has reloaded
LukeM: so you think players are pairing up together?
xxx: oh jeez, you do not get it :/
xxx: no i dont think so
LukeM: no i'm afraid i am not understanding
xxx: how could i explain it....
xxx: it is very bad behavior to sit out the same time as the recreational player sits out... the recreational player feel being very hunted after
xxx: if you dont get it, can i talk to another person in your team?
LukeM: are you suggesting that there is a bot on the website?
xxx: what?
xxx: how did you come up with that?
LukeM: i'm trying to understand what you are trying to say
xxx: could you transfer me to another customer servant