Quote:
Originally Posted by yid3655
New user, really like the product but some questions/problems...
When using the sit and go opener, the poker stars lobby comes to the foreground for the duration it is attempting to register for tournaments. I have tried it 12/16 tabling and when the lobby pops up when I already have say 10 tables running it really slows down my computer as a whole and I can't play any hands until it has finished trying to register me for the required amount of tournaments. Is there a way that the lobby can be constantly minimised until my session is over? Probably a stupidly obvious question to some...sorry in advance
You cannot minimize the lobby while the SnG opener runs, but you can drag it completely off your screen. This is by far the best solution, because this way you avoid the lag that popping up the lobby might cause but since the lobby is off your screen it does not pop up in front of your tables and get in your way.
So just try dragging the lobby way off one side of your screen and see if that helps.
Also, I might recommend decreasing the "Number in list" and increasing the seconds between cycles. This will mean at the start of a session you won't get up to 12/16 tables quite as quickly, but once you get going, TableNinja will still keep you at 12/16 tables for as long as you like and it won't need to work nearly as hard to do so.
Hope this helps
Quote:
Originally Posted by McAvoy
First of all, I appreciate the honest and straight forward reply. I can certainly respect your business practices. I think you've went about your business model in a great way, have an excellent product, give it away for 6 months free, get suggestions, improve, then come out and charge once people are addicted to your product.
However I think it would have been wise to announce ahead of time to people that the free trial will be ending in such a time period. PT3 gives you a 60 day free trial, which I think is the reason why alot more people buy PT3 over HEM even though it costs more, they get people addicted by using it over a time frame. I was in that PT3 boat, I bought it because I was so use to it after 2 months. I tried HEM but you can't get comfortable with something in such a short period.
My point to all of this is I feel like we weren't given much of a warning. Many people are on budgets and your not making it easy for people to PLAN so that they can buy your product. Now I realize that you gave an extra 14 days, but in reality, there were many bugs around it and two weeks is a short period to budget for something.
So all I'm suggesting is maybe offering 2-4 weeks so that your potential customers can have time to adjust to the cost of your program. So its not immediately in your face. By announcing it and giving people time to adjust, is just great customer service and you've already shown that you have a good business model by giving it away for free. Putting off revenue for another 2 weeks isn't going to hurt but it will make a lot of people feel alot better about your product and word of mouth is the best advertising imo.
Just a friendly suggestion.
I totally appreciate your feedback. We really tried to provide a lot of warning. I posted almost a month ago (on may 10th) on this thread warning that the beta would end soon and repeated that post several times. We also had the information on our website, again for almost a month, and we've had the application warning people at start up that the program would stop being free for 3 weeks.
At this point, from our perspective, it seems that we have been offering the program for free since December 5th, almost 7 months. Most of our users have been using the program for at least a month or two for free and have had almost a months warning that we would start charging for the program. So to be honest I am a bit surprised that you feel that we haven't provided a reasonable amount of time to try the program for free.
You are definitely right that our goal was to make a great product, let people use it for free, decide they loved it and the buy. That has been our philosophy from the start, and we spent a huge amount of time working on our licensing code so that we could provide a 100% full featured trial that people could use in there normal games rather than some crippled version of the program that no one can really test. We don't want anyone to buy TableNinja who doesn't think its a great program and a great investment in their poker career.
Honestly, I feel like for most of our users in their regular games, TableNinja would pay for itself in a matter of days and is a great investment. Even if you think you can earn an extra $0.10 a day TableNinja will pay for itself in a year. That means TableNinja is a solid investment if you think TableNinja's multi-tabling features allow you to add in a single extra $1 SnG a day with a good ROI.
I understand that anytime something that was free suddenly starts charging you that it is frustrating and I totally appreciate that in the current economic climate everyone is on a really tight budget.
If you feel that we didn't give adequate warning about the beta/trial end, or that you need more time to decide if TableNinja is worth the money for you send me an email at
support@alxsoftware.com and maybe we can come up with a solution.
Quote:
Originally Posted by DirDirDirty
This. It especially causes a problem, when the set is loading and TN starts back at the top of the lobby and tries to reg me in games I'm already in and comes up with the "you are already regged..." popup.
If you are getting this pop-up a lot it means you have TableNinja trying to register you for tournaments far more quickly than the tournaments you play fill up. Try following the advice I gave above to yid3655 and also increasing your "Seconds between cycles" a bunch.
That should help a lot.
Thanks
Tarath
Last edited by tarath; 06-04-2009 at 04:13 PM.