Quote:
Originally Posted by chuBuBBawuB
I just sent this message along with my logs to your support. I've just about reached the end of my patience with TN2 and would like some guarantees that it will become functional and preferably to not be charged my subscription fee until the program starts to work reliably:
When Pokerstars7 came out the default betting worked about half the time, which I thought was unacceptable given I was paying a monthly subscription for a program to do exactly that. For that reason when your payment process managed to stop taking my credit card subscription (along with several other people's) completely out of the blue and I was asked to take out a new one I decided not to so that I could wait a couple of months for you to work on the issues. Now I have decided to try the program again and not only is everything not resolved, it has gone from half functional to not working at all with the default betting and I decided to end my first session with the program after 5 minutes to write this.
I think it is absolutely ridiculous that you removed a product that worked perfectly fine to replace it with one that has never worked completely even months later while charging your customers a premium to downgrade the quality of product you offer. If these issues are not resolved very soon I plan on abandoning TN2 as I resent being asked to waste my money on a product that simply doesn't work.
Hi,
Please try to post to just one of our support tools otherwise this might result in duplicate replies and also a delay in getting a reply, I have replied to your email there was an error in the log file which was ERROR - Could not find PS user.ini at C:\Users\Owner\AppData\Local\Pokerstars.fr\user.in i
This is why you are having problems, this basically means TN2 does not recognize the type of PS (.eu, .com, etc) your software is, which leads to lots of problems, crashes, etc.
Possible problems:
. you have PS installed at a non-standard location
2. you're using ',' as your decimal separator ("2,500" means two and a half)
3. you've installed PS long long time ago (not sure?), maybe reinstalled over the old .com version?
Solutions:
. I have uninstalled and re-installed PS, but it TN2 recognizes everything correctly.
2. This should not be an issue, we've tested this quite a lot, and it should work correctly
3. This might actually be the problem you're experiencing. Please go to :
C:\Poker\PokerStars, and see if you have something like: "Uninstall PokerStars.<client_type>.lnk", for instance "Uninstall PokerStars.eu.lnk"
If you installed PS over an older (.com maybe?) version of PS, I might find something like "Uninstall Pokerstars.lnk", and this can lead me to think you have a .com client - which you clearly don't, and while I try to look for the settings, I cannot find them.
Additional Notes:
It's very hard to realize which PS client you're running - note that each PS client keeps its setting somewhere like "C:\Users\john\AppData\Local\PokerStars.<clien t>" - linking the two together is not an easy task.
Here's what we do now: I find the type of the PS client, by reading the "Uninstall..." name (the last 2 letters).
Therefore, if you have an extra "Uninstall PokerStars.lnk" in there, this will probably mess up with TN2's recognizing the correct PS client.
Please reply to our email and let us know if you have resolved the issue or not.