Quote:
Originally Posted by GreenMachine3
Update on the software crash problem:
- Apparently the new SessionLord update is not stable, and caused my PokerStars to crash multiple times yesterday
- These crashes made me lose a lot of money as I was blinded out of all the games i was playing
- After I contacted SessionLord support they said it was my own fault for choosing to update to the new version and declined any kind of refund.
To be more precise I'will copy the mails too:
Hello,
Really sorry for the annoyances.
We had a very big update in version 3548 and 3554, probably this is the problem. We introduced the whole multitabling section.
As a quick fix you can downgrade the software to 3526 (stable version)
Here you can find a video how you can do it:
https://www.youtube.com/watch?t=31&v=F797hIzP6cI
Best Regards,
SessionLord Team
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This is a joke, will you refund me for all the money Ive lost yesterday cause by your software's issues?
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Hello,
The updates are not required, only optional, so you chose to try out the latest update, but you can always downgrade if any problems occured as we wrote in the previous mail.
We will fix these problems soon in the new version, till you can use the most reliable version of SessionLord as you did before.
Generally the updates are stable and give many good new features, but sometimes unexpected things happen, this topic is in our EULA, so the short answer is no.
Best Regards,
SessionLord Team
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Pathetic, good luck keeping your customers
Id expect much better from a simple software that charges as much as you do
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Despite the fact, we always do our best to provide stable versions, sometimes we make mistakes. It is our fault, not yours. We admit there is a chance that latest SessionLord update caused your loses.
We will make further steps in the future to prevent (as much as possible) this kind of issues. We will mark which versions are stable and which is probably not, and we will improve our updating mechanism as well.
SessionLord SnGOpener Pro is not a simple sofware and we truly believe we provide much more value for our customer than the price.