Quote:
Originally Posted by konrad
Ok thanks for your feedback, I will email support. I have a different question now though. My subscription was supposed to end on the 27th of Jan, or rather, that was the renewal date, so I thought my credit card would not be charged before then. I wanted to cancel it on the 26th (the day before it ended) because I won't be able to play online during February, and I was surprised to see that my credit card was charged on the 25th. Was this charge for the next month or for January? I have to assume I was charged for the next month 2 days before it began, which seems unfair. Please correct me if I'm wrong here, and my apologies if I am.
Our subscriptions are valid till 30 days + 1 day as a gift. This is because we think it is not fair to our customers if a customer buy a subscription for instance on the 1st of January at 22:00, the 30 days starts to count down on the 1 st of January, as this is not a full day. So in this case, the subscription will be valid for the 1st of January + whole 30 days, thus till 31th of January.
However, PayPal and Skrill charge for the next month after 30 days, so on 30th of January it will be charged. In the next month there will be 2 days diff , and so on.
We manage subscription validity based on this, so to follow the above example, when the next month is charged on 30th of January, we checked you current subscription when it will be ended, and we activate the next subscription from 1st of February, etc.
So, currently you was charged for the next 30 days, not for January.
Moreover, you can review your subscriptions anytime at our Web Portal (
https://my.sessionlord.com) once you login and go to My Subscriptions menu...