Quote:
Originally Posted by Razor Braun Fei
Randomly starting yesterday my currency would report the opposite of what happened in an all in hand. I won this hand, but it reports it as losing in my currency and is throwing off the data. was wondering how to fix this
The 'My Currency' result is the inverse of the 'Game Currency' result so go to 'Database -> Currency', select any sessions/tournaments which have an exchange rate of -1 and click the 'Set Rates' button to fetch the correct exchange rates.
Quote:
Originally Posted by MaximusPressure
I just got a new laptop and I'm trying to set up PT4. Once dowloaded and installed, I get a "cannot connect to this database" when it tries to set up. Never have had this issue before, what can I do?
Is PostgreSQL (the program where PokerTracker 4 stores your poker data) installed and running on your new laptop? Click your Windows Start button then type the following command:
services.msc
and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it? What is its 'Status' and 'Startup Type'? If the PostgreSQL service is not listed at all then it will need to be installed. You can manually download and install PostgreSQL v12 from
here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:
%localappdata%\Temp
In this folder there should be a file called 'install-postgresql.log' - please attach that file to a
Support Ticket so we can follow up on this with you.
- Rob