Quote:
Originally Posted by PLO8joe
I need help getting my hands to import into the PT4 client please. I've been using pokertracker for years but only for table stats, mainly because "my hands" have never loaded for review but the stats load just fine at the tables. I just went to site configuration but not sure what to add or auto detect.
If the stats are loading and updating on the table then that data will be available to view in your PokerTracker 4 reports.
Make sure the correct player is selected if you are in the 'View Stats' section:
Guide: Changing the Active Player
Make sure you are in the correct section of PokerTracker 4 using the '$' or 'T' button as cash game data and tournament data are separate.
Make sure you have no filters or tags active:
Guide: Filters
Guide: Tagged Hands
If you have no filters/tags enabled try resetting the report to the default state. To do this, right click the empty hand report and choose 'Configure Report'. In the window that appears, click 'Restore to Default' and click 'OK'. If you need further assistance please attach a
screenshot of what you are seeing on the tables and in PokerTracker 4 to a
Support Ticket. Get the entire PokerTracker 4 window and don't zoom in on anything.
Quote:
Originally Posted by 1BigOT
What is it that causes the HUD to not attach to tables? Ive had it work on 90% of my tables at times but cant attach to a few extra ones. Ive had it working and then just stop and disappear. Can be very frustrating and I dont think it's just a PT issue as sometimes table manager helpers wont be able to function as well.
Make sure you are using the latest version of PokerTracker 4:
Download PokerTracker 4
otherwise please enable logging, reproduce this issue and send us your PokerTracker4.log file in a
Support Ticket so we can see what's going on here and advise you accordingly.
- Rob