The seat numbers in the new ACR client have changed so if you use a preferred seat then the settings may appear incorrect in PokerTracker 4. If you have changed your preferred seat settings to match you will either need to undo that change or manually reposition your HUD. If you manually reposition the HUD at the table you will need to click the PT-icon and choosing 'Save Layout' so the new positions are remembered for future tables of the same size.

If the hands are not in the original hand history file then you would need to contact your poker site about that. If the hands are there but are not importing into PokerTracker 4 then please send us that file in a Support Ticket.

- Rob

When reviewing other players is there a way to view the Note Color associated with villain in the View Stats section?

Hello. Everytime I try to export a large number of hands (130k in this case) there is an error window popping up saying "Pokertracker has detected an out of memory condition. Pokertracker will now attempt to close to prevent data loss". What could be the reason for this? My PC is supposed to be pretty solid.

That's not possible with default statistics. It might be possible in a custom report but it would require some work to manually join database tables. If that's not an option you can use a custom expression to filter for players with certain colors with the methods described in this thread.

So we can see what's causing this issue please enable logging, reproduce this problem and then send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log (Windows)

\Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log (Mac)

- Rob

That is way over my head. I spent an hour trying to understand it. Thank you though for trying to help.

I want to look at profitable opens for me so i filtered for different stack sizes and then via each position which i presume is the right way to go about it?

I originally added the filter "RFI" and then checked the results when RFI was not selected the results for the combinations were dramatically different

So which method should i go by to see what my default raising range should be (with RFI filtered or not)

Also how should I filter for just opening as in raising spots and not shoving spots,

Thanks

I've replied to you on our own forums.

- Rob

I'm sure this has been answered many times already but...
How do I get PT4 HUD to show on the new WPN client? I tried pretty much everything, now I'm not sure what works and not anymore :/

The new WPN client is completely new software and we needed to update PT4 to work with it, so you will need to install the latest PT4 version (v4.15.12) from the PT4 Download Page.
Check the WPN Configuration Guide for information on setting up the new hand history folder - it should just be a case of going to Configure > Sites & Import Options > Winning Poker Network and clicking Auto Detect, but the guide explains how to check you have the correct folder configured.

--WhiteRider

I downloaded PT4 (v 4.15.12) and doing the free Trial on mac. It has imported a lot of hands after i pointed it to the AmericasCardroom/handHistory folder. the cash game stats look right but my tournament stats are not accurate. It is showing an ITM% of 0 with blank ROI and 0 cashes even though in the results i have several 1st place and 2nd place finishes in sngs.

The number of cashes and ITM finishes in results is also 0.
My c net won ($ won) is also 0 in statistics so it doeesnt seem any winnings are recorded even though it shows 139 tourneys and ~16000 hands.

Any explanation for this ? should I wait till i play for tourneys now that i have downloaded the software to see any meaningful stats?

Unfortunately America's Cardroom (WPN) files do not include much tournament information with regards to your tournament results so there is nothing for PokerTracker 4 to import so you may need to manually update your results:

Guide: Updating Tournament Information Manually

This applies more to MTTs than SNGs so if you have a sample of SNG files that are not working you can compress those and attach them to a Support Ticket so we can take a look. By default the original files will have been moved to the 'Processed' folder, which you can access via the 'File > Open User Data Folder' in the PokerTracker 4 menu.

Finally as far as I am aware WPN are working on adding this missing information to their tournament files and when that's implemented we should be able to support that in a future update of PokerTracker 4.

- Rob

well when i downloaded the software it imported info automatically and there was definitely tourney info that got imported (sng as well as mtt - 145 tournaments it shows now). however it is not complete in that the itm is 0 and cashes is 0 as well as C buy in and C net won.

I don't see a "processed" folder after going to "open user data folder". there is: data. config, apps, logs, temp.

Another issue i see now with ACR is that the hud layout doesnt conform with the players at the table. For example i am in seat one at the bottom of the table and the hud shows my stats at the top.

Is there a way to fix this?

Also i have marked some hands for 'review' in the "hand history viewer". where in the pt4 client can i access those hands to replay/review them?

I am not saying that WPN do not write tournament information at all. Within the tournament files themselves WPN do not currently specify things like the buy-in & amount won therefore if you cash in an MTT there would be no way for PokerTracker 4 to know how much it cost you to enter and the amount you won so the tournament will import with zeroes in those fields and you will have to edit it manually.

Are you on Mac? If so the hands will be here instead:

\Users\{Mac Login}\Documents\PokerTracker\Processed

Are you using that as a preferred seat at every table? Have you set that preferred seat in PokerTracker 4?

Guide: Preferred Seating

Please bear in mind that the seat numbers in the new ACR client have changed so if you use a preferred seat then the settings may appear incorrect in PokerTracker 4 so you'd either need to adjust accordingly or manually reposition your HUD:

Guide: Positioning HUD Elements

If you manually reposition the HUD at the table you will need to click the PT-icon and choose 'Save Layout' so the new positions are remembered for future tables of the same size.

You can access your hands from many different reports but the easiest way to get a list of all your hands from different tournaments is to go to 'My Reports' and create a custom hand report:

Guide: Creating My Reports

Once there you can use the dropdown for tags or the show marked hands checkbox above the list of hands to filter for those you've tagged:

Guide: Sorting Tagged Hands

- Rob

yes i see them there. There s only folders from the day I installed PT4 onwards (7/30) . Nothing from what was imported from AmericasCardroom HandHistory.

Should SnG results be recorded completely? I can see the place i finished in for all sngs but again no "C net won" or any info about the buy in.

yes i had set seat 1 as my preferred seat on all table sizes.
Its working now as i am asked to select a matching table when i have multiple open tables.
Repositioning the hud elements helped out in unmasking the chip totals for every player at the table on ACR as they were getting masked by the default HUD lines.

I created a player report which shows me with some stats but i don't see any "dropdown for tags" or "checkbox for marked hands" anywhere in the report.
These can be seen in "statistics" for cash or tourneys allowing me to filter tagged hands. should i be able to do the same somehow through generated reports?

Did you actually look inside the folder for that date at the individual files? All the hands imported on that day by PokerTracker 4, regardless of the actual day you played them in the ACR client, should now be in that folder.
When you locate those files please send us a sample in a Support Ticket so we can take a look at the information that's available to PokerTracker 4 in those hand histories and determine if it's possible or not for it to detect your winnings and buy-ins.
You will only see those in a report which lists individual hands so please create a hand report as I suggested instead of a player report. Furthermore since you wanted to also review/replay those hands then you can only do that from a hand report.

- Rob

yes there are some hands showing in the first folder that are from before i installed PT4. what you expect in the ticket is some sample hands from any sng tourneys? when you click on a hand it just says its tournament or not with the tourney id but doesn't seem to specify whether its an sng or not. i can look a little closer.

One more thing is that every time i start a new tourney my own hud stats resets. Other players stats keep accumulating. is that by design? or is there a way to have my stats accumulate too from tourney to tourney?

Is there a way that I can define whether player is in position or out of position on the flop when creating a stat?

If you're not sure which files are which just zip/compress the entire folder and send that to us in a Support Ticket.

PokerTracker 4 is designed to only show your session stats in the HUD at each table. As your own number of hands increases your lifetime stats don't change much if at all between hands but your image at each individual table may vary considerably depending on the cards you've been dealt and/or your opponents. If you want to see your lifetime stats for analysis purposes you can do so in your PokerTracker 4 reports or load up a hand (any hand) in the replayer and turn that option on via the 'Options' button.

IP
OOP
- Rob

hi,
i noticed in my pokertracker a hand which was pf allin my AA74ds vs KKJ7r in mp vs utg with blinds folded. in the replayer the equities are 74% vs 26%. potsize was 9.03. in the database its net won 4.20, but allin adj 1.98. in the description it says 'this statistic attributes to the player the equity they had in the pot at the time of the all in.'. shouldnt be the allin adj something like 3.40? maybe you can provide a link where this has been discussed so i can understand.
thanks

We have a guide for All-In Equity here but if you need any further support on the hand in question please send that to us in a Support Ticket.

- Rob

Ive recently started to have problems of PT4 not recognizing tables on iPoker
The hands get imported but the tables arent listed under "active tables" and as a result I dont have a HUD
Anyone else?
Edit: Its been 20 minutes since Ive finished the session and PT4 is still importing hands from iPoker & Winamax, wtf

Based on the description of the trouble you are having it*sounds like your database cache needs to be rebuilt but to ensure it's not something else please capture this trouble you're having in a log file and then send that to us in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

Once you have done that try a new database and that may allow you to continue using PokerTracker 4 at the tables in the meantime.

- Rob

It's also worth noting, especially if you are playing cash games, then many of these stats (winnings, adjusted winnings) have two versions - one based on the 'Game Currency' and one based on 'My Currency' so if those are different in your database make sure you are not comparing 'Game Currency' winnings vs 'My Currency' adjusted winnings or vice versa:

Currency Guide

- Rob

Alright, I will play a session tomorrow while I will have logging enabled
You mean I should create a new DB to which I export the hands of my current one?