Quote:
Originally Posted by PokerTracker
In PokerTracker 4 go to 'Configure -> Options', turn on the 'Logging Enabled' option and the next time this issue occurs during a session send us your 'PokerTracker4.log' file in a Support Ticket:
C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log
You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. Can you also provide us with your IP address as displayed here so that we can look at your accesses to the currency conversion API.
In the meantime you can try setting rates again for past sessions via 'Database -> Currency'. Select all of the sessions/tournaments where the exchange rate was not retrieved properly and click the 'Set Rates' button and this will try to fetch the correct exchange rates for those sessions/tournaments. Note that you can select a range of rows by holding shift and clicking the start/end. You can also select multiple ones individually by holding CTRL (Command key on Mac) and selecting.
- Rob
This is happening to me since early October as well while playing at Party
My currency was set at -1.00
I switched it to 1.00 and got then clicked set rates which gave me proper session stats
This started happening randomly with an older version of pt4 so I naturally downloaded the lastest release, but nothing changed
I imagine something changed with a recent update at party
When I view my import status , I see pt4 downloading exchange rate 5 or 6 times for every hand played , yet it is unable to do so