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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

10-02-2015 , 10:24 PM
how the new PS/pt4 update works whit colored stats? i had some stats with 7 colors range, does pt4 just keeps 3 randomly? or what is the logic? (just keep 2 extrem and the middle color?)
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-02-2015 , 11:31 PM
My HUD 's are not in the right place , already tried setting anyway , auto center , place by place , save layout do not know what else to do , I wore holdem manager and worked good
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10-03-2015 , 04:31 AM
I can't seem to find a check raise Flop or check raise turn stat. Help?
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10-03-2015 , 05:09 AM
how can i upload my database onto dropbox ??

would i need to zip them first ?
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10-03-2015 , 05:09 AM
Quote:
Originally Posted by IMDABES
I can't seem to find a check raise Flop or check raise turn stat. Help?
check under "raises"
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-03-2015 , 12:34 PM
Quote:
Originally Posted by bevo_bux
how can i upload my database onto dropbox ??

would i need to zip them first ?
figured it out.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-03-2015 , 05:51 PM
https://gyazo.com/0147c6d85cedff54f4125bb7bc846ffa


FullTiltPoker in the huds are on the right place but seeing as it is in PokerStars already tried almost everything
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-04-2015 , 08:31 AM
Was a good boy and downloaded the most recent Pokertracker update. Why did it relocate all my HuD panels on PokerStars? I can deal with the removal of my colors in the HuD but I use a three panel HuD and it's very time consuming and annoying to set up.

Do I really have to move them all around again or can I revert back to my old settings somehow. What happens if I system restore my machine. Anyway to not have to put up with this on a Sunday?

Thanks.
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10-05-2015 , 03:03 AM
Quote:
Originally Posted by leviathan74
I am sorry to report that after cutting the cards in half, I realized that they also appear to be half on the board. Are you sure there's no command to change the layer order of an image? Can you ask the programmers?

Thanks
Please start a new thread in the PokerTracker.com forums or a Support Ticket where we'll be able to go into more detail with you than we can in this thread.

--WhiteRider
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10-05-2015 , 03:03 AM
Quote:
Originally Posted by 7a.m.@hu
how the new PS/pt4 update works whit colored stats? i had some stats with 7 colors range, does pt4 just keeps 3 randomly? or what is the logic? (just keep 2 extrem and the middle color?)
PT4 uses the first two Color Ranges and the remaining stat values will use the default colour.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 03:05 AM
Quote:
Originally Posted by hiran bass
My HUD 's are not in the right place , already tried setting anyway , auto center , place by place , save layout do not know what else to do , I wore holdem manager and worked good
Please open a Support Ticket and report your problem so that we can check your settings and help you sort out your configuration.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 03:06 AM
Quote:
Originally Posted by IMDABES
I can't seem to find a check raise Flop or check raise turn stat. Help?
There are stats called "Check Raise Flop" and "Check Raise Turn". You can type in the Search field to help you find stats.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 03:10 AM
Quote:
Originally Posted by cneuy3
Was a good boy and downloaded the most recent Pokertracker update. Why did it relocate all my HuD panels on PokerStars? I can deal with the removal of my colors in the HuD but I use a three panel HuD and it's very time consuming and annoying to set up.

Do I really have to move them all around again or can I revert back to my old settings somehow. What happens if I system restore my machine. Anyway to not have to put up with this on a Sunday?

Thanks.
There was no change in PT4 which would affect Hud positioning. Please check that your settings are still the same in PokerStars (sometimes an update can reset them) and match in PT4.
If you still have problems please open a Support Ticket and report your problem so that we can check your settings and help you sort out your config.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 07:42 AM
Quote:
Originally Posted by PokerTracker
There was no change in PT4 which would affect Hud positioning. Please check that your settings are still the same in PokerStars (sometimes an update can reset them) and match in PT4.
If you still have problems please open a Support Ticket and report your problem so that we can check your settings and help you sort out your config.

--WhiteRider
I think I caused it with something I did post that last update. I use a ProPokerHuD which has these little steal badges which are not numerical. I deleted those panels from the profile then after that is when I noticed that it minorly reset my other panels across the table space. They were/are all situated close to the correct player but out of sorts. Could doing the action I empressed here cause the HuD to reset itself? Anyway for me to restore them prior to that which they were before I made this change? I play across alot of networks and was just hoping to avoid the hassled of moving around a bunch of panels again.

Thanks.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 09:52 AM
Quote:
Originally Posted by cneuy3
I think I caused it with something I did post that last update. I use a ProPokerHuD which has these little steal badges which are not numerical. I deleted those panels from the profile then after that is when I noticed that it minorly reset my other panels across the table space. They were/are all situated close to the correct player but out of sorts. Could doing the action I empressed here cause the HuD to reset itself? Anyway for me to restore them prior to that which they were before I made this change? I play across alot of networks and was just hoping to avoid the hassled of moving around a bunch of panels again.

Thanks.
It is possible that deleting some panels caused others to move, especially if they were in the original default position. Unfortunately there isn't an easy way to move them back if this is the case.

-Kraada
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-05-2015 , 09:20 PM
I've configured my 888 exactly as it says on your tutorial, as you can see in these images:
https://gyazo.com/e7f03ada1acf5dc9d0097d4ad9b52ec4
https://gyazo.com/ef7ba07811ad5abfa8ecadde11230a8c

Even though, my HUD just never shows up there... What am i supposed to do? I've tried everything, reinstalled, changed folded, did everything and just can't get a HUD on 888, in all other sites i play (Pokerstars and Full Tilt Poker) it works fine
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-06-2015 , 02:57 AM
Quote:
Originally Posted by Cavalito
I've configured my 888 exactly as it says on your tutorial, as you can see in these images:
https://gyazo.com/e7f03ada1acf5dc9d0097d4ad9b52ec4
https://gyazo.com/ef7ba07811ad5abfa8ecadde11230a8c

Even though, my HUD just never shows up there... What am i supposed to do? I've tried everything, reinstalled, changed folded, did everything and just can't get a HUD on 888, in all other sites i play (Pokerstars and Full Tilt Poker) it works fine
Please check the Hud Troubleshooting Guide for solutions to common issues and a link to how to report your problem for investigation if it doesn't help.

--WhiteRider
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10-06-2015 , 04:15 AM
Since latest update HuD fails to "stop getting hands when I click to stop the import" it just stays in that mode. Only way out is manually going into the task manager and stopping the program all together.
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10-06-2015 , 08:00 AM
My HUD works fine for 200z HU, but just doesn't appear for 500z HU. Any ideas?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-06-2015 , 11:34 AM
Quote:
Originally Posted by cneuy3
Since latest update HuD fails to "stop getting hands when I click to stop the import" it just stays in that mode. Only way out is manually going into the task manager and stopping the program all together.
Quote:
Originally Posted by PokerRon247
My HUD works fine for 200z HU, but just doesn't appear for 500z HU. Any ideas?
We need more information from you both to figure out what is going on in your individual cases. Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your logs we will be able to see exactly what is going on and give you the steps you need to get things working.

-Kraada
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10-06-2015 , 01:41 PM
hello my hud displays but it doesn't show the stats and the hands against other players wont go up either
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-06-2015 , 05:23 PM
Quote:
Originally Posted by ryanplant1994
hello my hud displays but it doesn't show the stats and the hands against other players wont go up either
Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. It sounds like you may not have hands saving properly but we'll know for certain once we can see your log file.

-Kraada
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10-06-2015 , 10:46 PM
Can you please provide a link to roll back to the previous PokerTracker version?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
10-07-2015 , 02:58 AM
Quote:
Originally Posted by cneuy3
Can you please provide a link to roll back to the previous PokerTracker version?
This isn't a general problem so we will need to see your log file to see what is wrong for you. Please do report your problem before reverting. You can download the previous version by changing the the last digit in the download link, if you tell us in your ticket whether you're on Windows or Mac we'll be able to give you the direct link.

--WhiteRider
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10-08-2015 , 12:48 PM
Hi,
Is it really true, that you cant show lifetimestats in Hero's hud, using PT4. When i click switch to lifetimestats nothing happens. The same thing in the replayer. Im really regretting buying pt4 if this happens to be true.
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