Thanks

I was importing a couple hundred thousand hands from my other computer (notepad files) and after an hour or so with 30% completed PT4 slowed down and was only importing like a hand/second. I closed PT4 and now whenever I play it takes forever to import any hand at all. Is there any quick fix for this?

^ It's not importing at all, and the hud doesn't even start anymore. I'm guessing my database got stuck or something?

Albert,

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

Once we can see your logs we'll be in a much better position to advise you further.

-Kraada

While playing HU Hypers only on stars, last days some summaries were not imported correctly (3 out of 137).

The prizepool doesn't equal (2 x the buyin) for some reason.

The 'amount won' number for the non-winning player seems to be random.

The issue I mentioned only relates to Spin & Go tournaments because for other STTs (including heads up) the prizes can be determined from the hand histories.
If the prize isn't detected correctly try re-running "Auto Detect" via the Edit Tournament Results window.
If you still don't get the correct results please attach the hand history and tournament summary files for the bad tournaments to a Support Ticket so that we can investigate for you.

--WhiteRider

I was thinking of enabling the Tune PostgreSQL option under housekeeping (here on PT website).

My computer only has 4GB RAM. Would enabling this result in significant performance losses for other programs open whilst PT4 is running? The guide on the PT website gives the impression that this option increases the amount of RAM used by PT4 from the small amount that is used by default, but to what extent does this happen?

I believe that it just increases the amount of RAM which PostgreSQL can use - Windows will still manage and balance the memory usage between applications so it shouldn't prevent other applications using RAM.

--WhiteRider

Another question - I downloaded the custom stats '4Bet Preflop After Steal' and 'Delayed (Turn) Cbet' from the PT website quite a while ago. They worked fine, but for some reason don't seem to work at all anymore (appear as '-' on my HUD). Any idea why this might be?

That behavior isn't common - my first suggestion is to try rebuilding your custom cache via Database -> Database Management -> Housekeeping. If that doesn't get things working, restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. We'll need to see the logs to diagnose things for you further.

-Kraada

Hello,
I have problem. HUD don't show hands on the showdown. It's only in Spin&Go games. In other games show correct.

PokerTracker v4.13.1

I'm having trouble editing fonts in the HUD editor. I can change them manually to whatever I like, but if I try and copy+paste the text (e.g. 8; Segoe UI; Normal; Normal; Not Underlined; Swiss) into the font section of a different stat it replaces the font with Arial. This means every stat I create I have to change the font by hand, which is incredibly frustrating!

Pokertracker version 4.13.3

Please try upgrading to 4.13.5 and let me know if you still have trouble there - we've made quite a few fixes since 4.13.1.

This is a known issue in our system - please create a support ticket if you'd like automated notification when this is fixed.

-Kraada

Rebuilding the custom cache seems to have fixed this. Many thanks.

Unrelated question: I have some stats that I've specified colour ranges for, but I was wondering if there's a way to make them appear a different colour until a desired sample size has been reached. I think there are after market HUDs that do this - is there a simple way of doing this, or does it involve making complicated custom stats?

You can do that using the Colors tab in Configure > Statistics - it does not require custom stats.
Check out this guide.

Basically, if you want to colour a stat based on the number of opportunities for that stat you'd look at the stat's expression and use the 'opportunities' value in your colour expressions.
For example if the stat's expression is:
(a / b) * 100
..then your color conditions would be like:
b > 10
..since "b" is the number of opportunities for the stat.

If you need further help with this please post in the forums on PokerTracker.com where we'll be able to help you in more detail.

--WhiteRider

Is there a way to have the HUD profile change when a game goes from 3 handed to heads up? I can make all the stats show only hands from current no. of players but I'd like either to change profile completely or make only some stats dependent on number of players with others being averages of all

Brilliant, thanks for the help.

The profile won't change but you can set the stats in your layout to display for the number of players you'd like using our Number of Players Filter which you can find in Hud -> Edit Hud Options.

-Kraada

Am I right in thinking that's only possible for either every stat or none of them? I.e. I can't have one panel player dependent and one panel of averaged?

Created a hand report to detect possible tournament summary errors:
amt_prize_pool != 29.38
(I play 15$ hu hypers at stars exclusively)

Yesterday another list of hands (related to 1 tournament) showed up in this report.
I opened tournament results editor and the prizes won are wrong:
$18.16 for one player, $11.29 for the other player
(obv one player should win $29.38 and other should win $0.00)



Running 'Auto Detect' does not change anything.

Getting hand history + tournament summary from stars and importing in PT4 corrects things.

And now I see after (re)importing mailed tournament summaries:

Tournament summary imported.
04:46:36 pm: + Complete (0 hands, 1 summary, 0 errors, 0 duplicates)

0 duplicates: meaning the tournament history was not streamed to disk or not read?

A better filter would be:
(amt_prize_won != 14.38) and (amt_prize_won != -15.00)

I needed to do 16 Tournament History Requests since last week.
It never happened before that (or I did not notice).
It's hard to imagine that all these tournament summaries would not have been written to disk for one or the other reason.
This doesn't seem normal and it's annoying.

i play twister sngs but pt4 track the jackpotsize incorrect. is their a fix or maybe i have in ipokersoftware the wrong settings or something else.
and very often a pop comes with selec the hand that matches this tables, this is also very annoying, how can i fix this?

greetings

0 Duplicates mean there were no duplicate hands that were rejected at import time. This is what I'd expect when just reimporting summaries - the summary is always read and processed and data in the database is only updated if there is a discrepancy.

You can take a look in your processed folder and see if the summaries are there as well. The folder in question is listed in Configure -> Sites & Import Options -> Preferences and all processed files are moved there after you stop Getting Hands While Playing. If they are there then they were definitely imported. If not, the most likely reason seems to be that they were never written or something else removed them.

We do the best we can with the information we have available. If you have a hand history file that specifies a jackpot value we aren't detecting properly, please send us the file via our support system and we'll update our detection accordingly.

-Kraada

I think my seating script is responsible.
Besides closing decided rematches it appears to be closing the tournament window for that game as well. And probably before the tournament summary is written to disk (you are right; summaries are not in the processed folder).
Turned the 'close decided rematches' option of and things seem to be in order for now.

Thanks Kraada