For those who do not know, we have released a public alpha that is only available in the PokerTracker.com forums if you know where to look. This is an ALPHA, it is not a final release. The alpha is still undergoing testing, we think it will temporarily solve MERGE issues for Windows players, but it may not solve the issue for Carbon Poker users.

- TT

hey there PT4:

I have a problem. I´m just trying to "get hands from disk" and when I choose the file, it instantly frozen (stop working). Never happened this before...

1) Try restarting your computer

if this does not help

2) Open the file you are importing into a text editor, make sure the file looks like a hand history and you're not accidentally trying to import the wrong file. If the file appears to be a hand history, you can send that file to our support team to see if we can open it without any issues. Make sure you zip the file before attaching it to a support ticket, and tell our staff what network the file came from.

Please follow these instructions for submitting a Support Ticket.

- TT

Hi,

Good Guide for using PT? Something like an tutorial to use hud for example or analysing your own graph etc.
Do you guys planning on making some Hand charts/range desinger etc.?
I cant find the post so i am asking one more time:
What is the difference between normal and vector hud?

Why is the update for PT4 taking so long? Im pretty sure Holdem manager got this bug fixed in 1 day

realtalk: merge players aren't important enough to put in the man hours for a temporary fix. The company saves money by doing nothing until merge rolls out a presumed update next week.

We provide a massive amount of guides and self-starting tutorials here: https://www.pokertracker.com/guides/PT4

We also provide over 3.5 hours of tutorials built into PT4 when you click any green [?]. These videos are also available on our website - https://www.pokertracker.com/videos/PT4

Explain exactly what you are looking for when you are asking for hand charts or range designers, hand charts are highly subjective because weighting is not an exact science. We already provide hand range modeling and the Holdem Hand Visualizer, if you want something for the HUD you can design it yourself or purchase a third party add-on HUD that already incorporates this - but you should be aware that this is not really a hand range. PokerTracker 4 only knows hands that get to showdown, all other hands that never get to showdown remain unknown.

The Vector HUD is name of our HUD Engine. You can learn about the features of the HUD engine on our website - https://www.pokertracker.com/products/PT4/

- TT

Both Holdem Manager and PokerTracker will have to fix the Merge client support once again next week when Merge updates their client. The problem was not caused by a bug on our end, its a bug that occurred on Merge's end after a change in the hand history was made.

Perhaps you did not know we also put out an update that allows you to import Merge hands? Since its only a temporary solution until Merge releases it's fix next week (we hope), we chose to release this as a public alpha that is only available for users who wish to test our pre-release. This pre-release alpha is only available on our website's forum.

Partially true, except we did put out a release that addresses this as explained above. We were in the middle of testing the alpha when we decided to put it out without testing completed to help out Merge players - but since this is a pre-release, we do not recommend installing it unless you are willing to act as an alpha tester. That is why the alpha is not a major release. We intend to get that major release out in the coming week if testing goes well.

- TT

FYI, it works fine, but it records it as USD instead of BTC.

Yes I know.

Doesn't work for Macs.

As explained above, we are waiting on Merge to implement the final fixes. This is part of that issue.

- TT

We do not consider this to be working as we designed, it is a side effect of unintended usage. If you play at a USD site at the same time you would have improper results. I'm afraid we do not intend to add BTC currency support at this time, but its something we continue to watch for the future. If you feel comfortable using this unsupported solution knowing the downside you're free to continue of course.

- TT

i know my stats was correct, RFI. default huds are working properly, seem to be updating properly. But, not to be rude, whats the point in purchasing pt4 if i cant even create my own HUD? sure it was a bit complex but it had what i consider vital, and the stats i really wanted. now i just have some general hud and if i want to get specific i have to click for a pop-up, which takes a lot of time. i mass table, i dont have time for nuisances like this

We don't have superpowers that can see your desktop, unless you provide us with the actual HUD profile and the pokertracker log files as requested the only way we can help you is by providing general advice based on the results of many thousands of similar communications we have had with other users. Typically we find that when only one user has a problem with a default stat, and we cannot duplicate the problem on our own test computers, then it usually means the user has done something to cause this error.

Since the default HUD RFI sat is working properly, this tells us that you probably made an error while adding the RFI stats in your custom HUD. You can either take the time to solve the problem yourself by rebuilding your custom HUD or send the HUD Profile to us for review.

You can create your own HUD, but we cannot debug your custom HUD unless you give that HUD profile to us first. This is a public forum and there is no way to share your HUD Profile here without creating a support ticket on our website, therefore the easiest way to determine if the problem is caused by an incorrectly placed stat is by switching to one of our defaults. If the problem still occurs in one of the defaults then we need to look deeper, if the problem does not occur in one of the defaults then the problem was with the way you designed the HUD Profile.

I'm afraid if you want us to help you, you have to make time. This may have already been solved if you created a support ticket and attached the HUD Profile and log files as originally advised, without these files we are providing blind support - it will take much longer.

thanks for the response, i feel like u are trying to solve a different issue though. when i try using my custom HUD, the problem is, it does not properly update on all tables. i will glance through the hud and see if anything noticeable sticks out. i have attached many log files in the past, it did not resolve the problem. I do not think i have attached a hud profile though, so, what do you suggest for my next step?? i have no problem creating support tickets, but in the past it has done nothing for me

We cannot proceed to solve your problem on this forum, I don't think it would be wise to give you any further guidance until our support staff can see your HUD profile and logs as requested. Yes, it is true that your description of the issue has changed compared to what we originally understood was your problem - but when you switch to the default HUD Profile it worked which leads me to continue to assume the problem may actually exist in your HUD Profile.

PS: What is your pokertracker.com user name? Where you logged in when you created the tickets? I would like to see your tickets myself because it is very rare when our staff cannot solve the problem or if a bug is discovered at least let you know its a bug that will be fixed and notify you when the fix is released. If you are correct then we need to know so we can help educate our support team.

- TT

Why cant I get the pop up on my own HUD table stats???

I'm sorry, but you will have to be more descriptive, I cannot determine what your asking about. Please also include the site you are playing at, your OS, and the version of PokerTracker you are using. If you are still discussing your play at a Merge skin, then please see the prior responses.

- TT

^ When sitting at a cash table, left click on boxed area of villain hud and default pop up comes up showing stats by positions etc. IF I click on my own, Hero hud nothing comes up

Merge Players Only. Windows 8, alpha trial. I have never been able to do this since before Hand History updates.

Has anybody with PT4 had any trouble with the new Merge update, as far as accurately tracking your hands? I used to use HM1, and now using HM2 and every session it misses hands. A decent amount of them. I don't know if it is the Carbon update and it's just not saving all the hands or if it is HM2.

I'm on carbon w/PT4 and after downloading the alpha update everything has worked fine.

ever since upgrading to pokertracker v4.11.10 my HUD has stopped working on merge and wpn. No stats show up and each user's name has a "-" in the display as seen below:

We do not support alpha releases on 2+2, you must create a support ticket and attach the logs from that session. If you are an alpha user you should be aware that this is an unfinished release, you are helping us perform testing. Testing means you must submit logs to show us any abnormalities, such as the situation you are describing. For example, I have tested the alpha and I cannot personally reproduce what you experienced - that is why its important for you to share the logs with us.

Please follow these instructions for submitting a Support Ticket. .

PS: Being a trial user should not affect your experience in this situation, but I would suggest buying PokerTracker 4 rather than use the trial so your HUD experience is not interrupted by trial warning messages. We offer a 14 day money back guarantee.

- TT

ETA on the Merge fix? I think it has been about a week already???

There are outstanding issues that we are still working to fix for the Mac OSX Merge support, and there is also a known bug that Merge is expected to fix shortly. We cannot release the official version of PT4 to address the Merge problems until this bug is fixed by Merge. In the meantime we have an alpha release which is only available on our website's user forums, since this is an alpha release you should be aware that it has not been fully tested. Any user who installs this alpha should be aware that they may be required to send us logs for review if the alpha does not work for you as expected. When you use an alpha version, you are essentially a temporary alpha tester.

PS: Including today it has been five days since the hand history bug was released by Merge, we have to wait until Merge fixes all of the bugs until we can stop testing and put out an official release.

- TT