Data was NOT damaged during the 4.11 upgrade process, your post may accidentally confuse the issue for users who are not as experienced as you are. (note - _dave_ is a very advanced PT4 user, and is typically a trusted source of knowledge about PT4 but in this situation his post was not related to the fear the user had about risking data loss).

Data was safe and secure at all times, we have no records of any users whose data was destroyed by the 4.11 upgrade process.

During the 4.11 upgrade process some users chose to re-import and create a new database, this was not required but it was a wise choice if they wished to have many of the latest improvements that were only available during a fresh import. Some other users experienced issues related to antiquated versions of PostgreSQL, some of these users had the option of installing a new version of PostgreSQL, backing up, and then restoring their database - OR - create a new database and import their existing hands which were safely stored to once again take advantage of import improvements while at the same time upgrading to the new PostgreSQL version. These were both optional choices, but they were not mandated nor did they risk any data.

- TT

I am referring to this: https://www.pokertracker.com/forums/...267559#p267559

It may be a matter of perspective, but if my 4.10 backups are made such that they won't work on 4.10 any more, I do not consider "that safe and secure".

Now obviously this wasn't an intentional behaviour, and has now very likely been corrected (although perhaps not, as per the thread it was allegedly known about in alpha prior to 4.11 release). With this in mind, you can perhaps understand why telling a user with stated fear of data loss that they must update to the newest version - and to trust the in-update offered backup routine no less - would be something I consider somewhat rash.

That issue was not communicated well, I admit, but the backups were in fact safe provided the user revert to the prior version. I'll talk to kraada about that to make sure we make that more clear in the future, it was certainly something that caught us off guard but there was in fact a solution.

PS: the hand histories were never at risk even in this situation, the processed files remained in place so there was always a backup plan.

- TT

Is there a way to change how pop ups are triggered? Instead of clicking on a stat I'd like to hover the mouse over it

I have an issue where my hand histories will not load. I use Bovada so in addition to PT4 I had to get the Ace Bovada HH Converter. My text files still download as usual but when I go to upload the hands from disk I get an error that reads: Tribeca "files do not store the year please select" and there is a scroller for 2002-2010 then a box that says do not include the year. With all options selected I click OK i get the upload complete but nothing uplaods to the database?

Note: This all occured after updating to the new PT4 version. Is there something I can do to go back to the way it was???

Thanks,
Tomguitars

Im admittedly relatively new to PT4, I play on WPN under the ACR skin. I have imported my hand histories but when I try to use the hud or "get hands while playing" the entire window of each of the tables goes white, I am unable to check/fold/raise, have to resize the window to make it look normal and then it only lasts for a moment or two. I realize this is probably an easy fix but I was stumped last night.

Thank you.

I see that it includes 3bet vs position. But i wanted it to do 3bet by position vs position. Like villian 3bets btn vs utg, cu, etc. Is that possible?

The HUD is not showing up with the most recent update of PT4. It was working last night I can still get hand while playing nwo but it won't show up on my tables

The entire program seems to not be working really anymore. I click on "get hands while playing" and it seems to work. However, the hands are not showing up in my stats and I cannot operate my hud. I try to restart the program but it says I cannot quit while getting hands. So I try and click "stop getting hands while playing" and try and quit again but it still says I can't quit while getting hands. So I force quit and try again with no luck.

I'm playing on 888NJ. I know the last update said it made a lot of changes to 888 so maybe this is relavent

Clicking is required, we do not provide options to display popup by hovering.

- TT

Sorry, but we do not support Bovada or Ace Bovada Converter hands. The hands history files created by Ace Bovada Converter are unauthorised, the hands mimic a different network without our permission. You must contact the developers of Ace Bovada Converter for any support issues.

- TT

Typically this is caused by video drivers that need updating or OS updates that are missing, its a very rare problem that is personalised to your computer. Please create a support ticket on our website, click Support and then select Contact Us. Attach a screen capture which shows your desktop so we can see what is occurring, and also include the PokerTracker4.log and pokertrackerhud4.log files from that session so we can perform further research.

Please follow these instructions for submitting a Support Ticket.

- TT

I might be wrong, but I think you have already asked this question before. The position where the HERO is located can be defined in the HUD Profile Editor, use the Position property in the property editor for the stat, we do not need to create new stats for each position thanks to this innovation, it allows the HUD designed to chose position to accommodate the needs of the HUD layout.

- TT

There are no know issues with 888 at this time, support tested cash games this morning to verify. We will need to learn more, please create a support ticket on our website, click Support > Contact Us. Attach the PokerTracker 4.log and pokertrackerhud4.log files so we can review along with a sample hand history from that session. Please describe what you saw at the table in the support ticket, for example did you see the PT4 HUD Icon on the table but no stats? Did you see stats but were they not updating? In PT4 click Play Poker > Import Status while importing.. do you see hands importing as they are playing? Please include these details in the support ticket so we can help you faster.

- TT

PokerTracker 4.11.8 - NOW AVAILABLE!
Release Notes - June 18, 2014

Changed:

• ICM Quiz: The ICM Quiz or Results window will now be activated when the menu option is selected while a current quiz is in progress

Fixed:

• Import: 888: Allow tournament hands to import with "1 000$" formatting
• Import: 888: Improve Net Adjusted calculation for 6th or worse in 888 8-max Double or Nothing SNGs
• Import: GTech: Allow villain hole cards to be imported for select .log hand history format hands
• Import: WPN: Allow live import Tournament Detection to be triggered in heads-up SNGs if they are won after 1 hand
• Import: iPoker: Revise scenarios that trigger the writing of ‘enum_face_allin’, this will improve results while using Faced All-In filters *
• Import: Improve scenarios that trigger the writing of ‘cash_hand_player_statistics.enum_p_squeeze_action ’, this will improve results while using Squeeze filters *
• HUD: Improve support for multimonitor configurations when adjusting window positions
• HUD: Allow the auto-import process to stop if the HUD executable is deleted or missing
• Community: Revert changes from prior 4.11 releases related to tab/enter functions to avoid the potential for crashes
• Graphs: Tournament Prize per Hand: Fix to display missing prizes earned when Graphing by Hands with winnings by Prizes
• GUI: Windows will now be displayed if minimized when accessing the relevant menu item
• Hand History Viewer: New hands queued for the Hand History Viewer will only appear in a new Hand History Viewer window
• Replayer: New hands queued for the Replayer will only appear in a new Replayer window
• Stats: Convert street categories when importing PokerTracker 3 stats
• Stats: Do not allow column names to not start with a number, this change was made to remain compliant with PostgreSQL standards

Additional Notes:
* This update will only affect newly imported hands, to apply this change retroactively please re-import any hand that would be affected by this issue.

Hello again,
Yes I had pokertracker 4 working previously on my computer but when you ask which version, I don't know how I can figure that out sorry. And when you ask if it worked with postgresql?... sorry for being a noob but I don't know what that means, but I did have ptracker 4 working. I have a windows operating system.
Regards
Nick

Since you already had PokerTracker 4 working on this computer, it means that the issue is most likely either caused by the PostgreSQL Server not working, or a firewall/security software blocking access to PostgreSQL.


Restart your computer, than attempt to run PokerTracker 4. Are you having the same problem? If so please follow the instructions in this guide under the chapter "Confirm that PostgreSQL is Running" - https://www.pokertracker.com/guides/...ice-is-running
Once you can confirm PostgreSQL is running, we will instead focus on your antivirus, firewall or security software. Once we know PostgreSQL is running, it means this is the likely cause - https://www.pokertracker.com/guides/...guration-guide

- TT

Im terrify to update now and prob wont ever again until im forced to

When you export a HUD profile with custom stats, do you have to export also all the custom statics?

Also, I have some problems with float/probe stats.
Let's say you are the PFR, and instead of cbetting the flop you are checking, you want to find out how many times Villain is betting the turn vs your missed cbet, what's the proper stat?
The issue come up since you can check IP or OOP... can you explain it better plz?

Custom Stats used by the HUD Profile will be included with the HUD Profile export all in one file.

You cannot CBet the Turn unless you are the preflop aggressor, and you CBet the Flop. Without a Flop CBet, it becomes impossible to CBet the turn. If however you CBet the Flop and checked the turn, then your opponent's bet would be considered a Float.

- TT

Pokertracker is there anyway for having a popup that appears when I click a stat (assigned popups) removed from the general menu of the popups (tools,flop,etc) ? basically removing a popup from the general popups menu, while assigning it to a stat?

You can assign a Popup to any stat by assigning the popup to the Stat's Popup Property

- TT

I'm experience some lags on 4.11.8 switching between tabs, when settings filters and so on.
PT window became "not repsonding" several times...is this a known issue?

Is it possible to limit a stat to the current player number? For instance, if there are 3 players in the current hand, I want to see the VPIP of the opponents for 3-handed games only.

I would consider working with custom stats if necessary, but I would need some colomn like "number of players in current hand". Is that possible?

This is the first we have heard this reported.

1) Restart your computer. You may also wish to restart without any other extensions or apps loading, we have come across some very rare situations over the years where third party add-ons unrelated to PokerTracker affected the display of the GUI (graphical user interface). Hopefully this will solve the problem for you.

2) If the problem is not solved, you can create a support ticket and we can look at your logs to see if we find any errant database queries which are slowing you down. This is an unlikely cause based on your description, but its worth looking into. Attach the pokertracker4.log file from a session where the problem occurred and create a support ticket at pokertracker.com.

Please follow these instructions for submitting a Support Ticket.

- TT