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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

03-15-2014 , 10:02 PM
Quote:
Originally Posted by randompokerguy
Download of PT4 for Mac does not install postgres, and will not connect with the database from an individual download of postgres. Wonderful.
What do you mean by this? Did you manually install PostgreSQL? We only support up to version 9.0.x, we do not support 9.1-9.3 at this time. If you manually installed 9.0 then you can certainly connect to the PostgreSQL database from PokerTracker 4 provided you know the IP address (usually it is just "localhost"), the port you used during your PostgreSQL installation, and the username (typically "postgres") & password for your PostgreSQL admin account.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 08:29 AM
Is there a way to see my avg all in % fav to win in all sng's? I'm just curious to see how I'm doing in that regard.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 12:05 PM
I purged 1 play money session from my database, I then did a vacuum & analyse as pokertracker recommended. Now I cannot see/add any my main alias or any of its sub accounts. Not sure which of the actions did it.

Unfortunately I didn't make a backup, hopefully there is a way to fix this without restoring an old backup?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 01:33 PM
Quote:
Originally Posted by tightywhity
Is there a way to see my avg all in % fav to win in all sng's? I'm just curious to see how I'm doing in that regard.
You can see the all-in equity per hand by viewing any hand report, it is the last stat in the Advanced Hands reports built into PokerTracker 4. You can also chose to add the Average All-In Equity stat to any tournament report by right clicking in the report's list of tournaments and then select Configure Report.

Its interesting to note that the summary for this report is an "average of your average per tournament". To get precise average per hand regardless of tournament you mist create a custom My Report for Tournament Hands, add a filter for when the Active Player went All-In OR called an All-In, and then display all hands in the report. Add the All-In Equity stat to this report. Now right click and select Export Report, and import it into a spreadsheet where you can calculate the average per hand. We cannot automate the display this result in PT4 due to the unique issues related to tournament management, but its not hard to accomplish on your own as I have shown above.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 01:38 PM
Quote:
Originally Posted by dotbum
I purged 1 play money session from my database, I then did a vacuum & analyse as pokertracker recommended. Now I cannot see/add any my main alias or any of its sub accounts. Not sure which of the actions did it.

Unfortunately I didn't make a backup, hopefully there is a way to fix this without restoring an old backup?
If you accidentally deleted your non-play money hands then you can re-import any previously processed hands. In Windows you can find the processed hands by clicking File > Open User Data Folder, you will find the Processed file here. In Mac OSX it is typically found in the Document folder. To manually import these hands select Play Poker > Get Hands From Disk.

But before you go to this step, I would check to see if you didn't make a simple user error.... start by changing the Active Player name, and also make sure all filters are disabled in the reports. Make sure your reviewing the right game type (Cash or Tournaments), and you can also change reports to verify that the report is not drilled down or if the the stat config for the report was altered.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 05:17 PM
Thanks for the help.

Tried everything suggested including importing processed hands to no avail. It only found 500 new hands out of ~300k.

I can't change the active player to one of my aliases/main because they don't appear when I search for any of them.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 06:39 PM
Quote:
Originally Posted by dotbum
Thanks for the help.

Tried everything suggested including importing processed hands to no avail. It only found 500 new hands out of ~300k.

I can't change the active player to one of my aliases/main because they don't appear when I search for any of them.
Type in just a few characters at a time and be patient as PokerTracker searches through the database before continuing to type. If you can still not find your screen name it will require further review by our support wizards to determine what your problem really is - it may not be what it seems to be at first glance. You can do this by creating a support ticket, attach screen captures and the screen names you are looking for - along with the poker site you played the hands at. Also include the PokerTracker4.log file from the session where you purged the play money hand histories - this is a key bit of evidence that will help us determine what you lost. Please follow these instructions for submitting a Support Ticket.

PS: The hands that are missing, were they played before you got PokerTracker 4? If so, where did you import those hands from?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 11:37 PM
Quote:
Originally Posted by PokerTracker
You can see the all-in equity per hand by viewing any hand report, it is the last stat in the Advanced Hands reports built into PokerTracker 4. You can also chose to add the Average All-In Equity stat to any tournament report by right clicking in the report's list of tournaments and then select Configure Report.

Its interesting to note that the summary for this report is an "average of your average per tournament". To get precise average per hand regardless of tournament you mist create a custom My Report for Tournament Hands, add a filter for when the Active Player went All-In OR called an All-In, and then display all hands in the report. Add the All-In Equity stat to this report. Now right click and select Export Report, and import it into a spreadsheet where you can calculate the average per hand. We cannot automate the display this result in PT4 due to the unique issues related to tournament management, but its not hard to accomplish on your own as I have shown above.

- TT
This is awesome! Thanks! I noticed some hands don't have a % though? Sometimes 3 handed all ins or just 2 handed? It isn't very many but is there a reason?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-17-2014 , 11:51 PM
Quote:
Originally Posted by tightywhity
This is awesome! Thanks! I noticed some hands don't have a % though? Sometimes 3 handed all ins or just 2 handed? It isn't very many but is there a reason?
All-In Equity can only be calculated when we know the hands of all player's who have equity in the pot. If a third player has equity in the pot at the time of the all-in but his cards are not known, then we cannot calculate the All-In Equity because we cannot assign a random hand to that opponent, true all-in equity can only be determined when each hand or hand range is known - and of course a tracker cannot predict a range.

All-In Equity was really designed for HU players, if you play pots of 3 handed or more you will find occasions where the hand must be disqualified from All-In Equity calculations if a player folds while they have equity in the pot.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 12:23 AM
Quote:
Originally Posted by PokerTracker
All-In Equity can only be calculated when we know the hands of all player's who have equity in the pot. If a third player has equity in the pot at the time of the all-in but his cards are not known, then we cannot calculate the All-In Equity because we cannot assign a random hand to that opponent, true all-in equity can only be determined when each hand or hand range is known - and of course a tracker cannot predict a range.

All-In Equity was really designed for HU players, if you play pots of 3 handed or more you will find occasions where the hand must be disqualified from All-In Equity calculations if a player folds while they have equity in the pot.

- TT
Makes sense. Thanks for the very quick reply!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 12:35 PM
Hi PT4,

Are there any plans to work with Stars to get the HUD working on Zoom for Mac OS X?

Thanks
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 12:50 PM
Quote:
Originally Posted by Maanwa
Hi PT4,

Are there any plans to work with Stars to get the HUD working on Zoom for Mac OS X?

Thanks
We have spoken to them about the Zoom HUD for OSX multiple times, there is nothing we can do to support Zoom in OSX unless PokerStars decides to add a seating positioning file so the HUD can determine where players are seated at the table. PokerTracker normally works by gaining data from the hand history from the previous hand, but that is not possible when supporting Zoom tables in OSX. We tried many other methods including OCR, but they were not reliable enough to consider with the degree of confidence necessary for PokerTracker 4 users. Both 888 and OnGame have added this seating positioning file, which is why our HUD supports their respective fast poker games. In time we hope that PokerStars and FTP will someday choose to provide this file or some other seat notification option as well.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 12:57 PM
Thanks for the thorough response, seems like you have done what you can.

Thanks!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 03:41 PM
Does PTR 4 work for short-term sessions on bovada?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 04:41 PM
Quote:
Originally Posted by PokerTracker
Type in just a few characters at a time and be patient as PokerTracker searches through the database before continuing to type. If you can still not find your screen name it will require further review by our support wizards to determine what your problem really is - it may not be what it seems to be at first glance. You can do this by creating a support ticket, attach screen captures and the screen names you are looking for - along with the poker site you played the hands at. Also include the PokerTracker4.log file from the session where you purged the play money hand histories - this is a key bit of evidence that will help us determine what you lost. Please follow these instructions for submitting a Support Ticket.

PS: The hands that are missing, were they played before you got PokerTracker 4? If so, where did you import those hands from?
after you showing me how easy it was to import hands into a new db, I just did that as it seemed easier than submitting a ticket.

all working fine now.

thanks again for the help!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 07:13 PM
Quote:
Originally Posted by Flicker
Does PTR 4 work for short-term sessions on bovada?
We do not support Bovada.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-18-2014 , 07:14 PM
Quote:
Originally Posted by dotbum
after you showing me how easy it was to import hands into a new db, I just did that as it seemed easier than submitting a ticket.

all working fine now.

thanks again for the help!
Happy to hear your up and running!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 12:13 AM
hello!

For SNG, anyway to see the average stack (in chips or BBs) i come the first hand in bubble , or headsup? thank you!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 03:51 AM
Quote:
Originally Posted by rhalala
hello!

For SNG, anyway to see the average stack (in chips or BBs) i come the first hand in bubble , or headsup? thank you!
PokerTracker gets the data displayed in the HUD from the end of the prior hand, therefore one full hand must be imported first. '

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 12:27 PM
Hi,
I'm not sure I'll get any answer but I'll give it a try.
I'm currently trying to get PT4 working under linux using wine. I know it's not officially supported but people have reported that it worked.
https://www.pokertracker.com/forums/...p?f=17&t=33679
https://www.pokertracker.com/forums/...p?f=58&t=49076

However, I'm still stuck when trying to connect to postgresql, and the guidelines to make it work do not seem clear to me. Postgresql works fine as I use it with fpdb though.
Does anyone know what should I write exactly in the pg_hba.conf file to make it work ?
Also, I'm not sure that the changes I made in the said file were taken into account as I'm not sure how to restart/reload postgresql (which parameters should I enter when using pg_ctl reload or pg_ctl restart ?).

I use linux Mint 14 and postgresql 9.1
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 12:47 PM
Quote:
Originally Posted by Babarberousse
Hi,
I'm not sure I'll get any answer but I'll give it a try.
I'm currently trying to get PT4 working under linux using wine. I know it's not officially supported but people have reported that it worked.
https://www.pokertracker.com/forums/...p?f=17&t=33679
https://www.pokertracker.com/forums/...p?f=58&t=49076

However, I'm still stuck when trying to connect to postgresql, and the guidelines to make it work do not seem clear to me. Postgresql works fine as I use it with fpdb though.
Does anyone know what should I write exactly in the pg_hba.conf file to make it work ?
Also, I'm not sure that the changes I made in the said file were taken into account as I'm not sure how to restart/reload postgresql (which parameters should I enter when using pg_ctl reload or pg_ctl restart ?).

I use linux Mint 14 and postgresql 9.1
Players have reported some basic success working with Linux and Wine, however our application is not designed to function this way - therefore we can no longer provide support for this method. You're free to experiment and you may have some success as others have had, but we cannot provide support if this is the method you chose.

I can also confirm that the last we heard from users attempting this with PokerTracker 4, the HUD functionality did not work properly under WINE. Most of the WINE experimenters that kraada and I both just recalled have abandoned using WINE and instead switched to Windows VMs - often with PostgreSQL on the Linux HOST. This is a simpler method that is proven to work plus we can once again provide support - a major plus.


If you want to continue down this path on your own, the only thing we can discuss is general PostgreSQL issues that are not related to Linux installation. Luckilly for you, this guide may point you in the right direction: https://www.pokertracker.com/guides/...-local-network

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 06:56 PM
Anyone knows if its possible to import tournament history into pokertracker?

I recently played a few MTTs on my tablet. Is it possible to request for tournament history/hand history via email and then import it into pokertracker?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-19-2014 , 07:12 PM
Quote:
Originally Posted by Shortizz
Anyone knows if its possible to import tournament history into pokertracker?

I recently played a few MTTs on my tablet. Is it possible to request for tournament history/hand history via email and then import it into pokertracker?
It depends, what site are you playing at, and can you get access to the hand histories and tournament summaries? If we support the site, and you can get the data, then we may already have a solution.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-20-2014 , 03:04 PM
Quote:
Originally Posted by PokerTracker
Players have reported some basic success working with Linux and Wine, however our application is not designed to function this way - therefore we can no longer provide support for this method. You're free to experiment and you may have some success as others have had, but we cannot provide support if this is the method you chose.

I can also confirm that the last we heard from users attempting this with PokerTracker 4, the HUD functionality did not work properly under WINE. Most of the WINE experimenters that kraada and I both just recalled have abandoned using WINE and instead switched to Windows VMs - often with PostgreSQL on the Linux HOST. This is a simpler method that is proven to work plus we can once again provide support - a major plus.


If you want to continue down this path on your own, the only thing we can discuss is general PostgreSQL issues that are not related to Linux installation. Luckilly for you, this guide may point you in the right direction: https://www.pokertracker.com/guides/...-local-network

- TT
Thanks, it seems to work fine. Well I haven't tried the HUD yet but I will see if I find anything about it.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
03-20-2014 , 10:56 PM
Quote:
Originally Posted by PokerTracker
It depends, what site are you playing at, and can you get access to the hand histories and tournament summaries? If we support the site, and you can get the data, then we may already have a solution.

- TT
Pokerstars.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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