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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

01-26-2014 , 10:36 PM
Quote:
Originally Posted by PokerTracker
In that case I consider this to be a user change, not caused by PT4, unless we are shown evidence to the contrary in the future.



Restart your computer, start PT4 and start importing once again while your Revolution skin is still closed. What do you see now?

Next stop importing. Open the Processed Files folder. Were the hand histories moved to the processed files folder? If they were moved, and the Import Status window continued to show errors, then please send us the processed files from that date along with your PokerTracker4.log file from that session (found in the User Data Folder). If the files were not moved, please send just the pokertracker4.log file zipped and attached to a support ticket so we can determine what is the cause, it could be a problem with your OS security preferences or some other obscure issue.

- TT

So there are no errors, and there is a 1/26 folder in the processed section, and it appears to have the HH's in it that were missing. However, the hands are still missing in the actual application.

I'm about to hop back on the table that wasn't working before and see if it will track.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-26-2014 , 10:53 PM
Great News!!!! The table that was not tracking is now tracking and everything seems to be in order. Now if I can just figure out how to get the missed HH's loaded in, I'll be good to go.


Thanks for all your help thus far.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-26-2014 , 11:02 PM
Quote:
Originally Posted by PokerTracker
Poker Host is a skin on the Merge Poker Network. All Merge skins updated their poker client software this past week, this update changed the location of where hand histories are stored. See this post for instructions how to compensate for this change : http://forumserver.twoplustwo.com/sh...postcount=7471

- TT
I can get to the merge section under configure - sites and import options but have no clue how to to do the rest
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 02:54 AM
are winning poker 6max dons working correctly now?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 01:18 PM
x-posting from pt4 thread

Can HM2 and PT4 be run concurrently? There's some stats in both programs that I'd like to track in real time.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 06:24 PM
Quote:
Originally Posted by Deb4ser
Great News!!!! The table that was not tracking is now tracking and everything seems to be in order. Now if I can just figure out how to get the missed HH's loaded in, I'll be good to go.


Thanks for all your help thus far.

In PT4 select Play Poker, then click Get Hands from Disk. Surf to the folder (some people copy the hand histories to their desktops first to save time). If the hands do not import properly, you will need to send us the hands zipped up and attached to a Support Ticket so we can review - since we know it is Revolution, its possible that the hands were improperly written by the poker client, they are known to do that in very rare situations accidentally.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 06:32 PM
Quote:
Originally Posted by 1hugedonk81
I can get to the merge section under configure - sites and import options but have no clue how to to do the rest
In the Merge poker client click Settings > Hand History Settings. Click Reset Defaults to be safe. See the folder listed under Current Location? This is the same path you need to assign in PokerTracker 4 under the Merge Network Hand History Directory Configuration, it is typically C:\Users\UserName\AppData\Local\CarbonPoker\histor y. To add this folder click ADD then surf to the history folder defined in your Merge Poker Client.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 06:34 PM
Quote:
Originally Posted by Indefatigable.
are winning poker 6max dons working correctly now?
I checked our records but I found no mention of Winning Poker 6Max DONs not working. There was another user in this thread who asked the same question, we told him that we have no record of this issue as well. To help us please create a support ticket with a recently player Winning Poker 6Max DON that did not import correctly, we need to see your example to know if this is in fact a real problem or just an issue in your own computer.

- TT

Last edited by PokerTracker; 01-27-2014 at 06:58 PM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 08:07 PM
Quote:
Originally Posted by rhalala
Please , can you make hud zoom working for tournaments ? (no zoom tournaments , STT for exemple, )

I dont know if it was a bug or not, but i had my hud working in STT before play the first hand..
Then an update come (3months ago ) and it stop working ,

It would be really great having this working again for hyperturbos.. thank you!
Quote:
Originally Posted by PokerTracker
Please disable the memory grabber feature for PokerStars in PT4, this will solve your problem. https://www.pokertracker.com/guides/...memory-grabber

- TT

Nop, i still have to wait the first hand to be imported for see my hud , even after disable memory grabber


Not related question but, anyway to make reports from various database?

I have Database 1 and 2 , when i look reports i would like use various database , is it possible?

thank you very much!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 08:17 PM
Quote:
Originally Posted by rhalala
Nop, i still have to wait the first hand to be imported for see my hud , even after disable memory grabber
This is how the HUD is supposed to work, we need the first hand to be imported to know where to place the HUD.

Quote:
Not related question but, anyway to make reports from various database?

We do not have the ability for multiple databases to be displayed at the same time in reports. You can however export reports and then combine this data in a third party Spreadsheet application if you want to.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 08:24 PM
Quote:
Originally Posted by Indefatigable.
are winning poker 6max dons working correctly now?
Quote:
Originally Posted by PokerTracker
I checked our records but I found no mention of Winning Poker 6Max DONs not working. There was another user in this thread who asked the same question, we told him that we have no record of this issue as well. To help us please create a support ticket with a recently player Winning Poker 6Max DON that did not import correctly, we need to see your example to know if this is in fact a real problem or just an issue in your own computer.

- TT
In a brief test today we found $5 DONs to be working, but $15 DONs were not. We are unsure why, but we are beginning to investigate. We need as many original hand histories over a wide range of buyin sizes to solve this issue for you, please find the original hand histories found in the Processed Files folder, then zip & attach them to a support ticket as previously requested. With your help, we may be able to solve this quickly.
- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 08:33 PM
Quote:
Originally Posted by PokerTracker
This is how the HUD is supposed to work, we need the first hand to be imported to know where to place the HUD.
Yes, but before (i dont know how , if it was a bug or not) it was working , i have my hud show only 1 second after the table opens , while playing the first hand , before my PT4 import it, i am speaking about Super speed tournaments here, it was REALLY important to me see the hud the first hand!

Then an update comes 3months ago and i have to wait pt4 import the first hand for the hud pops.

I might try the 4.09.01 version as they say in this thread https://www.pokertracker.com/forums/...259416#p259416

But would be awesome if you can get back this feature..

Thank you!


Quote:
Originally Posted by PokerTracker
We do not have the ability for multiple databases to be displayed at the same time in reports. You can however export reports and then combine this data in a third party Spreadsheet application if you want to.

- TT
ok thx!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 09:32 PM
Any way to graph total won + rakeback/bonuses? I don't get actual rakeback, just bonuses in rewards programs, and would like to see an actual line on the graphs representing this. I'm assuming I'd have to enter the cash bonuses manually...?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 09:48 PM
Quote:
Originally Posted by BigErf
Any way to graph total won + rakeback/bonuses? I don't get actual rakeback, just bonuses in rewards programs, and would like to see an actual line on the graphs representing this. I'm assuming I'd have to enter the cash bonuses manually...?
PokerTracker is designed to track hands and sessions, it is not a bankroll tracker. You can track rakeback (if your site uses a method that is trackable) and we can also track PokerStars VPPs, but we cannot track single item entries like bonuses.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 09:54 PM
Bovada support. I get that you'll be limited in the execution by only having data on the current table, but other HUDs have now done it successfully, so you should follow suit as it's clear the technology is there.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-27-2014 , 10:27 PM
Quote:
Originally Posted by TheGoodman
Bovada support. I get that you'll be limited in the execution by only having data on the current table, but other HUDs have now done it successfully, so you should follow suit as it's clear the technology is there.
You will not see Bovada support from us, to be clear our decision has nothing to do with technological issues.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 11:46 AM
Quote:
Originally Posted by PokerTracker
In PT4 select Play Poker, then click Get Hands from Disk. Surf to the folder (some people copy the hand histories to their desktops first to save time). If the hands do not import properly, you will need to send us the hands zipped up and attached to a Support Ticket so we can review - since we know it is Revolution, its possible that the hands were improperly written by the poker client, they are known to do that in very rare situations accidentally.

- TT
So, if I choose a file and it has some that have already been loaded into poker tracker, and some that haven't, will poker track recognize the duplicates?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 05:32 PM
Quote:
Originally Posted by rhalala
Yes, but before (i dont know how , if it was a bug or not) it was working , i have my hud show only 1 second after the table opens , while playing the first hand , before my PT4 import it, i am speaking about Super speed tournaments here, it was REALLY important to me see the hud the first hand!

Then an update comes 3months ago and i have to wait pt4 import the first hand for the hud pops.
I deleted the prior post I made on this topic because the information I included was incorrect. This post below has been rectified

I believe this conversation accidentally confused Hyper Turbos with Zoom tournaments. The hand grabber has never worked on Zoom tables. At Zoom tables the hud will appear as soon as the first player is recognized at the table. The hand grabber does not work properly at Hyper Turbos because the tournament format is missing the data that we need to allow the HUD to display until after the first hand is played - there is nothing we can do to fix this without major changes made by PokerStars. I'm afraid there isn't anything that we can do.

Quote:
I might try the 4.09.01 version as they say in this thread https://www.pokertracker.com/forums/...259416#p259416
We do not recommend doing this, that was bad advice given to you. We have made changes to the database structure since 4.09, you may cause database damage that we cannot fix if you revert to this earlier version. Additionally as explained above the hands have the potential to cause DB problems, and if that occurs your only path to fix the database would be to create a new one and start over again.

Quote:
But would be awesome if you can get back this feature..
Thats our of our control, sorry... nothing we can do.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 05:33 PM
Quote:
Originally Posted by Deb4ser
So, if I choose a file and it has some that have already been loaded into poker tracker, and some that haven't, will poker track recognize the duplicates?
PokerTracker will ignore all duplicates.


- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 05:35 PM
PokerTracker 4.10.7 Now Available! Download Here!

Release Notes - January 28, 2014

Key Updates Summary:[/b]
  • NEW:Full support added for new legal USA sites in New Jersey - BorgataPoker and partypoker!
  • NEW:Enabled support for the new partypoker web client!
  • NEW:The HUD now supports Heads-Up PokerStars Zoom tables for PLO and Fixed Limit Holdem games!
  • NEW:The equity breakdown of each side pot can now be seen in the Hand History Viewer and the Hand Replayer!
  • NEW:HM2 notes are now imported when converting HEM databases using the PokerTracker 4 Setup Assistant!
Added
  • Site Support: partypoker: Enabled support for the BorgataPoker client on the nj.partypoker network, now legal in the United States for players exclusively in the state of New Jersey
  • Site Support: partypoker: Enabled support for the nj.partypoker.com poker client, now legal in the United States for players exclusively in the state of New Jersey
  • Site Support: partypoker: Enabled support for the new Party Poker web client
  • Import: iPoker: Added support for the new "Twister" SNG game format
  • HUD: FullTilt: Added support for the new Adrenaline Rush game format
  • HUD: PokerStars: Added support for Zoom PLO Heads-Up and Fixed Limit Holdem Heads-Up tables
  • Backup: A "Verbose" reporting option has been added to Backup & Restore functionality
  • Hand History Viewer: Display the equity breakdown of each side pot in the Hand History Viewer
  • Setup Assist: Allow HM2 notes to be converted when converting HEM databases using the Setup Assistant
  • Statistics: Add the ‘Tournament Player - Avg Buyin’ Stat, which was formerly available as a custom stat in the Download Warehouse
  • Replayer: Display the equity breakdown of each side pot in the Hand Replayer
Changed
  • HUD Profile Editor: Automatically choose the Tournament option in the naming dialog when importing a tournament profile
  • HUD Profile Editor: Duplicating a profile now pre-fills the name (original name + " Duplicate") and automatically selects the profile type to be cash or tournament as appropriate
  • Filters: Included new filters for cash game non-standard blind situations : ‘Posted Any Non-Standard Blind’,*‘New Player Blind: Live BB’,*‘Missed Big Blind: Live SB + Dead BB’, and ‘Missed Small Blind: Live SB’*****
  • NoteTracker: Require a game type be selected before allowing NoteTracker Autonotes to save
  • OS: Mac OSX: Implement a new solution to get around the OS file count limitation of 240 files found in some OSX installations
  • Reports: Add new right-click option in My Reports to open the Edit Tournament window when the report is grouped by Tournaments.
  • Reports: Include tournament start time column to the Statistics reports that are grouped by tournament
  • Setup Assist: Combine the Auto Center and Preferred Seating options into the same page for Full Tilt and PokerStars
  • TableTracker: Added the EUR 0.05 NL stake
Fixed
  • Import: 888: Tag hands as 6 Max when "6 handed" appears in the tournament file name
  • Import: 888: Fix a crash that could occur when importing 888 Omaha Hi/Lo summaries
  • Import: 888: Include 'Ante' in the limit strings when required
  • Import:iPoker: Adjust the way tournament end times are imported to assure accuracy within the current time zone
  • Import: Full Tilt: Full Tilt multi-entry tournament summaries
    will now re-trigger importing after hand history import is completed when required
  • Import: Full Tilt: Fix to allow hands from the real money table called "Play" to import
  • Import: Full Tilt: Fix to stop the “King of the Hill" play money tables from importing as a tournament
  • Import: GTECHG2: Fix equity and all-in adjusted stats for CAP hands
  • Import: iPoker: Implemented an improved method to detect the table size at iPoker DON tournaments
  • Import: Merge: Updated hand history folder detection due to a change in the Merge Network’s data storage procedures
  • Import: MPN: Continue to refine MPN tournament import to assure that Euro tournaments do not import as USD
  • Import: partypoker: fix issues with detecting the end of rebuy hands during auto-import
  • Import: partypoker: Stop redundant multiple tournament detection when PartyPoker MTT Satellites are imported that contain table changes
  • Import: PokerStars: Ignore character #160 if it is found at the start of emailed PokerStars tournament summary lines
  • Import: Address import errors that can occur when the hand had 2 small blinds, a walking BB, or Penalty SB issues in the Replayer
  • Import: PokerStars: Fix to stop some PokerStars play money SNGs from being detected as BOUNTY
  • Import: WPN: Adjust PokerTracker 4’s methods used to compensate for the lack jackpot contributions in hand histories, when a discrepancy of 25c between the amount bet and the amount paid out and raked is found the hand will not be disqualified during import
  • Import: Fix a duplicate session bug during import that caused cash table names to be duplicated when the database also had tournament hands
  • HUD: Fixed an issue where custom stats could take a long time to cancel which could prevent HUD updates
  • HUD: PokerStars: Additional improvements for player detection to prevent name misdetection
  • HUD: PokerStars: HUD option Allow the "Stats from current cash stake only" option to work at Zoom CAP tables
  • HUD: PokerStars: Additional fixes for issues to compensate for changes introduced in the PokerStars Dec 4, 2013 update
  • HUD: Address crashes that could occur when a user selects a table size that doesn't match the actual table by refactoring seat rotation
  • HUD: Allow stats that have “Infinite” values to display the prefix or suffix label
  • HUD: Reject tables that are too tall or too wide to assure the HUD does not attach to the wrong window such as a replayed or chat window
  • HUD Profile Editor: Address an issue that could occur when importing HUD Profiles that could cause errors if a Stat was incorrectly imported twice
  • Backup/Restore: Address issues that could occur when backing up or restoring excessively large backup archives
  • Backup/Restore: Change the size of the Restore log display
  • Backup/Restore: Mac OS X: Fixed a file dialog issue that could prevent selecting the Postgres Backup Utility
  • Backup/Restore: Removed “&C” key shortcuts due to conflicts within OSX
  • Database Management: Fix a rare crash that could occur while closing the Database Management window
  • Database Management: Ensure the live stats table is updated when databases are updated
  • Equity Calculator: Improve the calculation of Monte Carlo range selection and card distribution
  • Filters: Fix SQL Query errors that occurred when displaying Tournament Overview reports with Preflop Limp filters enabled
  • Filters: Address a SQL error that can occur when the tournament "Results Needed" filter is enabled
  • Hand History Viewer: Include "and is all-in" text when necessary in the Viewer display, to match the existing text in copied hand histories
  • Hand History Viewer: Fix to allow Copy to Clipboard’s "Hide Results" option to work when pasting to Microsoft Word
  • Hand History Viewer: Separate the "Hide Results" display option from the copy option
  • Hand History Viewer: Change the label to say "Side Pot" instead of "Side Pot#1" when only one side pot exists
  • Hand History Viewer: In select situations display "penalty blind" functionality instead of "dead blind" in the Hand History Viewer
  • Hand History Viewer: Change wording of player stats copy to clipboard option to say 'Include Basic Player Stats (at time of hand)’
  • Hand History Viewer: Fix to assure an unexpected currency prefix in tournaments will not alter the pot values displayed in the Hand History Viewer drop down box
  • Hand History Viewer: 888 & GtechG2: Pots that use the 'include uncalled' protocol no longer display incorrect winnings in scenarios where the database is correct
  • LiveStats: check for prepared statements before update in case of temporary disconnect
  • My Reports: Fixed the default tournament stats added to My Reports when the report is grouped by Hands
  • Notes: Allow manually entered notes to be saved after import for the table has stopped
  • NoteTracker: Fixed the filters used to define NoteTracker AutoNote 125 - “Raised With Bare Straight, No Draw & SPR >=4”
  • NoteTracker: Newly added Note Definitions are now added to the test dialog
  • NoteTracker: Note Definitions are now deleted in a single transaction
  • OS: Mac OSX: Fixed issues that occurred because CMD-C was incorrectly mapped to dialog buttons
  • Premium Addons: Address lockups that could be caused by a server terminated connection due to excessive download time
  • Premium Addons: Fix to stop the display of stat column details if an existing column with the same name already exists, and address lockups that can occur when this happens
  • Purge: Improve functionality to include overlooked cache components when the purge occurs
  • Queries: Address issues that can occur with canceled queries when custom stats are used in HUD popups
  • Replayer: Fix a calculation error that can occur in the effective stack calculation during some specific ICM situations in the Replayer
  • Replayer: Fix to reconnect the Hole Cards video export option instead of using the options set in the replayer
  • Replayer: Fix a scenario that could occur where the Arrow Keys sometimes change the active hand
  • Replayer: Address errors when the hand had 2 small blinds, a walking BB, or Penalty SB issues in the Replayer
  • Replayer: Fix a bug that showed the wrong bet stack after a "returned to" statement was displayed
  • Replayer: Pot size graphics will no longer show '108' in the center and in front of players "penny stack"
  • Replayer: Prevent sidepots from obscuring board cards.
  • Replayer: Address multiple bugs relating to sidepots, split pots and early all-ins
  • Replayer: Fix to allow all-in on ante to show sidepots
  • Replayer: Address situations where a hand has multiple winners (split pots or sidepots); then when the first winner wins the middle pot in the center gets cleared but the remainder or remaining sidepots should still show in the center
  • Replayer: In select situations display "penalty blind" functionality instead of "dead blind" in the replayer
  • Replayer: 888 & GtechG2: Pots that use the 'include uncalled' protocol no longer display incorrect winnings in scenarios where the database is correct
  • Reports: Address issues that can cause the session by time reports to incorrectly split groups when the time elapsed was less than 30 minutes
  • Reports: Fix a query error that can occur when using the "Action Sequence" tournament filters
  • Statistics: The Avg Buyin stat has been split to only support My Currency Avg Buyin
  • Statistics: Include the Small Blind in the description of ‘cnt_steal_att’ and ‘cnt_steal_opp’ columns
  • Statistics: Allow tournament blinds to be sorted by value rather than internal ID

  • TableTracker: Compensate for changes at Full Tilt to re-enable table opening
  • Tournament Detection: Address divide by zero errors that could occur when calculating chip counts
  • Tournament Detection: Address crashes that can occur when the site id is invalid
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 07:04 PM
There is something wrong w the HUD at Rush Poker after I upgraded to the newest version that was rolled out today.

It can go from finding all players at the table like it's supposed to, then not finding the same player/or the players stats being shown in a different seat the very next hand/table at rush poker.

ticket_id=148258

Please have a look at this asap. thanks!

Edit: I'm not running any date/last hand kind of filters for the HUD like there was some bug w in the past.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 07:46 PM
Zoom hud no longer working after this update.

Says Hud config wrong. hud was working for over a year . no isses.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 08:58 PM
hey, I cant find the stat raise 1st in from co and btn, also bet when check to on the flop, thx in advance
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 09:14 PM
Quote:
Originally Posted by PandaLife
There is something wrong w the HUD at Rush Poker after I upgraded to the newest version that was rolled out today.

It can go from finding all players at the table like it's supposed to, then not finding the same player/or the players stats being shown in a different seat the very next hand/table at rush poker.

ticket_id=148258

Please have a look at this asap. thanks!

Edit: I'm not running any date/last hand kind of filters for the HUD like there was some bug w in the past.
Thanks Panda, I have sent your ticket to our lead developer working on Rush, I hope to have some feedback in your ticket soon. I cannot confirm your issue because I do not have access to RUSH games, but others in our staff can help.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
01-28-2014 , 09:18 PM
Quote:
Originally Posted by happyeaster
Zoom hud no longer working after this update.

Says Hud config wrong. hud was working for over a year . no isses.
Please read the PokerStars Site Configuration guide sections on Zoom, follow the instructions when starting PokerTracker and PokerStars. Additionally I would like you to restart your computer, download the PokerTracker update again, disable all firewalls and antivirus tools then install the update one more time. Once this is done, start PT4 and follow the instructions in the Site Configuration Guide. Do not re-enable your Firewall or Antivirus tools until Zooom is confirmed to be working.

https://www.pokertracker.com/guides/...zoom-poker-hud

PS: We saw your post on our forum at pokertracker.com, please see our response there.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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