I finally figured out why BCP lags when I play more then 8 tables. PT4 is a crappy software and I guess it cant support all the tables. When I close PT4 the software runs fine.


Any way to fix this issue?

PT4 rep,

Is there anyway to make an appt for someone to do a TV session to help out with the uninstall/install of postgres to optimize speed.
Ive read how to in the forum on PT4 but i just dont think i trust in my ability comp wise,To do it correctly.

Im having lag issues w/BCP too when mtt'ing.Ive sent in logged files and nothing came of it atm.

We just performed a test of PokerTracker 4 playing at 10 cash game tables, and there were no lagging issues above and beyond the standard feel of the Winning Poker Network client as more tables are added. We then performed the same test with 12 observed tables open (see below) and proceeded to resize tables. The HUD performed perfectly with less than a 2% increase in processor usage - and that was on a Mac which has Windows installed as a virtual machine. We then quit PokerTracker 4 and moved tables around, pressed lots of buttons in the Winning poker client, and closed tables to determine the speed of each window closing. The Winning poker client software performed exactly the same as it did as when PokerTracker was running earlier, there was no noticeable difference. We like the Winning Poker Network management team, they are good people trying to provide an alternative to players; but to be honest it was harder to play at more than 6 tables using Winning's software than any other network that we support (over 24 networks historically). Their software it not yet conducive to massive multitabling, given time we hope that WPN's developers will continue to improve the playing experience through additional software development. In short, there is nothing to fix.

On a personal note to you mg0698, check your PM.

I'm afraid this is a service we do not provide at this time, we do not have the resources available at this price point to provide hands-on installations of new PostgreSQL versions upon request, perhaps if we someday chose to charge for support then this is something we could consider. Until then I think its safe to say our users love our low prices for software that includes our existing level of customer support. We can however give you plenty of guidance in the PokerTracker forums, we have lots of users who have been through this experience there (this topic is a bit too advanced for the 2+2 free support thread).

We do not have any users named hankwhite69, so I do not know where to begin to look when reviewing your support ticket; can you provide your screen name or ticket number, we can take a look once we have that information. As explained in the post above we have no evidence that there is any extra lag added by the PokerTracker 4 application, hence it would be important for us to see your logs to determine what is happening on your computer that is unique from the experience that others have.

Good to hear/Know.So any response to my question about the TV session to help aid in my Postgres optimization?

Id be willing to pay you for this service
Im sure it wouldnt take u too long.PT4 user name is Hdub ,btw

We looked at your history of support requests, the last time you mentioned the Winning Poker Network was in January, we advised you to perform database maintenance and then you responded that it solved your problem. The only issue we saw in your logs was that your response time from cached database queries was slower than optimal, hence we advised you to perform database maintenance to solve that issue. We found more information about your computer, but since that is personal we will discuss it in a PM instead.

I have been having problems with PT4 and my extremely large database of hands (over 1.3M hands), and it has failed to work properly since I got it. Tech support has not been able to fix whatever issues, so I'm checking the forums to see if anyone can figure it out for me. I'll give you $50 for troubleshooting and setting it up so that my data shows up and the HUD works properly.

GL at tables,
Tim

MFBAT - We have no record of your username, we cannot look at your support history to determine what could be wrong with your setup without this or your support ticket number. If our support team cannot fix an issue, then it is doubtful that someone else can help... so it is probably best to help us look at your support history so we can give you a hand.

PokerTracker 4.07 Release Notes - March 12, 2013

Download PokerTracker 4 (Mac & Win)

Key Updates Summary:

• NEW: PokerTracker 4 is now Mac OS X compatible!
• NEW: OnGame’s Strobe Poker tables are now supported, this is the first Fast Fold game that is supported in PokerTracker 4 for both Mac and Windows!
• NEW: PokerStars Zoom Tournaments are now supported!
• NEW: A new Tournament import configuration section found under Sites & Import Options, this new section includes options to track Unknown Finishes, calculation options for All-In Net Adjusted, and Summary Import options!
• NEW: Graph data colors and line thickness are now customizable, right click in any graph to alter how the graph is displayed! You can even set a line width to “0” to hide your winnings if you chose to do so!
• NEW: Holdem All-In Equity hand vs hand ties are now accounted for in all calculations, this addition is fully implemented in the Equity Calculator, All-In Equity calculation, ICM, and Net Adjusted Winnings calculation!
• NEW: Basic player stats can now be included when you copy a hand history from the View Hand Details window!
• NEW: Excel files sent by FullTilt’s support team can now be imported!
• NEW: The ‘Today’s Hands’ report will automatically display the Hero’s results when ‘My Hands’ is selected!

Added

• HUD: OnGame: Added support for OnGame’s new Strobe Fast Fold tables (Mac & Win)
• Hud: PokerStars: Added support for Zoom tournaments
• Import: Full Tilt: Added folder hand history folder detection support for FullTilt.eu
• Import: Full Tilt: Add support for FullTilt .xls file summaries which can be provided by FTP’s Support department via email
• Import: Microgaming (MGN): Add support for Play Money tournaments
• Import: Party: Attempt to compensate for line break errors which are only found in Party’s Mac OS X hand histories
• Import: Winning: Support auxiliary Winning Poker text HH format
• Import: New option added to the Import Configuration Preferences window to warn the user before quitting PokerTracker 4 while hands are being imported
• Equity Calculator: added an option to Display Ties in the Equity Calculator
• Graphs: Right-click in any graph to change the colors and thickness of each data source in line and bar graphs
• Holdem Equity: Improve the calculation of hand vs hand ties in all equity calculations, including all-in Equity, Net Adjusted Winnings, and the Equity Calculator
• ICM Quiz: A Tournament structure edit button has been added to the interface
• Sites & Import Options: A new Tournament Tab has been added for configuring tournament import options
• TableTracker: Added Omaha support for Cake, iPoker, Merge, OnGame, and 888
• View Hand Details Window: Added the option to include basic player stats (VPIP, PFR, 3Bet, Hands) when copying hand histories to the clipboard
• GUI: New Features window is now displayed anytime a new version is installed and run for the first time, the New Features window is also available via the Help menu

Changed

• Backup/Restore: Simplify the interface for the Backup and Restore windows by consolidating most Optional Files checkboxes into the new "user data files" and "user config files" options
• Graphs: Optimize the database queries used for the Global Post Flop Ranges Graph
• HUD: Selecting Reset in the PT4 HUD icon menu will now redetect the table profile, and also resets the default positioning at PokerStars Nova tables if required to support the new PokerStars Nova client theme
• ICM Net Adjusted Winnings: Take advantage of the new equity calculation refinements by improving the implementation of win/lose/tie outcomes
• Installer: Do not allow installation on Windows Vista until all service packs have been installed
• Profile Manager: Renamed the "Fast Tables (Zoom, Rush)" game format, it is now called “Fast Fold Tables” to address the wide variety of options available to players on networks supported by PokerTracker 4
• Reports: The ‘Today's Hands’ report has been modified to use the ‘flg_hero’ database column instead of Active Player
• Stat Editor: Added "Apply" button to allow the saving of changes without closing the Stat Editor, and allow the window to move behind main PT4 window as with HUD Editor
• Stat Editor: The New/Duplicate/Delete/Save buttons are now enabled / disabled when it is appropriate in the GUI
• Stat Editor: Duplicated stats will now receive the same name with the suffix of ‘(copy)’ appended to the name
• Stat Editor: The default name of ‘My Custom Stat’ is assigned to all newly created statistic, and the Stat Name list is now updated immediately either a New or Duplicate stat is created
• TableTracker: Added support for PokerStars $0.16 NL tables in TableTracker
• Trial: Allow the Statistics window to open so stats can be viewed, but the editing and importing of statistics is disabled
• Video Tutorials: Removed various redundant video tutorial links

Fixed

• Import: Barriere: Fix to stop Omaha Hi hands from importing as Hi-Lo
• Import: Cake: Address scenario that could occur where the ‘enum_p_3bet_action' column considers an all-in call to be a raise.
• Import: Full Tilt: Improved support for new syntax when there are tied main pot in split pot hands, this also fixed "ties for the side pot" and uncalled bets in tournaments which was a side effect of this bug
• Import: Full Tilt: Address a side pot double-import error
• Import: GTechG2: Compensate for a change in the way that bet sizes are noted in GTechG2 hand histories, including incorrect bet/pot sizes in capped hands
• Import: GTechG2: Address encoding issues that prevented Euro hands from importing when the player lives in select locales
• Import: GtechG2: Address a tournament hands rake error
• Import: IGT(Entraction): Fix encoding issues preventing legacy Euro hands from importing in OS X
• Import: Microgaming (MGN): Compensate for incorrect "MTT" info stored in MGN’s handhistory.dat file when the format is actually a single table tournament
• Import: Microgaming (MGN): Compensate for buyins into standard currency tourneys that were bought in with points
• Import: OnGame: Fix to stop reporting of ‘Invalid Stack’ in a rare situation where there is a dead SB in the pot
• Import: PokerStars: compensate for missing space in header in PokerStars.es tournaments
• Import: Revolution: Support altered date formats when they are defined within Windows
• Import: Party: Compensate for Party hand histories where a player is missing in the seat list but was dealt in, or when there are zero chips declared for the player
• Import: Party: Fixes to address max limit issues, and a related issue that affected early tourney detection in Double Or Nothing format games
• Import: PokerStars: Compensate to determine Satellite seats won where there is an undeclared target tournament and the Satellite is a Rebuy
• Import: PokerStars: Fix to correct the blind level when an ante is all-in for less than the cost of the full ante
• Import: Winning: Address and error caused by brackets in a player’s name
• Import: Winning: Compensate for the potential for duplicate tourney numbers in HU Tourney Re-Re-matches
• Import: Reject hands where there are post-fold actions or self-raises (due to errors found in Party Poker hand histories)
• Import: Fix to stop adding multiple character in names that contain a ‘\’ during import
• Import: Fix an error that could occur when a player posts the big blind and a dead blind at the same time when they are not seated in the big blind.
• Import: The error message ‘Player chip-count does not make sense’ has been changed to display ‘Player all-in chip count validation error’
• Email: Allow support for encoded ‘From’ lines; Stars and Full Tilt emails should now always have readable ‘FROM’ lines and ‘SUBJECT’
• Equity Calc: Fix to assure that Omaha equity simulations show the correct number of trials when 4 board cards are entered
• Equity Calc: Various fixes to the Equity Calculator including 4+ player ranges, address random exhaustion errors, and add a fix to address the busy cursor issue
• Export: Change limit stakes format in exported hands from $1/$2 to $1-$2 to assure filename compatibility
• Filters: Fix to assure that the Stake selection is set to ‘All Stakes’ when the left hand sidebar filter is selected and user switches to a database that doesn't include the selected stake
• Filters: Fix a data error that could occur when the tourney BB filter is used while viewing a Results report
• Graphs: Unify the text used to unzoom using a hyperlink in all graphs
• Graphs: Personal Results: Improve assignment of Y Axis graph overlays when stats use the same qualifier
• Graphs: Global Player Statistics: Solve SQL errors that can occur due to unapproved characters in a stat name
  GUI: Help -> Guides and Documentation updated
• ICM: Improve support for known MTT SNGs final tables
• ICM / Net Adj: Add support for ICM equity adjusted sidepot and tie calculations for 3+ way all-ins (partial ties only supported in 2-way all ins)
• ICM Simulation: Fix freeze that could occur when changing a player’s range in the Replayer's ICM info box
• HUD: PokerStars: The default HUD positions have been altered to match the new default "Nova" theme recently introduced by PokerStars
• HUD: PokerStars: Stop Zoom tables sizes from being misdetected as 6-max
• HUD: PokerStars: Additional compensation to address changes made in the February PokerStars.it client update to restore Zoom table detection
• HUD: PokerStars: Additional Zoom fixes to address various rare cases not covered in PT 4.06.2
• HUD: Merge: removed obsolete character conversions which stopped the HUD from being displayed at 'PM #' tables such as the “Maximus” tournament series
• HUD Editor: Assured that the stat Suffix is displayed after the stat value and before ‘(times / opportunities)’
• LeakTracker: Re-enable options after LeakTracker is run and there are no hands available for the rules defined
• Replayer: Chips in BB units will now correctly display big bets (instead of big blinds) for fixed limit tourneys in the Replayer, and default to 2x the official big blind for the hand if the BB size cannot be fetched from the database
• Reports: Fix a query error in the Tournament ‘Hero vs Villain’ report which occurred when the Bet Type filter was used with a Small Stakes license
• Setup Assist: Fix issue that could block note import when converting from PT3/HEM/HM2 databases
• Stats: The ‘Call PF 2Bet’ stat will now correctly interpret preflop open-all-ins as an opportunity for other players to call the open raise *** Requires database cache rebuild ***
• Stats: Improve the ‘Buy-Ins Won’ stat by including bounties won
• Stats: Fix ‘Cold Call 2Bet PF’ stat to better account for all opportunities to cold call when facing a 2Bet
• Stats: Fix the title in "Donk Turn in non-3Bet+ Pot" stat to represent the turn
• Stats: Fix crash that can occur when a zip file is imported as a stat, but there is no stats contained within the zip file.
• Stat Editor: Modifying a stat's detailed description now marks the stat as modified, and triggers the save dialog
• Stat Editor: Improve UI logic when all stat color conditions are deleted
• Stat Editor: Fix various selection bugs and behaviors in the Stat Editor
• TableTracker: Fix Full Tilt table opening
• Tournament Detection: Improve rebuy detection including double rebuy scenarios
• Tournament Detection: Added new options to address Unknown Finishes in tournaments including ‘Refund Buying and Fee’, and ‘ICM award remaining players’
• Tourney Detection: Force the recalculation of Net Adjusted Winnings after making manual changes

Mac OS X Specific Notes

• Barriere Poker, Full Tilt Poker, G2Getch (Boss), Merge Network, OnGame Network, PartyGaming, PokerStars, and Winamax are all supported in the Mac OS X version of PokerTracker 4
• The HUD is not supported at PokerStars Zoom, Full Tilt Rush, or PartyPoker Fast Fold tables in the Mac OS X version of PokerTracker 4. The HUD is supported at OnGame’s new Strobe Poker tables in the Mac OS X version of PokerTracker 4
• The Money Flow Chart report is not included in the Mac OS X version of PokerTracker 4
• TableTracker cannot open tables automatically in the Mac OS X version of PokerTracker 4
• PokerTracker 4 support guides have been updated to reflect any unique issues encountered by Mac OS X users

hey, i already downloaded and installed PT4 for mac, i was using PT3 and the HUD always was very blurry and i thought that PT4 would fix that problem but it does not! look how it looks




its really annoying, it looks fine when i use bootcamp, but i dont want to use windows on this computer anymore, hope someone could help me, many thaks.

just installed the new release and HUSNG results are all over the place. it shows me at -$35000 today. I am glad it's wrong by the way....

Do i have to reimport allhands or create new database for correct EV calculation sng? thx

Anyone have any success with PT4 HUD working with Poker Stars Play Money Home Games in US? If so can you please tell me how to set-it up because it's not working.

We have an MTT league that we settle up with via PayPal. And I would really like to use Poker Tracker.

Some old threads in Poker Tracker forum said an earlier release made this possible.

Tourney Detection: Force the recalculation of Net Adjusted Winnings after making manual changes

Thank you for your feedback. We knew there may be some OS X graphics card or screen minor issues such as the one your may have found, unfortunately we cannot know if there will be an issue until the application is actually released, then we can double back and fix it when necessary. We will need your help, can you please create a support ticket with that screen capture attached, and also include your PokerTracker4.log file so we can learn about your hardware to help us determine where the incompatibility (if there is one) exists.

Please follow these instructions for submitting a Support Ticket, include your PokerTracker4.log file.

Additionally, you can try this:

• Make sure you have the Geneva font installed. If you do not, please let us know.
• Open the HUD Profile Editor, click in the bottom left hand window frame on any stat then click CMD-A to select all of the stats. Then in the top right hand side Item Properties list, click in the property editor for Font, then click the "..." grow button to open up the font editor. Chose any other font that you think may work well, click OK and then OK to save and close the HUD Profile Editor. Now test this newly altered HUD profile at a table (or using the built in replayer) - is the font clearer now?
• Click HUD > Edit HUD Options. Under General settings, click Advanced. Try disabling Allow Translucency, click OK and then once again check at a table or in the replayer. Next do the same, but this time uncheck Allow Vector Scaling.

Please report back to us if any of these suggestions work, we are learning along with you at the same time. Appreciated!

What site are you playing on, and how did you import your data? What tournament types are incorrect (be specific). Are you a new Mac user, or an old Windows user who just upgraded to the latest release?

Its been some time since I responded to a question about home games, IIRC we do not support PokerStars Home Games anymore due to the lack of key data that was needed. I will investigate shortly and confirm.

PS: Where are you located? The PokerStars.net client does not provide hand histories, therefore we cannot support .net players, not even play money.

No sucess rebuilding cache , and reimporting , same ev!
I did active the option in importsettings

I just sent the ticket to the support on your page, and im trying to change the font to see which one looks a lil better. Other thing is that im using a Retina Macbook pro, and there a lot of apps that if they are not supported by the retina display, the fonts on those programs are so blurry, one of those is pokerstars so im guessing that this issue could be beacuse of pokerstars software. Thanks.

Yeah US, and yes it does not keep hand histories. But there is a tab for 'real time' tracking of data, maybe this is something that could be added in the future, even if it was just a simple hud with the simple stats... but that may be a pain in the ass...

Anyways thanks for you response & I'll continue to use PT4 for now on Carbon and go from there. Maybe I'll switch to HEM when US poker comes back in full.

I am on stars. I import while playing. HUSNG hypers are incorrect. I use windows7. I run PT4 everyday. I had it running, everything was fine. I went to get some lunch, put it back on, got the update message, updated, and now the graphs are way off.

OMFG TYTYTYTYTYTYTYTYTYTYTYTY!!!!!!

The answer to your question is.... it depends. You are correct that any manual changes made in Edit Tournament Results will force recalculation, but that only happens after the edit is completed. If you have an existing database then the easiest way to force recalculation is to enter the Tournament Results Editor, click on any tournament in the list, click CTRL-A (Win) or CMD-A (OSX) to select all of the tournaments in the list, and the click Auto Detect...

You will notice that many of the options listed here are brand new in 4.07, we have greatly improved all-in equity calculation, and in turn this has improved ICM enumeration and Net Adjusted Winnings. There are also new options for unknown finishes and we improved the options available for All-In Net Adjusted calculations. I sugest you follow the base guideline below until you spend more time exploring the options available. Now click Detect, this will review every tournament you have an re-detect it while recalculating your All-In Equity and All-In Net Adjusted Winnings.

Note - you do not need to reimport.