I purchased PT4 for NL long time ago, now I'd like to start omaha but I don't know if the I will like the game, however I want to try as best as possibile. Is it possibile to request a trial code for PT4 omaha?

I don't play tournaments.

How else am I supposed to close to program or resolve the problem? I didn't think it should take an hour to import the first hand. No progress was being made and it wouldn't allow me to stop the import or close out of anything. I would not have "force quit" if there was progress being made but it seemed like it wasn't getting anywhere...

I've begun the "rebuild cache." I know it said it will take an "extremely long" amount of time. It's now been close to 6 hours. Is this normal? How much longer can I expect it to take? I know you can't give me an exact number but give me an idea of a range? I just want to make sure that 6+ hours is standard. I have less than 50k hands on this computer.

I expected you to be a tournament player, that is troubling. We may have some work to do with you. We cannot answer that question without knowing something about your computer. Please let me know what type of processor, how much ram you are using, what version of OS (64 bit?), do you have all the latest service packs installed with your OS, what type and speed of hard drive, along with how much hard drive space. Have you looked at our minimum required specs for using PT4? - https://www.pokertracker.com/faq/PT4...m_Requirements.

PS: if your database needs any significant help, then this could take a long time. You can check to make sure Postgres s still running, take a look at the task manager, select "Show All Processes", and see if the Postgres process is operational, if it is not then contact us immediately by creating a support ticket.

Please create a support ticket, we cannot help you with this topic within this forum, we need to see you PokerTracker4.log and pokertrackerhud4.log files to help us investigate.

Please follow these instructions for submitting a Support Ticket.

Click Help > Register to apply for the Omaha trial.

Seems like there's something wrong with postgres? I don't know much about computers but I don't think it's normal to have so many processes running. Should I have anything checked under properties? "Run as administrator" or "Run this program in compatibility mode?"

Under "details" in the task manager, there are a bunch of "postgres.exe" which appear to be running.

There should be multiple instances of Postgres, but I agree that seems excessive. At this stage we will need to look at your Postgres and PokerTracker logs in order to make a determination, please create a support ticket at PokerTracker.com, include a link to this post so we have a reference. Good luck, I hope our team of experts can help you get up and running as soon as possible.

Please follow these instructions for submitting a Support Ticket.

Dont get discouraged bud,PT4 support is great.Theyll have you up and running in no time.
And the product is def worth the trouble when youre done

For a few weeks now my poker tracker shows these strange numbers.

As you can see in the pic below the numbers in the checkbox and the numbers the graph shows (the correct numbers) dont fit together.










Same when i go to the "results" window it shows me that i won millions (i wish it was true).

My first guess was obv that its tournament chips and not dollar but i have "show winnings in prices" checked. So that cant be the problem.

Any idea how i can fix this?

Also refreshing the graph takes like 20 minutes which is very annoying. Is that normal? I have this problem (20 minutes to load a graph) since i purchased pt4 in november 2012.

We haven't seen this before, but a few ideas come to mind. I suspect this will solve your issue.

1) Please disable the Show Info Box option and then refresh. Does this speed up your graph display?

2) Click Configure net to the Show Info Box option, now click Use Defaults. Enable the Show Info Box again, did this help?

3) Your database cache may be corrupted, the cache is a special smaller database which helps us speed up database queries, you can rebuild the cache at any time by clicking Database > Database Management > Rebuild Cache

Anyone elses PT4 freeze up when changing your HUD profile or altering anything that requires you to hit "apply" or even just closing out a diff PT window?

Happens to me non stop and i have to restart PT4
While im in game and retrieving hands while playing

I have some problems with the hud, the stats take hugggge time for updates at the tables.
Sometimes even somes groups dont apear (just have 3 groups one with 1 stat , another one with two , and the last one (Most important, and is the one dont refresh ) with 30 stats.
I dont use customs stats
I playing 3 tables
I have a SSD
I have the last version of PT4 4.6.2
I rebuild cache.
My database is 1million hands.
I play SNG.
I use BB filters
I have powerfull computer
What can be the issue?
Any tip for have faster refresh rate?
i remenber playing cash before the update speed of pt4 hud was awesome!

Thanks

Hank - Rough guess (because its impossible for us to tell without looking at your logs) you are using an abundance of custom stats which are causing problems. In our last response to you we found a custom stat which probably should not exist, we asked you where it came from but never heard a response. We suggest you move to a default HUD Profile and test the HUD editor by doing nothing more than moving around the default stats, I think you will find that your problem will no longer exist. The next step is to add each of your custom stats one by one until you find the problematic one.

1 million hands is a big database, so you should keep that in mind. With that said, if you send us a copy of your pokertracker4.log file we can take a look at your issues and attempt to determine what may be slowing your performance down. Each log contains a record of time for each database query, this helps us figure out which queries are tasked, and in turn provide guidance to help improve your performance. You can create a support ticket by visiting https://www.pokertracker.com/guides/...t-a-bug-report

Im not using any custom stats though.I may have DL'ed a few but i dont have them in my notetracker(notes) or in my HUD (stats)

whats the ETA on your auto rate / auto tag feature? i asked about this months ago still waiting

Ok i try make a new DB , only 1millions hands ,
It now refresh correctly,
This time i didnt stop the `tournament detection` after the hands finish imported , it was this i did bad?
Only 3 millions hands with SSD and very powerfull computer shouldnt have problem imo!

Thank you

Some time in 2013. We are working on the Mac version of PT4 right now, that is our priority in between releasing incremental updates with an average of 100 or more changes and fixes with each release as poker rooms continue to evolve, TagTracker is expected to be the next very big project we will start working on, and is expected to require months of development work. The end result will be amazing.

You could have saved time if you sent us your log file, this would have told us what the problem is.


Stopping tournament detection will give you unfinished results, but it should not affect the speed of your database negatively. We do not recommend stopping because we assume you want to know the tournament results, that is why you need to use a tracker, yes?

3 million is a lot of hands, that is a very big database! The text hand history files are parsed out to create massive tables of information which represent every little detail of the hand, and we then use database queries to determine the stats, reports, graphs & charts. In addition we store the original text hand history so we can replay the hand or display it in the hand history viewer. Suffice to say, 3 million hands requires a large amount of storage, and also significant computer resources to process, we prefer to temper expectations, even modern computers with SSDs can perform slower than expected when processing 3 million hands.

hi, is there a way to show a player's average buy in for HUSNGs?

When is PT4 available for Mac DL??

Soon. We are almost done testing and fixing all pre-release bugs. I am personally using the Mac version of PT4 almost exclusively now.

Please visit the PokerTracker Download Warehouse and search for Average Tournament Buying (For Reports Only). The "Tournaments" stat must be included in any report where Average Tournament Buyin is displayed, if the "Tournaments" stat is not included you may experience a database query error. This custom stat can only be used in reports, the underlying database tables are not accessable in the HUD.

I swear pokertracker people leave in a different time space.
Didn't you people reply the same way sometime last december?

In January (not december) we announced we started alpha testing with team of some of the biggest names in online poker. In December we were still undergoing internal alpha testing, we decided around Christmas time that it would be best to start releasing PT4 for OS X to a small group of trusted players rather than a large group of beta testers because we were still in the process of solving too many bugs. At this stage the alpha testing is almost complete, only a few final steps remain. As you know, we never rush releases.... we strive to have as close to a fully working solution as we can possibly deliver rather than an incomplete package when we release our public betas.