if you want help, why didn't you post on the PokerTracker forums on our website, or create a support ticket which is how we deal with 95% of all of our support issues? We promise a response within a 24 hour period in the majority of situations, on 2+2 we check here occasionally in our own free time to help out, but this community is a microcosm of our real support systems at pokertracker.com where one or more of our staff members are available to answer questions almost 24 hours a day (Sundays we are short staffed). Read this thread... see how frequently the answer we give is to explain that the level of support needed cannot be provided on 2+2, and that we need the user to contact us by creating a support ticket? This is required for any time that the user's data is the issue because there is no simple fix to these situations... your scenario was no different, in fact we predict that you would have gotten an answer within 4 or hours if you sent us a support ticket that day.

And you are right, your problems would have been easy for us to fix if you were patient, we would have posted a message which points to a guide on the PokerTracker.com website, along with a request to contact our support team by creating a support ticket because you require hands-on help which cannot be provided in a public forum like 2+2. But you chose to blaze your own path by deleting PostgreSQL - once that happens, we cannot guarantee that we can help you restore your data, you caused this problem on your own - it is important to note that we never advised you to do that, the damage was done by you before we ever got the ability to consider your help options. It should be noted that with some patience we might have been able to tell you how to restore your old data - IF it can be found, and also if you didn't contaminate the data by installing the wrong versions of PostgreSQL on your own.

The common thread here is patience. Once tech support needs to be customized to meet the needs of our users, then nothing happens instantaneously, custom supporting our customers takes time and can be a multi-day experience in some situations - but we almost always find a solution even though often (but not always) the problem is due to issues with the user's computer and not actually caused by PokerTracker.

We are human beings, not robots... human beings have days off, they sleep, they need to eat, they also sometimes need to focus on other problems which are bigger because they affect more than one user. A six hour window is really good (but we actually responded within minutes of quite a few of your rapid fire posts), You cannot get a response that fast from most software companies, but we pride ourselves on doing the best we can as fast as we possibly can. I personally respond to the majority of posts in this thread so our developers and support reps can focus on their jobs, and I do so at all hours of the day and night... for example I am writing this right now on Sunday, my day off, while eating my breakfast from home. We are devoted to our jobs, we love helping players achieve their goals, and we are usually willing to do so during our own time just to make sure that players such as yourself can get the help we think they deserve.

PS: Derek offered a refund in his prior post, that offer still remains... feel free to contact us by creating a support ticket if you wish to proceed down that path. We only want happy customers... this gives you the option to move on, and be happy once again if you chose to take our offer. But if you should chose to stay with PokerTracker 4, we sugest you contact us directly by creating a support ticket in the future should a problem arrise, and also be patient as we research your issue, speak with our developers, and come up with a plan of action for you.

You can get the missing hand histories if you contact PokerStars Support, once the table is closed PokerStars no longer writes the hand history - that is out of our control I'm afraid.

The trial version gets 100% of the hand history when you fold early, the only hand histories that could go missing are when you close the table early.

We can confirm that both the trial and the paid version of PokerTracker 4 have no issues with importing hands once you have folded, you must be confusing comments that a prior user made - is this the post that caused the confusion?

- TT

Thanks for getting back to me so promptly and your reply

Sorry for the confusion -- my post was badly phrased.

Last week, I saw a couple of posts in the beginners forum in the big zoom thread and I couldn't find them again. I got the impression they were suggesting that if you, for example, fold pre-flop in hand A and move onto the next hand B (without closing the window/table), you could still get all the data of hand A including any post-flop data played by other people after you've folded and moved on to hand B. At the moment, if I fold on hand A I have to sit there and watch the rest of it if I want to get data on the other players still playing up to the end of hand A, before I move on to hand B. It's possible I may have misunderstood what they were saying.

I'm not aware of missing whole hands and the issue in the post you linked wasn't what I was thinking about.

In any case, if the trial version and paid version are the same with hand histories in general, that's fine. I will ask in the beginners forum if I can't sort it out on stars.

Can't get the database to download on W8 Pro, is there a fix? PT4 downloaded ok but not the data.

Please post the beginners Forum link so we have better insight. In Zoom all hands are stored on your local computer (provided that you have Save Hand Histories enabled in Stars) once the hand is complete, you do not need to watch the hand for the hand history to be stored, you are free to go on to the next hand and PokerStars will automatically save the hand for you. At the end of your session we suggest that you sit out, and then wait a minute before closing the table so PokerStars can save all of the hand histories that are pending to be completed. Once again, you do not need to observe the end of the hands, you only need to participate in the hand to get the results stored locally provided the table is not closed first.

- TT

We need more information before we start pointing you in the right direction:

1) What is the error message you see?
2) Is this the first time you are installing PokerTracker or any other poker application that uses PostgreSQL? Did you already have PostgreSQL installed?
3) You said "data", but I think you are discussing the installation of PostgreSQL - not the data contained within PostgreSQL, is that correct? If you do mean data, then what data are you expecting to be downloaded?

- TT

I assume your not a poker player, and most of us can't wait 24 hours to find a resolution for such a simple fix. I did delete PostgreSQL and re-installed it and got all my old HH's in a few hours way less time then I would have if I waited for you, sorry If I come off as a dick.

Anyways I'll stop derailing this thread and let you help people, I will just create tickets now or go to the actual site itself, I'm used to posting in the actual thread the "Holdem Manager thread", Fozzy would respond and help out super fast, I was just so used to that amazing service.

When it tries to download PostgreSQL it says validate user, in the error message. I had to DL PT4 again after reinstalling Window 8. I had Postgre installed but W8 removed PostgreSQL 8.3 when I reinstalled (W8) now it's attempting to install 9.0

If you want some people to stop using HM and use this then consider mixed games implementation as a thing, even a very basic one will do. So far, it changes doesnt motivate me to switch from HM.

1) Not only am I a poker player, I used to be the head of business for 2+2 before I went to work at PokerTracker to prepare for the launch of PokerTracker 4 in the early stages of development. Take a look at the *TT* account, over 20k posts, most of this was strategy talk.

2) Fozzy is a human being too, he has a life to live just like we do. None of us are robots, we are both just people who love the software products we represent and are passionate about helping our respective customers. We respect his work in helping his customers, I think it is fair to say that he also respects ours.

3) We keep offering your money back, but it seems as if you don't want to take it. Apparently PT4 isn't as bad as you claimed in your prior post?

Thanks for not derailing, much appreciated. Back to helping players!

- TT

Casey - To be 100% we need the exact error message. A screen capture would be even more helpful. I ask because this should not occur when you have a newly installed Windows 8 operating system, this should only occur when you previously installed Postgres.

With that said, it appears to me as if you may have re-installed Windows 8 on top of your old Windows 8 installation, if that is the case then it will require some advanced modification to remove your old Postgres service account, and then install the new version.

Uninstall Postgres 8.3: https://www.pokertracker.com/guides/...sql-83-windows

We suggest you follow the instructions to delete the service account, but keep the data folder. Once this is done, then manually install Postgres 8.3.22 to make sure your old data is safe.

If you have Windows 8 64 Bit and greater than 4 Gigs of RAM then we agree that installing Postgres 9.0 is a wise decision. Follow this guide AFTER the reinstallation of PostgreSQL 8.3.22 is complete : https://www.pokertracker.com/guides/...sql-90-windows

Have patience, this will take some time. Good luck!

- TT

Firstly, we would love to improve mixed game integration but there are too many inherent issues that stop us from doing so. I am primarily a mixed game player, it would make me very happy if this occurred, but alas it is not in the cards right now due to the way that the HUD functions, and how a session or tournament is defined in PokerTracker 4.

Secondly, I think its fair to say that we are already getting tons of converts, far more than we ever predicted. If we only sold PokerTracker 4 to existing PokerTracker 3 users and new players then we would have met our sales goals, but we are exceeding our predictions mostly thanx to the love of converts. Try the trial version of PT4, we feel that all players should make an educated decision as to which platform they use, that is why we provide the free trial - so you have a choice. If you chose a different application thats fine with us, we are happy you had the option and had the chance to explore how the PokerTracker 4 workflow differs from our competitors... we accept we cannot be everything for all players, but we work hard at providing the most well balanced application we could that would appeal to the widest range of player's needs. Although we cannot help with your mixed game needs, we do hope you will have another look.

- TT

NOW AVAILABLE - NEW POKERTRACKER 4 RELEASE! DOWNLOAD TODAY!

PokerTracker 4.05.10 Release Notes: January 25, 2012

Key Updates Summary:

• NEW: Create logs for Customer Support by holding down the ALT key when restarting PokerTracker 4!
• NEW: Bwin skin autodetection added!
• NEW: Improved the functionality of the Overall Results Graph!
• NEW: PokerTracker 4 updates which require database changes will no longer require clustering, this means database updates that occur when installing new PT4 versions will be significantly faster!
• IMPROVED: We have improved the database queries used in tournament HUDs for HERO sessions!

Added

• Database Management: Added a Housekeeping ‘Cluster’ option, this is an optional maintenance tool to optimize the order of the data in the PostgreSQL database
• Enable Logging: When the ALT key is held while PokerTracker 4 is loading, then logging will be enabled
• Graphs: Overall Results: Added Info Box configuration and improved refresh functionality
• Graphs: Overall Results: Added Show Player Name option and improved refresh functionality
• Site Configuration: Party: Added hand history folder auto-detection for the new bwin skin of the Party network

Changed

• Import: When an excessive number of hands are found during auto-import, the user is now notified with a guide that explains how to improve HUD performance by manually importing the excess hands using the Setup Assistant; import will continue
• Custom Stats: The following characters are no longer allowed in column/variable names: =\"$\|?{}':;~
• Database: Removed cluster command at the end of mandated Database updates to improve time required to complete an update
• Database Management: After a hand Purge is complete, remove the purged Stakes in the stakes filter dropdowns if the stake no longer remains
• Graphs: Personal Results: Graph is no longer reloaded after the player checkbox and info box is unchecked
• Holdem Hand Range Selection: Added additional precision to the text which displays the percentage of hands selected
• HUD: Improved queries that address hero sessions in tournaments
• Sites:FullTilt: RUSH Tournaments are now considered ‘Fast’ in the database, existing descriptions will be updated (database update required)
• Sites: Microgaming’s name has changed to ‘Microgaming (MPN)’
• Site Configuration: Enet Poker has been removed from the auto import sites list, legacy manual import will remain
• Tournament Detection: FIFTY50s will now determine finishing place based upon ending chips (rather than all 1st place)

Fixed

• Import: FullTilt: Address scenario where Run It Twice hands can cause an error if there is action remaining and a returned side pot
• Import: iPoker: Compensate for iPoker hand history errors where the stack is not provided rather than rejecting the hand
• Import: iPoker: Compensate for when the hand history records the bet is greater than the stack (zero stacks included)
• IImport: iPoker: Compensate for situation caused by iPoker hand histories which caused PokerTracker to not flag for allins
• Import: Merge: Fix to stop the prize info from being misinterpreted as the buyin during import if "Gtd" or "Coupon" is in title
• Import: Microgaming (MPN): Compensate for incomplete MTT information in the PlayerInfoXML column of the TournanmentInfo table
• Import: Microgaming (MPN) : optimized tournament summary imports to improve hand import speed
• Import: MicroGaming (MPN): Solve errors that can occur when importing tournament hands which were stored before tournament summaries were made available by MPN
• Import: MicroGaming: Fix import error that can occur when there is an all-in with the SB facing the BB
• Import: Ongame: Fix bug which created a duplicate tournament without hands when imported with generic tourney summaries created in PT3
• Import: Party: Improve tournament place detection in the new DON 6-max game format
• Party: Allow High Roller tables to have a rake that exceeds $10
• Import: PokerStars: Compensate for PokerStars Summaries no longer including explicit bounty fees
• Import: Winamax: The currency of Freerolls are now updated after the Tournament Summary is imported
• Import: Winning: Fix an import error that can occur when re-importing HU tournament rematches
• Import: Winning: Compensate for the lack of unique Tournament IDs in heads-up tournament rematches by appending 001, -002, etc
• Import: Fix a hang that can occur when quitting PT4 if auto-import is running and importing tournaments
• Import: Assure that the ‘all-in’ flag is set when a player is all-in with just an ante
• Import: Address a crash that can occur if auto import is stopped before it starts, this can occur when an excessive number of files are being imported at the same time
• Import Configuration: Fixed a typo in site config help text
• Database Management: Fix the default size of the Database Management window
• Equity Calculator: Improve validation of the number of characters entered for board cards, and force the insertion of commas when the cards interface is used
• Filters: Fixed query generation for joining the ‘tourney_hand_player_combinations’ table which caused all filters which used this table to fail
• Filters: Last X Hands not working properly, change functionality to the most recently played rather than the most recently imported.
• Graphs: Personal Results: Zoom text has been improved to represent each level zoomed, and the graph is no longer reloaded on player checkbox and infobox uncheck
• ICM-Eval: Improve stack distribution in hands where the hero is deeper stacked than the opponent prior to all-in
• Hand Range Modeling: Enable text input to control the Include and Exclude sliders
• Holdem Hand Viewer: Alter ‘Show Chips in BB’ to use the stake in big blinds instead of the posted BB
• Holdem Hand Viewer: Fix issue that caused the ‘Chips in BB’ to not convert to big blinds in rare situations such as when all-in in the big blind for less than the cost of the blind.
• HUD: Fixed rare query issues that could stop the HUD from displaying when using a mixed Holdem / Omaha license
• HUD: Color conditions can now be applied to negative currency values
• HUD: Address uncached queries caused by tournament stack sized filters
• LeakTracker: Renamed "3Bet SB | BB Steal Att" to "SB | BB 3Bet Steal Att" to better clarify the meaning of the stat
• LeakTracker: Removed the redundant ‘Att to Steal - LP’ stat from the Small Blind position
• Replayer: Improve the ‘Show Known Cards’ logic
• Replayer: Fix to allow HUD stats to show when 'Everyone but Hero' groups are used without a matching ‘Hero Only’ HUD Group, and ‘Show Lifetime Stats’ is selected
• Replayer/HHV: Fix to stop returned bets from being labelled as a 'split pot' in dropdown selector
• Reports: Hero vs Villain: Fix a SQL error that can occur when using the Bet Type quick filter
• Stats: Alter the default sorting for the ‘tournament description’ stat so it is sorted alphabetically by name
• Stats: Address a bug in the ‘cnt_sessions_won’ expression which could affect the counting of sessions
• Stats: Live Stats: Corrected the amt_bb and amt_sb calculation when used in fixed limit games
• Stats: Change the sumary type of 'amt_rebuy_curr_conv' to 'Sum'
• Stats: Change the sumary type of ' WSD (non small) to ‘Count’
• TableTracker: Fix Full Tilt table opening due to poker client update
• TableTracker: Fix PokerStars table opening due to poker client update
• TableTracker: Fix to allow Color Filtering to be saved
• Tournament Detection: Improve logic to assure that the chosen table default is applied in the event that Tournament Autodetection fails to find a qualified match
• TourneyDetect: Improve detection of Rush multi-entry tournaments
• Video Export: Fix to permit the creation of video exports when multiple hands are selected

Special Notes

• A database update will be required with this release. This mandatory update is required due to the changes made to RUSH games to assure that they are correctly tagged as "FAST". The database update is completed quickly, but vacum maintenance is required to complete the activity. Please be aware that action may might take some time to complete but the time required is less than in prior updates, the length of time required is dependent on the size of your databases. As a baseline, a database on a 5400RPM hard drive with 14.28 Gigs of hand history data required roughly 18 minutes to complete the maintenance required.

Any chance of in the future putting that to the top of the release note, and preferably also directly on the download page? This to avoid the scenario
-yay new version, I get the tourney fix I've been waiting for
-download
-install
-oh great, my databases have to be updated... wish I hadn't registered to the tourneys that start in a couple of minutes.

I cant import hands anymore. "Warning: Unrecognized file format:"

did the update. stilll same problem.

few days ago everything was still working fine.

What site are you playing on? What game format? Please stop importing and start again, let us know what u see.

-TT

That's brilliant, thanks for taking the time to explain that, I got it now

I'm in the process of buying PT4 and will check it out properly once I have that sorted out.

I think this is the thread I was talking about:

http://forumserver.twoplustwo.com/32...hread-1181172/

It was somewhere near the beginning and it was literally a quick couple of posts. Somebody asked about missing hands on zoom and somebody else said something about poker stars. If I find them I will post them on here.

Is it possible to reset a player's stats? For example, someone I played long time ago and his current stats are nowhere near his old ones

You can view a players current table session stats by right-clicking on the player's on table HUD group, but you cannot "reset" a player's stats because they are part of your history with them... you would need to delete the hands which created the stats, in turn deleting your own history.

- TT

^I think you can...
Go to hud-->edit hud options-->general settings--> show stats for last X amount of hands and filter for palyers
But i havent tried it so i don't know if it works

edit: it seems the player filter doesnt work the way i thought

That is correct, you can filter to only show stats from the last X number of hands played by that opponent, the downside of using this method is that the stats are not cached and therefore will be slower to load - but it does work but it applies this filter across everyone at the table, not just one player. This isn't specifically what the prior poster was asking for, but you are right, it is a good suggestion that I should have brought up.

No, you were right, that is how the filtering system works.

- TT

Are there any Winning Poker Network rake/points stats currently available? I've tried looking, but haven't had any luck finding any. Looking for stats that would accurately keep track of rake paid while accounting for the Beast/BBJ promos on WPN, and don't quite know how to go about correctly creating those stats myself.

@PokerTracker
as a current HM2+NC user, does PT4 have an alternative to features like street-by-street HUD and notecaddy?
I'd really like to switch from HM2 since I'm tired of their bugs but I like the 2 features a lot

Also not sure how to go about upgrading from the small stakes edition to the full PT4 holdem version. Any help with that?

WHEN FOR MAC?!?!