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PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread

07-03-2012 , 05:37 PM
Quote:
Originally Posted by blobbloblob
Updated to 1.22 and the HUD on merge no longer works for me.
We have a new release coming out today, but we havent heard from anyone else with issues on Merge. Can you please try the new release when it comes out today, and if that does not work then please contact us again.


- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-03-2012 , 05:48 PM
iPoker 4max tables are reporting CO position as UTG. So the four players are UTG-BTN-SB-BB.

Also wondering how I can fix the "opponent summary report (player)" to only show players with a minimum 50 hands for instance.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-03-2012 , 06:48 PM
Quote:
Originally Posted by Kraada
It's completely accurate - they specify exactly how much rake is taken out of the pot and we import that value. There are several different kinds of rake counting methods though and if you want a specific number for rakeback type calculations you may want to use a different rake statistic - take a look at the statistics in the Configure Statistics window. You can narrow the list by searching for Rake and you can see detailed descriptions on each stat so that you can find the exact one you are looking for.
I want to see exactly how much rake I am paying. I thought it would just be the rake column in the sessions table but doesn't seem to be the same with my affiliate. Ill look at the other ones though
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-03-2012 , 07:45 PM
Quote:
Originally Posted by PandaLife
iPoker 4max tables are reporting CO position as UTG. So the four players are UTG-BTN-SB-BB.
I have asked WhiteRider to look into this for you, we should have some answers within the next day or two.

Quote:
Originally Posted by PandaLife
Also wondering how I can fix the "opponent summary report (player)" to only show players with a minimum 50 hands for instance.
That is not an available option at this time, but it is something we will consider for the future.

Quote:
Originally Posted by tcs
I want to see exactly how much rake I am paying. I thought it would just be the rake column in the sessions table but doesn't seem to be the same with my affiliate. Ill look at the other ones though
I believe you were asking about Rake on OnGame, is that correct? Kraada's answer is correct for the question you provided, which was "Is rake accurate for OnGame". If you asked him how to track rakeback or rake used for calculating rakeback then he would have explained that due to the way OnGame's rakeback system works, it is impossible to estimate rakeback or determine the amount of rake that you have attributed for rakeback. OnGame's rake system is called Essence, they weight your rake contribution method based on other factors such as if you are a winning or losing players. Losing players will receive a greater percentage of the rake attributed, winning players will receive less. The Essence formula is contingent upon other factors than just rake, therefore it cannot be measured by PokerTracker. For more information, please contact your rakeback provider, or your OnGame skin directly. Good luck!


- TT

Last edited by PokerTracker; 07-03-2012 at 07:51 PM.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-03-2012 , 07:54 PM
New PokerTracker 4 Free Public Beta Release 4.0.1.23 NOW AVAILABLE!


Release Notes
PokerTracker 4.01.23 – July 3, 2012


4.01.23 is an amended update to the 4.01.22 release. The 4.01.22 release notes have been modified to represent these minor changes.

Fixed:
  • Hud: Improved number checking algorithm for formatting stats that can be either numbers or non-numeric values
  • Stats: Flop AF and River AF no longer using hard coded values for ‘N/A’ text
  • Stats: Blinds are factored in Effective Stats Size calculation*
* A reimport must occur to for effective stack size calculation to be accurate in hands prior to BETA 4.01.23. Please see Special Notes for more details.

PokerTracker 4.01.22 – July 2, 2012 - Key Updates Summary
  • NEW: You can now reset the current session stats in the HUD! This feature is most useful for heads up players who sit at the same table when opponents change, and also for anonymous tables.
  • NEW: Filter the HUD by effective stack size in tournaments (experimental feature)
  • NEW: Added “Between Dates” to the Simple Filter Date Range
  • NEW: Added board cards to the Board Texture filters
  • NEW: Use CTRL + A to select all rows in a hand report, or in the HUD Profile Editor
  • NEW: Added support for BarrierePoker.fr
  • CHANGE: You can now cancel tournament detection after stopping import
  • CHANGE: Revised calculation method for Effective Stack Size to allow the use of the new Tournament HUD Filters *
  • IMPROVED: Major speed & memory usage improvements for hand based graphs
* A reimport must occur to for effective stack size calculation to be accurate in hands prior to BETA 4.01.23. Please see Special Notes for more details.

Added:
  • New Site: Barriere Poker - http://barrierpoker.fr
  • HUD: Added Reset Session Stats to HUD Menu
  • HUD: Added option to filter stats by stack size in tournaments
  • Filters: Added "Between Dates" to the quick filter date dropdown
  • Filters: Added Board Card filters
Changed
  • Import: Allow the cancelation of tournament detection after stopping import
  • HUD: Merge: Removed mini-view functionality
  • HUD Profile Editor: Size and position of window is now saved
  • HUD: Merge: Removed the mini view from the site options because this feature no longer exists on Merge
  • HUD: GTECH G2: Updated the default HUD positions for 6 max and miniview tables
  • Import: Email: UTF-8 encoded email added to enable support for select emailed PokerStars Tournament Summaries
  • Import: GTECH G2: Added support for hands played in Canadian Dollars
  • Hand Details: Change forum icon in hand details to generic vBulletin icon
  • Backup/Restore: Move PokerTracker.cfg to bottom of list and set the default to unchecked.
  • Filters: Optimize tournament bet type filters
  • GUI: Moved “Open User Data Folder” to the top of the File menu
  • Graphs: Improved memory usage for all graphs
  • Graphs: Major speed improvements for hand based graphs
  • Graphs: Switch from Chips to BB Won in tournament Statistics: Overview hands graph
  • Graphs: Change the Zoom label in tournament overview to "By Tournament"
  • Reports and HUD Editor: CTRL + A selecting all rows/items
  • Stats: Effective stack columns moved from the “hand_summary” table to the “per player” statistics table in the database to allow for the new Effective Stack Size functionality*
  • Stats: Disable commas from tournament buyin filters used in Stats/Summary/by Buy-in reports
  • Stats: Added NOT syntax to all “cnt_p_5bet_def” columns
  • TourneyDetect: Refinements in rebuy detection + warning messages in the Tournament Detection Progress dialog
* A reimport must occur to for effective stack size calculation to be accurate in hands prior to BETA 4.01.23. Please see Special Notes for more details.

Fixed
  • Import: PokerStars: Hand history directory detection for all of the new Balkanized clients such as PokerStars.eu and PokerStars.es
  • Import: MicroGaming: Blaze hands will be ignored during import because hand histories only contain winning hands
  • Import: Enet/Winning: Fix a misdetection of Winning Poker Network hand histories that were reported as Enet
  • Import: GTECH G2: Numerous fixes for GTECH G2 BBJ imports
  • Import: GTECH G2: Address issues with antes and penalty blinds
  • Import: Merge: Fix import issues that could occur with exported Merge hands
  • Import: OnGame: Add support for ICT time zone (Indochina) for OnGame
  • Import: PokerStars: Fix to address access violations that can occur when invalid PLO showdown cards are imported
  • Import: Winamax: Address a change in Winamax Tourney Buyin syntax
  • Import: Stop a rare crash that could occur when import settings are misconfigured
  • Import: Fix to stop the gutshot draw flag from triggering when open-ended straight draw flag is set in the database
  • HUD: Solved issues that could occur when moving on table HUD elements
  • HUD: Address issues with decimals in player names when the “M” stat is added to a HUD Profile
  • HUD: Fix to allow HUD Groups without stats to exist
  • HUD: Allow Live Stats to be displayed when Minimum Hands Required HUD Option is defined
  • Equity Calc: Limit the board cards in the Equity Calculator to only five cards
  • Graphs: Fix a crash that could occur when zooming in on a graph
  • Graphs: Fix crash that occurred when zooming in on a graph, then changing quick filters
  • Graphs: Fix Zoom issue that occurred when switching between tournament overview hands and tournament graphs
  • Graphs: Fix display of x-axis labels in the Tournament Overview by Place bar graph
  • ICM Calculator: Include an experimental fix to address a potential crash
  • ICM Quiz: Solve a crash that occurred with custom tournament structures in the ICM Quiz
  • NoteTracker: Fix a percent complete display error indicator when there are no hands in the database
  • NoteTracker: Solve a crash that could occur when using the Purge Automatic Notes feature
  • NoteTracker: Add and error log when a hand can't be located in NoteTracker
  • Reports: Alter the database query in the Hero vs Villian report in the 20-50BB losses column
  • Reports: All-In Equity Adjusted -> By Position grouping sort order and filtering fixed
  • Reports: "My Reports" Fix the video tutorial button for My Reports
  • SetupAssistant: Disable Hand Grabbers & Memory Grabbers during Setup Assistant import process
  • SetupAssistant: Fix a potential crash that could occur while moving files
  • TourneyDetect: Solve issues when multiple eliminations occur in the final hand for multiple 1st prize tournament formats
  • Replayer: Fix odds calculation when the player is all-in
  • Themes: Revise the "Download New Themes" link so it points to the Download Warehouse
  • Tournament Detection: Solve issue with player eliminations when detecting bounties
Special Notes
  • This BETA update will require a modest database update. Please allow PokerTracker 4 to perform this update before proceeding to avoid corruption of the database cache.
  • We have temporarily disabled the Tournament Personal Results graph’s All-In Equity checkbox while development work continues. This feature will be re-enabled in the next release. We apologize for this temporary inconvenience.
  • The effective stack size calculation change that was added in this release will only affects hands during the import stage, this change does not affect hands that were imported prior to this release. If you wish to use the new effective stack size filtering features that were added in this beta, then you must create a new database and re-import all of your old hands. We apologize for this inconvenience, but it is necessary since the calculation change cannot be made to the database directly.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-03-2012 , 08:27 PM
PS: The PokerStars bug has also been fixed in this new release!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 07:54 AM
Quote:
Originally Posted by PandaLife
iPoker 4max tables are reporting CO position as UTG. So the four players are UTG-BTN-SB-BB.
Where are you seeing that? I don't have many 4-max hands from iPoker but in my examples I see CO, BTN, SB and BB.
If you could tell us exactly which report and/or stats are wrong we'll check it out.
If you could compress and attach an example hand history file with which you can reproduce the problem to a Support Ticket on the PokerTracker website that would really help too.

--WhiteRider
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 08:37 AM
Hi,
when I was using PT3, I could find actual hand history .txt files here: C:\Program Files\PokerTracker 3\Processed\PokerStars\......
PT4 has no folder like this.
Is it possible to get the HHs and Tournaments results imported by PT4 in .txt format (so I could import them in PT3)?

I hope you got what I meant though it may be a bit confusing question.

Thank you for your time
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 09:59 AM
PT4 also moves processed files - you can see the default directory that processed files are moved to in the Configure --> Sites & Import Options --> Preferences page in the box at the top.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 10:56 AM
Quote:
Originally Posted by El-Sheik
After installing the latest update, it asked to do a database update. Been waiting for 2 hours know and it's still working. Is it normal?

Also are these numbers correct for 6max? (regarding position when using filters)

UTG - 3
HJ - 2
CO - 1
BTN - 0
SB - 9
BB - 8

*LE: Did not see the posts above explaining position numbers.
+1
please confirm the above position numbering for 6max in PT4
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 01:32 PM
Quote:
Originally Posted by lien
+1
please confirm the above position numbering for 6max in PT4

We already answered this question when you asked it the first time, I assume the answer was overlooked? The post you quoted above was edited to explain that the question was no longer needed since he had found the post "above" which explained the position numbers. Here is the original answer to save you time - http://forumserver.twoplustwo.com/sh...postcount=2481


- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 03:09 PM
my HUD works in PT4 with the new 6max Super Turbo's structure, but my winnings/graphing does not.. I'ts going up every game but with $0.00...
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 03:14 PM
Quote:
Originally Posted by fluffheadsr
my HUD works in PT4 with the new 6max Super Turbo's structure, but my winnings/graphing does not.. I'ts going up every game but with $0.00...
I sent them some info and sample HHs on this, so hopefully in a near-future update.

Support Ticket #123505
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 04:48 PM
Quote:
Originally Posted by PokerTracker
Where are you seeing that? I don't have many 4-max hands from iPoker but in my examples I see CO, BTN, SB and BB.
If you could tell us exactly which report and/or stats are wrong we'll check it out.
If you could compress and attach an example hand history file with which you can reproduce the problem to a Support Ticket on the PokerTracker website that would really help too.

--WhiteRider
Support ticket sent, #123555
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 04:52 PM
Quote:
Originally Posted by fluffheadsr
my HUD works in PT4 with the new 6max Super Turbo's structure, but my winnings/graphing does not.. I'ts going up every game but with $0.00...
For those who may be wondering, fluff is refering to Merge's new STT (6-max) Super-Turbo SNG games.

Quote:
Originally Posted by Max Cut
I sent them some info and sample HHs on this, so hopefully in a near-future update.

Support Ticket #123505

I just wanted to say, that was a really excellent support ticket you sent us, you provided every little bit of info we need to address the issue.

He included:
  • Room Names
  • Payout Structures
  • Sample hand histories

This is exactly what we need to get right into fixing the problem for our users, Thanks so much!

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-04-2012 , 09:11 PM
Quote:
Originally Posted by Max Cut
I sent them some info and sample HHs on this, so hopefully in a near-future update.

Support Ticket #123505
thanks for the effort mate I'm still grinding these new structures regardless, they're AWESOME!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 02:16 AM
Add Ipoker SpeedHoldem support, plz.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 04:48 AM
Did you folks think about "Tagging hand in progress" by keyboard shortcuts? Or some button on screen that would mark the current hand by just 1 click?
The feature itself is really awesome, but sometimes the searching through options is taking more time than I want, especially when playing more tables.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 09:05 AM
After updating to the latest beta release, HUD isn't showing up anymore for HU Hypers. Anybody else experiencing a similar problem?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 10:49 AM
Quote:
Originally Posted by ZARATUSTRA
Add Ipoker SpeedHoldem support, plz.
This is on our to-do list, but it is going to take some time I'm afraid. Right now the player pools are small, hopefully once this feature is no longer in beta the player pools will increase.

Quote:
Originally Posted by mato4
Did you folks think about "Tagging hand in progress" by keyboard shortcuts? Or some button on screen that would mark the current hand by just 1 click?
The feature itself is really awesome, but sometimes the searching through options is taking more time than I want, especially when playing more tables.
We wanted to could include keyboard shortcuts in PT4 for in-game use, but we cannot due to conflicts between the 19 different networks we support for live importing with a HUD. This is the downside of supporting so many networks, we are hopeful that third party developers will someday create tools to fill in this missing middle ground. Notice that all of the third party keyboard shortcut tools available on the market today only work with one site at a time, this is due to the same issues that we found.

On the bright side we included numerous keyboard shortcuts within the PT4 application itself that we have confirmed will not conflict with your in-game experience. For example you can use Control-A to select all hands in a report, use the forward and backwards keys to move between steps in a hand, or use the control key along with the forwards and backwards arrows to move between hands in the replayer.

Quote:
Originally Posted by Cydonia
After updating to the latest beta release, HUD isn't showing up anymore for HU Hypers. Anybody else experiencing a similar problem?

HU Hypers on which site? We support 19 live networks, and more which are antiquated making a total of 26 as of this week (we just added Barriere Poker). When the HUD for a tournament format goes down we need to know

1) What network the tournament takes place on

2) Copies of the hand histories to see if we can duplicate the problem (sent via a support ticket)

Please get back to us with these details, we want to help you get back up and running quickly, but we need this small amount of info first before we can do anything. Thnx!
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 11:27 AM
I left pokertracker 4 on overnight to convert my HEM database, but even now it has only imported 1.1M of 1.8M hands, so I'm guessing it will still take most of today to finish. I'm wondering if it will cause any problems if I cancel it?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 12:46 PM
Quote:
Originally Posted by PokerTracker
HU Hypers on which site? We support 19 live networks, and more which are antiquated making a total of 26 as of this week (we just added Barriere Poker). When the HUD for a tournament format goes down we need to know

1) What network the tournament takes place on

2) Copies of the hand histories to see if we can duplicate the problem (sent via a support ticket)

Please get back to us with these details, we want to help you get back up and running quickly, but we need this small amount of info first before we can do anything. Thnx!
I'm playing at PokerStars.
I also played a FPP 6-max hyper-turbo satellite and HUD didn't work there either. The button I can choose profiles from, (un)lock HUD, etc pops up as it should, but that's all. I tried switching profiles, restarting HUD and restarting PokerTracker but nothing seems to work.

Should I send all the hand histories I played today to the support or a single hand is enough?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 12:54 PM
Quote:
Originally Posted by Mossberg
I left pokertracker 4 on overnight to convert my HEM database, but even now it has only imported 1.1M of 1.8M hands, so I'm guessing it will still take most of today to finish. I'm wondering if it will cause any problems if I cancel it?
Canceling will require you to re-import the database, so your best option is to let it finish so you don't have to go through this again in the future. But if you must cancel, then you are safe - there is no risk of data loss.

Are you importing cash games or tournaments as well? Tournaments greatly increase the import time because PT4 must also reconcile the tournament summary, and there are moe scenarios where all-in equity adjusted winnings must be calculated.

Quote:
Originally Posted by Cydonia
I'm playing at PokerStars.
I also played a FPP 6-max hyper-turbo satellite and HUD didn't work there either. The button I can choose profiles from, (un)lock HUD, etc pops up as it should, but that's all. I tried switching profiles, restarting HUD and restarting PokerTracker but nothing seems to work.

Should I send all the hand histories I played today to the support or a single hand is enough?
This sounds like you may be having other issues, it may not be related to the tournament format you are playing after all, but we cannot be sure until we see your logs. Please Restart PokerStars and PokerTracker, and start importing just one tournament. Stop importing after 10 or so hands have been completed, then send us the PT4 logs as explained in these instructions. Our support team will look into the cause of your issue as soon as we can.

- TT
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 02:49 PM
Quote:
Originally Posted by PokerTracker
Are you importing cash games or tournaments as well? Tournaments greatly increase the import time because PT4 must also reconcile the tournament summary, and there are moe scenarios where all-in equity adjusted winnings must be calculated.
Thanks for the reply. I'm only importing cash game hands, and I have a reasonably powerful computer, so I'm a bit surprised that it is taking almost a full day to convert the database.
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote
07-05-2012 , 03:47 PM
Quote:
Originally Posted by PokerTracker
  • Stats: Blinds are factored in Effective Stats Size calculation*
Can you please go in to detail about this new effective stack calculation?
PokerTracker 4 for Windows & Mac OS X - 2+2 Support Thread Quote

      
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