If PokerTracker 4 is not responding when starting PokerTracker v4.18.2 please send us a log file so we can investigate and follow up with you:

1. Start PokerTracker 4 with logging enabled - see this guide (see method #2, #1 will not work unless you already have enabled logging previously).

2. Allow PokerTracker 4 to sit for a few minutes and if it remains unresponsive grab your log file and attach that to a Support Ticket.

3. To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

You can then safely revert to the previous version of PokerTracker which can be downloaded from here until we are able to resolve the issue.

- Rob

How can I view how much I have won/lost vs a specific opponent over lifetime?

In PokerTracker 4 there is a 'Hero vs Villain' report that can be selected in the 'Results' section which calculates amounts won/lost vs specific opponents.

- Rob

After years of working fine, PT4 is no longer assigning correct seats, and also ignoring the "everyone but hero" label for huds.

I sincerely hope PT4 isn't doing an Apple and breaking 4.17.x to convince us to pay their scam subscription for 4.18.x

They've already gone back on their "lifetime memberships" so I no longer consider them a trustworthy company - they've lost the trust of consumers.

On what poker site is this? What gametype? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4 as if there is an issue that could lead to the symptoms you've described:

Site Configuration Guide

If things are configured correctly then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

No changes are made to previous releases. If you decide not to renew your Annual Support & Maintenance plan you can continue using PokerTracker without restrictions with all updates released before Support & Maintenance has expired. However, you will no longer have access to updates released after the expiration of your Annual Support & Maintenance. These updates could include:

• Support for new games types introduced by poker sites.
• Poker site changes that could impact the ability for some hands to properly import.
• New tools and functionality released for PokerTracker.

There were no changes for customers that purchased PokerTracker 4 prior to the move to a recurring billing model - their license will continue to work for the lifetime of PokerTracker 4:

Announcement: PokerTracker Support & Maintenance Agreements

- Rob

I'm not running any other programs. As I result, I keep having to revert back to an older version. Any suggestions. The last few updates, I've tried to do the required backup I get the following:

Is it possibly because I purchased PT4 way back in 2013 before you transitioned to the subscription model in 2022? Hence, back up not working because I lack the maintenance bundle?

So we can investigate that please open a Support Ticket with your log file where a technician can follow up with you and advise you accordingly:

Tutorial: Reporting A Problem

The issue in your screenshot has nothing to do with support and maintenance plans.

- Rob

I'm also in the camp that has trouble starting up the software after the latest update. Tried a few times and was getting a "program not responding". Eventually I realized that if I waited about a minute the software would load.

PokerTracker v4.18.2 requires a small database update which doesn't take very long for most databases. This only needs to be done once for each database (when a database is first made active). For larger databases there may be a longer delay the first time starting PokerTracker 4 after updating and for the next release a message will be included to address this.

- Rob

Is there a quicker way to go through tagged hands? When I go over the month for all the tagged hands, I use the calendar and have to click on each table name to see the hands that I've tagged. Is there a way to see all the tagged hands for the month without it being so time consuming?

Edit: I just found an even faster way by going to the results tab, selecting by date and finding them that way. But is there an even better way out there. I really would like to find tagged hands very quickly. It would be nice to have them all on one page for every month or even year.

You can review all of your tagged hands by going to 'My Reports' and creating a 'Hand Report':

Guide: Creating My Reports

- Rob

Hi, One question please. I play at Ipoker ( Champion Skin). Do u know if PT4 have problem import hands that EV Cashout is used? I read that the tracker dont importa this hands..

And what about Run It Twice? Is with error too or is imported fine ( both Net winning and ev win). Thanks

Run It Twice is supported on iPoker however cashout hands are not currently possible to support accurately due to the lack of rake in iPoker hands. I understand that they are adding rake to their hand histories and when that rolls out we will update PokerTracker 4 to support these hands. If you wish to be notified when that is available please open a Support Ticket about the issue.

- Rob

So Run It Twice track the hand and the winning/loss right?

And EV Cashout direct dont import that hand?

Thanks

Another question about Ipoker please... In the " View Today hand " section i have that i played 1153 hands today of cash games ( with 4 import errors ) but in my reports or in the graph show that i play 1089 ... This is for all the EV Cashout hands that PT4 "see" in the " View today hands" but not import properly ? I am a bit confused

Correct.

If you attach screenshots of your entire PokerTracker 4 report windows and your sample of hands to a Support Ticket we can follow up with you on that.

- Rob

please clear your messages, i sent you a private message because i dont want to post in public thread due to private data, i have some additional info regarding the first message but your message space is full

Hi! Not sure if this is the right place to ask, but...

Pokerstars is lagging terribly when I start importing hands on PT4. The moment I stop importing, it runs fine. I don't have this problem while I play on Winamax.

Any idea how to solve it or at least where to ask?

Thanks in advance!

You should be able to send your message now.

You have been replied to here.

- Rob

Yeah now i can send, thank you

I'm trying to build a statistic that takes the odds of not facing a cbet and folding to a float bet. So far I have something like this:

(1.0 - (cnt_f_cbet / cnt_f_cbet_opp)) * (cnt_f_float_def_opp_action_fold / cnt_f_float_def_opp) * 100.0

I'm trying to find a way to get stats only on cbets that happen OOP since IP and OOP cbets can be vastly different. I have found columns which can represent calling, folding, and raising cbets IP and OOP, but nothing for cbetting by itself. Is there a way around this or am I stuck with what I've got?

You will need custom columns that calculate OOP cbets and you can get those by importing the 'Cbet Flop OOP' custom statistic from the Download Warehouse.

- Rob

I currently have the small stakes Hold'em + Omaha.

I would like to upgrade the Hold'em component to the All Stakes version. On the Website I'm not quite sure which of these options I should be choosing since the namings do not seem to be consistent with the secondary names in each option

The option you have selected in your screenshot is the correct option for upgrading Holdem from Small Stakes to All Stakes on your existing license.

- Rob