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Old 01-26-2013, 07:26 PM   #10551
Sev Mile Dogg
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re: PokerTracker 3

Is the Revolution/Lock Mac client still not supported by PT3? I just want a confirmation before I continue to dig through this thread and your site.
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Old 01-26-2013, 11:23 PM   #10552
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re: PokerTracker 3

Quote:
Originally Posted by jabbaco View Post
Hello!

After upgrading my PT3 to the latest, 3.14 version, I experience some problems with my HUD.

It simply updates real-time table stats at a slow pace, e.g. like every 25 hands. Additionally, there are no statistics shown for hero at all. Is it a bug or could I accidentally miss/delete something?

And if it is a bug, how can I switch to 3.13 again?
Sounds as if your Database Cache needs to be updated. At the very bottom of the application window, click where it says Cache Status. Select Rebuild Cache, and then click Begin. If that does not work, we will need to learn more about your database, please create a support ticket on the PokerTracker website.

Quote:
Originally Posted by Sev Mile Dogg View Post
Is the Revolution/Lock Mac client still not supported by PT3? I just want a confirmation before I continue to dig through this thread and your site.
PokerTracker can only support the Cake 2.0 client, the 1.0 client cannot support a HUD. The Lock Mac Client uses the old 1.0 Windows client software, wrapped in a translation layer that allows the Windows application to be run on a Mac (if I recall correctly the translation layer uses WINE). Revolution is of course the new name of the Cake network, but since the Mac client uses the old software there isn't much we can do. If Revolution Network someday releases a Mac client that is compatible with the 2.0 client software, then we will likely add support to PokerTracker 4 - it should be noted that we are no longer adding new features to PokerTracker 3 in preparation for the new PT4 OS X release which is expected within the next 2 months (we hope).

- TT
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Old 01-27-2013, 12:02 PM   #10553
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re: PokerTracker 3

I cannot get my HUD to stay at the same seat for every table. I have tried saving the layout but that isnt working. I play on Pokerview (on Merge), and have a Mac.
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Old 01-27-2013, 12:50 PM   #10554
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re: PokerTracker 3

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Originally Posted by thunder1276 View Post
I cannot get my HUD to stay at the same seat for every table. I have tried saving the layout but that isnt working. I play on Pokerview (on Merge), and have a Mac.
Please visit our website, click Support, then select PokerTracker 3 and click Guides. Select Tutorials, then chose Preferred Seating near the top of the list. This guide will help you define your preferred seat settings in the Merge poker room client, and then match those settings in PokerTracker 3.

In your Merge poker client click Settings > Preferred Seating Settings, once your seat is defined be sure to check Settings > Preferred Seating Enabled.

Once this is done PokerTracker 3 will then assign the players seats correctly, if you wish to adjust the positions of the seats you can do so by right clicking and then dragging each HUD group on the table, remember to click the HUD menu and select save Layout.

- TT
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Old 01-27-2013, 01:59 PM   #10555
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I have selected my preferred seat on my poker site and then moved my HUD to match, and even saved that setting . The next time I site down though the HUD is at a different seat

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Old 01-27-2013, 07:43 PM   #10556
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re: PokerTracker 3

Quote:
Originally Posted by thunder1276 View Post
I have selected my preferred seat on my poker site and then moved my HUD to match, and even saved that setting . The next time I site down though the HUD is at a different seat
Next time you sit at the exact same game/table type? The HUD positioning is recalled only when game conditions are the same, for example the HUD positioning between two different tournament formats may not be the same, but two different .02/.04 NL 6 max tables will result in the same HUD positioning.

If you continue to have issues we can help, but first we will need to see your PokerTracker 3 logs as you sit at two different tables so we can review what is happening on your computer. You can create a support ticket at pokertracker.com to send us those logs - but I am fairly sure that this is an issue where something just hasn't ben communicated properly or there is human error involved, rather than an actual bug.

- TT
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Old 01-28-2013, 11:25 AM   #10557
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
but I am fairly sure that this is an issue where something just hasn't ben communicated properly or there is human error involved, rather than an actual bug.
This is kinda condescending.

Same issue, HUD is getting messed up lately. Happened shortly after I tried updating due to this problem: https://www.pokertracker.com/forums/...p?f=16&t=46330
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Old 01-28-2013, 01:22 PM   #10558
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re: PokerTracker 3

Quote:
Originally Posted by Tev View Post
This is kinda condescending.

Same issue, HUD is getting messed up lately. Happened shortly after I tried updating due to this problem: https://www.pokertracker.com/forums/...p?f=16&t=46330
Not sure how you see that as condescending if we say that we are fairly sure this is an issue where something just hasn't been communicated properly by us... it is fairly hard to communicate how to use PokerTracker 3 correctly, it is something we are always working to improve. We often find good meaning users who assume that there is something broken, but the real issue is a misunderstanding in how to use a function by our user - when this occurs we try to see if our documentation can be improved.

Back to the issue at hand. What site are you playing on? Do you see any error messages when you look at the Auto Import: Import Status window? We have no record of this being an issue, all recent issues that resemble this problem have been fixed through explaining how to use our software better, hopefully your problem can be fixed the same way. If you would like further help beyond the basics we can provide in this thread or if you would like us to see your logs for verification, you can opt to create a support ticket on the PokerTracker website, attach your logs to the ticket along with a screen capture so we can see precisely what is occurring. Good luck!

- TT
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Old 01-29-2013, 03:10 PM   #10559
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
Not sure how you see that as condescending if we say that we are fairly sure this is an issue where something just hasn't been communicated properly by us... it is fairly hard to communicate how to use PokerTracker 3 correctly, it is something we are always working to improve. We often find good meaning users who assume that there is something broken, but the real issue is a misunderstanding in how to use a function by our user - when this occurs we try to see if our documentation can be improved.
Ah, that make it much more clear. Maybe I read 2much into previous post, w/e.

Quote:
Originally Posted by PokerTracker View Post
Back to the issue at hand. What site are you playing on? Do you see any error messages when you look at the Auto Import: Import Status window? We have no record of this being an issue, all recent issues that resemble this problem have been fixed through explaining how to use our software better, hopefully your problem can be fixed the same way. If you would like further help beyond the basics we can provide in this thread or if you would like us to see your logs for verification, you can opt to create a support ticket on the PokerTracker website, attach your logs to the ticket along with a screen capture so we can see precisely what is occurring. Good luck!
No error msg, just resetting HUD on (lately several) some table into some default position.

Last edited by Tev; 01-29-2013 at 03:14 PM. Reason: working on support ticket
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Old 01-29-2013, 03:28 PM   #10560
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re: PokerTracker 3

Quote:
Originally Posted by Tev View Post
No error msg, just resetting HUD on (lately several) some table into some default position.

Please include your logs when you create that ticket, you can find out how to do this by visiting our website, click support, select Guides, PT3, then Troubleshooting. Find the Submitting a Bug Report guide and review the instructions. Good luck, I hope we are able to help you quickly, still crossing my fingers this is not a real bug, we should be able to help you quickly once we see the logs.

- TT
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Old 02-12-2013, 08:34 AM   #10561
Helsinge
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re: PokerTracker 3

I started a new database but now all the hands are coming up as 'observed but not imported', getting no import data or hud, database is set as default+active.

What am i doing wrong?
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Old 02-12-2013, 04:45 PM   #10562
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re: PokerTracker 3

Make sure you have your hand histories set to save and PT3 knows where that folder is. Also make sure that your import settings import to the current active database rather than specifically to your older database that you don't want any longer.
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Old 02-14-2013, 08:26 PM   #10563
rockin
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re: PokerTracker 3

Is there a reason my HUD doesn't show up for a Poker Maximus 4 event? It's showing up for regular mtt's/sngs. I had the same problem for PM3. Just wondering if its client based or something to do with PT3.
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Old 02-15-2013, 04:16 AM   #10564
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re: PokerTracker 3

This is to do with a difference in the way that Merge label these tournaments. Our development team are looking into the problem.

--WhiteRider
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Old 02-15-2013, 11:14 AM   #10565
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re: PokerTracker 3

Hi, I'm back to PT3 as my Windows 7 machine was never fixed. Returned it but never bought a new one yet. I just noticed that for my ZOOM HUD for Rush, >50% of the time, the stat shown is not for the correct villain. From time to time, all the stats will be for the correct player but most of the time it's displaying the stats from other players and I only realized this when I expand my HUD to show the player name.

Please advice.
Thanks.
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Old 02-15-2013, 01:54 PM   #10566
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re: PokerTracker 3

Quote:
Originally Posted by fieldyb View Post
Hi, I'm back to PT3 as my Windows 7 machine was never fixed. Returned it but never bought a new one yet. I just noticed that for my ZOOM HUD for Rush, >50% of the time, the stat shown is not for the correct villain. From time to time, all the stats will be for the correct player but most of the time it's displaying the stats from other players and I only realized this when I expand my HUD to show the player name.

Please advice.
Thanks.
Please visit the PokerTracker website and then click Support > PT3 > Guides > Site Configuration > FullTilt. Read the section about setting up Zoom. You must start PT3 without FullTilt open, then start Full Tilt, Log in, then start auto-import , finally you can open the RUSH table. If that order is not maintained then it will have the problem you described.

PS: I am not familiar with your computer issue, have you tried PT4 on your old computer?

- TT
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Old 02-15-2013, 02:07 PM   #10567
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
Please visit the PokerTracker website and then click Support > PT3 > Guides > Site Configuration > FullTilt. Read the section about setting up Zoom. You must start PT3 without FullTilt open, then start Full Tilt, Log in, then start auto-import , finally you can open the RUSH table. If that order is not maintained then it will have the problem you described.

PS: I am not familiar with your computer issue, have you tried PT4 on your old computer?

- TT
I meant Zoom not Rush. And my HUD shows, I'm familiar with the steps. But >50% of the time, the stats shown are not for that specific villain in the current hand. Basically the stats for almost the whole today got messed up. Maybe 1 or 2 is for the correct villain, the rest are not for the players in the current hand.

My old computer cannot run PT4. I bought a new computer for that but was having Win 7 issue. I posted in the PT4 thread on that and we concluded that it was a Win 7 issue and not a PT4 issue.

Going back to my problem, maybe 2 out of 10 hands, the stats are all correct. The remaining hands, it's not valid because it's not showing for the villains currently in the hand. I hope this is clearer now.

Thanks.
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Old 02-15-2013, 08:05 PM   #10568
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re: PokerTracker 3

Quote:
Originally Posted by fieldyb View Post
I meant Zoom not Rush. And my HUD shows, I'm familiar with the steps. But >50% of the time, the stats shown are not for that specific villain in the current hand. Basically the stats for almost the whole today got messed up. Maybe 1 or 2 is for the correct villain, the rest are not for the players in the current hand.

My old computer cannot run PT4. I bought a new computer for that but was having Win 7 issue. I posted in the PT4 thread on that and we concluded that it was a Win 7 issue and not a PT4 issue.

Going back to my problem, maybe 2 out of 10 hands, the stats are all correct. The remaining hands, it's not valid because it's not showing for the villains currently in the hand. I hope this is clearer now.

Thanks.

it was clear before... the problem you described can occur if you do not follow the very explicit requirements for starting PokerTracker 4 and the poker client. Zoom, Rush, Fast Forward, and all other fast poker games all require you to follow that format, if you do not follow this order then you will find random players with incorrect stats.

- TT
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Old 02-15-2013, 09:41 PM   #10569
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
it was clear before... the problem you described can occur if you do not follow the very explicit requirements for starting PokerTracker 4 and the poker client. Zoom, Rush, Fast Forward, and all other fast poker games all require you to follow that format, if you do not follow this order then you will find random players with incorrect stats.

- TT
I think I've followed the steps but probably want a clarification on steps 3 & 4.

For step 3, after I click 'Begin Auto Import', do I click 'Start Site Import' after or before step 4? If not, when can I click 'Start Site Import'?

For step 4 , can I join all 4 Zoom tables at once; or do I need to join a table first before re-joining the remaining 3?

Start PokerTracker 3
Start PokerStars and Login
Click "Begin Auto Import" in PokerTracker 3
Join a Zoom table

Thanks.
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Old 02-16-2013, 05:33 AM   #10570
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re: PokerTracker 3

Hi,

I have the exact same problem as the guy above. Stats are not being placed with the correct villain.

It's strange because it happened all of a sudden. I did not change anything within PT3 or stars settings... Also - I have followed the correct execution process but to no avail.

I have noticed though (but i have not changed any settings of c) that the seat preference setting in PS client has actually been expanded to include a new "auto-center" option. Of c I don't have this ticked but I wonder if that is what is interfering with the hud?

Btw - I even rebuilt my cache so that it's now at 100%...
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Old 02-16-2013, 09:17 AM   #10571
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re: PokerTracker 3

Quote:
Originally Posted by fieldyb View Post
I think I've followed the steps but probably want a clarification on steps 3 & 4.

For step 3, after I click 'Begin Auto Import', do I click 'Start Site Import' after or before step 4? If not, when can I click 'Start Site Import'?

For step 4 , can I join all 4 Zoom tables at once; or do I need to join a table first before re-joining the remaining 3?

Start PokerTracker 3
Start PokerStars and Login
Click "Begin Auto Import" in PokerTracker 3
Join a Zoom table

Thanks.
  • Click PokerStars, select the PokerStars Configuration tab.
  • Make sure Automatically Start with Auto-Import is selected (it should be selected by default)
  • Scroll to the bottom, make sure Enable Zoom HUD is checked
  • Make sure Start Automatically is also checked, this starts the HUD when you start importing.

If you perform these checks first, and then perform the 1-4 order we listed above, then your problem should be solved. If this does not solve your problem then we need to look at your PokerTracker 3 logs to determine why this issue is unique to your computer, create a support ticket on our website and we can provide customized help.




Quote:
Originally Posted by happyeaster View Post
I have noticed though (but i have not changed any settings of c) that the seat preference setting in PS client has actually been expanded to include a new "auto-center" option. Of c I don't have this ticked but I wonder if that is what is interfering with the hud?

Btw - I even rebuilt my cache so that it's now at 100%...
1) Your cache should always be at 100% for the best performance, if it is not then its time to rebuild the cache. Stay vigilant!

2) Your description might differ from fieldyb, his problem is random at times, other times the correct information appears. If your issue is the same, then ignore the comments below and just continue to follow the advice above. If not, then let us know if you changed the table skin recently, and also if the positions of the opponents are wrong - check to see if there are random players that do not exist at the table, if so then I suspect your issue is the same as fieldyb, if the names are all correct but the positioning appears wrong or random then you probably just need to re-define the on-table HUD positions by right-clicking then dragging each on-table group. We do not support Auto-center in PokerTracker 3 for PokerStars, this is a recently released feature, we are no longer adding new feature support to PokerTracker 3... all new Feature support is exclusive to PokerTracker 4 at this stage - hence we recommend upgrading to stay current with all the latest options (PT3 users get a killer discount on PT4 upgrades, it is not at all expensive).

====


UPDATE:

I was not aware when I responded to this post initially that the Zoom format for PokerStars had changed, we released an emergency patch for PokerTracker 4 yesterday to compensate for this change made by PokerStars, and we are hoping to release a similar patch for PokerTracker 3 within the coming week.

- TT

Last edited by PokerTracker; 02-16-2013 at 01:35 PM.
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Old 02-16-2013, 01:35 PM   #10572
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re: PokerTracker 3

Hello,

Same exact thing happening here! Since yesterday, a lot of hands show the villan stats in a different position or dont appear at all! Can you solve this? It makes it very difficult to play like this, mostly multitabling..
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Old 02-16-2013, 02:24 PM   #10573
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re: PokerTracker 3

yea pt4 is the goal in the end but i need to grind it up..
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Old 02-16-2013, 04:45 PM   #10574
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re: PokerTracker 3

Quote:
Originally Posted by Donkthatflop View Post
Hello,

Same exact thing happening here! Since yesterday, a lot of hands show the villan stats in a different position or dont appear at all! Can you solve this? It makes it very difficult to play like this, mostly multitabling..
Please see the end of post above the one you made, we have solved this in PokerTracker 4, and expect to have a fix for PokerTracker 3 within the coming week. This is a good example of a poker room changing their client which forces us to provide an update to address the change, going forward PokerTracker 4 will get our immediate response and PokerTracker 3 will receive fixes (but never new features) shortly after once we have a pre-planned release ready to go. To stay current, we suggest moving to PokerTracker 4, its fairly cheep to do this because we provide a very cost effective upgrade discount that is available to all PT3 users.

Quote:
Originally Posted by happyeaster View Post
yea pt4 is the goal in the end but i need to grind it up..
See above.... PT4 shouldn't need too much grinding, we give 60% off to PT3 users. Its in your best interest to get PT4, our development for PT3 is no longer a priority. Good luck grindin!

- TT
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Old 02-16-2013, 05:30 PM   #10575
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re: PokerTracker 3

Where is the page for pt3 users to upgrade to pt4?
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