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Old 06-07-2012, 03:17 PM   #10126
JohnWilkes
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re: PokerTracker 3

Quote:
Originally Posted by sofocused978 View Post
PT3 working on Merge yet?
Graphs are Just wrong.
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Old 06-07-2012, 03:37 PM   #10127
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re: PokerTracker 3

Quote:
Originally Posted by kReATivE View Post
Being on a Mac I am having issues. I have downloaded the 3.13.6 upgrade for Mac, but the HUD is not working. Apparently hand histories are not being exported by the Merge software? I have no record of them in the directory file I have set up.
There are numerous reports of major issues with the OSX MERGE client right now, I sugest you wait until the new MERGE client patch is release in 2-3 days. MERGE is aware of many bugs, they are working to fix these bugs as soon as possible we are told. Until that time, we cannot verify our own OSX support for MERGE.

Quote:
Originally Posted by JohnWilkes View Post
Graphs are Just wrong.
What does this mean? Please provide specific info, we cannot fix problems unless we are told that they exist and can trace the source. Thanx.

Quote:
Originally Posted by sofocused978 View Post
PT3 working on Merge yet?
Yes, but MERGE itself has many bugs they need to fix, these bugs are especially bad with tournaments. We expect a patch in 2-3 days from MERGE.

- TT
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Old 06-07-2012, 05:49 PM   #10128
JohnWilkes
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re: PokerTracker 3

Quote:
Originally Posted by JohnWilkes View Post
Graphs are Just wrong.
Wins are often show smaller then they are. $0.80 instead of actual win of $2.00
Wins are often reported as loses. -$0.80 instead of actual win of + $0.50
Loses are often reported bigger then they are, -$1.50 instead of actual lose of - $1.00

I play omaha , cash games.
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Old 06-07-2012, 06:07 PM   #10129
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re: PokerTracker 3

John,

Please attach some hands to a support ticket on our site - the more data we can have to test the quicker and more effective our next fix will be.
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Old 06-07-2012, 07:06 PM   #10130
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re: PokerTracker 3

Quote:
Originally Posted by JohnWilkes View Post
Wins are often show smaller then they are. $0.80 instead of actual win of $2.00
Wins are often reported as loses. -$0.80 instead of actual win of + $0.50
Loses are often reported bigger then they are, -$1.50 instead of actual lose of - $1.00

I play omaha , cash games.
Are you playing on MERGE? If so then this is a known bug caused by the new MERGE 6.0 software. We had to rush out support in less than 24 hours for MERGE, and there are numerous bugs in the MERGE client itself... this means it is going to take a few days to slowly work out all the details before support is flawless. If you are not playing on MERGE, then please send us your hand histories immediately so we can see if we can determine what the cause of your problem is. Thanx in advance...

- TT

Last edited by PokerTracker; 06-07-2012 at 07:11 PM.
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Old 06-08-2012, 12:15 AM   #10131
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re: PokerTracker 3

Yes, I am playing on Merge. ^
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Old 06-08-2012, 12:53 AM   #10132
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re: PokerTracker 3

More MERGE bugs to announce: We can confirm that the hand history folder is not operating properly in the new MERGE 6.0 client. According to sources at the MERGE Network a patch is expected within the next 48 hours that will solve this problem. PokerTracker 3 for OSX is expected to work properly once this update is released by MERGE. Hang tight OSX users, help is on the way!

- TT
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Old 06-08-2012, 09:41 AM   #10133
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re: PokerTracker 3

Strange thing on Merge yesterday played one session PT3 showed a $18.01 loss, Merge acct balance and real money ledger showed a 10.96 loss. The rake amt compared to rakeback received seemed off a bunch as well. I'll have to go back and check the other days I played after the software change.

Last edited by nyrugby; 06-08-2012 at 09:42 AM. Reason: missing word
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Old 06-08-2012, 12:25 PM   #10134
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re: PokerTracker 3

I just wanted to provide an update. I play on Merge on a Mac. They did release a 6.0 patch this morning and now HH's are saving on my computer and the HUD has popped up. Unfortunately, HH's are still reading wrong and so $$$$ won/loss is still inaccurate. According to PT3, I lost $9 on this last session, but according to Merge/my cashier, I finished up $24. Baby steps I suppose.
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Old 06-08-2012, 01:04 PM   #10135
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re: PokerTracker 3

There are a few MERGE bugs that remain, we are preparing a release that fixes these bugs now that the new patch from MERGE has been released. Expect this in a few hours.

- TT
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Old 06-08-2012, 01:44 PM   #10136
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re: PokerTracker 3

once all fixes/patches/whatever are up to date, do i need to adjust any of my PT3 settings in order for HUD to work? i'm running 3.13.6 and HUD won't work on MTT's for me (haven't played other formats), although it looks like hands are importing successfully.

Last edited by kidpoker406; 06-08-2012 at 01:46 PM. Reason: playing on MERGE obv
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Old 06-08-2012, 02:29 PM   #10137
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re: PokerTracker 3

Quote:
Originally Posted by kReATivE View Post
I just wanted to provide an update. I play on Merge on a Mac. They did release a 6.0 patch this morning and now HH's are saving on my computer and the HUD has popped up. Unfortunately, HH's are still reading wrong and so $$$$ won/loss is still inaccurate. According to PT3, I lost $9 on this last session, but according to Merge/my cashier, I finished up $24. Baby steps I suppose.
How does your HUD work aside from win/loss stats. Do the VPIP/PFR/3b stats work ok?
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Old 06-08-2012, 02:38 PM   #10138
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re: PokerTracker 3

Merge OSX PT3 player here, I'm having the same problem as many others (inaccurate win/loss amounts). I don't want to keep inaccurate data on my PT3 but I don't want to erase those sessions either. What do?

Should I keep those HH somewhere until Merge fixes this problem and import them later?

Thanks!
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Old 06-08-2012, 02:38 PM   #10139
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re: PokerTracker 3

Quote:
Originally Posted by kidpoker406 View Post
once all fixes/patches/whatever are up to date, do i need to adjust any of my PT3 settings in order for HUD to work? i'm running 3.13.6 and HUD won't work on MTT's for me (haven't played other formats), although it looks like hands are importing successfully.
We sugest you wait until the new patch is released today for PT3, there is a BUG caused by the new MERGE client hand history format that results in improper pot size calculation when you win a pot uncontested, the new patch will fix that.

As long as you don't make any changes to the hand history folder location, eveything should work without the need to make changes.

Quote:
Originally Posted by lucid75 View Post
How does your HUD work aside from win/loss stats. Do the VPIP/PFR/3b stats work ok?
Stats work ok, but as expressed above i sugest you wait until the new patch is released today otherwise your winnings will be incorrect.

- TT
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Old 06-08-2012, 02:45 PM   #10140
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re: PokerTracker 3

ATTENTION PLAYERS IN SPAIN:

We need your hand histories to help us create support for the new Spanish networks launched this week. Please contact us via PM on 2+2, or by creating a support ticket on the PokerTracker website if you can help. We need hand history folder locations and hand histories for all of the major poker rooms in Spain, such as 888.es, bwin.party.es, and PokerStars.es.

Thank you in advance!


- TT
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Old 06-08-2012, 03:14 PM   #10141
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re: PokerTracker 3

So the HUD is working for people on the new merge client? My HUD hasn't shown up at all.
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Old 06-08-2012, 03:23 PM   #10142
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re: PokerTracker 3

Quote:
Originally Posted by paul rizzo View Post
So the HUD is working for people on the new merge client? My HUD hasn't shown up at all.
PC or Mac? The Mac owners seem to be having more of an issue. My PC is working fine other than win/loss tracking mentioned ITT
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Old 06-08-2012, 03:28 PM   #10143
paul rizzo
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re: PokerTracker 3

Quote:
Originally Posted by nyrugby View Post
PC or Mac? The Mac owners seem to be having more of an issue. My PC is working fine other than win/loss tracking mentioned ITT
I'm on a PC
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Old 06-08-2012, 03:28 PM   #10144
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re: PokerTracker 3

Quote:
Originally Posted by paul rizzo View Post
So the HUD is working for people on the new merge client? My HUD hasn't shown up at all.
Tournament HUD will be available today.
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Old 06-08-2012, 07:25 PM   #10145
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re: PokerTracker 3

I'm still having issues with the new Lock Poker on the Revolution Network using my Mac. I can't even attempt to setup PT3. It doesn't give me the option to setup Revolution network. Is anyone else having any type of success with Lock Poker right now using PT3 (with a Mac)???
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Old 06-09-2012, 12:09 AM   #10146
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New PokerTracker 3 Beta AvaiIable NOW!!! Includes improved support for Merge 6.0 poker client patch that was released earlier today, including fixes for OSX and the addition of the Tournament HUD.

https://www.pokertracker.com/products/PT3/download.php

(typed at my WSOP Razz table - am I a good multitasker?)

-TT
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Old 06-09-2012, 03:27 AM   #10147
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re: PokerTracker 3

Quote:
Originally Posted by the_sergeant View Post
I'm still having issues with the new Lock Poker on the Revolution Network using my Mac. I can't even attempt to setup PT3. It doesn't give me the option to setup Revolution network. Is anyone else having any type of success with Lock Poker right now using PT3 (with a Mac)???
Please read this post from earlier in this thread.

--WhiteRider
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Old 06-09-2012, 12:10 PM   #10148
cambo47
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re: PokerTracker 3

After updating to 3.13.7 my hh and hud is working properly on a Mac, but the player summary under General tab is reporting incorrect amount won.
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Old 06-09-2012, 01:28 PM   #10149
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re: PokerTracker 3

Easiest way to fix my DB from the hands I played while the rake/pot numbers were messed up?
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Old 06-09-2012, 06:18 PM   #10150
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re: PokerTracker 3

You can remove the hands from the period in which the histories have errors using Database > Database Management > Purge.

The hands played before the latest Merge update have incorrect data (such as incorrect stack sizes) and these cannot be imported correctly. New hands should be correct and should import OK.

If Merge are able to provide you with correct versions of the histories then those should import too, but those with bad data will not import correctly.

--WhiteRider
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