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Old 02-02-2012, 07:54 PM   #9651
Randizzle
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
Attention PokerStars Players: We just released a new beta which will fix the bug in the PokerStars hand histories which mark the winner of the hand as the loser incorrectly. Although this is a PokerStars Bug, we thought it would be in the best interest if the PokerTracker community to create a patch on our end to help solve your problems. Please visit the PokerTracker home page to download the new Beta 3.11.9.

Due to the rules of this forum we cannot post a link to our home page - however that should not be too hard to figure out.


For those of you who played on PokerStars today, you must purge the sessions and reimport the hands to assure the correct data has been imported. Good luck!

- TT
Thank you for the update. Much appreciated.
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Old 02-02-2012, 08:02 PM   #9652
sovietcanuckistan
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
Attention PokerStars Players: We just released a new beta which will fix the bug in the PokerStars hand histories which mark the winner of the hand as the loser incorrectly. Although this is a PokerStars Bug, we thought it would be in the best interest if the PokerTracker community to create a patch on our end to help solve your problems. Please visit the PokerTracker home page to download the new Beta 3.11.9.

Due to the rules of this forum we cannot post a link to our home page - however that should not be too hard to figure out.


For those of you who played on PokerStars today, you must purge the sessions and reimport the hands to assure the correct data has been imported. Good luck!

- TT
Well that was quick. Thanks!
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Old 02-02-2012, 08:44 PM   #9653
3pidemic
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re: PokerTracker 3

Quote:
Originally Posted by YARR123 View Post
How does that work exactly (whats purge?)? Not very good with software :S
online poker players should be able to do this in no time. kind of sad that i dont know how think ive got the hang of it, although it seems PS is only sending me 200 hands...

meh
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Old 02-02-2012, 08:49 PM   #9654
bajoo
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re: PokerTracker 3

I have applied the patch 3.11.9 then purged today's session and then reimported today's hand histories but my winning hands still show up as losers. Any advice?
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Old 02-02-2012, 08:50 PM   #9655
you must e
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re: PokerTracker 3

I've purged my sessions from today, does this mean I can just re-import the HH that has already been saved?

Anyway, extremely quick turnaround from the PT3 team, fixing a bug that isn't their own! Thanks guys
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Old 02-02-2012, 08:58 PM   #9656
anttisa
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re: PokerTracker 3

Quote:
Originally Posted by you must e View Post
I've purged my sessions from today, does this mean I can just re-import the HH that has already been saved?

Anyway, extremely quick turnaround from the PT3 team, fixing a bug that isn't their own! Thanks guys
Updated to the newest beta. Still not working. Well some hands work fine while other hands has only losers.
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Old 02-02-2012, 10:52 PM   #9657
whatwonder
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re: PokerTracker 3

Are you going to continue to provide support for PT3 indefinitely after PT4 is officially released and for sale?
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Old 02-02-2012, 10:59 PM   #9658
hypergeometry
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re: PokerTracker 3

It doesn't work. Only in hands where all in was in the river. If it is preflop the bug continues.
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Old 02-03-2012, 12:59 AM   #9659
sangalla
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re: PokerTracker 3

Hello,

I want to have 2 type HUD stats for tournament. One for all hands and other one for "current tournament level blind only". For example, I want to know opponent's PFR for current blind level and his overall PFR.
Can you tell me how to do this?

I try to set it through:

Make two "group players" stats and then
Configure --> Configure HUD --> HUD options (check one of the filters)
but it seems like we have to choose either "stats from current blind tournament only" or "stats from the last 0 hands (0 for all)" for all of our stats. We can't choose both option for our group stats.

So I'm struggling how to set it up
Any Idea?
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Old 02-03-2012, 04:10 AM   #9660
PokerTracker
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re: PokerTracker 3

Quote:
Originally Posted by whatwonder View Post
Are you going to continue to provide support for PT3 indefinitely after PT4 is officially released and for sale?
Not indefinitely, but we will continue to support PT3 for a considerable time. I don't have an exact timeframe for that, but we supported PT2 for about 2 years after PT3 was released.


Quote:
Originally Posted by sangalla View Post
Hello,

I want to have 2 type HUD stats for tournament. One for all hands and other one for "current tournament level blind only". For example, I want to know opponent's PFR for current blind level and his overall PFR.
Can you tell me how to do this?

I try to set it through:

Make two "group players" stats and then
Configure --> Configure HUD --> HUD options (check one of the filters)
but it seems like we have to choose either "stats from current blind tournament only" or "stats from the last 0 hands (0 for all)" for all of our stats. We can't choose both option for our group stats.

So I'm struggling how to set it up
Any Idea?
That isn't possible - filters can't be applied to some stats but not others, as they are all requested from the database together.


--WhiteRider
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Old 02-03-2012, 04:14 AM   #9661
PokerTracker
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re: PokerTracker 3

Quote:
Originally Posted by hypergeometry View Post
It doesn't work. Only in hands where all in was in the river. If it is preflop the bug continues.
We realize that the fix in 3.11.9 doesn't work in all cases, and are checking that out.

PokerStars have now released an update which fixes this issue so new hands should import fine.

To correct your existing sessions which have missing results you will need to purge the affected sessions, and re-request the hands from PokerStars to re-import.

To purge, go to Database > Database Management, select the appropriate database and click Purge. Select the session(s) that you want to remove. You can select multiple sessions with control-click or shift-click.
To re-import the newly requested hands save them into a text file (e.g. use Notepad). Use Manual Import to read in the file you saved.

--WhiteRider
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Old 02-03-2012, 06:21 AM   #9662
YARR123
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re: PokerTracker 3

I downloaded to updated version, but it started doing it again, marking all showdowns as lost hands. I thought PS fixed it?
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Old 02-03-2012, 08:02 AM   #9663
PokerTracker
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re: PokerTracker 3

Our tests today show that the hand histories are now being written correctly. Are you still seeing errors in the hand histories?
Hands you already imported will not be corrected - you will need to purge them and re-request the affected hands from PokerStars and re-import them.

--WhiteRider
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Old 02-03-2012, 08:31 AM   #9664
oracle3001
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
Our tests today show that the hand histories are now being written correctly. Are you still seeing errors in the hand histories?
Hands you already imported will not be corrected - you will need to purge them and re-request the affected hands from PokerStars and re-import them.

--WhiteRider
Do you have to update the stars client again? Or was it a back-end problem?

Last edited by oracle3001; 02-03-2012 at 08:50 AM.
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Old 02-03-2012, 08:50 AM   #9665
PokerTracker
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re: PokerTracker 3

It's a server issue as far as I'm aware - I haven't seen a client update when I've restarted.

--WhiteRider
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Old 02-03-2012, 12:28 PM   #9666
YARR123
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re: PokerTracker 3

Turns out it was only one session on one table, and since then it's been fine.
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Old 02-03-2012, 01:15 PM   #9667
Kraada
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re: PokerTracker 3

If you purge the affected hands and email PokerStars support they can send you the properly formatted hands so that you can reimport them and have correct results in PT3.
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Old 02-03-2012, 02:26 PM   #9668
Rastar
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re: PokerTracker 3

i still, since a month, cant enter ur page, for this i cant update, my ip is blocked as i told u before.
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Old 02-03-2012, 02:47 PM   #9669
PokerTracker
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re: PokerTracker 3

Quote:
Originally Posted by Rastar View Post
i still, since a month, cant enter ur page, for this i cant update, my ip is blocked as i told u before.
Please send us a PM with your screen name and IP address so we can determine why you were blocked, and solve the problem for you. Thanks!

- TT
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Old 02-03-2012, 05:51 PM   #9670
sangalla
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re: PokerTracker 3

Quote:
Originally Posted by Rastar View Post
i still, since a month, cant enter ur page, for this i cant update, my ip is blocked as i told u before.
I got the some problems over and over. The server "greylisted" me many times. My problem is: I'm sharing IP with many people and some of them are spammers (I guess).

I solved this problem by asking the server to whetelisted me and then add my login page to "favourite list". I still got greylisted but it easy to ask whitelisted then.

Hope this help.
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Old 02-03-2012, 06:34 PM   #9671
you must e
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re: PokerTracker 3

Quote:
Originally Posted by Kraada View Post
If you purge the affected hands and email PokerStars support they can send you the properly formatted hands so that you can reimport them and have correct results in PT3.
I did this and it works perfectly. Stars sent me the history within an hour and my DB now shows winning hands. Thanks!
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Old 02-03-2012, 09:30 PM   #9672
joshmeyer
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
We realize that the fix in 3.11.9 doesn't work in all cases, and are checking that out.

PokerStars have now released an update which fixes this issue so new hands should import fine.

To correct your existing sessions which have missing results you will need to purge the affected sessions, and re-request the hands from PokerStars to re-import.

To purge, go to Database > Database Management, select the appropriate database and click Purge. Select the session(s) that you want to remove. You can select multiple sessions with control-click or shift-click.
To re-import the newly requested hands save them into a text file (e.g. use Notepad). Use Manual Import to read in the file you saved.

--WhiteRider
I did everything except the last step okay, i copied all my HH out of the email i recieved from PS, then saved it, and tried to manually import them and whenever i did i got this message

Invalid pot size/winnings for hand #74901754228 (Line #6715)

As well as this for the report...

Import complete. 0 hands in 1 file were imported. (200 errors, 0 duplicates)

For every single hand... any ideas?
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Old 02-04-2012, 05:32 AM   #9673
PokerTracker
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re: PokerTracker 3

Did you save the file as plain text using Notepad? If you save it using a word processor (WordPad, Word, etc) then it will include formatting information which will cause problems.

If you're using a Mac, follow these directions:

Under TextEdit -> Preferences go to the Open and Save tab.
Under Plain Text File Encoding change Saving files to Unicode (UTF-8).
Load the file into TextEdit
Click Format -> Make Plain Text (Cmd-Shift-T)
Save the file and close it (Cmd-S / Cmd-W)


Then you should be able to import the hands. By default TextEdit stores files in a kind of HTML format, called rich text format, that saves font style changes and other formatting.

Let us know if you have any problems! Also if you think you might be doing this often you might look into TextWrangler. It's free and much more powerful than TextEdit.

If you still can't get the hands to import please attach your text file to a support ticket on the PokerTracker website and we'll have a look at it for you.

--WhiteRider
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Old 02-04-2012, 08:47 AM   #9674
86suited
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re: PokerTracker 3

I cannot get into PT3, when i open it says configure postgreSQL database ( i done all this before and it worked fine up until yesterday ), when i hit connect with says

Unable to connenct to postgreSQL database: PT3_2012_02_01_123530Reason: Unable to login to database (PT3_2012_02_01_123530). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally before or while processing the request.

It wont allow to create a new one either so i cant use PT3 at all.
Can anyone help me with this ?
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Old 02-04-2012, 09:14 AM   #9675
PokerTracker
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re: PokerTracker 3

Click Start and type "services", and select "Services" from the list.
Do you see PostgreSQL in the list? Is it started? Can you start it?
If you continue to have problems please start a thread in the forum on the PokerTracker website where we'll be able to help you more directly.

--WhiteRider
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