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02-02-2012 , 11:09 AM
I'm assuming there will be a fix and no problem, but is it possible to delete hands and reimport them so our databases are ok?
02-02-2012 , 11:10 AM
same same
02-02-2012 , 11:12 AM
lol, ev graphs look funny now...
02-02-2012 , 11:38 AM
same problem here...
02-02-2012 , 12:12 PM
I thought it's only me, but seems like the problem is widespread. It's worth mentioning, that this bug applies only to hands that went to showdown. My non-sd seems fine.
02-02-2012 , 12:14 PM
02-02-2012 , 12:28 PM
It seems to be PokerStars bug:
02-02-2012 , 12:36 PM
Just playing a session at the moment and everytime I win a hand PT3 marks it as a losing hand.

I have already done all the housekeeping stuff within PT3 to no avail, will try downloading latest version I think I have 3.18 beta or something, but will try to download the latest version when I finish my session.

Has this happened to anyone before? if so how did they resolve it...
02-02-2012 , 12:42 PM
Yep im getting this as well playing PLO 6 max
02-02-2012 , 12:48 PM
Im getting the same problem, has Pokertracker said anything with regard to the PS issue?
02-02-2012 , 12:49 PM

looks like others are as well, seems to be a Pokerstars problem, scroll down to bottom of the page
02-02-2012 , 01:30 PM
Originally Posted by Kingandtheduck
Im getting the same problem, has Pokertracker said anything with regard to the PS issue?

This was just posted on our support forums minutes ago:

PokerStars made an internal change to their hand histories in the past few hours and by doing this introduced a bug where the hand history is listing the winning player and amount as losing the hand therefore PokerTracker is going to import these "winning" hands as losses (how they are defined in the buggy hand history).

PokerStars is aware of this problem and are working to get a fix out as soon as possible. In the mean time, please make sure that you are using the latest beta version, linked below so that you are ready for when PokerStars fixes the bug they introduced in their hand histories.

Best regards,


Additionally we should note that PokerStars has acknowledged that they are investigating the issue in this thread:
02-02-2012 , 01:39 PM
Checking in, this also just started happening to me. Couldn't find any answers on that link above.

Whats the GO?????
02-02-2012 , 03:55 PM
Strange how Hold'em M seems fine, and other software as well, why PT?
02-02-2012 , 03:59 PM
Anyone else's HUD not working on merge after update?
02-02-2012 , 04:24 PM
Anybody know if this issue is sorted yet.........and HHs ok again
02-02-2012 , 05:31 PM
Damn, started grinding cash recently and been trying to fix my showdown winnings. They sure as hell sucked this session!
02-02-2012 , 05:44 PM
Suffering the same problem here.
02-02-2012 , 05:47 PM
Sorry im tilted guys I could do with some advice.

This whole thing has me super tilted.
Waste of a day.

I tried tried to fix it (im a software noob) and lost my days HH.
I dont want to mess up my data if I am not able to fix it afterwards.

so, when will this be fixed, any idea? and how do I go about fixing my HH?
I have a copy of my HH in an e-mail from PS. NO idea what to do with it.

I only paid for PT at new year so its all greek to me when it comes to fixing crap.

any help would be appreciated because ive beeb wanting to play all day.
02-02-2012 , 05:55 PM
It seems to be PokerStars bug
If you request your hh's directly from them, they appear to be correct. Somebody at stars HQ for the high jump!
02-02-2012 , 07:11 PM
How do I delete the session of today ?
02-02-2012 , 07:26 PM
Ran into a problem today which I can't quite figure out and Google has provided no help.

All my $$ HHs are being reported as losing regardless of the outcome of the pot. I'll watch myself take down the pot, but then the amount I should have won flashes up red. It shows up accordingly in the session history and as well on the graph.

Any ideas? I was reviewing after and it kinda defeats the point if everything shows up as a loser!

Hopefully this is somewhat clear, not sure how much more info I can give. I'm using v3.11.7 beta.
02-02-2012 , 07:36 PM
Attention PokerStars Players: We just released a new beta which will fix the bug in the PokerStars hand histories which mark the winner of the hand as the loser incorrectly. Although this is a PokerStars Bug, we thought it would be in the best interest if the PokerTracker community to create a patch on our end to help solve your problems. Please visit the PokerTracker home page to download the new Beta 3.11.9.

Due to the rules of this forum we cannot post a link to our home page - however that should not be too hard to figure out.

For those of you who played on PokerStars today, you must purge the sessions and reimport the hands to assure the correct data has been imported. Good luck!

- TT
02-02-2012 , 07:48 PM
How does that work exactly (whats purge?)? Not very good with software :S