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Old 01-10-2012, 09:25 PM   #9526
djdecide
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re: PokerTracker 3

my mac version of PT3 3.11.7 is not working, always show this error message:

"Unable to create PostgreSQL database: PT3_2012_01_11_011904
Reason: Unable to login to database (template1). Reason: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.5432"? "

I tried to uninstal/reinstal the PT3, also the posgresql but its didnt resolve this problem.
I cant use my mac (and macPT3) about 3 month, and just realize this problems now.Before that its working perfectly.
Pls help me!
Chhers:Matt
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Old 01-10-2012, 09:52 PM   #9527
omega man
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re: PokerTracker 3

ok i take it your working overtime on the memory grabber.
When will the next patch be out to fix this problem, as i think you are going to get alot of queries i would think.
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Old 01-11-2012, 01:57 AM   #9528
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Quote:
Originally Posted by omega man View Post
ok i take it your working overtime on the memory grabber.
When will the next patch be out to fix this problem, as i think you are going to get alot of queries i would think.

We are not getting as many queries as you may suspect, because BETA 3.11.7 was released early to support the planned PolerStars change. The memory grabber problem is a separate issue, the memory grabber is a convenient tool - but it is not a mandatory tool to play and use a HUD on stars.

With that said, we are already working on an fix to support the memory grabber issue, it will be released once we are complete with testing
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Old 01-11-2012, 08:28 AM   #9529
djdecide
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re: PokerTracker 3

Quote:
Originally Posted by djdecide View Post
my mac version of PT3 3.11.7 is not working, always show this error message:


"Unable to create PostgreSQL database: PT3_2012_01_11_011904
Reason: Unable to login to database (template1). Reason: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.5432"? "




I tried to uninstal/reinstal the PT3, also the posgresql but its didnt resolve this problem.
I cant use my mac (and macPT3) about 3 month, and just realize this problems now.Before that its working perfectly.
Pls help me!
Chhers:Matt
Anyone pls help me resolve this problem cause i cant do that already...
pls help me!
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Old 01-11-2012, 09:43 AM   #9530
Kraada
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re: PokerTracker 3

Quote:
Originally Posted by djdecide View Post
my mac version of PT3 3.11.7 is not working, always show this error message:

"Unable to create PostgreSQL database: PT3_2012_01_11_011904
Reason: Unable to login to database (template1). Reason: could not connect to server: No such file or directory Is the server running locally and accepting connections on Unix domain socket "/tmp/.s.PGSQL.5432"? "

I tried to uninstal/reinstal the PT3, also the posgresql but its didnt resolve this problem.
I cant use my mac (and macPT3) about 3 month, and just realize this problems now.Before that its working perfectly.
Pls help me!
Chhers:Matt
This error implies that PostgreSQL is not running properly. Try to start the service from the Applications -> PostgreSQL 8.4 folder - it will likely fail. When it does, open up Console and tell me what the error message you find there is - that will give us a lot more information about why the server is not able to start.
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Old 01-11-2012, 02:46 PM   #9531
richlynx
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re: PokerTracker 3

I have updated my tracker and every thing else

Now it just say

The Hud was unable to connect to the configured databases

Help please
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Old 01-11-2012, 05:09 PM   #9532
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re: PokerTracker 3

Quote:
Originally Posted by *TT* View Post
We are not getting as many queries as you may suspect, because BETA 3.11.7 was released early to support the planned PolerStars change. The memory grabber problem is a separate issue, the memory grabber is a convenient tool - but it is not a mandatory tool to play and use a HUD on stars.

With that said, we are already working on an fix to support the memory grabber issue, it will be released once we are complete with testing
Quote:
Originally Posted by omega man View Post
ok i take it your working overtime on the memory grabber.
When will the next patch be out to fix this problem, as i think you are going to get alot of queries i would think.

PokerTracker 3 BETA 3.11.8 was just released, it includes the fix for the PokerStars Memory Grabber problem. If you play on PokerStars, please upgrade to this BETA to assure your workflow is uninterrupted.

For those of you who disabled the memory grabber, it is safe to use the memory grabber once again once you install this update.
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Old 01-11-2012, 05:39 PM   #9533
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re: PokerTracker 3

I was on v3.10 for a couple days, it recorded all my hands up until the last session of 1160 hands. I updated to v3.11.7 then .8. I played all day yesterday and my PokerTracker graph stop at 1160 hands. Is there a way to update this to show my latest stats?
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Old 01-11-2012, 06:08 PM   #9534
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re: PokerTracker 3

Quote:
Originally Posted by mindraider View Post
I was on v3.10 for a couple days, it recorded all my hands up until the last session of 1160 hands. I updated to v3.11.7 then .8. I played all day yesterday and my PokerTracker graph stop at 1160 hands. Is there a way to update this to show my latest stats?
Did PokerTracker report it was importing the hands yesterday and today? If not, please run a manual import on your Processed folder - you can find the folder location on the Auto Import --> Preferences tab. That is where all of the processed hand histories go and if the hands were not imported running the manual import on that directory should get them into PT3 for you.

- Kraada
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Old 01-11-2012, 06:24 PM   #9535
mindraider
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re: PokerTracker 3

Do I import from File or Directory? I can see the Processed folder and the dates I played on. I selected the date and after that it said something about House Keeping. I said okay and then it said something like vacuuming. This didn't sound good so I immediately cancelled it.

Please clarify.

Also, why do I need to manually import when I select "Begin Auto Import" before I start a new session?

Edit: I just manually imported yesterday and today. Nothing has updated on the graph. It only shows about 6-7 hands on each day. Help?

Last edited by mindraider; 01-11-2012 at 06:32 PM.
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Old 01-11-2012, 07:01 PM   #9536
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re: PokerTracker 3

Then please attach those files to a support ticket on our website and we'll look into what could be going wrong for you further.
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Old 01-12-2012, 05:56 AM   #9537
TxOutlawz
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re: PokerTracker 3

Seems I cant get pt3 to work for intertops poker which is part of the cake skin.

2012/01/12 03:55:31: Auto-Import beginning
2012/01/12 03:55:31: Cake: Starting auto-import.
2012/01/12 03:55:31: Cake: Found 0 files to monitor.
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Old 01-12-2012, 07:46 AM   #9538
richlynx
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re: PokerTracker 3

Quote:
Originally Posted by richlynx View Post
I have updated my tracker and every thing else

Now it just say

The Hud was unable to connect to the configured databases

Help please
i have downloaded v3.11.8 still not working

im getting this now also:2012/01/12 11:39:01: bad allocation(Line #8499)


Plz help
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Old 01-12-2012, 07:48 AM   #9539
RileyReeves
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re: PokerTracker 3

Hi Kraada,

I have recently updated PokerStars, and I could not use PT3 ever since. It seemed like the hands are not properly imported and there aren't stats appearing on PS. Please help!
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Old 01-12-2012, 07:58 AM   #9540
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re: PokerTracker 3

Alright I have downloaded the 3.11.8 beta and the problem is fixed. Thanks
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Old 01-12-2012, 04:11 PM   #9541
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re: PokerTracker 3

I gotta tell you I am disappointed that it's been more than a month and two updates after I pointed out the code for importing knockout bounties in PS history audits and that bug hasn't been fixed and in my mind looks as a very easy fix.

Never mind the ability of importing tourney types through the audits which should also be fixed in my view.
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Old 01-12-2012, 04:21 PM   #9542
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re: PokerTracker 3

Quote:
Originally Posted by leviathan74 View Post
I gotta tell you I am disappointed that it's been more than a month and two updates after I pointed out the code for importing knockout bounties in PS history audits and that bug hasn't been fixed and in my mind looks as a very easy fix.

Never mind the ability of importing tourney types through the audits which should also be fixed in my view.
Did you submit a support ticket for this, or was this requested via a post? If we know where to look, we can investigate.
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Old 01-12-2012, 04:41 PM   #9543
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re: PokerTracker 3

No, I didn't send a support ticket, but I reported the code for bounties and you told me it was going to be fixed. Also, like I said, it would awesome if tourney types could be imported through history audits.

Here are the relevant posts:

https://forumserver.twoplustwo.com/sh...postcount=9288

https://forumserver.twoplustwo.com/sh...postcount=9289

https://forumserver.twoplustwo.com/sh...postcount=9294

https://forumserver.twoplustwo.com/sh...postcount=9296
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Old 01-12-2012, 04:49 PM   #9544
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re: PokerTracker 3

Quote:
Originally Posted by leviathan74 View Post
No, I didn't send a support ticket
I have asked WhiteRider to respond at his earliest convenience with a status report for you.


PS: In the future a support ticket as requested by WhiteRider here would be your best bet, it is much easier for us to track issues such as this when the request is not in a forum post. thanx in advance!
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Old 01-12-2012, 06:12 PM   #9545
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re: PokerTracker 3

Yeah, I don't want to pin this whiterider because he's always been very responsive and very accommodating with any sort of demand I ve made.

What I understood from his answer was that my feedback had gone to the development team and they had responded that the bounty code was going to be fixed.
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Old 01-12-2012, 06:38 PM   #9546
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re: PokerTracker 3

Quote:
Originally Posted by leviathan74 View Post
Yeah, I don't want to pin this whiterider because he's always been very responsive and very accommodating with any sort of demand I ve made.

What I understood from his answer was that my feedback had gone to the development team and they had responded that the bounty code was going to be fixed.
WhiteRider is the person who manages the bug list for the development team, that is why he is the best person suited to respond. He will be with you when he gets back to work (he is located in Europe).

- TT
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Old 01-13-2012, 01:51 AM   #9547
TxOutlawz
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re: PokerTracker 3

2012/01/12 23:47:39: Auto-Import beginning
2012/01/12 23:47:39: Cake: Starting auto-import.
2012/01/12 23:47:39: Merge: Starting auto-import.
2012/01/12 23:47:39: Cake: Found 0 files to monitor.
2012/01/12 23:47:39: Merge: Found 0 files to monitor.


Still showing up and I have uninstalled and reinstalled it several times. No clue on whats going on. I used PT3 a couple days ago on CakePoker but its not letting me in Intertops
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Old 01-13-2012, 04:24 AM   #9548
TxOutlawz
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re: PokerTracker 3

Nevermind I figured it out.
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Old 01-13-2012, 04:44 AM   #9549
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re: PokerTracker 3

Quote:
Originally Posted by richlynx View Post
i have downloaded v3.11.8 still not working

im getting this now also:2012/01/12 11:39:01: bad allocation(Line #8499)

Plz help
Please attach the hand history file which gives this error to a support ticket on the PokerTracker website so that we can see what is going on.


leviathan74 - that is in our system to be addressed. I will talk to the developer it is assigned to and see if I can find out when this is likely to be done. Tournament support is being extended further in PT4 and I expect this will be part of that.
EDIT: One further thing: the audit file example I have doesn't specify that the payments are for bounties, so I'm not sure exactly how we'll be able to handle this. If you have an example which does specify that please do attach it to a support ticket and I'll pass that on to the development team too. When we're adding new functionality like this having examples really helps.


--WhiteRider
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Old 01-13-2012, 06:59 AM   #9550
Enuff
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re: PokerTracker 3

I am getting the same message with HEM 2 AND PT3 its sayingHEM can't connect to the postresql database serve. This will try to help find a solution, but it does not help find any kind of solution. Can anyone help? These are the free trials.

Thanks
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