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Old 01-09-2012, 05:37 PM   #9501
PokerTracker
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re: PokerTracker 3

Quote:
Originally Posted by nyrugby View Post
I guess I didn't ask the question clearly enough. I understand if you bought PT3 after June you get a free upgrade to PT4 when it comes out, correct? If I purchase the upgrade to the full version from the micro version of PT3 would I also get the upgrade to PT4? Or is this something you haven't decided yet?

If you purchased PT3 Micro after June 10th and you also purchase an upgrade to PT3 Full, then you will automatically earn a free upgrade to PT4.

If however you purchased PT3 Micro prior to June 10th, and then upgraded to PT3 Full Version (unrestricted stakes), then you will need to also purchase PT4 Micro to get the free upgrade to PT4 Full Version.

The options will be automated while you are logged in to the PokerTracker website during your purchase to help simplify your upgrade after PokerTracker 4 is commercially released.

- TT
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Old 01-09-2012, 05:37 PM   #9502
itaba
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re: PokerTracker 3

Update to last version and now working the hud, but dont work for watch hands so whats going to happen?
i purchase the add on to omaha full a week ago, but the holdem is from a year ago so i can update in the future to PT4?
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Old 01-09-2012, 06:48 PM   #9503
Rastar
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re: PokerTracker 3

i can't pm, as i never posted here, just reading
i still cant access, two times i was downloading it but stopped at 1%and 9%.
Now it says again Http 403 prohibido(forbidden)

Could it have something to do with that acces violation, i told before, i got on my PT??

Last edited by Rastar; 01-09-2012 at 06:57 PM.
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Old 01-09-2012, 06:53 PM   #9504
you must e
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re: PokerTracker 3

Quote:
Originally Posted by itaba View Post
Update to last version and now working the hud, but dont work for watch hands so whats going to happen?
i purchase the add on to omaha full a week ago, but the holdem is from a year ago so i can update in the future to PT4?
On OSX 10.6 I had the same problem. I fixed it by upgrading to 3.11.7 BETA.
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Old 01-09-2012, 08:20 PM   #9505
cristi13
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
After researching, we have determined that this issue may not be a result of our servers, we do not store a greylist of IPs. To help us determine what may be the source your greylisting, please send us a PM with a screen capture showing the message. It may be due to a third party tool or your ISP... a screen capture is the first step in tracing the source of your issue.
Hey, thank you very much, it seems i can acces the site now.
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Old 01-09-2012, 08:22 PM   #9506
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re: PokerTracker 3

Quote:
Originally Posted by Rastar View Post
i can't pm, as i never posted here
Please post your last 3 digits of your IP address, that will help us determine the cause of your problem. Thanks in advance.
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Old 01-09-2012, 08:36 PM   #9507
madjimmo
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re: PokerTracker 3

Stars have released a new update in the past couple of days and it's causing no hand / tourney histories to be imported and no HUD. Using v3.11.6 beta. Any ideas?
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Old 01-09-2012, 08:46 PM   #9508
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re: PokerTracker 3

Quote:
Originally Posted by madjimmo View Post
Stars have released a new update in the past couple of days and it's causing no hand / tourney histories to be imported and no HUD. Using v3.11.6 beta. Any ideas?
The answer is just a few posts above your question. Please upgrade to the latest beta, and disable the Memory Grabber in the PokerStars Import Configuration page. Follow the PokerStars Import Configuration guide found at the PokerTracker website for more information. Good luck!
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Old 01-09-2012, 08:47 PM   #9509
madjimmo
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
The answer is just a few posts above your question. Please upgrade to the latest beta, and disable the Memory Grabber in the PokerStars Import Configuration page. Follow the PokerStars Import Configuration guide found at the PokerTracker website for more information. Good luck!
Ah sorry for spamming then, couldn't find it with google and forum search, cheers.
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Old 01-09-2012, 09:13 PM   #9510
Rastar
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re: PokerTracker 3

thank u very much for ur help. I went to a cibercafe to download the installer. Installing it, my PT works again.
I also think that with the new version, it tried to import omaha hands, couldnt, but let it go. At least i dont receive those access violation flags anymore.
Maybe like this, i will be able to enter Pokertracker site soon again .
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Old 01-09-2012, 09:16 PM   #9511
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re: PokerTracker 3

Quote:
Originally Posted by newrat View Post
Okay, so I was here earlier with the PS hands not importing issue. I fixed the issue as discussed above by downloading the latest update and deselecting the memory grabber checkbox.

However, before fixing the problem I played some hands at the tables without the HUD. I then didn't play for an hour or so, fixed the issue and played again. Hands from my second session have imported fine, but those from the first session are unaccounted for. I did some digging and see that the text files from the first session have been moved from the PS folder to the PT3 processed folder. How do I get PT3 to recognise that it has not imported the data from these?
I see you commented again but didn't address my issue. Just posting again in case you missed it.
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Old 01-09-2012, 09:52 PM   #9512
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re: PokerTracker 3

Quote:
Originally Posted by newrat View Post
Okay, so I was here earlier with the PS hands not importing issue. I fixed the issue as discussed above by downloading the latest update and deselecting the memory grabber checkbox.

However, before fixing the problem I played some hands at the tables without the HUD. I then didn't play for an hour or so, fixed the issue and played again. Hands from my second session have imported fine, but those from the first session are unaccounted for. I did some digging and see that the text files from the first session have been moved from the PS folder to the PT3 processed folder. How do I get PT3 to recognise that it has not imported the data from these?
We didnt see your post earlier. Please try to manually import the text hand histories that are stored in the processed folder from the first session. The issue you describe above should not be associated with the Memory Grabber problem as long as you had PokerStars save your hand histories to your hard drive while playing, please let us know manually importing the lost session does not work by submitting a support ticket on our website. Good luck!

- TT
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Old 01-09-2012, 11:15 PM   #9513
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re: PokerTracker 3

Quote:
Originally Posted by PokerTracker View Post
We didnt see your post earlier. Please try to manually import the text hand histories that are stored in the processed folder from the first session. The issue you describe above should not be associated with the Memory Grabber problem as long as you had PokerStars save your hand histories to your hard drive while playing, please let us know manually importing the lost session does not work by submitting a support ticket on our website. Good luck!

- TT
I had PS saving my HH to my hard drive all along, but for some reason PT3 moved the text file into its processed folder, but didn't actually import the data. Anyway, I managed to fix it by manually importing the lost session as you suggested. Normality has been restored. Thanks!
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Old 01-10-2012, 08:48 AM   #9514
LedZep
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re: PokerTracker 3

Hello, my Poker Tracker 3 HUD suddenly stopped working. It just won't display the HUD at any of my tables (cash games or tournaments). It's been working just fine up until this morning and I haven't adjusted any settings or anything.
Under the 'Import Status' in PT3, I notice that it says "PokerStars: found 0 files to monitor" even though I'll be playing at 4 tables. I don't know if this normal or not but I suspect it may have something to do with my problem. Can somebody please help me as I rely on my HUD a lot while playing poker.

Last edited by LedZep; 01-10-2012 at 08:55 AM.
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Old 01-10-2012, 10:30 AM   #9515
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re: PokerTracker 3

LedZep,

Please update to our latest beta version of PT3 - 3.11.7, available on our website's download page. That version will work properly with the latest PokerStars update.
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Old 01-10-2012, 11:07 AM   #9516
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re: PokerTracker 3

Quote:
Originally Posted by Kraada View Post
LedZep,

Please update to our latest beta version of PT3 - 3.11.7, available on our website's download page. That version will work properly with the latest PokerStars update.
Okay, I have downloaded and installed version 3.11.7. I'm still having the same issue. The little PT3 symbol on my tables isn't there. I think I may have screwed with the files.

Hand History Directory in Poker Tracker 3:

C:\Users\Shane\AppData\Local\PokerStars\HandHistor y\


In PokerStars; Options > Hand History Options > Where to save:

C:\Users\Shane\Documents\rlyBADplayer\


Move Possessed Files To:

C:\Program Files (x86)\PokerTracker 3\Processed



Is there anything out of the ordinary here? BTW, I have Windows 7.
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Old 01-10-2012, 11:10 AM   #9517
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re: PokerTracker 3

can you post here an exact link, where I can get the update. I bought PT3 just before New Year and never updated it and I can't seem to find it
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Old 01-10-2012, 11:52 AM   #9518
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re: PokerTracker 3

Ok, so I downloaded the new update, installed it and it seems that it is importing hands properly. However HUD doesn't work :/ How to fix this?
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Old 01-10-2012, 12:14 PM   #9519
AbsolutPeche
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re: PokerTracker 3

I have version 3.11.7beta and have disable memory grabber from the pokerstars import section.

My HUD is still not activated.

Please can someone advise what I need to do. I have looked through all the responses so far and still can't work it out.

Thanks,

Peche.
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Old 01-10-2012, 01:13 PM   #9520
omega man
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re: PokerTracker 3

i can get my hud working when i start at the tables,but i cannot get observed hands or hud to work before i start to play,i have downloaded 3.11.7 beta
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Old 01-10-2012, 01:26 PM   #9521
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re: PokerTracker 3

Quote:
Originally Posted by LedZep View Post
Okay, I have downloaded and installed version 3.11.7. I'm still having the same issue. The little PT3 symbol on my tables isn't there. I think I may have screwed with the files.

Hand History Directory in Poker Tracker 3:

C:\Users\Shane\AppData\Local\PokerStars\HandHistor y\


In PokerStars; Options > Hand History Options > Where to save:

C:\Users\Shane\Documents\rlyBADplayer\


Move Possessed Files To:

C:\Program Files (x86)\PokerTracker 3\Processed



Is there anything out of the ordinary here? BTW, I have Windows 7.
Yes, you want your Hand History Directory in PT3 to be set to: C:\Users\Shane\Documents\rlyBADplayer\ - that should fix things.

Quote:
Originally Posted by pavels4444 View Post
can you post here an exact link, where I can get the update. I bought PT3 just before New Year and never updated it and I can't seem to find it
Per your request here is the link.

Quote:
Originally Posted by pavels4444 View Post
Ok, so I downloaded the new update, installed it and it seems that it is importing hands properly. However HUD doesn't work :/ How to fix this?
Do you have PokerStars set to Play in English?

Quote:
Originally Posted by AbsolutPeche View Post
I have version 3.11.7beta and have disable memory grabber from the pokerstars import section.

My HUD is still not activated.

Please can someone advise what I need to do. I have looked through all the responses so far and still can't work it out.

Thanks,

Peche.
Are the hands importing into PT3 for you?

Quote:
Originally Posted by omega man View Post
i can get my hud working when i start at the tables,but i cannot get observed hands or hud to work before i start to play,i have downloaded 3.11.7 beta
The memory grabber not working due to the PokerStars software upgrade is a known issue that will be fixed in our next release.

- Kraada
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Old 01-10-2012, 04:18 PM   #9522
lowanizer
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re: PokerTracker 3

Hello,

I'm trying to think of a way to make the hud display data not older than a X months.

My guess is that I could create a new data base every two months and populate it with
my last hand histories.

Is this the best way to do it?

PS. Does creating a new data base every time makes me lose more than just the info
that is in the hand histories themselves (like the notes on players, the hud config?)?
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Old 01-10-2012, 04:42 PM   #9523
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re: PokerTracker 3

lowanizer,

That would work, however the data on notes taken in PT3 are stored in the database so you would need to backup and restore Aggregated Notes into your new database to keep your notes.

- Kraada
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Old 01-10-2012, 04:56 PM   #9524
syl3
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re: PokerTracker 3

Finally my HUD started but it only displayed the PT logo on the tables, nothing else.

It seems like the update came with a blank PT3hud profile, so i had to restore default.

Hope this helps.
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Old 01-10-2012, 05:19 PM   #9525
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re: PokerTracker 3

Quote:
Originally Posted by syl3 View Post
Finally my HUD started but it only displayed the PT logo on the tables, nothing else.

It seems like the update came with a blank PT3hud profile, so i had to restore default.

Hope this helps.

Syl3 - you issue is unique from the others discussed above because you are updating from a very very very old version of PokerTracker 3. Please contact us directly via our website's support system, we will be happy to help guide you to success. We cannot properly support you via this thread, you will require a personalized experience with our support team. Good luck!
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