Originally Posted by PokerTracker
If either of you have 3.11.7 and the import is not working please restart PT3 with the Logging Enabled link on your Start menu, reproduce the problem and create a support ticket on our website containing the hands you cannot import and a PokerTracker.log file (it's located in the C:\Program Files (x86)\PokerTracker 3\ folder and may look like a text file called PokerTracker). Then please PM us the ticket number so that we can look into this issue ASAP. We are able to reproduce the Memory Grabber problem but we are not seeing any trouble importing hand histories on our end.
I found out that the Pokerstars update is breaking things so i did not install it on my desktop, only on the laptop.
Opened the old version and everything was working fine.
However now that i updated PT3 from 3.00 to 3.11, i am experiencing the same problem as reported above, even with Memory Grabber disabled. I start the monitor and the hud, but it won't display anything and the graph does not get updated. This is still with the old Pokerstars software.
Upon investigation, the hands are getting imported, but they are not displayed in the stats. When i try to go to Database Management > Export i can see the latest session, but when i check the Graph and Sessions tabs, it will only dispaly the session that i played before i updated PT3.
Looking more closely, the problem seems to come from the fact that before i updated PT3 the limits were named differently. What was before "$0.02 USD NL" is now "$0.02 NL"
So if i update the filter to include both limits, the graph is now ok.
But the HUD still won't start on PT3 3.11, with either version of the pokerstars software.
I will try to log a session and submit a ticket.