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Old 09-17-2008, 07:28 PM   #5301
Babalatexi
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Today, for the 2nd time, it seems as if my Eurobet (Ongame) database got deleted (or well, the name stays but all the hh's are gone and the filze size bcomes minimal) which cause PT3 to miss maybe 30-100 hands. Oh well, but a more worrying thing is that when I now go to the Cash Games tab and "General", I get the following red text:" Unable to login to database (PT3 DB). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally or while processing the request." I haven't touched anything since I know nothing about databases. Any idea what could cause this and how to fix it?
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Old 09-17-2008, 11:46 PM   #5302
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Ringo View Post
I've been a long time PT user, upgraded to PT3 when it came out, and not had any problems, apart from the odd niggle.

Today, PT3 has started "hiding". I load it up, but it doesn't show in system tray or desktop. There's no splash screen displayed (had it hang on there a few times, but this problem is different).

When I try to load it again, it says it's already running, and this is confirmed by task manager - showing under processes but not applications. Any thoughts as to why?
This exact thing is happening to me now. If I kill the process and try to rerun it, the same thing happens.
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Old 09-18-2008, 09:08 AM   #5303
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Babalatexi View Post
Today, for the 2nd time, it seems as if my Eurobet (Ongame) database got deleted (or well, the name stays but all the hh's are gone and the filze size bcomes minimal) which cause PT3 to miss maybe 30-100 hands. Oh well, but a more worrying thing is that when I now go to the Cash Games tab and "General", I get the following red text:" Unable to login to database (PT3 DB). Reason: server closed the connection unexpectedly This probably means the server terminated abnormally or while processing the request." I haven't touched anything since I know nothing about databases. Any idea what could cause this and how to fix it?
Try restarting the database server: Start --> Programs --> PostgreSQL --> Start Services and see if that helps.

Quote:
Originally Posted by CubicZirconia View Post
This exact thing is happening to me now. If I kill the process and try to rerun it, the same thing happens.
Open C:\Program Files\PokerTracker 3\Data\Config\PokerTracker.cfg in notepad and change the line: "MinimizeToTray=Y" to "MinimizeToTray=N".

If this doesn't resolve your problem under the [WindowInfo] section change "MainMaximized" to N, and set MainPos to something like "10,10" and MainSize to "800,600", so it would look like this:

[WindowInfo]
MainMaximized=N
MainPos=10,10
MainSize=800,600

and see if that helps.

If none of this helps, please enable logging by editing that same .cfg file and changing Logging=N to Logging=Y and save and restart PT3 and then give it 5 minutes to attempt to appear. If it doesn't, then submit the PokerTracker.log file (located in the PT3 root directory, not the log subdirectory) to a support ticket and reference your post and we will look into it further at that time.
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Old 09-18-2008, 12:38 PM   #5304
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Kraada View Post
Try restarting the database server: Start --> Programs --> PostgreSQL --> Start Services and see if that helps.
I did what I always do and restarted the computer and that seemed to fix it ;x. But I guess I can try that if the problem occurs agains.
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Old 09-18-2008, 12:46 PM   #5305
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Babalatexi View Post
I did what I always do and restarted the computer and that seemed to fix it ;x. But I guess I can try that if the problem occurs agains.
Restarting the computer should restart the database server as well. But just restarting the server takes less time and is much less annoying . . .
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Old 09-19-2008, 10:46 AM   #5306
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

While installing beta 17 today:



Known false positive?

edit: in the ongame-handgrabber-thread people have it too, so I think Avira is making a mistake.

Last edited by Jehaim; 09-19-2008 at 11:00 AM.
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Old 09-19-2008, 12:23 PM   #5307
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Yes, we've been seeing more false positives of this sort lately.

Please let your anti-virus know this is a false positive and tell it to ignore this "virus".
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Old 09-20-2008, 01:11 PM   #5308
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

You guys get the time stamps wrong.

[img]http://www.*********************/uploads/9b6442ae94.jpg[/img]

OnGame has a later server time than IPoker and the OnGame hands were ALL played after the IPoker hands, yet PT gets it the other way around.
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Old 09-20-2008, 04:16 PM   #5309
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

PT3 should be working out the local time that you actually played the hands. If it's not working it out correctly, please attach one of the hand histories to a ticket on the Support system and tell us what local time you actually played it, and what time zone you're in, etc.
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Old 09-20-2008, 11:09 PM   #5310
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I get random pure virtual call errors when I'm autoimporting and using the HUD, this kills PT3. Any ideas how I can solve this?
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Old 09-21-2008, 05:05 AM   #5311
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

What version of PT3 are you using? I haven't seen any pure virtual errors for ages now..
If you're not using Beta 17, please update.
Download and install PT3.
Beta 17 release notes.
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Old 09-21-2008, 08:48 AM   #5312
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
What version of PT3 are you using? I haven't seen any pure virtual errors for ages now..
If you're not using Beta 17, please update.
I'm using Beta 17.
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Old 09-21-2008, 08:55 AM   #5313
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

so the new beta is gonna come out today?

hows the transluency issue going?

Pls add a "last number of hands" to the graph filter

How come daily session result graphs both in the winnings and the session tab are incorrect almost always?

When will we have stacksizes and the waiting list option as welll as faster servers in the table tracker?

I hope the HUD lags and crashes will be fixed too
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Old 09-21-2008, 10:58 AM   #5314
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

oh and i want to be able to see the MT ratio in the General tab too
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Old 09-21-2008, 12:33 PM   #5315
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Are you guys aware of this bug (trying to graph in BBs rather than $); yes, I have housekept etc.?

[img]http://www.*********************/uploads/7c657f1929.jpg[/img]
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Old 09-21-2008, 01:41 PM   #5316
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

mmmmm, the beta?
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Old 09-21-2008, 02:16 PM   #5317
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by fretelöo View Post
Are you guys aware of this bug (trying to graph in BBs rather than $); yes, I have housekept etc.?

[img]http://www.*********************/uploads/7c657f1929.jpg[/img]


I get this same error as well.
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Old 09-21-2008, 04:23 PM   #5318
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

lol, next beta expected within 2 days
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Old 09-21-2008, 05:06 PM   #5319
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

A bug related to the graphs has been fixed for the next release, but I'm not sure exactly what the issue was.

Please enable logging, reproduce the problem and submit your PokerTracker.log file to the
Support system , and attach that image too.
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Old 09-21-2008, 07:03 PM   #5320
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Yes, the bug with the BB/hands graph when filters were active has been fixed for the next Beta.
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Old 09-22-2008, 11:32 AM   #5321
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

pretty gay its delayed but meh.

Pls add an option to chose in whcih database to import in the manual import. sucks that you always have to switch databases
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Old 09-23-2008, 01:39 PM   #5322
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

party poker updated, pt3 needs updating to.
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Old 09-23-2008, 01:46 PM   #5323
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Sorry White, where is the new beta?
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Old 09-23-2008, 02:15 PM   #5324
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

The new beta is still on schedule for release later today.
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Old 09-23-2008, 02:18 PM   #5325
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Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I've reinstalled my PT3. I've saved Data directory. How can I get back my old stats, reports, filters andof course HUD?
Is it possible or do I need start from begining?
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