Two Plus Two Publishing LLC Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > >

Poker Software Poker-related software official support, e.g., poker trackers, solvers, equity calculators.

Closed Thread
 
Thread Tools Display Modes
Old 09-04-2008, 10:16 AM   #5226
Babalatexi
adept
 
Babalatexi's Avatar
 
Join Date: May 2007
Location: Kuala Lumpur
Posts: 911
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

A probelm with the Ongame HUD is that while I 2-table, the 2nd table often (the one I open later) shows the stats but you can't move them/pop-up stats don't pop up so basically they're static. So while they work and seem to update, for some reason I can't manage them on the table.
Babalatexi is offline  
Old 09-04-2008, 10:31 AM   #5227
§437 Nr. 3
veteran
 
§437 Nr. 3's Avatar
 
Join Date: Jan 2008
Location: Schland
Posts: 2,098
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

oh and removing an alias is freezing PT3
§437 Nr. 3 is offline  
Old 09-04-2008, 11:04 AM   #5228
Kraada
See our Commercial Software thread
 
Join Date: May 2005
Location: New York
Posts: 6,489
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by §437 Nr. 3 View Post
I have another problem with the HUD

sometimes, it freezes the screen of my other monitor and the monitor the tables are on, which is weird.

I am able to click all the table buttons and the HUD stuff, but cannot click anywhere else in other programs or the desktop etc


the only way to make this work again is to open the task manager, after that it works again wtf

this and the lag
Could you please enable logging (Configure --> Options --> Logging Enabled needs to be checked; if it isn't, check it and restart PT3) and reproduce this issue with as few tables open as possible, then submit the C:\Program Files\PokerTracker 3\PokerTracker.log and C:\Program Files\PokerTracker 3\PokerTrackerHud.log files to a support request so that we can look into this issue in greater detail?

Quote:
Originally Posted by Babalatexi View Post
A probelm with the Ongame HUD is that while I 2-table, the 2nd table often (the one I open later) shows the stats but you can't move them/pop-up stats don't pop up so basically they're static. So while they work and seem to update, for some reason I can't manage them on the table.
People have been experiencing some issues with multitabling; if you could also take the steps I referred to above and create a support request with your log files (note: the log files we want are not actually in the log subdirectory; they are in the main PT3 directory), we would appreciate it.

Quote:
Originally Posted by §437 Nr. 3 View Post
oh and removing an alias is freezing PT3
If you have a significant number of hands on the players you are de-aliasing it could take a large amount of time (possibly hours) to remove the alias. Do the users you are trying to de-alias have a lot of hands on them? If so, would you please try starting to remove the alias before going to bed and let it run overnight and see if it actually finish? If it hasn't finished after that and it's still frozen in the morning, if you could submit the logs from that as well to a separate support request we would appreciate it.
Kraada is offline  
Old 09-05-2008, 07:46 AM   #5229
Jehaim
Pooh-Bah
 
Jehaim's Avatar
 
Join Date: Nov 2005
Location: Without victory there's no survival
Posts: 5,055
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I clustered my 2 million hands database in 8 hours.

Analyze and vacuum took like 1 hour.

Now Updating Cache is taking 12 hours already, is this normal?
Jehaim is offline  
Old 09-05-2008, 08:45 AM   #5230
Kraada
See our Commercial Software thread
 
Join Date: May 2005
Location: New York
Posts: 6,489
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Jehaim View Post
I clustered my 2 million hands database in 8 hours.

Analyze and vacuum took like 1 hour.

Now Updating Cache is taking 12 hours already, is this normal?
That seems excessive, but it might happen if your computer were pretty low on free hard drive space.

You can check the progress of the cache update if you have logging enabled by looking at the PokerTracker.log file (located in C:\Program Files\PokerTracker 3) as it'll tell you what percentage is done; you have to restart PT3 for logging to start, though, so if you don't, the easiest thing to do will be to look in your PostgreSQL logs at the most recent file and see when the last action was completed. If it was several hours ago, the cache creation clearly stalled. These logs are located in C:\Program Files\PostgreSQL\8.3\data\pg_log (note it may be 8.2 if you manually installed 8.2 to get around Vista issues), look at the one that is most recently edited and if it's within the last 5-10 minutes; you can also open it up in tail and see what's going on as it happens. If there's an error message do let me know what it says.
Kraada is offline  
Old 09-05-2008, 11:23 AM   #5231
SongheJe
journeyman
 
Join Date: Mar 2007
Location: World
Posts: 225
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Kraada View Post
Please do add the information to the ticket; it will be very useful to have all of the information together in one spot.

Also, did you ever try following either of the Performance Tuning FAQs?
Hello Kraada,
I did all optimizations. No way. Now lag become worse and worse also with remote DB.
I can't play anymore at all.
Consider any click lags on any window, both pokerstars' and external programs.
Switching tables is painful, opening 'Add more chips' and then confirming the buy in freezes all for 1-2 seconds and 24 tabling it means simply: impossible to play.
More, as told, ALL the times I stop HUD it crashes and I get the Windows' message to close it.
Please give me good news..
S
SongheJe is offline  
Old 09-05-2008, 11:56 AM   #5232
Kraada
See our Commercial Software thread
 
Join Date: May 2005
Location: New York
Posts: 6,489
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

SongheJe,

If the PostgreSQL optimizations make it worse you can feel free to change them back; they help for most people but not all.

Your ticket is currently sitting in our main developer's inbox and I promise he will look at it and get back to you. I do apologize for the wait.
Kraada is offline  
Old 09-05-2008, 07:11 PM   #5233
NoTurns
centurion
 
Join Date: Oct 2006
Posts: 104
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Argh c'mon guys wtf? Again I'm getting this "Please visit the website to activate your account" for Table Tracker. I've paid for PokerTracker so that's not the issue. When I visit the website to try and activate it states: "Note: Subscriptions not yet available but will be shortly".

Seriously guys, stop screwing arround with those trial dates (or whatever is causing this), it sucks ass, it's friday you know...

Ugh christ sjeesj, kind off annoyed if you hadn't noticed grmbl
NoTurns is offline  
Old 09-05-2008, 09:42 PM   #5234
colgin
veteran
 
colgin's Avatar
 
Join Date: Jun 2003
Location: Cancer Survivor
Posts: 2,718
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I just started using PT3 (Beta 17) yesterday. The HUD only displays stats from the current table session for each table. It does not pull accumulated numbers from the database. Is this all it does or do I have it configured incorrectly? If so, can someone let me know how to reconfigure. Thanks.
colgin is offline  
Old 09-06-2008, 01:40 AM   #5235
Peoplez
grinder
 
Peoplez's Avatar
 
Join Date: Mar 2005
Location: Finland, land of the polar bears
Posts: 506
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I'm getting really pissed. Whenever a new beta comes the problems begin. This is something I didn't catch anyone else mention. Since this new beta 17 the Hud is acting very strangely. I play on Pokerstars. The problem is this:

I sit at a new table and start to play with random dudes. The hud get's up and running, no problem. It shows that I have 2 or 3 hands with these players. But after that it won't refresh any numbers. The hud worked before and I have not made any changes to the refresh rates or anything. There are some other funny things going on too but I am too tired to describe them now. Anyone else having problems with hud playing on pokerstars after beta 17?

Last edited by Peoplez; 09-06-2008 at 01:50 AM.
Peoplez is offline  
Old 09-06-2008, 02:01 AM   #5236
Peoplez
grinder
 
Peoplez's Avatar
 
Join Date: Mar 2005
Location: Finland, land of the polar bears
Posts: 506
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Ok I downloaded the patch again and restarted PT3 but did nothing else. Now the hud works again. Wonders of the softwares right?
Peoplez is offline  
Old 09-06-2008, 04:51 AM   #5237
stevi3p
adept
 
Join Date: Apr 2007
Location: Worcester Park, Surrey
Posts: 841
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

TableTracker not working for me either. Any chance of an update so we can use it over the weekend?
stevi3p is offline  
Old 09-06-2008, 06:37 AM   #5238
§437 Nr. 3
veteran
 
§437 Nr. 3's Avatar
 
Join Date: Jan 2008
Location: Schland
Posts: 2,098
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

man so gay table tracker isnt working anymore. why is everything getting worse in every beta
§437 Nr. 3 is offline  
Old 09-06-2008, 09:45 AM   #5239
Kraada
See our Commercial Software thread
 
Join Date: May 2005
Location: New York
Posts: 6,489
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by colgin View Post
I just started using PT3 (Beta 17) yesterday. The HUD only displays stats from the current table session for each table. It does not pull accumulated numbers from the database. Is this all it does or do I have it configured incorrectly? If so, can someone let me know how to reconfigure. Thanks.
Try setting the Minimum Hands Required on the Hud Options tab to 0 and see if that helps.

Also, what are the Refresh Rates you have set on the Hud Options tab?

Quote:
Originally Posted by stevi3p View Post
TableTracker not working for me either. Any chance of an update so we can use it over the weekend?
Quote:
Originally Posted by §437 Nr. 3 View Post
man so gay table tracker isnt working anymore. why is everything getting worse in every beta
To both of you: This issue should have been resolved by now. If you are still have trouble, please PM me with the e-mail address you registered PokerTracker 3 with and I'll make sure it gets resolved for you quickly.
Kraada is offline  
Old 09-06-2008, 10:49 AM   #5240
1p0kerboy
Carpal \'Tunnel
 
Join Date: Nov 2003
Location: Florida
Posts: 11,797
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Kradda

Is the ETA on auto-rate still late September?
1p0kerboy is offline  
Old 09-06-2008, 11:40 AM   #5241
GrindUnumb
old hand
 
Join Date: Oct 2006
Posts: 1,359
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Kraada View Post
To both of you: This issue should have been resolved by now. If you are still have trouble, please PM me with the e-mail address you registered PokerTracker 3 with and I'll make sure it gets resolved for you quickly.
I can now search. FT brought up tables, however Stars only searches for a second & finds no tables. (Could that mean I just don't have stats on everyone playing now?)

Last edited by GrindUnumb; 09-06-2008 at 11:45 AM.
GrindUnumb is offline  
Old 09-06-2008, 12:34 PM   #5242
§437 Nr. 3
veteran
 
§437 Nr. 3's Avatar
 
Join Date: Jan 2008
Location: Schland
Posts: 2,098
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

ok it woekrs again. only that there are capped and full ring tables mixed up with what i actually searched for..but thats not new
§437 Nr. 3 is offline  
Old 09-06-2008, 05:29 PM   #5243
colgin
veteran
 
colgin's Avatar
 
Join Date: Jun 2003
Location: Cancer Survivor
Posts: 2,718
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Quote:
Originally Posted by Kraada View Post
Try setting the Minimum Hands Required on the Hud Options tab to 0 and see if that helps.

Also, what are the Refresh Rates you have set on the Hud Options tab?
I made that adjustment but it does not help.

My HUD options settings are as follows:

Read from Databases: Poker Tracker 3 (box checked)
Minimum Hands Required: 0
Retrieve Session Stats for Tool Tips: Box checked (other two boxes above not checked)
Refrsh rates: Default ones -- (0-25-1;25-100-5; etc.)
colgin is offline  
Old 09-06-2008, 07:51 PM   #5244
React1oN
Carpal \'Tunnel
 
Join Date: Dec 2006
Posts: 12,271
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I mainly play heads up on FTP, and i have it to show all players stats but super often mine will disappear
React1oN is offline  
Old 09-06-2008, 07:51 PM   #5245
hackermike
centurion
 
Join Date: Jul 2004
Posts: 144
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

i was having the problem of the hands being imported fine, but HUD wasnt showing up at the tables.

I downloaded the new beta 17 without SQL (its towards the bottom of the page which confused me) and then redownloaded the software.

Also, my trial went from 20 days left to 60 again! nice!
hackermike is offline  
Old 09-07-2008, 10:19 AM   #5246
Smore
newbie
 
Smore's Avatar
 
Join Date: Feb 2008
Posts: 25
Thumbs up Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I am happy with beta17
Smore is offline  
Old 09-07-2008, 08:04 PM   #5247
The_Craig
enthusiast
 
Join Date: Aug 2008
Location: Florida
Posts: 67
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

i downloaded PT3 and it said HUD was included with it. I can't get the HUD to show up. please direct me to where i can learn how to do this or get any instructions.
The_Craig is offline  
Old 09-07-2008, 11:55 PM   #5248
Ricks
old hand
 
Join Date: Nov 2005
Posts: 1,730
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Basic HUD User Guide
Ricks is offline  
Old 09-08-2008, 08:39 AM   #5249
ChrisV
Carpal \'Tunnel
 
ChrisV's Avatar
 
Join Date: Jul 2004
Location: Adelaide, Australia
Posts: 40,378
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

I should probably search the PT forums for this but I'm lazy.

Is there any way to view all hands matching a filter? Say I filter for hands I play today and then I want to look at the hands where I lost the most, to see if I played OK. Can I do that? I couldn't figure out how to list all hands at once.
ChrisV is offline  
Old 09-08-2008, 08:57 AM   #5250
Kraada
See our Commercial Software thread
 
Join Date: May 2005
Location: New York
Posts: 6,489
Re: New Software: PokerTracker 3 - 3.00.2 / Beta 17 (60 day trial) - 02-Sept-2008

Chris,

There's the Hands tab, and you can switch to "Final Hands" and show things by the resulting final hand you had and that gets things lumped together in bigger groups if that's what you're looking for.

There's the Positions tab if you're looking at results by position.

Alternately, you could create a custom report that shows the starting hands and final amount won and go from there, but that won't pop up the replayer (yet), so might not be exactly what you're looking for.
Kraada is offline  

Closed Thread
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Forum Jump


All times are GMT -4. The time now is 05:26 PM.


Powered by vBulletin®
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
Copyright © 2008-2020, Two Plus Two Interactive