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Old 06-10-2008, 10:31 AM   #4001
BetYourLife
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Actually my laptop crashed ... so I have to redo my whole system. Problems with the license? I already entered it into my laptop and my main poker PC ...
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Old 06-10-2008, 10:54 AM   #4002
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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Originally Posted by notreallymyname View Post
Crashing with some frequency is a major problem and everyone has that. It's bad enough that the program was released in this state without you belittling the issues people are having with it.

The only reason there isn't more and better competition is that most poker players who are also programmers would prefer to be playing poker than writing a next generation tracker and HUD despite probably getting a better hourly writing a PT killer.
You've spoken with everyone who has downloaded and tried PT3?

If you have not, and are assuming that everyone is having the problem because you are and others that post here are, that's being a little presumptuous.

I'm not belittling anyone (at least not purposely, apologies if I come off that way). I'm just trying to clear up the misconception that everyone is experiencing these major problems when that's simply not the case. Yes, there are a large number of people experiencing problems, but we have a lot of users, and most of them have no problems at all. Therefore it shouldn't come as a surprise when someone tries the trial, experiences no issues, and then wants to purchase.

If you think it's easy to develop a fully featured tracking application, you're also mistaken. HM has been in development over two years. PT3 about 11 months. Even PokerEV (which some believe will be the second coming) has been in development much longer than PT3, and he's missed his public beta deadline by over 4 months and nobody other than a very small group of people have seen anything more than screenshots so who knows what will happen when it's finally available.

My point is development takes time. These problems we're having are taking longer than anticipated, but that's usually the way software development works. We are making progress and the next beta will fix even more issues than beta 12. PT2 and PA Hud are rock solid for nearly everyone who tried it. This stability didn't come over night and with thousands of different computer configurations, it takes a while to fix all the obscure problems.
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Old 06-10-2008, 11:03 AM   #4003
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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Originally Posted by PokerAce View Post
You've spoken with everyone who has downloaded and tried PT3?

If you have not, and are assuming that everyone is having the problem because you are and others that post here are, that's being a little presumptuous.

I'm not belittling anyone (at least not purposely, apologies if I come off that way). I'm just trying to clear up the misconception that everyone is experiencing these major problems when that's simply not the case. Yes, there are a large number of people experiencing problems, but we have a lot of users, and most of them have no problems at all. Therefore it shouldn't come as a surprise when someone tries the trial, experiences no issues, and then wants to purchase.

If you think it's easy to develop a fully featured tracking application, you're also mistaken. HM has been in development over two years. PT3 about 11 months. Even PokerEV (which some believe will be the second coming) has been in development much longer than PT3, and he's missed his public beta deadline by over 4 months and nobody other than a very small group of people have seen anything more than screenshots so who knows what will happen when it's finally available.

My point is development takes time. These problems we're having are taking longer than anticipated, but that's usually the way software development works. We are making progress and the next beta will fix even more issues than beta 12. PT2 and PA Hud are rock solid for nearly everyone who tried it. This stability didn't come over night and with thousands of different computer configurations, it takes a while to fix all the obscure problems.
Why do you always have to bring up HM? Now you're trying to bring down PokerEV to make yourself look better. We don't care about them we bought PT3 and expect it to work.
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Old 06-10-2008, 11:05 AM   #4004
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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A couple of things... first Kraada said you have at least 100 support tickets so that makes it seem like there are more than a few people who are having problems. Second, I have had 4 or 5 fairly major issues but have not submitted a support ticket. I'm sure there are many more people who are having problems but just haven't mentioned it. Last and most important I don't care if this works for other people I need it to work for me. It does me absolutely no good if it works for Jimmy down the street but crashes 3 or 4 times a day on me or won't display HUD stats half the time.
Yes, we have a lot of support tickets. Many of them are for the same issue and many of them from the same people and many of them for minor issues. We also have a lot more than 100 users.

I understand that it's frustrating for you and I'm working hard and sacrificing a lot to get things working (to the point where it's negatively affecting my marriage, which I pointed out in a post on our forum and I'm spending next to no time with my 7 year old step son). If you are having problems and want them fixed, the best thing for you to do would be to submit support tickets with log files and details on your problem. Complaining that it doesn't work, but doing nothing to help us figure out the problem isn't going to help anyone.
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Old 06-10-2008, 11:07 AM   #4005
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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Why do you always have to bring up HM? Now you're trying to bring down PokerEV to make yourself look better. We don't care about them we bought PT3 and expect it to work.
I brought up examples of how long it takes to develop software. I could've brought up examples outside of this industry, but they wouldn't have compared so well with PT3. I didn't say anything negative, just stated facts. My comment about PokerEV was meant to state that we don't know how many bugs will be in PokerEV when it's released. He's working on stability, but with two dozen or so testers, you aren't going to find more than a fraction of the problems.
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Old 06-10-2008, 11:22 AM   #4006
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Guys,

I used to work as a software developer and the PT3 team needs to be cut some slack here. The product is pretty powerful and for the most part works well. The bugs most of you are experiencing are not particularly common and I know from personal experience that there is nothing more irritating or time consuming than tracking down an intermittent bug that you can't replicate in the development environment. Basically if you download the trial version and it doesn't work for you, then don't purchase the product. Simple as that. If you think HM is better, then use that.
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Old 06-10-2008, 11:28 AM   #4007
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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Guys,

I used to work as a software developer and the PT3 team needs to be cut some slack here. The product is pretty powerful and for the most part works well. The bugs most of you are experiencing are not particularly common and I know from personal experience that there is nothing more irritating or time consuming than tracking down an intermittent bug that you can't replicate in the development environment. Basically if you download the trial version and it doesn't work for you, then don't purchase the product. Simple as that. If you think HM is better, then use that.
I am currently a software developer and it's fairly obvious that this was released too soon. I would be fired if the application I work on had this many major problems.

Do you really expect someone to pay $89.00 for something and then not care if it works or not?
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Old 06-10-2008, 11:34 AM   #4008
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Josh
my individual problem is probably the last thing on your todolist cause it apparently is only affecting me... but can you look into my hh's and see why i get 5h/sec PLEASE

(and I did have a support ticket on this a few weeks ago, and you told me to try moving the hhs to a non desktop folder, which i did and got 150h/sec. well that was mined hhs and not my own, som ethere is something going on my min own hhs and moving it to a nondesktop folder does not work)
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Old 06-10-2008, 11:36 AM   #4009
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Quote:
Originally Posted by Nibster View Post
I am currently a software developer and it's fairly obvious that this was released too soon. I would be fired if the application I work on had this many major problems.

Do you really expect someone to pay $89.00 for something and then not care if it works or not?
I've admitted it was released too soon. It needed more testing than it got, but it wasn't released knowing of all these major issues. They were revealed when PT3 was run on thousands of new computer configurations previously untested on. We don't have the resources to run beta tests with tens of thousands of users like larger software companies do.

We encourage people to try the trial before buying. That way they will know without a doubt if it works properly for them or not.
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Old 06-10-2008, 11:38 AM   #4010
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Quote:
Originally Posted by orentha View Post
Josh
my individual problem is probably the last thing on your todolist cause it apparently is only affecting me... but can you look into my hh's and see why i get 5h/sec PLEASE

(and I did have a support ticket on this a few weeks ago, and you told me to try moving the hhs to a non desktop folder, which i did and got 150h/sec. well that was mined hhs and not my own, som ethere is something going on my min own hhs and moving it to a nondesktop folder does not work)
PT3 has a problem importing a number of large files (+1 mb or so). If you can somehow break large files down into smaller files, you might see an improvement. This is actually fairly high on my bug fix list.
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Old 06-10-2008, 12:24 PM   #4011
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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Originally Posted by PokerAce View Post
You've spoken with everyone who has downloaded and tried PT3?
No, and nor have you. Everyone I know who's tried it has some kind of serious issue, although one of them has more problems with PT2 so he's a little happier than he was although he's looking at HEM.

I'm not implying that developing a tracker with the functionality expected of this generation is easy, but it's not rocket science either, it just takes a little inspiration for feature design and a lot of sweat. Given how much you can make from us with this, I think we're entitled to expect you to sweat a bit.
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Old 06-10-2008, 03:00 PM   #4012
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

I testes all the betas. for me they worked better than the release but I had to buy it cause I have a mining DB and a playing database .... i'm really looking forward playing without tilt because of PT3
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Old 06-10-2008, 05:36 PM   #4013
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

I think PT3 is a step in the right direction, but I don't think I know of a single user that hasn't had ANY problems with PT3. For me, the HUD is semi stable, around 45 hands per table it tends to get a little crazy. I have started the habit of close to an hour I have to take a 2 minute break, restart PT3, go to bathroom/kitchen whatever, then continue my session. Sort of annoying. Also, if I am doing a stat review, and click in between different filters, I routinely have to restart the program.

This is all on a stable OE platform, with 8GB of RAM and Dual porcessors. I would hate to be under power and running it right now.

I do regret buying PT3, as a lot of people are speaking of highly of some other products that come on the market. Time is money, and I hope they can work on all of the "undocumented software features"
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Old 06-10-2008, 05:45 PM   #4014
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

The HUD is virtually unusable when you approach 12 tabling and beyond. It continually locks up my PC temporarily whenever it comes up on a new table. I've lost several good sized hands due to this...not to mention the frustration factor. Hopefully, build 3 will be out soon and resolve these major flaws. You wanted to release the software early to get money coming in, but in the long run it may cost you more money due to how poorly your product has been received by so many of your customers.
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Old 06-10-2008, 08:14 PM   #4015
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

how do i get pt3 hud to display my own stats? everything else seems to work. not sure if this part of the hud still broken or there is a simple solution.

thanks
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Old 06-11-2008, 12:21 AM   #4016
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

pairtheboard, in Configure HUD -> HUD Options, make sure that you have Retrieve Session Stats for Tool Tips checked. Also, your self-stats will not display until you've played enough hands at the table (in PA HUD it would display with 1 hand, but in PT3 it applies the rule for other players to your self stats; hence, I've got the Minimum Hands Required set to 10). Your stats will appear in the upper left of the table. This is the same spot as any table averages stats you might set up, so you might need to move some stats around to view them (right-click and drag on a block of stats).
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Old 06-11-2008, 07:17 AM   #4017
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

ETA for the next beta??
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Old 06-11-2008, 11:19 AM   #4018
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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ETA for the next beta??
There are no more "betas" per se. The product went to market and they are on build 2 now. Not sure when build 3 comes out.
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Old 06-11-2008, 11:47 AM   #4019
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

After hearing about all of the problems I haven't used the PT3 HUD even once, haven't even clicked on any tab to check it out. The original PAHUD + PT2 is fine for now and I'll move to the PT3 HUD when things are better. PT3 itself works great though, especially for post session analysis, and aside from having some of my FR hands labeled as 6max or headsup I have zero complaints.
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Old 06-11-2008, 11:48 AM   #4020
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Actually, gman, we still will continue to release betas. The way our software cycle works is this:

Start with a stable Build release.
Add new features and/or fix bugs, release it as an Alpha. Have alpha testers test the build to make sure the feature works as advertised and/or doesn't break anything else.
Once the Alpha build is deemed stable enough, release it as a Beta. Anybody who wishes can test the current Beta (right now we're on Beta 12) and once the Beta is deemed stable enough, release it as a new Build.

Then the process starts over again.

So we will continue to release Betas. They will likely be less stable than the current stable Build, but will likely contain more features/bug fixes. So it's a bit of a tradeoff. If the current build works well for you there's no reason to upgrade to the latest Beta.
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Old 06-11-2008, 05:16 PM   #4021
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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I don't know if this is the right place to ask, but let's say I have a lot of hands on a shortstacker who either makes a standard raise when it's folded to him, or he goes straight all-in. Is there a way to get the percentage of standard raise vs all-in raise when it's folded to him?
The info you need to be able to do this is in the database...

holdem_hand_player_detail.amt_before is the $amount he starts with.
holdem_hand_player_detail.amt_p_raise_made is his first raise
(holdem_hand_player_detail.amt_bet_p is the total $amount bet preflop)

You would probably also want to filter on whether he was facing a raise or after limpers, I guess.
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Old 06-11-2008, 07:10 PM   #4022
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

I started to import todays sesion and my computer shut down, I had t restart it, but when I started to import the hands forgot to do it on my new db, now I dont have my sesion for today, how can I get those hands back????
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Old 06-11-2008, 07:21 PM   #4023
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

I have now owned pt3 for one month w/o possibility to use it (microgaming, cryptologic).. Glad there is no monthly fee...
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Old 06-11-2008, 07:41 PM   #4024
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

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I started to import todays sesion and my computer shut down, I had t restart it, but when I started to import the hands forgot to do it on my new db, now I dont have my sesion for today, how can I get those hands back????
If you're running PT3 with default settings, you will find the hand history files that you want to import in your C:\Program Files\PokerTracker 3\Processed folder. Note that you might have a lot of files in this folder, so to only import the ones that you missed you could sort them by date and only import the last changed ones by using a manual import.
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Old 06-11-2008, 07:47 PM   #4025
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Re: New Software: PokerTracker 3 - 3.00.2 (Beta 12 available) - 01-June-2008

Really wish the title of this thread would change more than once every 30 days considering all the problems everyone seems to have. Very disappointing to see the same title every day after a long day at work.
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