Originally Posted by jbbutters
I'm trying to buy the upgrade (I already own PT2 and PAHud.). I choose credit card and try to put in my #'s on two computers and both times Paypal takes me to a page that says Try Again. I click on that and it takes me to the paypal main page. I've tried on both a windows and Mac browser on both Safari and Firefox. Not sue whats up with it.
Please open a support ticket on our site. We'll find out what's going on, but you may end up needing to contact PayPal.
Originally Posted by mdwexford
Im having problems when trying to create a new group to display the table average stats, its just crashes the Hud and it stops working altogether, PT continues to import though. It comes up an error has occured, please restart Poker Tracker.....??
Please enable logging, reproduce this problem, then attach the PokerTracker.log file to a support ticket on our site. Be sure to include a description of your problem.
Originally Posted by Thois
i would love to see an all-in luck graph/stat (as in PokerEV and Holdem Manager) and also a rakeback function in the graph would be cool
btw I just bought PT3, it rocks!!!!!!!!
This stuff is all planned.
Originally Posted by 83offsuit
Okay just purchased version 3. Based on a review of the posts here I assume I need a registration code to access my existing PT3 beta database. What is the typical wait time for a registration code? I never used PT2 and was able to get my hands into my PT3 beta database. Once I have my code, I assume I need to go to the database tab, click new database to find my PT3 beta database and then export it. Once I export it I would then need to re-import it into the new database . Hopefully I have this right I don't want to screw this up. If any experienced users have thoughts on running multiple databases for played versus observed hands I would like to hear your input.
Your assumptions are right. The turnaround time for PayPal payments should be minutes, but our servers are a bit overwhelmed from all the downloads and emails, so it's taking longer than usual. If you don't receive your code within a few hours of purchase, open a support ticket on our site.
Originally Posted by notreallymyname
Having dropped my database and converted from PT2 from scratch again because of the purging issue, I can tell you that it doesn't, or at least not for all tournaments. For example, a $360 manually entered MTT finish from party that's present in PT2 is $0 in PT3 after the fresh conversion. (Party reports tournament winnings in the hand history but PT3 doesn't seem to recognise them as there's also a $75 win as $0 in PT3, but this wouldn't've helped for the $360 cash as it was one of the freerolls in their "grind" promotion last year, which had an odd format for the top places. Anyway, this doesn't work.)
Strange. If you don't mind going a little above and beyond, if you can backup your PT2 database and send it to me, I can see about replicating the problem and getting all the tournaments working correctly. Open a support ticket on our site if you want to proceed.
Originally Posted by notreallymyname
Are you saying that it's a memory caching issue? I can't easily reproduce this bug, I got it by much importing and purging. (Restarting PT3 shouldn't be necessary regardless, so this has to be fixed whatever the cause.)
Yeah, the information isn't being cleared when you purge.
Originally Posted by toxzen
my stats for session are not appearing.
On the Hud or in the Tracker?
Originally Posted by The Icon
I figured out what the problem is, I had the HUD set to read from 2 databases. One that i used to import hands i play into, and one i used import mined hands into. Once i set it to one databse or the other it read hands from each one jsut fine, its having troubles reading from both i guess.
Thanks for the information. I'll get it fixed.
Originally Posted by MyironThumb
wont work for me :-( just getting blank screens
Make sure you are using Build 2.
Originally Posted by Schwatt
Hmm. I get about 6-8 tables opened up and its unusable at that point. I start timing out on tables because of the focus stealing and uber-lag.
I thought all this stuff was fixed?
So did I.
Originally Posted by gball
Does the build2 party import fixes include this one (because build1 still has it):
Unable to import hand. Reason: Unable to execute query: COPY holdem_hand_summary FROM STDIN;; Reason: Fatal Error (ERROR: numeric field overflow DETAIL: A field with precision 4, scale 2 must round to an absolute value less than 10^2. CONTEXT: COPY holdem_hand_summary, line 39, column amt_rake: "110.00" )
Kinda funny I just finished 11 hour import session with the release version that was supposed to be the last one to require re-importing
Yes, it should fix it. I apologize for the need to re-import. You won't have to do it with database changes, but with import problems, it's hard to avoid.
Originally Posted by MatthewRyan
PT3 seems to have only gotten a portion of the PT3Beta database, i thought i did it right but im not sure, any ideas?
Are any particular limits missing, or is it just random hands? All played or all observed?
Originally Posted by AntiMatter
Can I confirm that the new build 2 just needs a new import "over the top" of the last one, just to catch those hands that it missed before?
Its probably a bit late now, but wouldn it be good to have a "move properly processed files" with the import from folder button, so that you could then keep those files which had not been processed properly for later import?
No, you'll need to purge and re-import. I recommend restarting PT3 after purging.
Originally Posted by PietM
My Positions tab is very slow. It takes about 41 seconds to retrieve the results. I have about 250K hands in my DB, clustered and analyzed it. I have a filter set on hands played after May 1st, and I've played ~3900 hands since then.
Other tabs are performing really well. I can't seem to find a big problem in the SQL-statement itself, but maybe others have this problem as well?
We'll be improving performance as soon as we can.
Originally Posted by §437 Nr. 3
in my position tab the small blind is missing
is this only me?
Do you play 6 max? A while ago someone complained of a problem with 6 max hands not having a SB in the positions tab, but I thought that was fixed.
Originally Posted by Stefan_K
I have 350k hands i've played and about 1mil datamined. Haven't really understood yet if it's best to seperate thease two or is pt3 able to work with all hands in one db and still have ok performence?
Naturally, the larger the database, the bigger the performance hit you're going to see (though PT3 can handle some pretty large databases). If you are going to want to purge old observed hands, I recommend making separate databases for observed hands.
Originally Posted by Deymos
Have a problem.
It was written that database was updated successfully, but PT shows only new data. PAH shows previous data too...
Is it normal for updates ? =)
I'm not exactly sure what you mean here. Can you elaborate?