I'm guessing not all the hand history files were imported. The PT icon can be moved, right click on the "handles" and drag to move. Save the layout to keep it in its new position. PT3 writes a log file, PokerTracker.log. It's located in the main PT3 directory (C:\Program Files\PokerTracker 3). Attach it to a support ticket.

I'll try to get this in the next beta, which I hope to have out early next week.

If you can get me a copy of the hands causing this problem, that would be great. Having a rake of $1985 is definitely a problem.

Looks like you didn't create a new database with beta 10.

Strange. If you export, and import the exported files, do you get the same errors?

Check your Task Manager. What's your CPU usage like?

PT3's Database Management window offers a Delete option. It deletes the database from PostgreSQL.

My CPU usage is 26,480K of memory
in the CPU column, it's at 00, and it sometimes jumps to 7-12 or so, but that's only for a split second, then goes back to 00

are we able to mark hands for review with the hud yet?

the hud stopped working, and yes i have made a new database and choosed it in hud options..

I am still having bad lag problems when using the HUD on beta 10 (8 tables). The choppiness and lag basically make it unusable. How do I fix this and are others having problems?

Yep I'm having the same issues. I have put a ticket in so just waiting for a reply.

In the Task Manager, there's a performance tab. It shows the total CPU usage as a percentage. What is this percentage?

Not yet.

What do you mean it stopped working? Is auto-import importing hands? Is there a PT icon on your tables?

Check your Task Manager and see what your CPU usage is. Then look and see what process is using most of the CPU usage. If it's PokerTracker.exe or postgres.exe, try going into the PT Icon -> Config. Stats. -> Hud Options and disable the option that retrieves session stats.

my CPU performance is at 29%, plus or minus 1-2%

is there way i can find out the exact color grading that was used for the original PAHUD stats? i hope i'm not coming off as being lazy about this. i'm just so used to the colors on the original. so if create them myself, they would probably be a little off and end up tilting me

I dont think PT3 is importing ipoker (Carlos) hands correctly.

Ive just played a session and PT3 says i had a profit of $850.48 but my actual cash profit was $736.46. When i imported the same hands into PT2 it agreed exactly.

EDIT: ok i fixed it. i am a moron

The PT icon is there, nothing else...

I glanced over database schema and basically I was interested in hands where everybody whose position in specific hand is <8 have flg_p_fold=TRUE and player whos position is 8 (BB) is me and player whos position is 9 (SB) has flg_p_fold=FALSE (in holdem_hand_player_statistics table). I'm no sql expert, but if such queries are more or less easily doable for more experienced sql users then we can save holdem_hand_summary.id_hand list into a file using pgAdmin III. Have you considered having possibility in the future to import hand id's list from file so we can make queries beyond filters of PT3 directly in PostgreSQL and then analyze/overview selected hands later with PT3?

pokerace, same problem for me. i play on pstars. if I have multiple databases selected i the hud setup screen, the stats do not display on the table, however if i only select one database, the stats show up. by the way, the placement of the PT icon in pstars will need to change since it blocks part of the pot display.

Is it normal when running the HUD that the query execution times in the log file are somewhere around 30 seconds (for example: 35446.65977100 ms), or is my PC just trashed? It just takes like 10 minutes before any stats are shown on maybe 2 tables out of 12. Then I edit the HUD config and again 10 minute wait to see how it looks like.

i'm having the same issue. the stats aren't being displayed. i tried hitting reset but that didnt work.

same here

Some observations on HUD.

Now HUD is working for me with new BETA and is pretty solid (maybe it is because of new database that doesn't have many hands in it).

Basically, it works perfect if I play up to 9 tables. It is just the nuts. But when increasing the number of tables from 12 to 20 there are some problems. I don't know how to explain this, but when the software switches action to warn you that you have to act on the other table (stars and I tile them), there is like a moment, not even half a second of a delay. Nothing big, I don't consider this lagging, it is just a bit annoying.

Black boxes around stats bother me a bit. I would prefer if it was like PT2, when it looked like the stats were on the table. Is there an option for this? The only time it lags a bit and there is a danger of timing out if you play more than 12 tables is when you click "tile tables". It takes some time. And with 12+ tables, I sometimes have to click fold button more times for the software to fold my hand because it doesn't apply layouts fast enough (don't know how to explain this, but you probably know what I am talking about). Another problem is that it is very easy to misclick popup stats instead of action button and then I have to click again for popup stats to close and once again action button. So it is more clicking than without HUD.

Just some of my insight. But as I said before, up to 9 tables works perfect and I had no problems playing 20 tables, it just wasn't perfect. It is a great product though. Keep doing the good work.

What this means? HUD shows stats from players that are not in the table, and mucked cards that do not correlate to hands played in that table. HUD+PT3 froze after I took the screenshot btw, dunno if it was coincidence or not.

For those of you having problems with stats not showing on the HUD, go into the HUID options tab of the config screen and make sure you only have ONE database selected. If you have more than one, the stats might now show. I had the same problem and by limiting the databases selected to one, it finally showed stats on my HUD

I have the same problem as Insyder19

It IS NOT because I have not created a NEW database. I imported the hands sucessfully using the "Import from Directory" in the Manual Import.

1) Created a new database
2) Imported hands from 2008 using Manual Import - Import from directory
3) Opened table and started Auto-Ipmort
4) This was the result
5) Opened my stats in Holdem Tab -- They were present and looked correct, except for the hands above
6) Imported problematic hands using Manual Import
7) Made this post

There is something wrong with the Auto-Import function, at least for us.

I will attach my log file to a PT3 support ticket and ID myself to relate to this post.

sigh... it was set to 25 minimum hands and i hadn't played that many. it works fine now

That shouldn't be causing lag. You would need much closer to 100% to be causing lag. Is your video driver up to date? That might be causing problems.

Please attach the xml for this session to a support ticket on our site. I'll get the problems fixed.

Make sure in the Hud Options (PT Icon -> Config Stats -> Hud Options tab) that you only have one database highlighted. There's a bug that's preventing multiple databases from working. It will be fixed soon.

You can do a "SELECT id_hand FROM holdem_hand_summary;" and export the results to file if you need a list of hand ids.

This will be fixed soon.

That is not normal. These queries should take milliseconds, not seconds. I think somehow it's retrieving your lifetime stats sometimes and that's what makes those queries take so long. You can test this by using a fresh database and see if you still have the long query times.

I'm guessing there were hand histories around from earlier in the session, or maybe even earlier sessions.

In the Auto-Import window, under the Preferences, make sure the database configured for Import Played Hands and Import Observed Hands is set to your new database.

Newbie question:

Trying to convert my old PT2 Databases. If I do not have all my saved hand histories how can I get my PT2 stuff over to PT3?