this

same here

i found the checkbox, un-clicked it - but still no data and no HUD (using PT3)

+1, same thing.

Please fix!

i closed PS & PT3 again and re-started it, now the import and hud works.

2 problems:
- player stats don't load in cash games. "Player statistics" load but "Player Summary" don't. It just says "Populating..." and nothing happens. I have a large database, almost 1 million hands.
- i have v3.11.6 and cannot download 3.11.7 because it says i'm graylisted. No idea why, i get a message like "this ip is most likely safe safe, hasen't seen any suspicious activity in the latest 3 months" while i have the IP from this internet provider for less than 2 months.

PokerTracker thanks for all the awesome help and awesome product

Importing from Hand Histories works perfectly fine guys, the Pokerstars update only broke the memory grabber option. Importing from text hand histories has not been affected by the update.

1. Please install the latest Beta of PokerTracker to assure you are using the most up to date PT3 client
2. Follow the instructions listed in the PokerStars Configuration Guide found on the PokerTracker website (or visit the link posted by Aquisgranum above) to configure your PokerStars client to save hand histories locally on your hard drive. You will also nee to add the hand history folder in the PokerStars Import Configuration inside of PokerTracker 3.

Let us know if you continue to have problems after following the instructions above. Good luck!

- TT

I unchecked "Enable Memory Grabber", restarted both PS and PT3, but still no HUD and PT3 is still not importing hands.

Please provide more info on how far away a fix is or why the quick fix is not working for some of us.

I beg to differ. Was working yesterday and now it's not and your fix doesn't work.

Do you have the 3.11.7 beta version?

I first downloaded this version, with 3.10 it did not work.

If I upgrade to the full version of PT3 what will PT4 cost me when it is released?

The Memory Grabber is not functional due to the PokerStars upgrade. We are currently investigating and working on a fix. Hand history import should be working properly in 3.11.7 - please make certain that the top bar of PT3 says 3.11.7 not 3.10 or any other earlier version. Only 3.11.7 will import played hand histories from the new PokerStars software properly.

If either of you have 3.11.7 and the import is not working please restart PT3 with the Logging Enabled link on your Start menu, reproduce the problem and create a support ticket on our website containing the hands you cannot import and a PokerTracker.log file (it's located in the C:\Program Files (x86)\PokerTracker 3\ folder and may look like a text file called PokerTracker). Then please PM us the ticket number so that we can look into this issue ASAP. We are able to reproduce the Memory Grabber problem but we are not seeing any trouble importing hand histories on our end.

Populating means that the PostgreSQL query has returned results and PT3 is putting them together to display for you. How long have you let it attempt to populate and is this on the General tab for your player?

We faced a host of spam bots on our forums in the last couple of months of 2011 - I suspect this was one of our countermeasures. How large an attachment can your e-mail hold? If you can hold 13M or more PM me your email address and I'll email you the installation file directly.

- Kraada

we have not released pricing information for PokerTracker 4 yet, this will be announced when we near the commercial release.

After researching, we have determined that this issue may not be a result of our servers, we do not store a greylist of IPs. To help us determine what may be the source your greylisting, please send us a PM with a screen capture showing the message. It may be due to a third party tool or your ISP... a screen capture is the first step in tracing the source of your issue.

I found out that the Pokerstars update is breaking things so i did not install it on my desktop, only on the laptop.

Opened the old version and everything was working fine.

However now that i updated PT3 from 3.00 to 3.11, i am experiencing the same problem as reported above, even with Memory Grabber disabled. I start the monitor and the hud, but it won't display anything and the graph does not get updated. This is still with the old Pokerstars software.

Upon investigation, the hands are getting imported, but they are not displayed in the stats. When i try to go to Database Management > Export i can see the latest session, but when i check the Graph and Sessions tabs, it will only dispaly the session that i played before i updated PT3.



Looking more closely, the problem seems to come from the fact that before i updated PT3 the limits were named differently. What was before "$0.02 USD NL" is now "$0.02 NL"



So if i update the filter to include both limits, the graph is now ok.

But the HUD still won't start on PT3 3.11, with either version of the pokerstars software.

I will try to log a session and submit a ticket.

I cant enter ur page neither, it says site is blocked. When i try to enter PT support via PT it says ip is blocked.
I disabled memory graber. still doesnt work, i reiniciated both PS and PT, not working. I cant download the newest PT as i can t enter the page.

I also have another problem
Which always says
Acces violation(0(flags adress 147...xxxx..... , always the same and every minute, i think its because i played one omaha sitandgo on 888. Its really annoying
if u can send me the newest update it would be really nice, u have my mail in my pokertracker account, which has the same name .
thank u for ur help

edit: i just have holdem tracker and omaha not

Okay, upgrading to 3.11.7 fixed the issue - hands are now being imported and HUD is working. Had to restart both PS and PT3 twice though before it worked...which seems odd, but all good now.

now i could enter ur support site.
I click on download the newest version, new page, ------ blank, saying:::::
Sorry, 187.1xxxxxxxhas been banned.
tzzsssssssssss

Because you are upgrading from a very old version of PokerTracker 4 to the most recent, you may be experiencing a unique set of problems. Please submit a support ticket for personalized guidance.

We have solved the issue, please try downloading again.

update: after a while the HUD started and it displays the last hand but not the stats for the players at the table.

now it says ip......... has been blacklisted by http:BL.
How can i PM u?

Please delete your browser cookies and reload our home page. You have not been blacklisted, it was just a server bug which we fixed. If this continues please send us a PM on 2+2 with your IP address, thnx!

I guess I didn't ask the question clearly enough. I understand if you bought PT3 after June you get a free upgrade to PT4 when it comes out, correct? If I purchase the upgrade to the full version from the micro version of PT3 would I also get the upgrade to PT4? Or is this something you haven't decided yet?

Okay, so I was here earlier with the PS hands not importing issue. I fixed the issue as discussed above by downloading the latest update and deselecting the memory grabber checkbox.

However, before fixing the problem I played some hands at the tables without the HUD. I then didn't play for an hour or so, fixed the issue and played again. Hands from my second session have imported fine, but those from the first session are unaccounted for. I did some digging and see that the text files from the first session have been moved from the PS folder to the PT3 processed folder. How do I get PT3 to recognise that it has not imported the data from these?