Quote:
Originally Posted by Binbs
The Pokerplanner guy is a scam artist. I've dealt with him twice now and both times Ive ended up in a situation where I've been asked to pay 1 license twice because his instructions for setting up the HUD are not very clear and his system is pretty much broken.
The first time I bought the HUD from him about a year ago. I installed it on my laptop and everything was fine. A few days later the hard disk on my laptop died so I asked him to help me out with setting up the HUD on the new computer. He told me that I needed to buy a new license because he didn't believe and thought I could be trying to scam him. I begrudgingly bought the second license as I needed the HUD and didnt want to argue with his approach to customer service.
Today I bought another license from him as I have a new computer. However something went wrong regarding the email connected to the machine. Unfortunately the license doesn't work on this machine because apparently the email is connected to an old machine. Again I tried to get his assistance to get it working on the new machine but he refused to help me out because he claims once you give him an email you cannot change machine.
I don't even know what he is talking about. All I want to do is get the HUD working on this machine yet he refuses to assist me, claims its my fault and refuses to assist unless I pay for a new license which I just paid 30 minutes ago.
I didn't mind getting "scammed" the first time, but this time I simply refuse to give in to the worst customer service I've ever experienced in my life.
Every other program lets you change machines and some companies for example Holdem Indicator even give you a free license if you **** something up.
I bet there are other people who have been int he same situation with the Poker Planner guy (I don't even know his name?). If you are one of them please speak up and reply to this post with your experiences.
This business needs to understand that bad customer service does not pay off. A business should not charge double because you have an inflexible system in place.
BUYERS BEWARE!!!
Ill post the chat underneath. Its partial german and english because his english isn't so good and thought I'd use my basis german to come to an agreement.
http://i.imgur.com/MOj4xz0.jpg
http://i.imgur.com/T05vqjv.jpg
http://i.imgur.com/jTIkSFZ.jpg
why not post in my support thread in commercial section? just quoted to keep a copy of it.
I will draw a firm picture of the last situation. As OP didn't add the log when it's started and most here will read english, i added my own copy of the log to provide the whole picture. Not sure if my english is that bad that he needed to switch to german, at which he isn't very solid at as he said.
He contacted me to get a dollaro grabber license. As he has no skrill, a friend made the payment for him. After the transfer i asked him for his registered mail (even with typos the message is clear) as usually poeple extend their license with additonal converters
(13:19: "need to9 know you registered mail to add it to your lkicense... assuming it's still same machine")
which he answered with
(13:21: "just add it to EMAIL please thats fine")
based on the EMAIL i found the present license (11.08.2014), added dollaro and send it to him.
Than he wrote (13:31) the mail he gave me was for his friends machine and his is different.
Afterwards it was mostly all about getting a second license for his machine. In the process it turned out he is well aware of the fact that a license is bound to one machine and cannot be move or resold. Also that a license cannot be disabled when once issued.
So he is a customer who already dealt with me in the past and even as he said has run in a similar situation before. He and his friend got licenses in the past.
As he accused me to scam him, i like to draw a different picture: From my point of view this could be an attempt getting a free license by claiming he just made a mistake. Especially with the history i would have expected him to be more careful.
to reach peace i offered him a 50% discount on a second license.
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And to that story with his laptop. If my harddisk dies, i get a new hard disk, reinstall windows and keep using my license. No idea why he thow away is laptop if just harddisk died.
Not sure what doing the HUD setup as to do with getting a license, as ofc i can only to a HUD setup if he has a license in the first place.
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Yes, for sure there were others who got in conflict with me before. I'm always here to listen to their point of view and answer with mine. This public forum is a good way to listen to other poeple thoughts. This is even a good way for me to review my point of view so i can change it if it turns out to be very wrong. Some complains were posted in my commercial support thread, until now i didn't find myself in a situation were i was out of line. Sometimes i was told i could be more nice, yes.
But i will never be forced to do anything, just because someone threats me with a public post.
Last edited by noelte; 12-14-2014 at 11:50 AM.