Well, I knew at some point after putting myself out there for over 7+ years developing software, and training products that I'd run across someone like you. I think everyone has seen a thread like this many times over for different gripes or complaints. I guess I was just lucky to this point not to have to deal with one, but that time is over apparently.

Like I've said countless times in here, whatever issue you have I'm more than willing to address or fix it as I have for the past 7+ years on this forum and 5 of the other major poker forums in this industry.

I've sat back and ignored all of your countless lies and conflated distortions trying to make myself and the software look bad. I have a running list of them with proof that you're lying. I've refrained from posting them because there's no point. We all know you're just trying to get attention, and this is somehow exciting for you you to continue this ridiculousness.

But when you say stuff like this man...

That's bordering on legit slander. And I know you're purposely stepping up the lies in order to get my attention back, I'm 10 steps ahead of you, but you need to take several steps back. That's just not cool. I never said any such thing, nor would I ever do any such thing. Ever. And I did send you proof, because I legitimately felt bad about your issue and wanted to explain. I mean, I have an outbox on here and I can take screenshots. I don't think we need to go there.

There was no conspiracy against you. No one purposely misinformed or lied to you. You may very well have a legit bug, but you won't let me address it. Maybe this is fun for you. I just hope you get some dignity at some point soon, and just either get your issue resolved, or move on.

Only because you are running away lol. Stop running and man up. You can't handle questions about LB for PT, which is why you haven't answered any I've asked by email or on here.

Here

To me that means you are saying that you did misinform me, but are claiming it wasn't on purpose. Why else would you use the word "purposely", if you were meaning you never misinformed or lied to me?

"while we finish the API" is that proof? Proof imo, would be several emails over 15 months, promising they were imminently about to finish. Or an admission they were late on a promised date. I don't even know if you have them contracted to deliver, or they are just being helpful.
Are you claiming that was holding back the "significant upgrade, and there's tons of new features and videos" or just the replayer?

----------------

Try to understand where I'm coming from. Put yourself in the shoes of a customer. Read the top two comments on P67 of this thread.
http://forumserver.twoplustwo.com/16...0/index67.html

I also thought the software was pretty awful. However, when I emailed support on the day I bought it, they claimed a new version was about to be released. 15 months later, the new version hasn't arrived.

Can you see why I am a disgruntled customer? Can you really not understand why a customer would think after 15 months,that you are spinning a line? How long should a customer swallow delays before complaining?

Second time of asking
Why does LB say I am too aggressive on the turn, and also not aggressive enough on the turn? It can't be both?

Ok, I guess we're going to do this then. Let's see how much time we can really waste. And by the way, you have not sent me one e-mail. I mean, what is the deal?

You came in here making all sorts of crazy accusations instead of doing what most people do and say, hey, I have this problem. Is there a fix, or how do I fix it? Instead you purposely conflated issues and lied. I have a list that I wasted my time putting together today. I couldn't believe how long it got. Do you want me to post it? You've made all sorts of crazy conspiracy accusations, and taken countless personal shots. So why should I address them? It's clear based on your posts that your intention is just to be an antagonist and make up stuff. I read some of your recent posts on here too today, and it looks like your normal ammo.

I said I never misinformed or lied to you, and I guess apparently said purposely also. If it was unclear to you, then here: No one, not on my staff, myself or anyone associated with my company lied to you. Maybe what I meant was that no one was intentionally told you information that they didn't believe was true at the time.

With the API, Poker Tracker didn't know they would be merging with HM at that point and priorities would change. I asked about this issue countless times (do you really want months of e-mail exchanges to prove something?). I mean, if I'm lying about this, that would be pretty dumb considering I'm partners with them don't you think? They have support and partners reading these threads all the time. What I've said has already gone back to them several times over I'm sure.

And like I said, I completely understand why you'd be frustrated, and I know it's only the internet, but why purposely distort the issue? I asked my main support guy who has been with me the past 5 years, how many people have had issues with LB PT re-player and complained about it, and he said a couple. And he said, in each of those cases he told them they could replay the hand in LB PT and they were completely good with that. Why? probably because that's an insignificant part of the software, and they found value in many other parts of the software, like I assume you did because you would have asked for a refund or something. Instead you come in here over a year later, wasting both of our time instead of just stating what you want and what issue you have.

And if there were so many issues with Leak Buster, and it sucked so bad, then why, considering it's one of the very top selling poker software add-ons, and has been selling for over 6 years now, with all of those sales, why are there almost no bug complaints about it anywhere? I mean, not very many in here in the last couple of years. No in the HM forums or other major forums. Now compare that to other software that doesn't even sell nearly the same volume. Just look around man, the proof is everywhere, or did I censor all of those forums? lol

Then you accuse me of conspiring with other people who came in here to defend me, which is as far from the truth as you can get. Actually the complete opposite is true and I asked people (including rowhouse), not to post and continue to feed this nonsense. But rowhouse is an adult and his own man and continued to do so any ways.

Yes, of course. I stated that many times in this thread. Do you think there's anyone more frustrated about that then me? But this bothered you so much, that you haven't said a peep until 15 months later is total bull too, and you need to be honest and man up too.

You need to post screenshots or explain and give more specifics in order to get an answer.

But after I answer that, can we take this offline? The only reason why I PM'd you a while back was because I don't want to take up all this time and space in a support thread. If it's something that will help or address future customers, then we can speak about it here. But all this other nonsense, let's just take it offline. You've already clearly stated all of your beefs. It's all there for any and everyone to read.

Thank you.

A lot of untruths and bluster in there. I haven't told a single lie. That is utterly unacceptable for a company to falsely smear it's customers.
Your refusal to discuss bugs online proves my complaints.

Unfortunately for the thread, I have to demand you post it, so I can clear my name, which has been somehow blackened, for being the customer who was fobbed off for 15 months regarding "significant upgrade, and there's tons of new features and videos" , that is obvious to everyone hasn't materialized. I'm not the only customer to find LB for PT awful.
http://forumserver.twoplustwo.com/16...0/index67.html

After I disprove your list, we can stick to bugs, which you have previously ignored on this thread, which is how I would like to proceed.


I accept, that when I said "you", I meant Leakbuster support. Usually saying "you" means PT, HM, Pokerstars etc, and they don't pull you up that it wasn't them personally, despite them having up to many hundreds more employees than you. And being APS founder, I would have thought it all applied to "you".

I didn't know about this thread. That's why I never posted in it before.

Nice try though.

LIE #1
You'll take one issue, like the re-player isn't working for your site, and turn that into statements like LB isn't working at all. That's called a lie. And I don't blame PT. They weren't expecting to merge with HM. But the reality is it makes zero sense to develop a function that can easily break again when a site changes, when PT has offered to build an API that will work 100%, and there's no need to ever update it. Zero sense.

LIE #2
You'll saying something like I can't run LB by stake level, and so no stake level works, and then try and make it sound like nothing is working in there. When in reality you're running a very specific filter and it's not working. And that's potentially a very legit bug. But I've asked you to send me your details, not because I don't want to share it here. But because I have to set it up in our system and send it to the developers so they can track the issue and prioritize how they develop.

LIE #3
You make statements like there's the wrong videos in LB PT. No, they are the correct videos and it's just for the filter videos, but yes, they show HM. Why? Because it's irrelevant to the topic. That's another conflated lie.

LIE #4
Then you say I admitted I purposely misinformed customers. I mean that's bording on legit slander. I never said any such thing, or anything slightly close to that, and I'd never purposely misinform a customer about anything.

LIE #5
I didn't send proof that PT told me they were developing a needed API in a couple of weeks, and then delayed it a year. Another lie. And instead of saying, hey, what you sent me isn't enough proof, you say that I didn't send anything and admitted otherwise. That's another lie.

Those are lies. You said them. They are all there. And no, in all my time I've never even contemplated taking this approach with anyone, nor have I had to. You got what you wanted.

And it's not like you're saying these things in context. I know with 100% certainty you know what you're doing. You're not stating a gripe or issue or problem, not even in an angry way, you're purposely trying to conflate and distort the issue for your specific agenda.

I have 7 years of not ignore bugs. I'm not ignoring bugs, I'm ignoring you. But we're here now. This is what you wanted.

Haha.. Yeah, no they have a few employees. A couple more than I do actually, but not by much.

I've addressed your "bugs". I tried to address them initially, but you wouldn't respond to the information I was asking to help you. JUST LIKE YOU ARE DOING NOW. You said you didn't understand the aggression statement... so where's the screenshot, where's the info? You don't want assistance, you want attention. Well you got it. I'm here wasting my time with you. Not spending time with my family or children. So what do you have?

You totally blanked this one. Now you want to take it offline!
Support said it might be a currency issue, before admitting they knew PT converts currency. Then they didn't answer.

Waste 2+ weeks of someone's time, when all you had to say right from the start was, I have an issue, of which you had one legit gripe, and one potential bug.

That was it. It was that simple. I'm sure I'll regret more than half of what I end up saying in here, but I'm not going to allow you to act innocent as if you've done nothing wrong.

I have 7 years of documenting how I handle issues, customers and problems online. And never in that time have I come across someone like yourself. I know this is a total waste of time and energy, but you got me. I hope you're happy.

When I said proof. I meant that you show me quotes where you claim I lied.

Not vvvvvvv



The kids defence! Pretty desperate.

Just post right here, all of your bugs you think you have in one concise post and I will address each one and them I'm done with you. I want the full list that justifies all of this nonsense, so please put it one by one. Thanks.

It was just the first bug. I thought I had better let you deal with them one at a time!

Seriously though, if you are claiming this is affecting your kids, then you win, nobody should complain about LB. After you finish the "liar accusation" , I will delete LB and move on.
Although, maybe guys with kids could waste money on LB for PT. Maybe third world poker players?
I'll have to think about it. This is heavy. I never knew downloading LB would include child protection issues. Damn.

That is very fun man. Good stuff.

Thanks for all of your great suggestions. I appreciate you in investing all of this time and energy into improving Leak Buster. I'm sorry we couldn't resolve your issue. We tried several times to do so. If you need any other assistance, please contact our support.

I wish you much success with your poker game and life.

You have ran away before when you couldn't answer, but not this time. You have got away with it offline for over a year, maybe several years, which is why you are so tilting at being called to account in public, and your asking to go offline.



You obviously have something to hide.
Back up your claim that I lied to you, with quotes from my posts.
Back it up or retract it.

I heard about this thread in another forum and have logged in here to say I have used Leakbuster via HM2 for about two years with no real issues and I think its an excellent software for finding leaks in your game that would take you ages to discover otherwise.
I would expect the odd minor glitch here and there in a complicated software like this that has to adapt to a multitude of different computer environments and the very minor issues I have had have always been quickly and politely sorted out.

I can personally vouch for LB and its support team. Thank you Freakdaddy for your help and support over the last few years.
Feel free to look me up by my user name in poker rankings and over at CardsChat (the friendliest poker forum) where I have never seen this sort of behaviour.

I don't mean to be pedantic, but I think you meant ......... "joined to say"!

Anyway, welcome. Interesting first post. Semi off topic, as we were "discussing" LB for PT.

Did you actually read the thread? Try page 67. Although I would remind you again, we are talking about software you don't have!!!!!
http://forumserver.twoplustwo.com/16...0/index67.html


May I ask what forum you heard about this from, as your name and LB doesn't show up anything in searches since 2014 when LB for HM said AK was one of your biggest losing hands.
https://www.cardschat.com/f50/10-nlh...nusual-243170/

Really? You have such faith in Leakbuster, that you don't question it's findings that AK was your worst losing hand? I questioned LB. It was wrong. In fact, LB has manufactured imaginary stats. We have seen preflop, flop and turn questioned for the PT version.

I think poker players would be better advised to support 2+2 where it's an even playing field between poker players and poker companies. Respect for that.

Really though bud, I am amazed anyone would think FD's behaviour was acceptable to a customer who waited with awful software for 15 months.
I have never been insulted by a business owner or employee, IRL or online. Nor has anyone refused to answer queries or begged to go offline, listed imaginary lies, before eventually hiding behind their children. It's breathtaking. It seems the guy would do anything to avoid answering bugs, and distract from his woeful LB for PT software.

Yeah, I think we've seen quite enough of it here too.

The Landlord, I expect anyone reading this thread will now be well aware you are not happy with your purchase, and can make up their own minds. Please do not continue. Further arguments you can take to PM or email.

Hi,

I think I have found an issue with LB for PT4 (I sent an email to Support a few days ago through LB report bug function but no answer yet):
- select "Run Complete Analysis"
- select "Analyze by Stake Level"
- I pick "$1NL" but it could be anything
- select "Step 6 - 3/4bet"
- select a hand on the grid
- Observe there are hands unrelated to the selected stake (see screenshot)



Workaround: use the date filters to narrow to what I am interested in but it is not perfect since it may include hands from lower stakes I am not interested in reviewing (typically because I was experimenting)

Thank you

Yes, thank you for letting us know. We've seen this w/ the stake level analysis in this step. The developers will be working on a new release for this here soon. We have a new LB for HM2 coming out in the next day, and then an update for LB PT will be out after that w/ some new features, videos, and fixes. I'll post in here when it's up, but it will also come up as an auto update.

I like the sound of these! Thank you.

Wow sounds good! I'm excited for the new features of Leak Buster.

Me too! Awesome.

It should be out by tomorrow. Just finishing some last testing. This will be for LB NL for HM2.

New Features

- Last 250 big pot hands organized on main interface (configurable in settings to determine pot size). You can run equity calculations w/ automated hand ranges from any of these hands, or export them.
- GTO Rangebuilder Turn and River Support added (There's 15 free trial uses, then it starts at $9.99/mo). You can tag any leak hand from step 1 and run it in GTO scenarios. It will save any hand you run in GTORB so you can instantly review them again. Even trial uses.
- 2 new Videos by Grant Coombs (aka Balbomb). Long time Cardrunners instructor - Optimal Bet Sizing, and Proftable Hero Calls videos.

We have some filters we're adding as well, but we're saving these for next release because of the timing of some of the new filter videos.

Nice. Looking forward!

Could you elaborate? If you're going to include a more detailed explanation with the update, I'll just wait. If you have to have something handy you can cut & paste, I'd be curious how this works.

(Btw, although I know the basic definition of GTO, I've never incorporated this concept in my game, so I guess I'd sorta need the layman's explaination.) Thanks!

Well GTO Rangebuilder is a very cool and easy to use interface for building ranges and coming up with Game theory optimal solutions for turn and river situations. It allows you to explore a solution tree and find nash equilibrium solutions. Really this short video explains it more if you're curious:

https://www.youtube.com/watch?v=MAcrMhO4icU

Depending on the stake levels you're playing, understanding GTO solutions for some common spots can be extremely helpful. But in general, it's a great area to explore to get you thinking deeper about the game of poker and perceived ranges. I highly recommend it for expanding your game. It takes effort, but it's highly worth it in the long run.

I hope that helps answer your question.

hi, newbie here (only 25 k hands). lb x 4.0.5 says i flop cbet too much (91%).

so i was wondering if there was much difference between the recommended values for these two percentages and what the recommended values are.

also, is there a way to see these percentages in lb or pt4?

thanks