"The issue with the grabber is the setup. If it's configured properly, it works like a charm."
I really appreciate your presence in this thread, and i am not trying to be negative, but for the sake of the product that we paid for, i really hope you don't believe this because it is simply not true. As I have mentioned, I have everything configured properly and the hand catcher simply does not capture hands when I am all in and I beat my opponent at HUPLO tables.
There are also errors in the way the hands are imported into HEM2. If it is an all in pot often times the hand is cutoff at the showdown and I receive an error message when trying to review them.
I think the product is generally very good, but it is not even completely close to being error free. I hope you can take this as constructive criticism