got it, thank you!

Any other suggestions on getting the auto table finder to work?When I switch the folder to Ignition, its not even registering the table?
Thanks

Warning: iPoker: No winner found in hand #3459444508 (Hand #3459444508)


getting this error message every now and then using pokertracker 4 with the bovada HUD on ignition



EDIT: hands are going by but its not updating anyones stats at the table for multiple hands in a row

the hands are getting processed into pokertracker..just no update on the HUD side of things

seems to stop tracking once there is a table change...its fine up until that point

i'M having this problem also,

and i can't find the folder for ipoker in pt4, can somebody help please?

yes I have Hero(ipoker) set in HM2, but still having problems. Today at least some of the HH made it to the database but I had 3 tables where the HUD didn't show me as hero(FRISCH,MADISON,OWLS)

This is getting really frustrating - please help

I just played a session with driveHUD and had same kind of problem. One table DHUD know I was hero and on other table(gamers) I wasnt' ???

did you set your preferred seats in the card catcher and in the poker site settings?

Yes, and everything had been working fine up until last week?

Honestly I have no idea. I've never had anyone have that issue in here, and I can't think of a logic reason as to why it would be a problem. Can you send one of the hand files from the table that didn't show you as hero to support? There might be some clues in there, but right now I don't know. We've haven't changed the overall logic in a few years, and I've not seen anyone have that kind of issue since we've sold the product. I think the HH should have some clues though.

The hands will be in the HM2 archive folder.

So this still isnt working, seems to be a complete waste of time at this point. No auto load, still have to use cross hairs and only cash games working properly, tourneys load up completely wrong. PLayer numbers of players not even at the table??

I'm not sure what you mean. We put out an update so the HM2 hud will auto load. PT4 has always worked. Some people are having difficulty transitioning over, but it works fine. I use it myself every day. No idea what you mean about tournament. If there's an issue though you can send your log in to support and we can take a look at it.

If anyone is having an issue with HM2 auto loading, please let me know. I think in some situations it might be a sequencing issue, but it seems by all reports it's working ok. Ty.

Its still not autoloading my HM2 at all. It works if I use the table finder for cash games, but for tourneys, it has the wrong player numbers. The player number and the HUD number do not match, none of the numbers are even the correct player number except for Hero. Its like its loading a completely different table.

Yes, I'm aware of your issue from 2 posts up, and support let me know about your ticket. I'm not sure what would have changed between then and your post above, but you don't seem happy and I told them to put a refund in for you. I was asking if anyone else was having a problem since we moved to HM2 auto load.

One note is that you need to make sure you have a more recent version of HM2. Older versions will not auto load, you'll need to manually add tables with older versions.

I want the programs to work, Just frustrated.
The "hand converter" program specifically says to not use the older version of HM2. So if thats the problem with the Auto load, I will try and see if that works, but then what about the "converter'.
Thanks

I updated the HM2 and that seems to have resolved the auto load issue. But the players numbers are still incorrect? none of the numbers in the HUD match any player at the table. Also, what does this mean about the "hand converter" program. will it not work with the current version of HM2 with autoload?

What do you mean the player numbers are incorrect? I'm guessing you mean the position of the HUD over the players, and in that case you just need to move them to the correct position (auto rotate). Once you have them aligned one time on a table, they will load in the correct position from that point forward.

The hand converter will work with any version of HM2. After version .8079 of HM2, HM blocked the importing of known hole cards. So you can import them w/o this feature enabled. We are going to work on a work around to have the HUD auto load w/ previous HM2 versions, but we're not entirely sure this is possible because of the poker site changes that happened between that version and the current version. We're doing the best we can to make a product that was not designed to be compatible w/ a site, actually work with it.

No, like I said, none of the numbers are correctly matching any player numbers at the table. Its not an order issue, They are simply all the incorrect player numbers. I did notice that when a new player was bought to the, THAT matched correctly. Strange?

So with HM2 not allowing known hole cards, what is the point of the hand converter program now? Not trying to sound rude, but wondering if its worth it to have now is all.
thanks

I tried updating HM2 to latest version and it work well last night. Hope that is all I needed

Can you send a screenshot and/or log to support? I've not seen numbers not match. I just ran a tournament on there myself and everything looked fine. This is the same logic we've used the last 2 years, we didn't change anything on it and it's worked fine, so I'd be interested in seeing what's going on with your system.

HM2 has not allowed known hole cards for almost 2 years now. If you're using the catcher, and want the HUD to auto load, then for right now you have to use the latest HM2. We are working on a version that will auto load w/ the older .8079 version. But if knowing known hole cards is important, then you'd have to manually add the HUD to the tables and keep the known hole cards feature enabled with .8079.

I was asked to register again today like somebody else mentioned above. I have my product license code, but it seems like there may be issues with the registration server.

OK thanks for the reply. The card catcher was working for a little while and then went back to messing up the numbers again. I tried to start and stop both the HM2 and CC, but no luck. It actually would be fine for other tables except for one. Strange? I will get a snapshot of it today, but any suggestions?

Hey guys, was wondering if somebody could help me out. My free trial for Bovada Card Catcher just ended yesterday (working perfectly through out the trial), so I purchased the software today, but I cannot get it to work. When I type in my serial Key to register, it says, "the serial number could not be used to unlock the software, please try again"... Can anybody help me out here? I really want to play but don't want to play without being able to track my sessions.. idk what to do lol
Thanks

Doing some quick server maintenance yesterday. You must have hit a small window when it was rebooting. I assume it's working fine for you again.