Well I'm not lying to you. . There's a tutorial video with the HUD in the right spots. They will go to the correct position when your setup is correct. Your setup just isn't correct. You probably have preferred seating turned on or something, and it's not setup right in the catcher. But it's an easy fix. Go to settings in Bovada, look to see if preferred seating is on. If it is, go to the settings on the catcher, and make sure to select the SAME seat number for each table type format.

Fyi, I use it myself almost every day at mid stakes cash games. There's lots of people who use this. Does anyone have any issues ever with the HUD not coming up correctly after it's setup? There's over 192 pages in this thread. Are there any about people saying the HUD won't align. No. I'm sorry you're having a problem, but there is a solution.

In the beginning of this reply you say it's not working because I "probably have preferred seating turned on or something" then later you say I need preferred seating on ???

In bovada the bottom middle seat is set , in catcher this is seat #4 . I have them both set on the same seat.

I seen several people with this issue . You might want to make a tutorial similar to the one you have on the program for the initial setup.

I will keep trying .

Thanks

The catcher works fine for me. The seating is correct.

There is one thing I have noticed but its not a big deal. I use it for cash full ring. The way i use it is I open 4 tables and let it run 10 min or so. I then wait for a seat and select it and start playing. Everything lines up good. Lets say i close a table and open a new one. Everything will work fine if i let that table run for a hand or two before selecting my seat. But if i open the forth table and sit down right away, the seating is incorrect on it when the catcher picks up. Its not a big deal because i usually like the table to catch 10 or so hands before sitting down. But of course the problem u have is all seats will already be taken when you wait. I still don't care cause i just wait for an open seat anyway.

The problem:
I have 4 cash tables open and everything is good.
I close one table.
I open a new one.
Sit down right away.
The catcher kicks in and the fourth table is not aligned.

The fix:
I just wait till the catcher picks up first then sit.
But, i usually will lose my seat and have to wait for a new one.
Not a big deal cause i like leaving the table open first anyway.

Sorry this was long. I hope i explained it ok.
I kinda think its a poker tracker thing too.
Cause the hud is aligned its just not where i put it. It looks like its aligned for a larger table or something. Its really hard to explain.

I am having a similar problem. So preferred seating should be on or no?

Nevermind. I've gotten it sorted out. It's aligned correctly now

I have preferred seating on in both catcher and PT4. Also make sure its set to ipoker in PT4. Other than that it should work. Take a seat and wait for the hud to pop up. Then align it how you like it. Then save it. I save it after each thing or two i move to make sure it wont reset before i am done. When it looks good save it one more time to be sure. Now it should be good the next time you open a table.

It will not rotate to you untill you are dealt in. Make sure you are not just leaving the table thinking it did not work. Wait till you play a hand. It will align when you are dealt in. Not when u sit down.

Preferred seating is on everywhere I have the option to do so. I think catcher and bovada.

No, I'm saying IF you have preferred seating turned on, then you need to make sure the seats are set correctly in settings on Bovada, and the settings in the catcher. Make sure that 6-max, full ring, etc... is the same position. If you mouse over the ? in settings on the catcher where the seating is, it will layout what the seat numbers are.

I've seen some people not have it setup, but I'm saying once they have it configured correctly, it works and comes up in the correct spot. I've not seen anyone not get it setup. You were saying, it just doesn't work.

Any ways, I do explain this briefly in the tutorial, and it's also in the online manual Section 5, part E. I'll quote it below:

Preferred Seating - If you want to setup preferred seating, then select the table type from the first drop down (heads-up, 6-max, or full ring). Then select the seat number you'd prefer to have. Mouse over the ? for the identify seat to see a seat number location on Bovada/bodog. To complete your preferred seat setup, login to Bovada/bodog. Click SETTINGS. The select GAME PLAY SETTINGS from the top tab, and select SEATING. Then choose the same location you selected in the card catcher on Bovada/bodog. If you're using Holdem Manager 2, you also need to select the preferred seating in your HUD configuration. No further setup if needed if you're using PokerTracker 4.


But yes, good suggestion. I'll make some more documentation on this.

Yeah, it can't position you correctly until a hand is dealt because it has no data on you yet. A hand has to to be written knowing where you are seated, and then it will adjust and sit.

As far as your issue w/ the 4th table. I hadn't heard of this before so I might need more details or a log. I open and close cash tables myself all the time. I've never seen that happen on a 4th table - not that it isn't happening. But you're sure that after you're dealt a hand it's not aligning? Let me know and I'll look into it more. I would have suspected people would be going crazy in here if this was the case always.

Is there a way to change the default prizes of sitngos besides going in and manually changing every tournament?

Not that I'm aware of, but S&G's are handled by a pre-set table in your database. Meaning both HM and PT already have these prize amounts setup. They are not processed by the catcher. So S&G's shouldn't be an issue. Just MTT's you may have to edit since those place/results are not available or set by the database. What issue are you having?

I have replaced the hard drive in my laptop and need to re-activate my card catcher but can't seem to find an email with my serial key or anything from the first time I activated it. Help me @FreakDaddy?

You can look up your serial from here:
http://www.acepokersolutions.com/serial-remind/

Just enter your e-mail address you purchased with and it will send them to you. Either that or e-mail support.

Im trying to change the values of the places for the SNG tournaments detected... Is there a way to change the value for a specific sng so everytime i cash it i dont have to go in and manually change the actual prize?

a

What version of the catcher are you using? Like I said, the database itself sets the prize amounts based on the buy-ins. Which ones are you finding that are off? And no, I don't know of a way to set the win amounts. It's a good question though, but the tables should be accurate. At least we haven't seen any ones that are not set correctly to date.

The new 1.05 hyper turbo 6max sngs

Can you send support one of these hand histories? It's probably that neither database has a table for them. I haven't seen them yet myself. I can have a developer take a look at them and talk w/ HM and PT about it.

Does the CC still miss hands or has that bug been solved?

No, it doesn't miss any hands.

If I disconnect in the middle of hands the cc will not capture those hands even though I'm always able to reconnect immediately and finish the hands. Also I still download and convert HH and import into a seperate database and the win/loss on sessions tab is rarely identical between the cc and converter. But usually within a few bbs.

Ya, writing the hand is dependent on having a connection. I can see that creating a problem. Overall the reports I have back from customers is the data matches exactly. I know every once in a great while, I've seen a strange Omaha hand that didn't go in, but it's been a long time now at this point. My own play the data has matched for quite some time to the penny.

How do you get the seats to line up correctly? It was working great without touching anything before but something changed.

I've tried to mess around with the PT4 settings and also change it manually then save it, but it seems to be wrong on one table if it's aligned correctly another. thanks as always

Well it's like clockwork when I start sessions for the first time in the day I get all my tables up and running and 10 hands in +or -, I disconnect for 3-5 secs. It's tilting as hell cuz I get booted from my tables that don't have hands and have to wait 5 min obviously. The days when it doesn't happen the data is mostly correct I think.

Maybe you turned preferred seating on at the bovada settings, or it's on in the card catcher settings? If so you need to make sure the seats are all set correctly. If it's off, then just open one table, align the HUD by position, and then open more tables. It will align after that.