Hey, HU PLOer again.
Today I had the same problem: played 25 hands but only 24 were caught and imported to HM2. Using iPoker. When I go into the Bovada software to check out hands I can see all 25. Nothing out of the ordinary in the hand that was missed, played to river, I won at showdown, so it wasn't one of those post blinds then blinds returned hands..
The software seems legit, but I can't pull the trigger after the trial if random hands are going missing
As an aside, I did the 1 day trial of the Bovada Hand Converter. I didn't really have the time to see if this grabbed with 100% accuracy or not. Can you speak on this? Also, it appeared with the hand converter hands are only going to be available for upload into HM2 a day or so after play, not instantly as with the BCC.
Thanks! currently a 3.5 star product bc of hand drops, but 5 star customer service for sure.