I'm starting to lose my patience with your product.

You guys are putting out updates on a frequent basis, but it seems like everytime you fix something you break something else.

With the latest update:

Clicking on the horizontal scroll tab on the bottom of the results graph has a tendency to lock up. It locks up to the point that I cannot click on the Pokerstars buttons. I had to kill it 4 times today.

The results graph for the Sessions is ordered incorrectly. Oddly it works for the current active session, but all the previous session are showing incorrectly. The results graph for the Reports->Sessions are correct.

Yup HM1 and 6max MTTs excluding the 12mans are totally broken. Frankly not a huge issue for me, but I imagine this is a big deal for some.

So your looking to completely delete your HM2 database? Once you do this you will not be able to reconnect, just mentioning that so you are aware.

Go to the database control panel and select the database you want to delete and press the red minus button to delete it http://hm2faq.holdemmanager.com/ques...r+%28Ribbon%29

NB: Doing the following below will completely erase all your HM2 databases:
The uninstall HM2 and go to C:\Users\YourName\AppData\Roaming\ and delete the holdemmanager folder. Now if you do a reboot you should see the space reclaimed. This will not affect your HM1 database

This is the report > Tournament Stack Size your seeing this on? Have you tried clearing your filters?

Can you zipup those hands and email them to hm2support@holdemmanager.com and well check into this issue

Im not sure exactly which filter you want? Is it seen flop and went to showdown or a different one your looking for?

Have you the correct player selected? Have you tried going to filter > Clear and the filter > use for all and refresh and see if the hands show up? if its showing the correct no of players its almost always a filter issue so that should solve it but let us know if your still having issues

Hi, the summaries should update the correct information, usually .txt and .hmtl formats work fine, xls format is not supported, if your still having issues after importing please email to support@holdemmanager.com and well look into the issue for you

Go to C:/Program Files/RVGSoftware/HoldemManager/Config folder and make a backup of prefs.xml and then close Holdem Manager and delete the original prefs.xml and restart HM and it should create a new default prefs.xml file, please test with that version and see if the problem persists?

Hi, what stats are you having issues with and what version does it say in the title bar, we just made a couple of updates to the stats and this may fix it by downloading the latest version, if not let me know the stats your having issues with.

Sorry about this, i agree it sounds simple but the solution has been anything from simple, were getting close to a solution and should have this fixed soon, rest assured this is high priority

Hi, what stats are you having issues with and what version does it say in the title bar, we just made a couple of updates to the stats and this may fix it by downloading the latest version, if not let me know the stats your having issues with.

Ill follow up on this for you.

Im afraid youll need to leave it attached for the street by street hud to work

Ok thanks for the report, well get on this straight away.

Im not aware of a specific bug on this but if you forward me a tournament where you see a calculation error just send it to hm2support@holdemmanager.com and let me know where the error is and well get it fixed.

if you email me some of those hand histories to hm2support@holdemmanager.com ill check into this.

Sorry about this, ill start investigating this and try to get those resolved as quickly as possible

Thanks for reporting and well get this resolved asap

Morny,

I sent my HH's, but something just occured to me. When I set up my export file I had all hands in a single directory with a sub-directory for my tournament hands since they are exported separately in HEM2 and were overwriting the cash hands.

When I imported I chose the root directory as the directory to import from. Could the presence of a sub-directory be screwing with the import and making it think it is complete?

+1 on this. My graph always change in session tab for my previous session.

Also need a fix on those buggy pop up. Suppose to be in these day's update but still no fix.

Also any news on table scanner in HM2?

Suggestion:

Is it possible to have the hand viewer windows as long as possible. It's kind of annoying to have to scroll down this windows to see the result or later street of a hand.

ty morny

Quote:
Originally Posted by goldinvest
Hi,

Anyone knows why HM shows my mtt stats when selecting reports/by stacks, only for 5000bb and below, I would like to see how im rouning at 16K, 20K, 30K and similar blind levels that i playd few times...

thanks

This is the report > Tournament Stack Size your seeing this on? Have you tried clearing your filters?



I have no filters and even don't have the hands in my HM, eny ideas???

Ok ive reproduced the bug with the sessions graph and well take care of that quickly, regarding the locking up issue i cannot reproduce, consider the graph report resizes automatically im presuming the only way you got it to scroll is via the zoom option? Even doing that it still doesnt lock or lag for me. Can you reproduce the problem and please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having

I modified my directory structure and only imported the .txt files just to make sure the sub-directory wasn't causing an issue. The import processed every hand but the total # of hands is identical. This leads me to believe that the issue is not with the import, but with the export itself. I suspect that not every hand in my database was exported.

Perhaps you should test the export feature on a large sample and see if you can reimport it exactly? My d-base was about 230K and only 100K or so made it from export to import.

Regardless of sample size these stats never show for me anymore. There is nothing there?! When I am playing this is incredibly frustrating...

Please anyone help me.

Thanks.

If I am a registered user of table scanner for HEM1, does this carry over to HEM2? If so, how? What about instascan service?

x-post. think it might be better here...

Can't get my HEM to work with OnGame (GoalWin)



..and YES I played a couple of hands of CG... Even tried to reinstall the GoalWin...

hey,

Im new to HEM. My HUD wont show at pokerstars. could you list the reasons why it wouldnt?

thanx

I am very disapointed in HM.

1. When the Huds appear, I can not move them next to their respective players.
I can't drag them into position with my mouse. I have sent two e-mails to support but only get a caned answer to look at the frequently asked questions pages. This advise is worthless.

2. What do I have to do to get an answer

PTBob

Are you right clicking to move?

Also, check your seating preferences.

I don't find any probs with this.

But my HUD doesn't show the stats

It says I have no filter selected and when I clear it nothing happens. It tells me to select a player to get reports on, only I have no players to select from...
http://gyazo.com/e8ebeb388325c074fad56c37addfeb72

Thanks for advice Morny, did this but it has failed. Same problem. On top of which my HEM HUD fav settings have now been lost but I guess I'd need to place the backup prefs.xml back into place no?

Please advise how to fix problem further plus confirm need to replace prefs_backup.

Also I note the problem already started just before I upgraded to 1.12.06. Maybe of relevance. But that's why I upgraded it to start with.
thanks

The hud on cake network it's a mess, almost impossible to multitable.

If a player drop out after 10 hands and another guy join the same seat the hand count and stats don't reset.

btw: I'm using HM2

Is it better to only auto import hand histories and then when Im done, use the tournament summaries that I get from pokerstars by email? Or should I import both hand histories and the tournament summaries when auto importing and then afterwards also use the tournament summaries that i get by email?

So I have 1.1M of my own hands in my HEM1 database. I imported this database into HEM2 and now there is only 130k of these hands. Seriously, wtf? How could it miss 90% of my hands? This makes no sense.

I think i might already have your database backup, if so i can restore it and replicate, i have tested on a reasonable size sample and couldnt reproduce so i suspect it might be specific to hands on a particular site. If i dont have your database please send again, btw ill address your other issues via email later today and appreciate all the feedback.

Please view the following FAQ and if this does not solve the problem please answer all the questions at the bottom of the FAQ to help us narrow down the issue.
http://hm2faq.holdemmanager.com/ques...+does+not+work
The more questions you answer the quicker we can narrow down the issue and provide a solution


Yes, there are no upgrade fees for the apps so when you upgrade to HM2 your license will carry over. This is also the case with instascan.

Thanks for the detailed information, unfortunately it seems its not writing the hand histories, can you contact their support and see if the default folder has changed and also see if there is an option in their settings to stop writing hand histories as this may be turned off. Unless they are writing the hand histories HM will not work so youll need to get that issue sorted first with their support.

Please view the following FAQ and if this does not solve the problem please answer all the questions at the bottom of the FAQ to help us narrow down the issue.
http://hm2faq.holdemmanager.com/ques...+does+not+work
The more questions you answer the quicker we can narrow down the issue and provide a solution


Sorry to hear your having issues, does right click and drag not work? Have you lock the layout selected in Hud Options > Config Properties > General Settings as this should be unticked if you want to move it, if you still have issues select always on top in the same section and see if that helps

Please view the following FAQ and if this does not solve the problem please answer all the questions at the bottom of the FAQ to help us narrow down the issue.
http://hm2faq.holdemmanager.com/ques...+does+not+work
The more questions you answer the quicker we can narrow down the issue and provide a solution


Thanks for the image, that helps, you need to type the alias for it to appear so try typing the first couple of letters, i can see there is 162 players in your database from the image so they are there you just need to type the first few letters to start seeing them.

Hi, yes to replace just delete the current prefs.xml and rename the backup one to prefs.xml when HM is closed, regarding your issue please email support@holdemmanager.com for a teamviewer session to look into your issue.

Hi, can you reproduce that issue and send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having and well try and get this fixed asap


Hi, stars actually write the summaries to the hard drive now so you just need to tell HM where the folder is and it will update everything automatically, the order in which they are imported isn't really important. See here on how to setup your import folders to import your hands and summary files.

http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

Hi what version of HM2 were you using, we would really appreciate if you could do a backup of your HM1 database and upload it somewhere for us, btw do you purge any hands. Please PM me and ill be happy to work with you on this and get it resolved quickly.

In the meantime i would recommend exporting the hands from HM1 and import them into HM2.

Can you post a screenshot showing this please as this will help me replicate this on my end and get the issue resolved. Feel free to pm it me either.

Were working on a solution that expands to show the whole hand without the need for scrolling.

I had to re-import my entire database because of an issue with NoteCaddy, so I did it off of my old HEM1 exports and the new merge HH's since this method wasn't working. This solved the NoteCaddy issue (which I emailed you about) and it is working now. Since I had a new d-base I decided to try the export on that one and it also is not exporting everything. I don't believe that the issue is tied to any one site because I get some hands from every site, but not all. When I get some free time over the weekend I will back up that d-base and send it to you if you can't reproduce the results off of the d-base you have on file (I think that d-base is a HEM1 though....not sure).

It appears that with the new d-base my vs. hero stats are now working, but the other issue with stat errors appears to still be there.

You may want the first d-base for troubleshooting why notecaddy wasn't working on it, so let me know which one you want or if you want both old and new.