Open Side Menu Go to the Top
Register
Holdem Manager Support Holdem Manager Support

11-22-2011 , 04:14 PM
Quote:
Originally Posted by antneye
While playing last night I was moving hud panels around and all of a sudden I got a popout that analzyed villains hand strength at showdown...it was a pie chart that popped up right in the middle of my play.

I had no idea this functionality existed, but sadly I could not reproduce it by trying any series of clicks in the hud panels. Can someone tell me how to bring this up?
This is the line analysis tool. Right click the note icon to bring it back up.

-B
Holdem Manager Support Quote
11-22-2011 , 04:18 PM
Quote:
Originally Posted by Genius1
I tried the table manager solution and the stats seem too appear but I am unable to move them and my table is set to "replayer hand". I also play more then 1 table and it seems as soon as i somewhat fix it through table manager I am unable to do so for the other tables. The hands are being imported into hem. I am also currently uploading my data base into HEM which has been taking a while because I think its at least 5 mill hands after deleting my postgres on my main drive. I am using HM1 and I am playing Pstars FR cash games.
You will want to finish your bulk import before playing live. Bulk imports take lots of processing power. If you are playing live the bulk import might be processing a thousand+ hand file and the HUD won't update until it gets time to import your live hands, which it can't because it's currently processing your bulk import.

-B
Holdem Manager Support Quote
11-22-2011 , 04:20 PM
Quote:
Originally Posted by Alcorel
This question might seem amazingly stupid but I'm a HEM paying customer, I've just did a clean instal of my system and now I can't find any HM1setup file in the official site, all you announce and provide links for is HM2 (no thanks, too buggy and eats all my system's resources) and I can't find a single link for the complete instalation of HEM1?? Can someone help me please?
On www.holdemmanager.com click the support button, then click downloads. HM1 full installer and update are there.

For reference, this is always the link to the current HM1 full installer: http://www.holdemmanager.com/downloa...ager_Setup.exe

-B
Holdem Manager Support Quote
11-22-2011 , 04:24 PM
Quote:
Originally Posted by Pizza Power
Been trying to use HM Sync, but all I get is this blank screen. Any ideas as to what the problem is?

Setup your password and you should be good to go. This screen should prompt for your password, but maybe you clicked through it the first time or you are using a non-registered version of HM2?

Go to Settings/HM.com Website Login. (it's the last option at the bottom) Enter your password, (From hm.com account) "Save Login" and you should be good to go. If you are not a registered user HMSync won't be available for you. You must have a registered account to use HMSync.

-B
Holdem Manager Support Quote
11-22-2011 , 04:28 PM
Quote:
Originally Posted by Fatboy54
Hi Completely new to HEM (version 2 or otherwise)

I'm sure it is great, but I've spent the last two fruitlessly searching for user guides/ getting started guides...and I'm starting to have a sense of humour failure.

After much searching I found a link to a video called "crash course", but of course that is to HEM 1, which is as much use as ***s on bull.

The quick start guide for HEM2 just basically tells you how to download it and install it. Nothing about how to configure it.

Am I missing something obvious here...I mean there must be an introductory guide or something telling beginners with HEM2 how to get going surely? Why is it so hard to find?
Tons of videos for HM2. Check out HMTV on the home tab! There's also a FAQ here that lists them all out. http://hm2faq.holdemmanager.com/ques...m+Manager+2+TV We also added them to the iPhone app so you can view them on the road.

We will also be adding more videos in the coming months that drill down the feature set even deeper.

-B
Holdem Manager Support Quote
11-22-2011 , 04:33 PM
Quote:
Originally Posted by Holdem Manager
What LB report are you on when this happens? I'm trying to duplicate but need some more information. I've also emailed the LB tech/development team alerting them to your question.


I am in the Leakbuster - position.

I double clicked the line that separates them and the stat goes away. Can't get it back

When I refresh it flashes(quickly appears then goes away again.) Really want to use those stats.

(double click the black line that separates the stats)

Thanks a lot for any help.

Last edited by 8Nilor; 11-22-2011 at 04:45 PM.
Holdem Manager Support Quote
11-22-2011 , 04:38 PM
Quote:
Originally Posted by TomoDaK
Just posting to say it sucks that zero attention has been paid to Merge. At the very least could we have the tournaments import with the correct buyin information?

Not to knock you guys as I've been 99% happy with HM for years, but this seems like it'd take about 10 minutes of work and it's pretty stupid that a huge range of my buyins import as $11. I mean Salmon=$5.50, Swift=$10.30 etc how hard is it to put that name detection into the program when you've already got 75% of them importing correctly?

HUD still not working on 6max big fields either
Are you referring to HM1? Recently we went through every single Merge SNG and updated buyin info, players, game type, etc. Reason I ask is I play some Micro SNG's on Merge every now and then to test and they do import and display buyin info correctly on HM2. That's not to say there's not some open issues still or HM1 has some problems HM2 doesn't have. Anytime we're adding this info based on a room name it can be prone to problems when the site updates the structures or add a new room name.

You're also saying a MTT's with 6max are completely broken? I checked our bug log and didn't an open bug for this. These MTT's are not always running but it's on my list of things to test.

-B
Holdem Manager Support Quote
11-22-2011 , 05:00 PM
Quote:
Originally Posted by 8Nilor
I am in the Leakbuster - position.

I double clicked the line that separates them and the stat goes away. Can't get it back

When I refresh it flashes(quickly appears then goes away again.) Really want to use those stats.

(double click the black line that separates the stats)

Thanks a lot for any help.
Nice find and thanks for the extra info!!! I have a bug written for this and it will be fixed in the next build.

In the mean time it looks like the columns get auto spaced doing this. The other stats are there, they are just wayyyyy to the right.

To fix this:
  1. Close HM2
  2. go to C:\Users\YOURPCNAME\AppData\Roaming\HoldemManager\ Config\ColumnSettings
  3. Delete the "ColumnSettings" folder
  4. Restart HM2

-B
Holdem Manager Support Quote
11-22-2011 , 05:04 PM
Ah, awesome thanks so much.

I think it happens also when u add a new stat, btw.

Thanks for the help. Great support.
Holdem Manager Support Quote
11-22-2011 , 05:45 PM
Is the 'Luck Adjusted Winnings' correct if all the tournament buy-ins and prizes have been adjusted properly for the Merge Network and Cake Netwrok.

HEM 2-BTW.

It seems like it's not right. I'm running bad but 30+ buy-ins under EV at around 100 games seems pretty horrid even for me

EDIT: Oh, sorry if this has been covered. If there is a place I can look before posting from now on I will be happy to do so.
Holdem Manager Support Quote
11-22-2011 , 05:52 PM
HM2: Everytime I view a tables HH from the recent pots hud stat, and another table pops up for action, the HH pop up will change to that tables recent pots automatically ... very tilting.

On prima
Holdem Manager Support Quote
11-22-2011 , 07:34 PM
Will street by street HUD work ok if we detach the chat at stars?
Holdem Manager Support Quote
11-22-2011 , 08:47 PM
please work on that HM2 remember the windows sizes(list of sessions/listed hands),
popup cards grid window, popup results graphs window.
Holdem Manager Support Quote
11-22-2011 , 09:41 PM
Sigh......... so buggy

Why do some of my stats not show up in the HUD now?

PLEASE HELP
Holdem Manager Support Quote
11-22-2011 , 11:04 PM
Quote:
Originally Posted by genher
HUSNG tournament results (in report) are still not updating automatically. (you have to close and restart HM2 for it to update). Is this still in the works or am I doing something wrong?
Quote:
Originally Posted by netsrak
Tourney results are still in work.
Cool thanks. but I don't really understand why you can't fix this issue. its obv kind of working as HUSNG are properly recorded everytime you restart HEM. Surely if it works when you restart the soft it should be easy to fix

(no need to answer BTW)
Holdem Manager Support Quote
11-23-2011 , 12:57 AM
Man I really regret downloading this.

My a lot of my stats suddenly don't show anymore on the HUD and there is nothing I can do about it...
Holdem Manager Support Quote
11-23-2011 , 02:12 AM
I upgraded to 1.12.06.

The HUD does not show except for only a few players and does not update. How to fix this please??

I have updated windows and HEM completey. playing on PS

thanks
Holdem Manager Support Quote
11-23-2011 , 03:17 AM
This is regarding Holdem Manager 1 and pokerstars:

Is there anyway to track rebuy tournament results correctly without manually editing the rebuy and addon amounts in the tournament results and data view tab?

I've tried by importing tournament summaries that I've received by email from pokerstars, and at first it looked like that worked, but the rebuy and addons amounts were correct for some of the tournies and wrong for others. Why is that?

What if I just auto imported hand histories and not tournament summaries when playing, and then afterwards add tournament summaries in .htm format that I've received from pokerstars by email, would that give correct rebuy tournament results? Or should I request the tournament summaries from pokerstars in .txt format(if that is even possible), or any other format instead, if that is better?

Will/Is it possible to get correct rebuy and addon numbers in Holdem manager 2 if I import tournament summaries that I've received by email?

In short, please let me know if there is a solution to getting the rebuy and addon numbers correct without manually doing it in Holdem manager?
Holdem Manager Support Quote
11-23-2011 , 06:42 AM
I use the original HEM and just recently started playing at Hero Poker on the Merge Network. I've noticed that I can see the HUD in game and everything, but I can't go to Cash Game or Tourney reports and review my winnings/hand histories. It logs the number of players I've encountered; however, I can't access any other information.

Forgive me if this question has already been asked, I have just recently returned to 2+2 and poker.
Holdem Manager Support Quote
11-23-2011 , 09:45 AM
can i filter the hands on the flop, like hand on showdown?
Holdem Manager Support Quote
11-23-2011 , 10:18 AM
I just exported my entire HEM2 database and then tried to reimport it into a new d-base because I wanted to test the value of the export feature for backing up hands. When i re-imported the d-base it only took in roughly half of the original hands (about 100K of a 230k sample)

You may want to try recreating this because it is a huge bug imho if we cannot trust the export feature.

Edit: Wait....I just tried again and noticed that when my screen saver kicked in the import auto-completed....this may be a totally different bug. Let me disable my screen saver and try again....will report back.
Holdem Manager Support Quote
11-23-2011 , 10:26 AM
Quote:
Originally Posted by antneye
I just exported my entire HEM2 database and then tried to reimport it into a new d-base because I wanted to test the value of the export feature for backing up hands. When i re-imported the d-base it only took in roughly half of the original hands (about 100K of a 230k sample)

You may want to try recreating this because it is a huge bug imho if we cannot trust the export feature.

Edit: Wait....I just tried again and noticed that when my screen saver kicked in the import auto-completed....this may be a totally different bug. Let me disable my screen saver and try again....will report back.
Nope.....watched the whole thing....it got about 40% through imorting 1080 files and then jumped right to complete and showed 1080 of 1080 imported even though it had only gotten to file 500 or so.
Holdem Manager Support Quote
11-23-2011 , 10:48 AM
Hi,

Anyone knows why HM shows my mtt stats when selecting reports/by stacks, only for 5000bb and below, I would like to see how im rouning at 16K, 20K, 30K and similar blind levels that i playd few times...

thanks
Holdem Manager Support Quote
11-23-2011 , 12:34 PM
how do i delete my hm2 database after trying it out? this thing is taking up like 6gb that i need, and i dont want to uninstall everything and reimport my hh's to hm1 since that takes all day. i already purged the hands from hm2, but that only freed like 1 gb
Holdem Manager Support Quote
11-23-2011 , 02:34 PM
Quote:
Originally Posted by TiltTheTilt
Is the 'Luck Adjusted Winnings' correct if all the tournament buy-ins and prizes have been adjusted properly for the Merge Network and Cake Netwrok.

HEM 2-BTW.

It seems like it's not right. I'm running bad but 30+ buy-ins under EV at around 100 games seems pretty horrid even for me

EDIT: Oh, sorry if this has been covered. If there is a place I can look before posting from now on I will be happy to do so.
Something just came to me that could be the cause of why I'm showing I'm running so far under Expected Value.

The Turbo STT's on Cake pay the top 4 spots instead of the standard top 3. I play a lot of those. Would that affect the EV calculations? I'm not sure how HEM figures the EV Calculations but I know that it changes the ICM of a standard payout structure.

If that is the cause of why it shows I'm running so far under EV is there anything I can do to resolve that?
Holdem Manager Support Quote

      
m