My holdem manager has stopped inputting my tourney cashes recently. It still records the tourney just not the amount i cashed, its all recorded as non cashes. Help!

I got a free trial of omaha manager and asked them whether it would cause a problem with my hold em manager pro version after the trial period and they said no. Needless to say 2 weeks later and 20+ emails later I still can't access hold em manager. It's been a total nightmare. Not sure if this is standard but keep it in mind when getting the omaha trial.

nevermind, it was late and I unticked the show player stats box in the replayer

Thank you for taking the time to detail your findings here. The bolded part is definitely the best option for everyone concerned in the long run. All of this should have always been in the hand histories/summaries, IMO.

What site and what games? Any tourney with more than 1 table will require a detailed summary file for HM to be able to accurately record the results. Most sites do not write these summary files, or if they do there may be some details missing (see above), so you will have to manually edit the results - http://faq.holdemmanager.com/questio...lts+Sub-Tab%29

Pokerstars is the only major site that writes fully detailed summaries for (most) of their MTT's.

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questio...+Summary+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questio...and+Histories+


Some times the temporary code you were using can become stuck in your system if it is not cleared manually from your Help menu before it is disabled in our system.

Please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

Please email the file, with a link to this thread and your forum name, to support@holdemmanager.com

Hello

I have bought and use HM small stakes hold'em version.
But sometimes I work with software without internet - just for analysis.
I saw that when I started HM offline - it calculated trial days! 15,13, 11...etc
When I work online - it is good - any problems.
I will work without internet sometimes, so I predict that software will be blocked after 15,14.,1 (trial period). So, I expect potential problem.

Is it possible - to ask developpers of HM2 to write code that
regenerate (refresh) counter every time when check license validity on his start?
I am not happy - not power off PC all the year etc.

The thing where the TAB's just don't appear persists for me and I did a clean install etc as was previously suggested (some time ago). It was better for quite a while - I did the clean install without my configs and then later tried with mine and it worked either way so it wasn't the config that caused it originally, something about the clean install fixed it, but whatever was causing it has since resurfaced. No clues either, used to happen when running FTP and now Party so I guess it's not the client I use either. Whatever it is it's a PITA.

This is the way it should work. Are you using any 3rd party firewall, anti-spyware, adaware, tuning or registry cleaning programs? And if yes which ones?

Is this with HM1 or HM2? Please add some screenshots and which operating system, firewall and other security software are you using? Or mail this infos to support@holdemmanager.com

Hello,

I had been never using tracker/HUD before. I installed HEM1 trial version last week, and I feel satisfied with it. I have questions, sorry If it had asked before but I can not find it in this thread (neither on the official site FAQ). Here my questions:

1. Is there any documentation or help files about how to use filters? I mean, I know how to use it, but there are so many unclear term/definition to me. For example what is "Could 3bet", "Did Squeeze", "River Was Raised", etc.

2. How to filter players with criteria: "have more than 500 hands" AND "3bet preflop 10% or more from Small Blind".

3. If I write notes on a player during post games analysis, Will it shown during playing(next time)?

1. Please see our FAQ in general: faq.holdemmanager.com and for the filters: http://faq.holdemmanager.com/questio...+%7B47%7D+Edit

2. A number of hands filter is not available

3. Yes, the notes are saved in the database and used by the Hud.

Hi, I'm updating my desktop db with my most recent hands from my laptop, I moved all the hands in the archive folder, but that doesn't move Microgaming hands, they are in that gamehistory.dat file. However my settings in my Microgaming history were so that the hands only saved for 30 days, instead of the 99 day max, so I'm missing quite a few hands. Is there any way to move these microgaming hands without moving the entire database? My desktop has 95% of the hands my laptop does, I would prefer to not have to move the whole database just for these hands.

My HUD (HEM 1) is not showing anymore when playing HUSNG on iPoker. My tables and hands a getting tracked however (running the latest version).

For some reason i can no longer access my HM anymore. Have ot working fine for over a year it all of a sudden is asking me to now register the product again:



I click cancel and this screen appears:


I have followed the above instructions resetting my HM profile then upload my product code again, but it just says this code is already uploaded.

Then i try register my HM from the 1st popup and put in my code and name and it comes up with this:



I have forwarded this issue to support and now sent my Reg.log file to them twice. First. they told me to update to the latest version and then follow the instructions in FAQ. No help. Then the told me to fiddle with my IE options which i dont even use but i did and that didnt help.

Its been about 3-4 days now and im starting to lose it, can someone please give me some real help here.

You can try to export them manually.

Sessions tab > right-click > set all filters to session date/time range > hands tab > [x] all > right-click > export all hands to hard drive.

*One of our testers just confirmed this should work, so you can use the date filters instead of sessions, to filter for a range of days, but I would not go much over a month or it could be rather CPU intensive.


I am sorry for the problems. This is a known issue the developers are working on already. We hope to have it fixed in our next release but I do not have an ETA for a release yet.

You will have to use the table finder for now - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Once it is released it will be posted in our Releases sub-forum - http://forums.holdemmanager.com/releases/


Please do not post images with your code on public forums.

I found your emails and am replying now. The reg.log still shows the same proxy issues. Just because you don't use IE doesn't mean you don't have to update it. HM uses the IE proxy (windows proxy) settings for registration.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

1) Open your Internet Explorer and go to Tools -> Internet Options -> Connections and click on "LAN-Settings" at the bottom.
2) Uncheck every box in the small new menu and click ok.
3) Try to register HM again.

If that doesn't work try to enable the [x] Auto-Detect option and try again.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.

I am having the same problem. I tried sitting in some cash games and my HUD worked fine.

Yes, this is a known issue - http://forums.holdemmanager.com/hud-...ng-tables.html

Worked like a charm, I had about 15K hands and it only took 30 seconds to export them. Thanx a lot for your help, you guys do a great job on support.

Hello,

I have a couple of problems one simple and one complex- hope someone can help.

a) My HUD has started working on and off - for some tables it works and for others it doesn't. There doesnt seem to be much of a pattern to this apart from that it never works on ante tables. I play on poker stars.

b) In the past I had a different database (on the same computer) to the one that I have now. This database is from when I was a pro and I would love to have it back! However it 'vanished' somehow on my computer one day and I never understood where it went or why. Obviously I am computer illiterate or I wouldnt be have these kind of problems but can anyone point me in the direction of how to find it? A point of interest maybe that when I installed postgres sql it created a second user account on my computer (why idk?) so maybe that has something to do with it?

Many thanks - any help would be great!
Angri

Just installed all the important updates for windows and IE9 and still cant get on. And i have restarted twice.

Have emailed the reg.log to support again

HM1, buying PT4 if this isn't fixed because it will likely happen in HM2, drives me crazy, I have to reboot it ten times to see anything and usually give up.

It happens on Party and FTP so that excludes the third party programs specific to each site. I have Win 7, Avast, Windows Firewall , PeerGaurdian, SuperAntispyware realtime, MalwareBytes. There is usually desktop autohotkey scripts running but I have tried with them off and it makes no difference.

My one clue is that it seems to happen if I have played Poker. If I shut the client and start HM again it will work then. For example, Party is open ATM and I opened a few tables but haven't played, now it is working fine, but if I play and minimize HM the TAB's will likely be gone. I can only really use it for after game analysis and it's been that way for 12 months at least, even when I had XP, can't do anything in the main program while playing.

Edit - It's every single TAB except the left menu and the top menu, can't see anything.

http://www.holdemmanager.com/Downloads/HmUpdate.exe

1.12.03b

• Fixed "Close" button bug (TS)
• Fixed missing stacksize at PokerStars (TS)
• Fixed missing players at PokerStars (TS)
• Fixed Waitlist detection (TS)

You need to update HM because of the change in the stars Fast tables.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php


Were there other problems when it 'vanished'? Do you see multiple databases if you go to Options > Database Management? If yes, try to change databases and see if you can open any of the other databases. If you can open them you should try to back them up and/or export them manually.


Your database may have been corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created).


We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Manual database backup/restore via pgadmin - http://faq.holdemmanager.com/questio...store+Database

Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database

Finally reimport all your hands/notes/summaries into the new database


This was caused by previous versions of postgresql installers. It should no longer happen when using our newer installers.

To remove the user from your login screen - http://www.howtogeek.com/howto/windo...windows-vista/


Replied to your email.


Have you tried HM2 yet? I would be surprised if this happens in HM2. If you need a HM2 beta code and download link please PM me your email address for your hm.com account and we will get you one asap.


Have you tried to add exceptions for HM in those bolded programs above, or temporarily uninstall any/all of them?

I would be glad to schedule a remote support session with you some time and take a look at your system, but I can tell you now that I will most likely want to uninstall a few of the programs you listed for testing purposes.

SAS and MBAM can usually be installed but I recommend you disable their full-time protection features and only run them manually when needed for scans. I would be surprised if PeerGuardian is the cause of this, but I haven't encountered it in any remote support sessions and never used it myself.

I assume so, but have to ask: Is windows full updated? Graphics drivers?

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver


Could you send us some screen shots, or perhaps a short video (assuming you haven't yet)?

Please email them, with a link to this thread and your forum name, to support@holdemmanager.com


--

fozzy71

Thanks I will do. Does it matter that I have omaha manager not holdem man?

It happened a while ago but i'm pretty sure there was a problem with postgre and I had to reinstall it. I dont see my old database when I go to Options > Database Management only the current one. When I navigate to that screen however I have to click "ok" on a box which has details like "port number" and "password" (already filled in) which tell postgres where to find the database. Is it possible that the old database was in a different location and changing these details could direct HM there? Also do you know where the database would be kept on my machine - ie directory / folder names etc? If not are there any search terms I can use to locate it? Searching for the name of the DB doesn't find it.

Sorry if any (or all) of my questions are dumb as i said b4 i'm not great with computers.

Thanks - wish I had done this in the past - will backup my current DB tonight.

Cheers, Bob

Not sure if anybody has posted about it yet but Party changed their micro-SNG rake yesterday:

http://forumserver.twoplustwo.com/sh...postcount=2892

and it's causing problems:

http://forumserver.twoplustwo.com/sh...postcount=2995

HEM still thinks the 6's are 5+1 instead of 5.40+0.60 and also it thinks 1st prize is $25 instead of $27.

Not sure if the same problem occurs for the other two limits as didn't play any of them.

As far as I can tell nothing has changed in the hand history format that HEM could use to detect this (ie: still just says "buy-in $6", etc) and to differentiate old and new $6 SNGs would have to be done based off date.

Juk

No, it doesn't matter when we are discussing the postgresql database.


If you had to reinstall postgresql, and you reinstalled the same version, your database is most likely gone. If you installed a different version your old \PostgreSQL\8.x\data folder may still be on your computer, but we may not be able to reinstall/reconnect to it, depending on the problems you were having that caused you to reinstall in the past.

If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

Even if you lost your old database your original hand history files, that were auto-imported, should still be on your computer. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).



No, it sounds like your old database is most likely gone.


Check your C:\Program Files (x86)\PostgreSQL\ folder. If you have an old \8.3\data folder by itself, and a newer \8.4 folder with numerous sub-folders, we 'might' be able to try and save the old 8.3 database but it requires a bit of time and multiple uninstall/reinstall attempts.

If you find a old \PostgreSQL\8.x\data folder by itself I will be glad to help you try and save/reconnect it.

Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 09:00 - 18:00 GMT, any day except Sunday or Wednesday.


I believe the developers are aware of this, but I will forward all of these details to them as well. Thank you.

Thanks Fozzy - not sure why I didnt think of this. Rather than waste your time any futher i'll just do that

Thanks again,
Bob