Open Side Menu Go to the Top
Register
Holdem Manager Support Holdem Manager Support

07-08-2011 , 07:32 AM
Ive posted in the HEM forums about this but is there anyway to get an answer. Im wanting to change my Rakeback % but cant work out how to do it. I have read thread after thread without been able to do it. If its not possible them great at least i can stop worrying about it and come up with a different solution.

Also is there a second part to the Report building thread? It says that all the definitions will be listed at a future point and i cant seem to spot it? Were they listed somewhere just so i can crack on with sorting out some custom reports.
Holdem Manager Support Quote
07-08-2011 , 07:40 AM
Quote:
Originally Posted by MartL
Ive posted in the HEM forums about this but is there anyway to get an answer. Im wanting to change my Rakeback % but cant work out how to do it. I have read thread after thread without been able to do it. If its not possible them great at least i can stop worrying about it and come up with a different solution.
Options -> Settings... -> Rakeback & Bonuses ?
Holdem Manager Support Quote
07-08-2011 , 07:49 AM
I want to know if it's possible for my HUD on PS to show up just as on FTP.

By that I mean, on FTP it used to show correctly the position of the HUD, the name and stats of people were always in place from the beginning.

On PS it's read from last hand before I was on table or something like that, don't know for sure and all the stats and names are mixed up, almost always show up in the wrong place and update after I start playing my 2nd hand on the table.

I lost a couple of BI because I was reading the wrong stats(stats of other player) without looking for name on both player and stats to confirm and that's why I'm asking.Thanks!
Holdem Manager Support Quote
07-08-2011 , 08:37 AM
Quote:
Originally Posted by MinusEV
Options -> Settings... -> Rakeback & Bonuses ?
Yeah sorry i ment that i wanted to have it as a custom stat for the reports tab. I have loads of different versions of it but when ever i change the rakeback % nothing changes.
Holdem Manager Support Quote
07-08-2011 , 10:22 AM
Quote:
Originally Posted by Lebon33
I want to know if it's possible for my HUD on PS to show up just as on FTP.

By that I mean, on FTP it used to show correctly the position of the HUD, the name and stats of people were always in place from the beginning.

On PS it's read from last hand before I was on table or something like that, don't know for sure and all the stats and names are mixed up, almost always show up in the wrong place and update after I start playing my 2nd hand on the table.

I lost a couple of BI because I was reading the wrong stats(stats of other player) without looking for name on both player and stats to confirm and that's why I'm asking.Thanks!
http://forums.holdemmanager.com/shar...s-layouts.html
Holdem Manager Support Quote
07-08-2011 , 12:41 PM
^^^ I think you quoted the wrong post, but thanks for letting me know you found it already.

Quote:
Originally Posted by MartL
Ive posted in the HEM forums about this but is there anyway to get an answer. Im wanting to change my Rakeback % but cant work out how to do it. I have read thread after thread without been able to do it. If its not possible them great at least i can stop worrying about it and come up with a different solution.

Also is there a second part to the Report building thread? It says that all the definitions will be listed at a future point and i cant seem to spot it? Were they listed somewhere just so i can crack on with sorting out some custom reports.
Quote:
Originally Posted by MinusEV
Options -> Settings... -> Rakeback & Bonuses ?
Quote:
Originally Posted by MartL
Yeah sorry i ment that i wanted to have it as a custom stat for the reports tab. I have loads of different versions of it but when ever i change the rakeback % nothing changes.
Unfortunately this requires detailed postgresql knowledge and not something we typically provide tech support for as we would have to interrupt the developers to try and get an answer. The Custom Reports sub-forum is intended to be user-driven by our customers that do have SQL query knowledge.

I will forward your thread in our forum to the tech team to see if any of the other guys can help you with it.

Quote:
Originally Posted by Lebon33
I want to know if it's possible for my HUD on PS to show up just as on FTP.

By that I mean, on FTP it used to show correctly the position of the HUD, the name and stats of people were always in place from the beginning.

On PS it's read from last hand before I was on table or something like that, don't know for sure and all the stats and names are mixed up, almost always show up in the wrong place and update after I start playing my 2nd hand on the table.

I lost a couple of BI because I was reading the wrong stats(stats of other player) without looking for name on both player and stats to confirm and that's why I'm asking.Thanks!
What you are describing is happening because you long ago rearranged the HUD before setting your preferred seating properly. When you use a preferred seat and sit down at a cash table and get hud stats before playing, and then move the HUD panels before HM has imported your own hand, they will be messed back up as soon as HM imports your first played hand repositions the HUD panels.

You need to make sure to not move anyone's HUD that appears to be incorrect, until you can see your own Hero stats. You cna also use the HUD Options > Table Preferences > Mucked Card and Alignment Edit Mode to help align the stats and mucked cards.


Set the preferred seating for Stars in the poker client, then in Holdem Manager to match. HUD Options > Preferred Seating

Turn on Pre-Fetch. (on by default actually)
HUD Options > Site Options > Pokerstars > 5 (Make note of the pre-fetch folder path)

Options > Configure Auto import Folders > Add > C:\Program Files\RVG Software\Holdem Manager\Importing\HEM Data

Close HM and the Table Manager


Delete your existing position files, so HM will rebuild them to default.

\Holdem Manager\Importing\Config\pospref.txt, pospref2.txt, and pospref4.txt need to be deleted.

Start HM - Auto Import, Open the Table Manager, and start stars and open 1 cash table.

After a couple hands it will pre-fetch some observed hands to show the HUD.

Use Ctrl+Right-Click+Drag to move the panels Move the main/first panel for each player first. This is the panel with the Note Icon (astersik). Once the main panel is in the proper position, you can position the sub-panels for each player, if you use them. Once they are set, go to Table Manager > File > Save Positions.

Close that table, open a new one, and sit to play. If the HUD pops up while waiting for the big blind, do not move any hud panels. Once HM imports your first played hand it will spin the HUD to correct for the auto-center feature.
Holdem Manager Support Quote
07-08-2011 , 01:42 PM
everleaf/minted just updated software.. they added cap tables (HEM not trackin em )
Holdem Manager Support Quote
07-08-2011 , 02:25 PM
i have 3 differing HUD layouts.

How can i alter my HUD layout in the replayer? At the mo, my replayer has the HUD i used at the ftp tables, but i want to swap it to my stars HUD?
Holdem Manager Support Quote
07-08-2011 , 05:42 PM
Quote:
Originally Posted by whatdafeck
i have 3 differing HUD layouts.

How can i alter my HUD layout in the replayer? At the mo, my replayer has the HUD i used at the ftp tables, but i want to swap it to my stars HUD?
Im ok, worked it out!!
Holdem Manager Support Quote
07-08-2011 , 09:26 PM
Quote:
Originally Posted by sinner
everleaf/minted just updated software.. they added cap tables (HEM not trackin em )
Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
Holdem Manager Support Quote
07-09-2011 , 01:28 AM
what is taking so long for the newest version to be released? The Stars Fifty50 EV stuff better be fixed when it does finally come out. only been waiting like a month
Holdem Manager Support Quote
07-09-2011 , 01:32 AM
Just to let you know. custom stats in hud is really imp. i think u r not adding this in hem2

whatever else u add is of little imp if you dont add this. ideally i would like to define a complex situation and have ti as a hud stats

like IP open raise cbet flop and check fold turn

right now using note caddy to do this but i really need this on the hud and not have to click on notes.
Holdem Manager Support Quote
07-09-2011 , 01:46 AM
Quote:
Originally Posted by fozzy71
What you are describing is happening because you long ago rearranged the HUD before setting your preferred seating properly. When you use a preferred seat and sit down at a cash table and get hud stats before playing, and then move the HUD panels before HM has imported your own hand, they will be messed back up as soon as HM imports your first played hand repositions the HUD panels.
I definitely did the above about 3 times at least in many different orders until I got the result that HUD before importing MY first hand=messed up, after first played hand HUD ok.

Quote:
Originally Posted by fozzy71
Once HM imports your first played hand it will spin the HUD to correct for the auto-center feature.
Yeah, well it does this right now, it does spin when I start playing my 2nd hand but my problem is BEFORE I play a hand, I want to look at seat 1&2 and see stats for seat 1&2 players and not look at the other 4 seats to identify them. My preferred seat is 3 off course and that's why I wanna know exactly 1&2 BEFORE I start playing one hand on the tables cuz if seat 1-2 are fish I"m staying 100%, if not than I gotta look for seat 6 to see a big whale for me to stay or I'm just gonna leave.
I know PS have some rule about first imported hand or something but I can't remember which but i know it's different than ftp.

On FTP before I played a hand, just by sitting at the table and press sit out I would wait a couple of seconds, HUD pops correctly and I quickly decide if table is good or not looking at seat 1&2 and lastly 6.
Can I do this in PS if I follow the above instructions or do I only get correct HUD alignment after MY first hand played?
Holdem Manager Support Quote
07-09-2011 , 09:31 AM
Slight problems ,would make life alot more easy for me and i'm sure others.

When I go to review my hands through SNGWIZ on HEM it has no 6 max hyper option ,only 6 max .

SNGWIZ on it's own has the option ,but when I do it through HEM it has no option,I prefer to review my hands through HEM on SNGWIZ alot of the time.

Thank you
Holdem Manager Support Quote
07-09-2011 , 09:46 AM
Quote:
Originally Posted by wayneking7
what is taking so long for the newest version to be released? The Stars Fifty50 EV stuff better be fixed when it does finally come out. only been waiting like a month
It should be fixed already in the latest beta - http://forums.holdemmanager.com/rele...lease-4-a.html


Quote:
Originally Posted by nilaynilay
Just to let you know. custom stats in hud is really imp. i think u r not adding this in hem2

whatever else u add is of little imp if you dont add this. ideally i would like to define a complex situation and have ti as a hud stats

like IP open raise cbet flop and check fold turn

right now using note caddy to do this but i really need this on the hud and not have to click on notes.
See this post by Morny, snipped/quoted below, from our forums regarding custom stats for HM2 - http://forums.holdemmanager.com/rele...tml#post459291

Quote:
Originally Posted by morny
.......

To expand on the custom stats creator and the new stats. We have already expanded the amount of stats in HM2 and we have brought in a stats expert to check the integrity of the stats and also are working on a solid naming convention and a detailed stats explanation FAQ among other things which aim to make adding stats simple. Some of this is still work in progress but its going to be a huge improvement.

When we considered developing a stats creator we felt it wasnt going to be much of a improvement to create a stats creator that only people with some coding knowledge could use as that is what we had in HM1.

So we wanted a stats creator with a GUI which non techies or coders can also use. As anyone can appreciate this is extremely complex and a huge development project in itself, this is in the very early stage of development so as interim solution we will be very productive in adding new stats that people request as the new database structure allows us to quickly and easily add them. We have discussed this with the main developer that works with the stats and he has assured us he can dedicate some time every couple of weeks to add more stats that are requested.

.......


Quote:
Originally Posted by Lebon33
I definitely did the above about 3 times at least in many different orders until I got the result that HUD before importing MY first hand=messed up, after first played hand HUD ok.



Yeah, well it does this right now, it does spin when I start playing my 2nd hand but my problem is BEFORE I play a hand, I want to look at seat 1&2 and see stats for seat 1&2 players and not look at the other 4 seats to identify them. My preferred seat is 3 off course and that's why I wanna know exactly 1&2 BEFORE I start playing one hand on the tables cuz if seat 1-2 are fish I"m staying 100%, if not than I gotta look for seat 6 to see a big whale for me to stay or I'm just gonna leave.
I know PS have some rule about first imported hand or something but I can't remember which but i know it's different than ftp.

On FTP before I played a hand, just by sitting at the table and press sit out I would wait a couple of seconds, HUD pops correctly and I quickly decide if table is good or not looking at seat 1&2 and lastly 6.
Can I do this in PS if I follow the above instructions or do I only get correct HUD alignment after MY first hand played?
Yes, as I explained in my last reply, you need to make sure the pre-fetch is setup properly so it will observe 1 hand and display the HUD. Here are the FAQ links that were not in my previous reply because I used an old canned response to answer.

It is in the site options - http://faq.holdemmanager.com/questio...+Options#poker stars

Here is the original FAQ from before we added the site options menu - http://faq.holdemmanager.com/questio...h+Walkthrough+

Once the HUD is displayed and you take a seat, the HUD will likely be out of position until after the first live hand is played/imported.

Quote:
Originally Posted by demetri1978
Slight problems ,would make life alot more easy for me and i'm sure others.

When I go to review my hands through SNGWIZ on HEM it has no 6 max hyper option ,only 6 max .

SNGWIZ on it's own has the option ,but when I do it through HEM it has no option,I prefer to review my hands through HEM on SNGWIZ alot of the time.

Thank you
I will forward this to the dev to see if it is anything he can add or if it is planned for HM2.
Holdem Manager Support Quote
07-09-2011 , 11:07 AM
Quote:
Originally Posted by demetri1978
Slight problems ,would make life alot more easy for me and i'm sure others.

When I go to review my hands through SNGWIZ on HEM it has no 6 max hyper option ,only 6 max .

SNGWIZ on it's own has the option ,but when I do it through HEM it has no option,I prefer to review my hands through HEM on SNGWIZ alot of the time.

Thank you
This is already in the latest beta build - http://forums.holdemmanager.com/rele...lease-4-a.html
Holdem Manager Support Quote
07-09-2011 , 11:26 AM
Hi I have started playng 45man tournies and HEM constantly works out my finishing position wrong as well as field size, all my tournaments are always 9th or better finish even if I am first out (presuming it thinks that it is a STT rather than MTT) anyway to fix this?
Holdem Manager Support Quote
07-09-2011 , 03:14 PM
Quote:
Originally Posted by Matt Wolfe
Hi I have started playng 45man tournies and HEM constantly works out my finishing position wrong as well as field size, all my tournaments are always 9th or better finish even if I am first out (presuming it thinks that it is a STT rather than MTT) anyway to fix this?
Import the summary file, if available from your site. Many/most sites do not write the summary files so you will have to manually edit the results - http://faq.holdemmanager.com/questio...lts+Sub-Tab%29


If you play at pokerstars:

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questio...er+Stars+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Results.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questio...and+Histories+
Holdem Manager Support Quote
07-10-2011 , 05:52 PM
Does anyone know why my graph doesn't show up? My FT graph used to but when I imported my Merge HH nothing pops up now.
Holdem Manager Support Quote
07-10-2011 , 09:17 PM
I'd guess it's some sort of alias problem. Do you have it set up so that both your FT and Merge SN's are shown together?
Holdem Manager Support Quote
07-10-2011 , 09:51 PM
make sure all your filters are cleared. even if you don't have them, clear them
Holdem Manager Support Quote
07-10-2011 , 10:33 PM
Quote:
Originally Posted by electricladylnd
Does anyone know why my graph doesn't show up? My FT graph used to but when I imported my Merge HH nothing pops up now.
Yes, it could be either of the issues mentioned above or possibly setup/settings problems.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

Make sure the poker client and hand histories are in English.

Please install the latest version: http://forums.holdemmanager.com/rele...lease-4-a.html

Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs


The 'Player Alias' option is to connect 2 different poker site names together, under a new, unique Alias name. Before you can create an alias you want to be sure you can find your various site names. If you only play 1 site there is no need for an alias. http://faq.holdemmanager.com/questio...ame+%26+Alias+

Cash Games > Reports > Click 'Change' and search your Poker Site name. You can also click the Arrow and choose Player Search. Do not click the drop-down arrow. That opens a list of previously searched names.


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php
Holdem Manager Support Quote
07-11-2011 , 09:53 AM
Quote:
Originally Posted by fozzy71
This is already in the latest beta build - http://forums.holdemmanager.com/rele...lease-4-a.html
Which one do I download on that link? ^^^^

The link at the top of the page ?


Is the redline on HEM working correct for the new 6 max hypers on PS ?
Holdem Manager Support Quote
07-11-2011 , 11:23 AM
Is there a stat for open limp/folding to a raise pre-flop?
Holdem Manager Support Quote
07-11-2011 , 01:33 PM
Quote:
Originally Posted by demetri1978
Which one do I download on that link? ^^^^

The link at the top of the page ?
Sorry for the confusion. I have edited that post/thread so it is easier to understand. You want the pre-release 4 version which is now in it's own post after the OP - http://forums.holdemmanager.com/rele...tml#post467911


Quote:
Is the redline on HEM working correct for the new 6 max hypers on PS ?
Yes, it should be working with internal 4 but you will need to create a new database and import the original hands from your archive folder.


Quote:
Originally Posted by GodSmackJack
Is there a stat for open limp/folding to a raise pre-flop?
There is a Limp call and Limp fold stat. All available 'Limp' stats can be found in the HUD Options > Player Preferences > Available Stats > Limp section.

http://faq.holdemmanager.com/questio...finitions#limp
Holdem Manager Support Quote

      
m