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12-12-2010 , 12:40 PM
Quote:
Originally Posted by udbrky
What firewall? I've had issues if I don't set all my poker programs as safe.

If it's without HEM running, definitely look to see what is running. Maybe run hijackthis and see if there's stuff clogging your system.
Ok. Thanks dude. I use avast btw.
Holdem Manager Support Quote
12-12-2010 , 04:05 PM
Hey, I can't get the HUD player stats to be displayed when I play DONs (didnt try on other SNGs) - however it works fine when playing CG. Scanned through all the options but can't figure out what's the problem. Any help?
Holdem Manager Support Quote
12-12-2010 , 05:50 PM
Quote:
Originally Posted by sheeprustler
HEM has been affecting my computer's performance tonight. I had to shut it down mid set my computer ran so slow. Main problem is I'm now missing 16 sngs from my database. It says they are unfinished. I've tried importing them manually but it doesn't work.
+
Quote:
Originally Posted by sheeprustler
Not doing anything else except playing poker. I'm having to play without the hud now. Last time this happened I had to delete and re-install and that worked. I don't think it's hem's fult this time tho because comp is not running great without it on.
I'll try purging and re-importing and see if that works.
Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

If the purge/reimport doesnt work try importing them to a new database.

If you get the same import/results problems with the new database, zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


Regarding HM performance:

I would suggest you do the majority of the things in this thread: http://www.holdemmanager.net/forum/s...ad.php?t=11194

Some of the most important things, imo:

- Remove the WinnerName, WinnerCards and WinnerWon from the Options > Hands View Column Selection.
- Turning off logging and deleting existing logs
- Vacuum/Full/Analyze, then Reindex - http://faq.holdemmanager.com/questio...tabase+#manual
- Defrag last and make sure you stop the postgresql service before you defrag. I personally use Smart Defrag.
- Do a Cold Boot (Shut Down > Start) before you use HM again


Quote:
Originally Posted by NameOnTheCake
I got a new hard drive this week after a failure of my old one and I'm having trouble finding my license code. When I click on help-->register in the client it takes me to this page: http://www.holdemmanager.net/registration/ From there, I attempt to use my login information which works at this site: https://www.holdemmanager.com/store/login.php

shouldn't the log in information be the same for both? my license has been reset
The .net/registration page is old and not being used any longer. It was our old/beta system before we relaunched the website this past January with the store.

Please try using our site to register your current/new license. If your code isn't there already you can upload it manually and then reset the code whenever necessary.

https://www.holdemmanager.com/store/login.php

To get your current license from your running installation of HEM: Help > Show Serial Number

If you have lost the code entirely you will need to ask our sales team to search the archives. Please email your details/questions to sales@holdemmanager.com.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder. If your Windows is hiding known file extensions the file will simply be called 'reg'.


Quote:
Originally Posted by mg0698
can people make new stats? lie fol to 5bet ?

pls pm me if someone can
Custom stats for the Reports are possible but not for the HUD. Unfortunately you have to know SQL pretty fluently to create them.

Quote:
Originally Posted by Torobom
Hey, I can't get the HUD player stats to be displayed when I play DONs (didnt try on other SNGs) - however it works fine when playing CG. Scanned through all the options but can't figure out what's the problem. Any help?
What sites do you play? Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/downloa...nager_Beta.exe


Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php
Holdem Manager Support Quote
12-13-2010 , 08:46 AM
what are you guys up to now?
seems like theres quite some time since the last update that added some useful features. Only bug fixing/support at the moment or do you work on some new projects (besides that winning player ranges project) ?

Cant find anything on the hm forums aswell. Quick heads up please?!
btw. hope u already started working on a native mac version
Holdem Manager Support Quote
12-13-2010 , 08:49 AM
my guess is hoping the poker rooms don't release a version that screws up hem!
Holdem Manager Support Quote
12-13-2010 , 11:57 AM
Quote:
Originally Posted by nickname
what are you guys up to now?
seems like theres quite some time since the last update that added some useful features. Only bug fixing/support at the moment or do you work on some new projects (besides that winning player ranges project) ?

Cant find anything on the hm forums aswell. Quick heads up please?!
btw. hope u already started working on a native mac version
The developers have been busy working on a lot of old lower priority bugs that had been pushed down the list because of the time necessary to fix them. I would expect once the bug list is back under control they will be working on lots of new updates and features for next year.

We still have no plans for a MAC version.
Holdem Manager Support Quote
12-14-2010 , 04:09 AM
So Bodog is not working right now with Hold Em Manager- is that right (as far as the HUD is concerned)?
Holdem Manager Support Quote
12-14-2010 , 09:22 AM
Is there any way I could filter all the players vs whom I have certain number of hands?

Thanks.
Holdem Manager Support Quote
12-14-2010 , 10:03 AM
Quote:
Originally Posted by MrAggromonkey
So Bodog is not working right now with Hold Em Manager- is that right (as far as the HUD is concerned)?
I dont think our hand grabber is working either since Bodog updated. If idleminer works you may be able to get the HUD working.

http://forums.holdemmanager.com/poke...948-bodog.html

Quote:
Originally Posted by Matawazi
Is there any way I could filter all the players vs whom I have certain number of hands?

Thanks.
The Vs Players tab - http://faq.holdemmanager.com/questio...mes+Sub-Window)
Holdem Manager Support Quote
12-14-2010 , 12:02 PM
Hi.
Why does it show me two of the same hand in the previous hands menu sometimes?
I play 6handed @ pacific and im using HEM version: 1.11.05c

Thanks.
Holdem Manager Support Quote
12-14-2010 , 12:25 PM
It sounds like your database may have become corrupt.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips
Holdem Manager Support Quote
12-14-2010 , 04:44 PM
Hi,

My c drive is running low on memory, as it's small and I have far too many HH's.

So I copied the HM HH file to my larger F Drive

How do I now point HM to the HM Archive folder now sitting in my F Drive, so I can delete the one in my C Drive ??????


I think if I do this then HM will still grab all my HH from FT and put them into this new folder, so all my problems will be solved.

I have looked at all the menus on HM and can't see the option.

Thanks for any help x
Holdem Manager Support Quote
12-14-2010 , 05:13 PM
To verify/edit the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


If your postgresql database is on your C drive it is likely much large than your archive folder. I use a program called WinDirStat to visually see what files take the most space on my partitions.


Logging:

I would suggest you turn off logging on your new SQL installation as well as these other performance improvements in my signature - Top 10: HEM performance increase tips


To turn off logging, follow these instructions. This is the first thing I do anytime I install SQL for someone.

- Start > My Computer > Tools > Folder Options > View > UnCheck 'Hide Extensions for known file types' > OK

- C:\Program Files\PostgreSQL\data\postgresql.conf > Right-Click > Open With.. > NotePad > Check 'Always use this program'

- Scroll about half way down to ~Lines 245 - 260:

- The last line of this block of code, for the 'logging_collector', must be changed from On to Off.


HTML Code:
------------------------------------------------------------------------------
# ERROR REPORTING AND LOGGING
#------------------------------------------------------------------------------

# - Where to Log -

log_destination = 'stderr'        # Valid values are combinations of
                    # stderr, csvlog, syslog and eventlog,
                    # depending on platform.  csvlog
                    # requires logging_collector to be on.

# This is used when logging to stderr:
logging_collector = off        # Enable capturing of stderr and csvlog

File > Save; File > Close

Start > Programs > PostgreSQL 8.3 > Reload Configuration.


- Start > My Computer > C:\Program Files\PostgreSQL\data\pg_log, or C:\Program Files (x86)\PostgreSQL\data\pg_log, if you have 64 bit Vista. Delete all files in that folder. And it might be a good idea to empty your recycle bin at that point, or use a 3rd party utility like CCleaner to clean up all your junk/temporary files. You want to do this before you get to the vacuum and defrag process.



Regarding database maintenance:

You should regularly purge mined hands in your database, after purge vacuum / full analyze the database via pgadmin. You do not want to purge any Hero hands so make sure your alias is properly configured before purging.
http://faq.holdemmanager.com/questio...+from+Database
http://faq.holdemmanager.com/questions/197/Purge+Hands

Then you can vacuum/analyze - http://faq.holdemmanager.com/questio...tabase+#manual

Before you defragment you should stop the PostgreSQL service:

Start > Programs > PostgreSQL 8.x > Stop Server

Use your favorite defrag tool. I recommend Smart Defrag.

After defrag I recommend you reboot your PC. If you need to access the DB before rebooting you can start the PostgreSQL service.

Start > Programs > PostgreSQL 8.x > Start Server
Holdem Manager Support Quote
12-14-2010 , 05:26 PM
Thanks

It all sounds comrephensive (complicated)

But I will slowly try and go through that.

Though I don't mine, all the hands are my own, I just play a lot


Thanks for the extensive help

x
Holdem Manager Support Quote
12-14-2010 , 09:03 PM
I would like to only use the most recent 100 hands or so I have on each villain... is this possible? and any help would be greatly appreciated, sorry if this question has been beat to death but i couldn't find the answer...
Holdem Manager Support Quote
12-14-2010 , 09:09 PM
I want to give a sugestion about the stat BB Fold Vs Steal.

What about these stats:

BB Fold Vs Steal (when SB is stealing)
BB Fold Vs Steal (when BTN is stealing)

Some ppl just fold in the BB vs the BTN 90% of the time, but fold only 40% when the SB is stealing, because of the position.

I would like these stats.

Sorry for my english.
Holdem Manager Support Quote
12-14-2010 , 10:01 PM
Quote:
Originally Posted by Popetman
Thanks

It all sounds comrephensive (complicated)

But I will slowly try and go through that.

Though I don't mine, all the hands are my own, I just play a lot


Thanks for the extensive help

x
If you have problems with my instructions or need further help, email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, and I will try to help clarify any problems you have. If necessary, I can provide remote support to make sure everything is working properly.

Quote:
Originally Posted by epokerounder
I would like to only use the most recent 100 hands or so I have on each villain... is this possible? and any help would be greatly appreciated, sorry if this question has been beat to death but i couldn't find the answer...
I assume you mean you want the HUD to show only last 100 hands? That isn't possible currently. The closest thing is HUD Options > Additional HUD Filters > Filter by Date > X months old.

Quote:
Originally Posted by inforrtel
I want to give a sugestion about the stat BB Fold Vs Steal.

What about these stats:

BB Fold Vs Steal (when SB is stealing)
BB Fold Vs Steal (when BTN is stealing)

Some ppl just fold in the BB vs the BTN 90% of the time, but fold only 40% when the SB is stealing, because of the position.

I would like these stats.

Sorry for my english.
I believe both of these stats have been suggested, but...

You can suggest stats here: http://forums.holdemmanager.com/mana...-you-want.html

or here: http://forums.holdemmanager.com/stats-suggestions/
Holdem Manager Support Quote
12-14-2010 , 10:53 PM
Concerning Databases in SQL:

Does it ever make sense to have 2 separate databases that you use in SQL, to work with Hold 'Em Manager? Personally, I plan to play on 2-3 different sites, mostly 6 max, but also some FR, HUSNG, and maybe (I am interested in these formats but not a real player yet) MTT and HU Cash.

I searched, and I did see a previous post where Fozzy indicating that it is basically pointless to have separate databases for separate poker sites.

Also, here are the databases that I have in SQL:

I am not sure what they are all for.
ssm
sharptourney
sharpbonus
PostgfeSQLBodog1, (which is actually the one that I have set as the default, because it was already there and I did not know what else to chose- I guess I am using it for multiple sites b/c Bodog doesn't work temporarily. I think that this was initially set up by the hand grabber that I used with Poker Tracker)
PT3 DB - I had the trial of Poker Tracker 3 so I guess that is what that one is there from

Last edited by MrAggromonkey; 12-14-2010 at 11:03 PM.
Holdem Manager Support Quote
12-15-2010 , 01:30 AM
I remember in PT2, once a DB reached a certain size, there were performance issues. But HEM doesn't do that, as far as I've seen. I can't guarantee it won't if you have an obscene amount of hands, but everyone I know who mass grinds doesn't have an issue.

There really is no reason to start different DB's for different sites. You can filter your HUD by players dealt. I have 2-4 for HU, 3-7 for 6max, 7-10 for full ring.

You can filter by dates to pull info, make an alias for all your site names, and also just pull up by individual site usernames. I don't see why you'd need or even want multiple DB's. I've only done it when I've needed to create a new one for some reason (FTP RB change, new stats, etc.) or I needed to test an issue.
Holdem Manager Support Quote
12-15-2010 , 02:15 AM
I've just started playing on Cakepoker and there seems to be an error with importing the hands. I was up around $200 on the session but the graph goes straight down to around -$700. Any ideas? Sorry if this has been asked before, did a quick search but couldn't see anything.

Thanks!
Holdem Manager Support Quote
12-15-2010 , 06:20 AM
Is it someway I can se how many hours you have played whitout looking at the results? I just want to look at my results in the end of the day.
Holdem Manager Support Quote
12-15-2010 , 09:11 AM
Quote:
Originally Posted by MyironThumb
I've just started playing on Cakepoker and there seems to be an error with importing the hands. I was up around $200 on the session but the graph goes straight down to around -$700. Any ideas? Sorry if this has been asked before, did a quick search but couldn't see anything.

Thanks!
I have a very similar problem - I was playing on Stars the last few nights and when I was up a few buyins it said I was down a few in the "sessions" area. Obv nice to track while you're playing but can't figure out why the profit/loss is not importing correctly. I have the latest version of HEM - any ideas?

Thanks.
Holdem Manager Support Quote
12-15-2010 , 12:49 PM
Quote:
Originally Posted by MrAggromonkey
Concerning Databases in SQL:

Does it ever make sense to have 2 separate databases that you use in SQL, to work with Hold 'Em Manager? Personally, I plan to play on 2-3 different sites, mostly 6 max, but also some FR, HUSNG, and maybe (I am interested in these formats but not a real player yet) MTT and HU Cash.

I searched, and I did see a previous post where Fozzy indicating that it is basically pointless to have separate databases for separate poker sites.

Also, here are the databases that I have in SQL:

I am not sure what they are all for.
ssm
sharptourney
sharpbonus
PostgfeSQLBodog1, (which is actually the one that I have set as the default, because it was already there and I did not know what else to chose- I guess I am using it for multiple sites b/c Bodog doesn't work temporarily. I think that this was initially set up by the hand grabber that I used with Poker Tracker)
PT3 DB - I had the trial of Poker Tracker 3 so I guess that is what that one is there from
Like udbrky said, most people just use one database for simplicity and let the filters and aliases do all the work. The problem with using multiple databases is remembering to change the default database to the proper one before you start auto importing.

If you still have PT3 installed you may be able to export the hands from the PT3 database although the original hands should also be in your \Poker Tracker 3\Processed folder. If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

For the other databases I would suggest you export all the hands, results, notes, etc from all of the smaller databases and import them to your larger/default database to be sure you have all your hands in your main database.


Export and Import your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg


Quote:
Originally Posted by MyironThumb
I've just started playing on Cakepoker and there seems to be an error with importing the hands. I was up around $200 on the session but the graph goes straight down to around -$700. Any ideas? Sorry if this has been asked before, did a quick search but couldn't see anything.

Thanks!
Cash games?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA). Make sure your poker client and hand histories are in English.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Try to duplicate the discrepancies in a new database. If the problem exists in the new test database as well, Please www.7-zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


Quote:
Originally Posted by siiCards
Is it someway I can se how many hours you have played whitout looking at the results? I just want to look at my results in the end of the day.
If you go to the Cash Games > Sessions tab and drag the corner of Holdem Manager to make it smaller you should be able to crop out the winnings column so you only see the session start/end time, minutes played, stakes,...

Then you can set the date filter from All Hands to Today and Refresh occasionally during your session to see how many minutes you have played.

Quote:
Originally Posted by G_train24
I have a very similar problem - I was playing on Stars the last few nights and when I was up a few buyins it said I was down a few in the "sessions" area. Obv nice to track while you're playing but can't figure out why the profit/loss is not importing correctly. I have the latest version of HEM - any ideas?

Thanks.
Same steps as the player from Cake above. Make sure Windows, the poker client, and the hand histories are in English. Try to duplicate the discrepancies in a new database to be sure of the problem. If the results are still wrong zip the hands from your archive and email them to us in support.
Holdem Manager Support Quote
12-15-2010 , 05:22 PM
but i still see the color so if it is red i know i am down green up
Holdem Manager Support Quote
12-15-2010 , 05:23 PM
Quote:
Originally Posted by fozzy71
Like udbrky said, most people just use one database for simplicity and let the filters and aliases do all the work. The problem with using multiple databases is remembering to change the default database to the proper one before you start auto importing.

If you still have PT3 installed you may be able to export the hands from the PT3 database although the original hands should also be in your \Poker Tracker 3\Processed folder. If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

For the other databases I would suggest you export all the hands, results, notes, etc from all of the smaller databases and import them to your larger/default database to be sure you have all your hands in your main database.


Export and Import your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries
Do you know how to erase or rename the databases that I have on SQL? I just want to have it organized better so that when I am trying to fix something down the road I will know what is what & so it will be easier. I think that I should just have 2 databases- one for Hold Em Manager and one for Poker Tracker. I also just really don't care about having the old notes and old hand histories since the only recent stuff that I have is on Cake and everything else would be really old. I will just start with a nice clean slate
Holdem Manager Support Quote

      
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