Fozzy-

You seem like the man with the answers, and I apologize if these problems have been addressed, but I have a few issues/questions regarding Holdem manager. I just downloaded version 1.10.03a and I noticed there was no tab for exporting rush hands. Does this mean I don't have to do this manually anymore? Will the hands update within a session, or I will I have to close HM and FullTilt down and reopen for the stats to update?

Also, I noticed that even when HM is not running, I have stats for players embedded in their notes. This is great except for the fact that my previous notes have been erased along with my color coding of players (all the players for which I have stats embedded in their notes have a purple code). I assume this is an issue involving rush stats being transcribed into the player notes. How do I regain my original notes and my original color codes for the players?

Finally, is there a way to separate out rush poker stats and regular poker stats in the HUD?

Thanks for your time.

No this should be fixed in the next release which is out soon, keep an eye on the releases forum

i presume you mean exporting stats to the notes, weve came up with a better solution and the hud should work automatically, for the most part it works fast and well for people but some have had issues with the OCR recognition but weve made some improvements to that which will be released in the next version of the hud. So just start auto import and open tables and you should see the stats appearing quickly, if youve any issues see these solutions below:



1) The tables need to be sized appropriately. (600 - 750 range) If your Rush table is outside of that range a pop-up message in the HUD window will advise you.

2) Make sure your HUD doesn't overlap names on the table. We're using a screen scrape method for various reasons and the names must be visible so we can read them. Also go to FTP Lobby > Languages > Language Options and make sure they are set to English

3) Most performance issues can be resolved by changing the table window size even by a small amount.See #1 and make sure you have the rush update installed http://rvgsoftware.fileburst.com/HmUpdateRush.exe

4) N/A

5) Test the Hud out on a normal table first to verify its working

6) Dont use any Aero or other windows themes, change it to the default xp/vistawin7 theme

XP http://www.microsoft.com/windowsxp/u...e/classic.mspx
Vista http://www.microsoft.com/enable/trai...sta/theme.aspx
Win7
Windows 7 http://pc-tutorials.suite101.com/art...s_in_windows_7

7) Turn Cleartype Off
Vista http://www.i4u.com/article7805.html
Windows 7 http://maximumpcguides.com/windows-7...off-cleartype/

8) Turn Avatars off in Full Tilt go to Options and untick Avatars

9) Switch between Classic and Racetrack in FT by going to Options > Table View

10) If you are using graphics mods you need to restore the default FTP graphics.

http://www.fozzypokermods.com/ftprestore.html

You should be able to use the Selective Restore Package and install the BasePods Classic and BasePods RaceTrack so that HMHUD can properly read the names from the basepod. The area around the player name text must be the default colors of Black or White.

11) Reduce number of tables

12) Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Rightclick the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

Regarding notes Typically the notes are stored in C:\Program Files (x86)\Full Tilt Poker

If you aren't sure you can Right-Click > Properties on the Shortcut to Full Tilt Poker and check the Target Path.

Notes are in a file called YourUserName.xml.

When you exported the HM stats to your notes it backed up your original notes by renaming it to YourUserName.bak0. You can simply delete the current YourUserName.xml that has the stats in the notes. Then you rename the YourUserName.bak0 to YourUserName.xml.
Cheers
Morny

This has probably been brought up before, but I couldn't find it.

Is HEM calculating the correct MGR in rush? So like big pots that other people made that I have folded 5 tables back. Or is it skipping those because they have no way to get the info.

blah my reg. code is not working now that HEM is asking me for it once again. anyone from HEM that could get it to me ASAP? thx.

(yes I emailed support a few hours ago)

New to HM--played some tourneys over the weekend which show up in my tourney results, but the "summary" column isn't selected. I was under the impression my auto import imported these results from STARS once I set it up. What do I need to do? Thanks.

Malwarebytes alerted me to some virus-ish files in HEM and I clicked "deny access." Bad idea? Is there a way to make sure it didn't screw anything up? Seems to be working okay, but it did freeze a couple of times when I first tried to open it.

Also, when I do a REINDEX, should I check the FORCE box?

Thanks.

P.S. I downloaded the updated video card drivers and the replayer is still buggy for me. I sort of don't want to waste too much time on it since I don't use it that much and I have bigger fish to fry. But just an FYI in case anyone else is having problems.

Does the purge functionality have some issues or something? My head is about to explode. I set HM to purge all hands from a 5 month span last year from June to November. During this time I'd estimate that I probably imported 10-20k hands a day at most, so my math tells me that I should have about 3 million hands to purge over this span and that's an extremely high estimate. Yet here I am well over a day later and the purge is still not finished and it says that 13 million hands to this point have been deleted? WTF? I would have had to import roughly 100k hands per day for that to be correct and there's no way that is the case. I've made sure that I didn't mess up the dates or accidentally checked the "all dates" box. Something is wrong here and I'm trying to figure out what it is. I'm going to let it go overnight again but if it's not finished in 10 hours or so I'm probably going to abort the purge.

not sure if this is where I should be posting this (apologies if not), but hopefully someone can direct me appropriately if needs be.

I'd like to develop an approximate formula to calculate the number of hands per blind level, when playing SNGs - which would obviously depend on things like the time per blind level, number of players still 'live', average stack size relative to the blind level etc.

I don't mind doing the 'modelling' in Excel or whatever, but it strikes me that the basic data I need is in HEM somwhere. So, ideally I'd like some kind person to suggest to me how I go about getting the data I need - .e.g. a list of all hands with the relevant details, or even better a list of hands per blind level, per number of players, per buy-in, per site, per structure (e.g. DON, Turbo etc)

Thanks in advance for any suggestions

any idea when visio will support tourney?

Hi there, I have an issue with my HM. Its been going fine for ages then all of a sudden yesterday when I went to load up HM I had this problem...

"Failed to establish a connection to 127.0.0.1"

I click ok, then the database control panel comes up, I click connect and it says "a connection to postgressql could not be made. Would you like HM to start this service".

I click yes and still HM doesnt work.

I tried updating to the latest version of HM and no luck. I also checked the HM website for help and it said that nearly all the time its an issue with firewalls and stuff. So I uninsalled my firewall and antivirus and that didn't change anything. So is there anything else I can do before having to reinstall HM and having to reimport many hands to my database again?

Under the latest release, I've been through the option to convert old hand histories from US$ to Euros where applicable, but it missed some. Is there a way to do this procedure for specifically selected sessions where the currency is still wrong?

Yes, FTP writes all of the complete hand histories to your drive, even the quick-fold hands.

Enable the options to see Hidden Files and System Protected Files: http://www.bleepingcomputer.com/tuto...utorial62.html




1. Delete C:\Program Files\RVG Software\Holdem Manager\holdemmanager.exe.ldat (Program Files (x86) if you have the 64bit version)

2. Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

3. Update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

If you can't find those files, DO NOT delete any other files with similar names.



1. Shutdown Hold'em Manager
2. Navigate to your RVG Software/Holdem Manager/Config folder
3. Create a file called LicDebug.txt
4. Restart Hold'em Manager

You should hopefully be able to enter your new code now. Once you have done this close Hold'em Manager, delete LicDebug.txt and restart Hold'em Manager.


Please send your Reg.log from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com.


You need to request and import any/all your tournament histories and import those to HM. Stars does not write the tourney summaries to your hard drive, like FTP does.

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Summaries.


Then later, you want to import the summaries on a regular basis:


Pokerstars > Lobby > Requests > Tournament History .. > 200

Then you have to create a text file, from the email, to import to HM.

http://faq.holdemmanager.com/questio...and+Histories+


Which version of HM are you using? My guess would be an older version when we had a false-positive bug.

Close HEM and your anti-virus and delete any \xenocode\appliance cache folders and any other possible false positive files.

1. Enable "Show hidden files and folders" under Control Panel -> Folder Options -> View
2. Go to C:\Users\%USERPROFILE%\AppData\Local\Xenocode\Appl iance Cache and delete every folder you can find in there

If you are on XP, that location is C:\Documents and Settings\%USERPROFILE%\Local\Application Data\xenocode\appliance cache

Empty your recycle bin.

reboot

Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe


If you have Kaspersky try this:

http://www.holdemmanager.net/forum/s...2&postcount=10


or this:

* Go into the KAV settings window.
* Navigate to the Service node.
* Here, turn on the Compatibility mode for programs using self-protection option.

If that does not work then find the "Heuristic Scanning" option in Kaspersky and disable that.


No


Are you purging cash or tourney hands? Are you using the Options > Purge Hands method or the Options > Observed Hand History Configuration > Purge Hands?

My head is about to explode. I set HM to purge all hands from a 5 month span last year from June to November. During this time I'd estimate that I probably imported 10-20k hands a day at most, so my math tells me that I should have about 3 million hands to purge over this span and that's an extremely high estimate. [/quote]

Do you datamine? Are you purging yoyur own hands or did you pick your alias for it to skip over?

You can probably abort it now. A purge should not take that long, ever. Did you make sure to backup all your original hands and export the hands from the DB, before you began purging, in case you have problems with your DB?

Post a thread in our Custom Reports forum and hopefully someone with some DB and SQL Query knowledge can help.

http://forums.holdemmanager.com/custom-reports/

I don't understand this question. Can you be more descriptive/detailed?

This has nothing to do with HM. It is an issue with PostgreSQL and Windows.

This is usually a firewall or windows update issue.

First try to reboot.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questio...ender+Problems

Please try following these FAQs, step by step:

1) http://faq.holdemmanager.com/questio...rt+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questio...g+Old+Database
3) http://www.holdemmanager.net/forum/s...ead.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://rvgsoftware.fileburst.com/Hol...ager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
[PHP]net user postgres /delete [/PHP]
B) Reboot.
C) Try installing this version of PostgreSQL - http://rvgsoftware.fileburst.com/Pos...3.9-v1.0.7.exe


No. You could try the fix again, but I doubt it would do anything the 2nd time. The most reliable way to be sure the hands are recorded properly are to start a new DB and import all the original hands from your \hmarchive.

I'm using the Options > Purge Hands method and these are cash hands.

Yes they are datamined hands and I made sure to check the box that skips all the hands I've played.



No I haven't, but it's honestly not something I'm worried about. Anyways, what steps am I supposed to take to make sure I deleted these datamined hands correctly? Was there something wrong with my approach?

Its just so wierd how nl100 and nl200 works with a HUD on partypoker but whem playing higher the HUD does not show up on the table.

The hands are being imported and the table is showing in TableManager. Heard anything like this before fozzy?

Hi Fozzie,
Strangest thing...:
I play on ipoker with MMM-modified table (been working great so far).After a couple of days off poker, which included support from MMM and downloading latest HEM fwiw, my HUD now only shows 4 out of 6 people´s stats at the tables. No matter how many tables, no matter if I restart the same two seats (seat 1 and 3?!) remain blank.
See picture, where at this table no hero stats/panels and no stats/panels for SirArchie.

HH-import is working fine, at the same time, as you can see.

I had a similar smaller version of this problem once, where it turned out I had missed to lock the layout, and accidentally dragged some stats during play, thus overlapping others that vanished. (duh!)
This seems not to be the case here though , as the problem came suddenly, and regards two complete seat´s stats.

Any suggestions?
(I´ve also cross-posted this question to MMM-support, but I think my problem lays somewhere inside HEM, tbh)

/JHR

I have rakeback at Full Tilt and entered that in HEM. Also got a bonus today.

Does HEM calculate the rakeback graph by deducting the bonus: net rake - bonus * .27?

Cheers
schumm

Where are the manually imported hands stored? I have found the auto imported ones in the C: drive with the months and days all organized, but can't find the ones I imported from pokertracker when I first got HEM.

It sounds like you did it fine, but the number of hands was just too much for HM and your system. Try it again but use a much smaller time window so you aren't purging them all at once.

Did you ever ran a SQL query to get your total hands count? If not, do so now, and then do it again after you do the multiple smaller purges.


Please update to the latest beta - http://www.holdemmanager.net/hmbetaupdate

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work
*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php


1) Close HM and the Table Manager. Please update to the latest beta - http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
2) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default. If you have any custom HUD's export them first and/or copy the \config folder to back them up.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, and pospref2.txt, and pospref4.txt.
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.


If that doesn't help, please start a new thread on our forums and attach your config and prefs file.

Please attach your holdemmanager.config file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. Please attach your prefs.xml file from C:\Program Files\RVG Software\Holdem Manager\Config folder. If your extensions are off you'll just see a file called holdemmanager and prefs. To attach them to a thread in the forums, look below the post reply button when you start a new thread and you'll see a manage attachments button. Click this and attach the file.


No, it does not. You would need to enter the bonus at it's net value.

They are wherever they were originally. HM only archives the auto imported files for performance reasons. When doing the bulk import methods it does not move them to an archive folder.

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

i have tried it and i know how it works but its not working.

This is a known issue we should have fixed soon, go to Hud Options > Site Options > Ipoker TAB and untick all the detects boxes and they should reappear or you can downgrade to http://rvgsoftware.fileburst.com/HmUpdate1.10.02.exe until we fix it

Can you email a hand to support@holdemmanager.net and a brief description of the issue

But like I said - the time frame I used should have accounted for a few million hands at most since it was only a period of a few months. I woke up today and it was at 18 million hands deleted and counting so I stopped it, but it doesn't make any sense why it tried to delete that many hands when there is no way I imported anywhere near that amount of hands during that span.

How do I do this?

Sorry, i forgot to post the link.

http://faq.holdemmanager.com/questio...s+in+Database+

Great, ty!

my question is when i am playing sng's on stars and I place 1st 2nd or 3rd, or even bust if I cancel the game does the results not get imported into my results? I have noticed that since I got this new computer alot of games are not showing up as completed.

In the last couple weeks it says ive played 1158 games and only have completed 1070. If anyone could help me out that would be great.

Thanks!