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07-28-2009 , 02:08 PM
Will try and keep this simple as possible. (I’m a PC noob sry)
Bought HEM months ago, use it on both my laptop and work pc.

Work pc breaks, now its fixed but I need to re-install HEM on it.
Have been playing on my laptop for the past month.

Question 1:
Do I key in the same purchase code when downloading and installing HEM on my work pc again?

I have my whole database on an USB portable external drive.

Question 2:
Do I still have to install postgr on my work pc? Can I just plug in my portable drive which I have it set on I-Drive and use that?
Holdem Manager Support Quote
07-28-2009 , 02:10 PM
Quote:
Originally Posted by eastern motors
I deleted my old database using "drop/delete" in PGAdmin and created a new DB using HM that currently has no hands in it. The postgresSQL folder is still taking up >10GB on my hard drive. What do I need to do to reclaim this space? Defrag?
I was having the same problem. Went out bought an external drive just for HEM to take care of that problem.
Holdem Manager Support Quote
07-28-2009 , 02:27 PM
Quote:
Originally Posted by eastern motors
I deleted my old database using "drop/delete" in PGAdmin and created a new DB using HM that currently has no hands in it. The postgresSQL folder is still taking up >10GB on my hard drive. What do I need to do to reclaim this space? Defrag?

Logging:

I would suggest you turn off logging on your SQL installation as well as these other performance improvements - Top 10: HEM performance increase tips


To turn off logging, follow these instructions. This is the first thing I do anytime I install SQL for someone.

- Start > My Computer > Tools > Folder Options > View > UnCheck 'Hide Extensions for known file types' > OK

- C:\Program Files\PostgreSQL\data\postgresql.conf > Right-Click > Open With.. > NotePad > Check 'Always use this program'

- Scroll about half way down to ~Lines 245 - 260:

- The last line of this block of code, for the 'logging_collector', must be changed from On to Off.

[php]------------------------------------------------------------------------------
# ERROR REPORTING AND LOGGING
#------------------------------------------------------------------------------

# - Where to Log -

log_destination = 'stderr' # Valid values are combinations of
# stderr, csvlog, syslog and eventlog,
# depending on platform. csvlog
# requires logging_collector to be on.

# This is used when logging to stderr:
logging_collector = off # Enable capturing of stderr and csvlog[/php]

File > Save; File > Close

Start > Programs > PostgreSQL 8.3 > Reload Configuration.


- Start > My Computer > C:\Program Files\PostgreSQL\data\pg_log, or C:\Program Files (x86)\PostgreSQL\data\pg_log, if you have 64 bit Vista. Delete all files in that folder. And it might be a good idea to empty your recycle bin at that point, or use a 3rd party utility like CCleaner to clean up all your junk/temporary files. You want to do this before you get to the vacuum and defrag process.


Now you can do the Full-Vaccum/Analyze, Reindex, Stop SQL Service, Defrag, and Performance Tuning.


Quote:
Originally Posted by stressed
Will try and keep this simple as possible. (I’m a PC noob sry)
Bought HEM months ago, use it on both my laptop and work pc.

Work pc breaks, now its fixed but I need to re-install HEM on it.
Have been playing on my laptop for the past month.

Question 1:
Do I key in the same purchase code when downloading and installing HEM on my work pc again?

I have my whole database on an USB portable external drive.

Question 2:
Do I still have to install postgr on my work pc? Can I just plug in my portable drive which I have it set on I-Drive and use that?
1 - email sales@holdemmanager.net to have your license reset.

2 - http://www.holdemmanager.net/faq/afm...aspx?faqid=154
Holdem Manager Support Quote
07-28-2009 , 03:00 PM
Great answer. Thanks. Had more log files that I care to admit.
Holdem Manager Support Quote
07-28-2009 , 04:03 PM
Quote:
Originally Posted by fozzy71
What happens when you choose 'Omaha' from the Game Selection Drop-Down in between the Date Filter (All Hands) and the Main Filter button?

If nothing, please email your purchase details and licensing problems directly to sales@holdemmanager.net.
It says " Your Holdem Manager license does not allow you to view any Omaha data. For upgrade information please go to www.holdemmanager.net

Should I still email?

Thanks.
Holdem Manager Support Quote
07-28-2009 , 06:00 PM
Quote:
Originally Posted by eastern motors
Great answer. Thanks. Had more log files that I care to admit.

I once helped a customer on Teamviewer that had a 21gb DB. 18gb of it was log files.

Quote:
Originally Posted by STARSCREAM.
It says " Your Holdem Manager license does not allow you to view any Omaha data. For upgrade information please go to www.holdemmanager.net

Should I still email?

Thanks.
Yes, send an email to Roy with your purchase details. sales@holdemmanager.net
Holdem Manager Support Quote
07-29-2009 , 07:31 AM
How do you import or export a HUD popup configuration file?
Holdem Manager Support Quote
07-29-2009 , 07:52 AM
Quote:
Originally Posted by Antidote
How do you import or export a HUD popup configuration file?
Manually.

The files are in: C:\Program Files\RVG Software\Holdem Manager\Config

Copy/paste any CustomFileName.POP
Holdem Manager Support Quote
07-29-2009 , 10:22 AM
Hi I just recently started using HM and had a quick question about how the HUD/stat tracking works.

I noticed the 2nd session I played all of my own stats were reset back to 0/0/0.. on the HUD. I thought it would keep cumulative stats on everyone? Does it just do that for yourself or am I correct that it's doing it for all players? And is this desirable or do most people have it displaying cumulative stats?

Thanks in advance!
Holdem Manager Support Quote
07-29-2009 , 10:33 AM
It shows your stats for the individual tables (so you can see your image on each table) but shows everyone elses cumulative stats.
Holdem Manager Support Quote
07-29-2009 , 01:02 PM
Can you get the ability to add notes to specific hands? seems like it would be really easy to do, and very handy
Holdem Manager Support Quote
07-29-2009 , 10:56 PM
Hi, a quick question hopefully not a stupid one. I want to filter my hands for just 1 pair (including pockets) regardless of if I went to showdown or not and see the various stats such as winrate and so forth.

Thanks
Holdem Manager Support Quote
07-30-2009 , 12:35 AM
Can someone tell my why when i open HEM it keeps importing files? Like it says it takes 1 hour to import 2000 something files. It is lagging my computer.
Holdem Manager Support Quote
07-30-2009 , 12:48 AM
Quote:
Originally Posted by Praetor
Can you get the ability to add notes to specific hands? seems like it would be really easy to do, and very handy
Not currently, but I believe it has been suggested.

Quote:
Originally Posted by stry67
Hi, a quick question hopefully not a stupid one. I want to filter my hands for just 1 pair (including pockets) regardless of if I went to showdown or not and see the various stats such as winrate and so forth.

Thanks
I am not the best with these filters, as I rarely reviewed my own play, but I think this is close to what you want.

Holdem Manager Support Quote
07-30-2009 , 12:50 AM
Quote:
Originally Posted by dynacraze
Can someone tell my why when i open HEM it keeps importing files? Like it says it takes 1 hour to import 2000 something files. It is lagging my computer.
You need to setup an archive folder so it can move the processed HH files.

Options > Configure Auto Import Folders > Edit > Archive Folder > Select:

Typically it is set to C:\HMArchive, but you can put it anywhere you want.
Holdem Manager Support Quote
07-30-2009 , 02:14 AM
fozzy, i have those settings already. Can it be something else? the thing is right now when i start auto importing to import hands , it is trying to process the 1900 files from last time? How can i get it fixed?
Holdem Manager Support Quote
07-30-2009 , 08:05 AM
Quote:
Originally Posted by dynacraze
fozzy, i have those settings already. Can it be something else? the thing is right now when i start auto importing to import hands , it is trying to process the 1900 files from last time? How can i get it fixed?
You haven't yet setup an Archive folder for your original, processed HH files, so HM has to scan them every time you auto import.

Options > Configure Auto Import Folders > Edit > Archive Folder ___ > Select
Holdem Manager Support Quote
07-30-2009 , 08:40 AM
http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

* (1.09 Beta 21 NEW) Changes made to deal with upcoming Stars currency hand history changes. Please note that the hands will still import at $ until the currency module is finished
* (1.09 Beta 21 NEW) More tweaks to deal with auto import and the FTP changes
* (1.09 Beta 21 NEW) Added support for Ongame 5 man tourney winnings being calculated
* (1.09 Beta 21 HUD) Absolute live tracking fixed
* (1.09 Beta 21 BUG) Using the bulk edit tourney rake option in the data view sets the selected tourney rakes to be equal to the tourney buyin instead of using the value you entered
* (1.09 Beta 21 BUG) Using the bulk edit tourney rebuy option in the data view sets the selected tourney rakes to be equal to the tourney buyin instead of using the value you entered
* (1.09 Beta 21 NEW) HM Will Recognize FTP Super Turbo's now as Super Turbo's and not Turbo's
* (1.09 Beta 21 BUG) Stars 5card Draw hands no longer import as NL hands
* (1.09 Beta 21 BUG) Fixed new FTP issue where they start using "K" instead of 000 to represent thousands in blind/ante values in large tourneys
* (1.09 Beta 21 BUG) Hand range tool help link fixed
* (1.09 Beta 21 BUG) Replayer bug when sb busts and leaves no dealer for I-poker hands fixed.
* (1.09 Beta 21 BUG) Fixed Cake issue for Fixed Limit hands with 0,10/0,20 syntax previously importing as 10/20
* (1.09 Beta 21 SCANNER) buddy/friends/regular-list case sensivity removed
* (1.09 Beta 21 SCANNER) opentable bug at everest fixed
* (1.09 Beta 21 SCANNER) betfold support at ipoker added
* (1.09 Beta 21 SCANNER) added support for latest FTP-beta client (scanner does not support "open/join" table with latest ftp beta client yet)
* (1.09 Beta 21 SCANNER) added cap/deep/speed/ante filter for ftp client side scan
Holdem Manager Support Quote
07-30-2009 , 09:56 AM
How many computers can I use...say if I bought Manager and Omaha pro versions, how many computers am I licensed for? I have a laptop and a desktop.
Holdem Manager Support Quote
07-30-2009 , 11:28 AM
Quote:
Originally Posted by CRUDEFINDER
How many computers can I use...say if I bought Manager and Omaha pro versions, how many computers am I licensed for? I have a laptop and a desktop.
2.
Holdem Manager Support Quote
07-30-2009 , 01:05 PM
fozzy

when i am running and start autoimporting hands while playing, this happens as well. So nohud stats show because its still importing the other 1900 hands which i assume is from my old sessions. If i just autoimport while not playing, this still happens.
Holdem Manager Support Quote
07-30-2009 , 01:10 PM
hud not working for the new ftp update , any fixes?
Holdem Manager Support Quote
07-30-2009 , 01:54 PM
I'm trying to set up HM and have gotten to the "connect to postgreSQL" screen, and it's saying the user name and password is incorrect, do I want HM to reconfigure it to the
postgres and postgrespass entries. I select, "yes" but it still wont connect.

suggestions?
Holdem Manager Support Quote
07-30-2009 , 01:55 PM
Quote:
Originally Posted by dynacraze
fozzy

when i am running and start autoimporting hands while playing, this happens as well. So nohud stats show because its still importing the other 1900 hands which i assume is from my old sessions. If i just autoimport while not playing, this still happens.
Manually empty the folder so it won't keep doing it: Cut the files from your poker site HH folder, and paste them into your archive folder.

Quote:
Originally Posted by adi
hud not working for the new ftp update , any fixes?
I have no issues. I am playing a sng and cash game right now using 1.09 beta 21.
Holdem Manager Support Quote
07-30-2009 , 02:36 PM
how do i empty the folder fozzy? Same with cutting the files. I have no clue what that means.
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