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Holdem Manager Support Holdem Manager Support

07-12-2008 , 08:29 AM
I'm struggling to import some emailed party HH's. I copy pasted them into a text file and tried to import the file, the import finds 0 hands.

Any hints/tricks?
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07-12-2008 , 09:15 AM
I seem to be having an issue, after i purge the DB the config window appears and it vacums the DB, when it finishes HEM freezes and becomes unresponsive and i have to close it down through task manager.
Anyone else experiencing this?
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07-12-2008 , 09:35 AM
A housekeeping issue:

when a new version becomes available, it would be good to keep the website properly updated with this information. For example, right now it says 1.05.09 is available for download.

also, is it possible to receive an email via a listserv or have HM check for updates so that I don't have to check daily for new builds.

Thanks!
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07-12-2008 , 12:00 PM
Hi there, just to help everyone out, there seems to be a problem which has been asked a few times on various forums but not answered, its when Vista users install Postgres, and it gets to service activation, and an error message saying that you are unable to start systems, check priveldges pops up.

If you go to administrative tools in CP, then find the rlevenat Postesq tab, change the account tht authorises it to local account.
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07-12-2008 , 12:36 PM
Quote:
Originally Posted by guaranteedBluff
A housekeeping issue:

when a new version becomes available, it would be good to keep the website properly updated with this information. For example, right now it says 1.05.09 is available for download.

also, is it possible to receive an email via a listserv or have HM check for updates so that I don't have to check daily for new builds.

Thanks!
I think Roy already addressed this. He released it here first and didn't update the site so he could spread out the load of new registration number requests.
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07-12-2008 , 01:13 PM
OK, you're messing with me!!!!

I did a more through investigation this morning about the notes "issue."

I went through every PokerStars table at the level I play and have PS notes. Every player that had a PS note had a HM note and were marked with a light blue notes icon. (You obviously flew over, broke into my house and fixed this while I was asleep!) Works perfectly!

The only issue I noticed, and have noticed before, is that I do have a few players with light blue icons that have no notes attached. If you hover, you get the standard "double click to see session stats or click to add notes." No big deal, but just thought I'd mention it.

HM 1.06.0e & HUD 1.06c, using with PokerStars

---------------Kitty
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07-12-2008 , 01:37 PM
I did exactly as you said, and the Holdem manager hud window does detect the video but no stats are popping up on the table. what do i do about this.
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07-12-2008 , 02:18 PM
Quote:
Originally Posted by fozzy71
Do you have graphical cards turned off in the Misc Options? My same muck cards display in my various HM Hands tabs.
Nope, they're on.
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07-12-2008 , 02:20 PM
Quote:
Originally Posted by beaster
Nope, they're on.
Can you post a screenshot of your C:\Program Files\RVG Software\Holdem Manager\Images folder?? Does it look exactly like mine that I posted?

Also make sure that you DO NOT have a cards0.png in the C:\Program Files\RVG Software\Holdem Manager folder.

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07-12-2008 , 02:35 PM
Quote:
Originally Posted by beaster
C:\Poker\Holdem Manager\Images\Cards0.png

I tried it as "card0.png" and this didn't matter.

And I have View File Extensions on.
Hi.
Not that I know something about this, but from your post above you have written "card0.png". Shouldn´t it be "cards0.png"? Maybe just a missclick, I don´t know.

BTW, Fozzy, you´re doing a great job here.

// M
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07-12-2008 , 02:35 PM
Quote:
Originally Posted by fozzy71
Can you post a screenshot of your C:\Program Files\RVG Software\Holdem Manager\Images folder?? Does it look exactly like mine that I posted?

Also make sure that you DO NOT have a cards0.png in the C:\Program Files\RVG Software\Holdem Manager folder.
Here you go:



and:

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07-12-2008 , 02:52 PM
Beaster - and what do you see then when you display any of the hands sub-tabs?? The non-graphical display?? MY HM files/folders for the muck images are the same as yours, and this is what I get.




Here it is after i turn off the graphical cards in misc options.

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07-12-2008 , 03:37 PM
Quote:
Originally Posted by titans01
fozzy71, how do you do this? I don't show any stats on anyone until after the 1st hand is dealt on Stars. I know PAHUD had a setting where you could view a table before sitting down. Is there something I need to click to get HM to do this?
Quote:
Originally Posted by fozzy71
Add a new auto import folder in the HM Options.

C:\Program Files\RVG Software\Holdem Manager\Importing\HEM Data

FWIW this works on ipoker too if you scan the hands through eyepoker first.
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07-12-2008 , 03:47 PM
Quote:
Originally Posted by fozzy71
Beaster - and what do you see then when you display any of the hands sub-tabs?? The non-graphical display?? MY HM files/folders for the muck images are the same as yours, and this is what I get.

Here it is after i turn off the graphical cards in misc options.
Yeah, I see exactly what you do. At least it's not me Looks like a bug eh? Thanks for your help Foz.
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07-12-2008 , 03:47 PM
Table Manager 1.06c test

Just start experiencing this. I have a panel with just a player's Flop Aggression Frequency in it pointing to a custom pop-up. But when I hover over it, I don't get a pop-up and when I click on it I get a massive pop-up with everything from pre-flop to showdown.
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07-12-2008 , 03:57 PM
what does the HM trial allow me to do?
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07-12-2008 , 04:01 PM
Quote:
Originally Posted by Teddie
what does the HM trial allow me to do?
Try out the software w/o restriction until the 15 days expires.
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07-12-2008 , 04:02 PM
Quote:
Originally Posted by beaster
Yeah, I see exactly what you do. At least it's not me Looks like a bug eh? Thanks for your help Foz.
Mine works fine, I don't see this 'bug' you are talking about. Sorry, if I am forgetting/overlooking something, but this has been a lot of back and forth. The muck cards show as do the graphical cards in HM. Only when I turn off graphical cards do they not show up in HM hands tabs.
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07-12-2008 , 04:04 PM
Quote:
Originally Posted by Vern
Table Manager 1.06c test

Just start experiencing this. I have a panel with just a player's Flop Aggression Frequency in it pointing to a custom pop-up. But when I hover over it, I don't get a pop-up and when I click on it I get a massive pop-up with everything from pre-flop to showdown.
I have the same problem. Also, with the previous versions HM would detect table changes in tournaments. Does anyone have a link to v1.06?
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07-12-2008 , 04:05 PM
Quote:
Originally Posted by slick123
I have the same problem. Also, with the previous versions HM would detect table changes in tournaments. Does anyone have a link to v1.06?
Scroll up, it was posted in the past 24 hours, IIRC.
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07-12-2008 , 04:41 PM
Quote:
Originally Posted by fozzy71
Mine works fine, I don't see this 'bug' you are talking about. Sorry, if I am forgetting/overlooking something, but this has been a lot of back and forth. The muck cards show as do the graphical cards in HM. Only when I turn off graphical cards do they not show up in HM hands tabs.
Can you try swapping your Cards0.png with something else? The bug is that my Cards0.png that I use for the HUD doesn't match whats in the tracker.
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07-12-2008 , 04:53 PM
Another thing with 1.06c Text table Manager and the HUD.

When I move a stat into the title bar, it "slides down"

If I put the table average there, save location and then close and open the HUD, the stats come down so the top border of the HUD is about half way down the title bar.

If I put player stats there, like the note icon, then move other stats of that player around, all of the player's stats move down by a pixel every time I move one of the stats, until the top most stat has its top border below halfway down the title bar.

Fun fun.
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07-12-2008 , 05:03 PM
Quote:
Originally Posted by beaster
Can you try swapping your Cards0.png with something else? The bug is that my Cards0.png that I use for the HUD doesn't match whats in the tracker.
BUG Confirmed.

Sorry, i didn't understand apparently, what the real problem was. I hadn't changed mine in a while.
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07-12-2008 , 05:20 PM
Quote:
Originally Posted by fozzy71
BUG Confirmed.

Sorry, i didn't understand apparently, what the real problem was. I hadn't changed mine in a while.
Yeah i probably didnt explain that well. Oh well, glad we figured it out.
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07-12-2008 , 05:33 PM
Quote:
Ipoker have serious focus problem with the HH window. Tables keeps steeling the focus from it and it's impossible to check hands to review later, please fix this.
Think you missed that
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