Hi! I setup a 27% rakeback flat for an Alias of 25 players in HM3, however the rakeback are not shown in the graph (blue line overlap the green line instead). Is it not possible to setup rakeback for a multiplayers Alias?
You need to add that RB% to all 25 players' site screen names that make up the alias.
If the HUD stops working for some reason, you are going to have to restart HM3 and the Ignition client in the order below until we can release a proper fix.
- Close your poker clients, close HM3, and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
- Launch your poker client(s).
We will have a new IHG update later today that will address 2 of the 3 issues we discovered. After that update is pushed live they will work on the remaining issue that can cause the IHG to fail if HM3/PT4 are restarted while tables are open.