Quote:
Originally Posted by IgorSmiles
I downloaded latest ACR update and my HM3 is no longer working. It still shows HUD on and auto import on but there’s no hud in game and the hands aren’t coming through.
Any ideas? Thanks in advance
Quote:
Originally Posted by IgorSmiles
Update to add: the hhs seem to be coming over on a delay. Still no in game hud. All configurations seem to be ok I have no clue.
1) Restart the computer.
2) Reinstall your ACR poker client.
3) Update your ACR poker client and close it
4) Restart HM3 and ensure HM3 and the HM3 Server (Auto Import/HUD) are fully started.
5) Launch your poker client(s).
If you continue to have problems:
Try creating a new folder on your computer such as C:\ACRHands and C:\ACRTourneys then setup your ACR client to save both the hands/results here in their settings/options and
setup HM3 to Auto-Import from there in the Tools - Site Settings - Auto Import Folders menu.
Make sure you 'Remove' all the unused auto-import folders for the site's default hand history path. Any duplicate paths for the same site can cause the HUD to fail sometimes, even though the hands are being imported to the database.
If none of that helps:
Please reproduce the issue and screenshot the tables/HM3 then send the requested logs, screenshots, and hand history files in a support ticket as instructed
at the bottom of this FAQ.
Regards,
Fozzy71
Customer Support
Hold'em Manager
Last edited by Holdem Manager; 08-17-2023 at 06:45 PM.
Reason: p.s. ACR = WPN = Winning Poker Network